I cannot express just how good the customer service is at this place. Our air conditioning broke over Fourth of July weekend and within twenty minutes of opening after I left a message during the holiday, I received a call back from Gabrielle and they sent out Jim that same day. The problem was diagnosed almost immediately and repair completed quickly. However the story doesn't end there! The initial repair led to the discovery of a secondary issue -- which was slightly delayed because we left on vacation during the first repair, so when we got back to a hot apartment they once again made us feel like we were top priority. When Jim couldn't reproduce the issue we had the second time, he even came back outside of his scheduled route to do a double check and was then able to diagnose the problem and complete a repair! During this whole process they received a lot of phone calls from me--enough for me to annoy them definitely, but they never came across annoyed. Gabrielle was always friendly and super helpful over the phone, and if she missed my call I never went more than 15-20 minutes without receiving a call back. In the same way, Jim was super friendly and responsive on-sight and explained what was going on in all of his work I would highly recommend this business and if I ever need HVAC service in the future, I know who I'm calling. read more

This might be the easiest 5-star review I've ever written but I called comfort king on Saturday and they called me back on Monday morning AND sent Jim Silva over the same day to look at our broken AC system. Ok, we are in the middle of a brutal heat wave so I didn't expect a call back so fast let alone having someone available to come over so fast AND fix the AC, but that's exactly what happened. An hour and $230 later and the problem was diagnosed and repaired and my house is now pumping out the most amazing cold air I've ever experienced (ok the cooler section at Costco might be a bit cooler but still). I've already passed this on to my entire neighborhood and strongly recommended they have a maintenance inspection from comfort king and Jim. Simply amazing and THANK YOU!! read more

So nice, so helpful! Excellent customer service! We'll continue to schedule our heating and cooling "checkups" with Comfort King! read more

Jim installed a mini-split system at our home and the entire experience was top-notch from start to finish. He was very patient and informative about explaining the system and what needed to be done. He kept the costs reasonable, and with a few design changes, even LOWERED the price he had quoted! It looks SO professionally installed and works beautifully. I've been using Jim since the 90s and don't even bother getting another bid because he's so fair and reasonable. It's so nice to deal with the owner instead of a big front office. Gabriella, Jim's wife, does a great job of keeping us up-to-date on the scheduling of the work. You'll love working with them!! read more

Seriously the best customer service and honest! Excellent responsiveness and got us in and fixed our issue the same day. I'm a repeat customer and will continue to be! read more

Jim installed an air conditioner in our gym today and we are beyond impressed. He is the epitome of excellent customer service. My husband and I both feel like he's the best subcontractor we've ever had do a job at our house. His work is extremely clean and he got it done in about half a day. He even checked out our main air conditioner for us after my husband asked a question about it, even though he did not install it. We highly recommend Comfort King. We'll be using Jim for all our future heating and air needs as well as solar (hopefully soon). read more

107 degrees and my AC decided to stop working...we tried everything - reset, turned off, sweated...called this privately owned company and she sent him out well into late Saturday night...he solved it in 40 minutes...educated us on future needs and he is my HVAC guy! read more

Wow! Fantastic service. Temperatures nearing 100 degrees and air conditioner went out. I signed up for service in the morning and received an appointment the same day. I couldn't be happier. Air conditioner would run for 20 minutes then trip the breaker. Korey was able to diagnose that the air conditioner appeared to be working just fine. The problem was actually in the breaker box. He resolved the issue and viola, AC does not shut down. I would highly recommend Comfort King to all of my friends. read more

Well, apparently the warranty they gave us for labor and parts for the HVAC system isn't worth the paper it's printed on. They charged us $140 service charge for a warranty repair, plus another $80 processing fee for the warranty covered part. Their explanation was they are not reimbursed for their service time and they have to return the warranty part for $80. The bad part is a compressor contactor, small enough to fit in an $8 if it fits it ships box. But they charged us $80. What a rip off. It took him all of five minutes to replace the contactor unit. So how is labor a covered warranty item and still charge us $140? And how is the part a warranty item yet still charge us $80? Nope, never using them again. Edit: James said they told me the extra charges, but after reviewing our contract with them, labor and parts are supposed to be covered. They charged us $220 for a warranty repair, so they absorbed no costs, plus they get reimbursed for the part from the manufacturer, so they made money, on a warranty repair. Buyer beware, they do NOT honor their own warranty. read more

I called mid-afternoon to report that my HVAC was misbehaving and requested service through their office. I was scheduled for the following day. About 15 minutes later, Jim called me and said he'd finished a call early and was only a couple of miles away. This has to be some kind of record. From the time I called their office until he had it fixed was 56 minutes. (Your results may vary!) My AC works fine now, which is good because it has been high-90s for more than a week. read more

We had water dripping down into the unit below a condo we own. Thought it might be the air conditioner condenser. I called several HVAC companies, but all of them made me nervous with their lack of professional initial response and loose commitment. My experience with Comfort King started with the office manager Liz who also answers the phones. Professional, pleasant, responsive, and full of positive energy. She had the owner Jim out to our unit quickly. Jim is professional, very experienced and also goes out of his way to explain the process as well as the issue and resolution. He found the problem, and provided a fixed fee quote. He fixed the problem, but had to return the next day to check it, and also found another problem which he fixed. For the same fixed fee price. The neighbors downstairs and I were very happy. I can't recall the last time I had a pleasant experience and a positive outcome when dealing with issues like this. But as it turns out, it is still possible. Thanks Jim and Liz. read more

Jim and team did a fantastic job on my solar, they worked hard to design the setup that is just right for us. The installation was smooth and they made it all look very nice. They also updated my AC system. Cant recommend them highly enough. read more

I had a wonderful experience when my AC went out and I needed help. Gabriella was great on the phone and Corey came out the same day I called, diagnosed the situation right in front of me, explained what he was doing and what he discovered, and knew what the repair would cost. Highly recommend this honest company! read more

Professional, friendly and responsive. We live a distance from these folks but when we have a problem, they do not hesitate to come out and make necessary adjustments. I would recommend these people to anyone and everyone. read more

I highly recommend Jim Sivan and Comfort King. Jim showed up on time as promised, quickly diagnosed and repaired the problem, and charged a fair price. Doesn't get much better than that! :) read more

After posting my review, Comfort King posted their own response which was inaccurate and misleading. A few additional things should be pointed out: 1) Comfort King about 5 or 6 years earlier had installed a $7000+ heating and A/C system for our home. It came with a 10 year warranty, mosty of which I believed included parts and labor. They said it was a great product and would be reliable. 2) When the A/C unit stopped working it was due to a "connection" coming loose somehere in the A/C unit/compressor and reportedly leaking all freon. This was either a defect by installer or manufacturer. 3) At time of repair, I was out of town and in a real bind. I trusted Comfort King. In turn, they charged over $50 lb and over 12 lbs of R 410A. I was told by their office the cost had gone up significantly and thus that is why it is so expensive. Well, for a guy to re-fill the unit and make over $500 profit for a 45 minute job is a joke! Moreover, Comfort King as the installer should have stood behind the product and been fair to me, their customer. Instead, they made a "killer profit". To make matters worse, they required I pay the full amount and they would then submit it to insurance for reimbursement--but they told me insurance would not even cover half. As it turns out, the insurance only covered around $350 and only paid about $10 per lb of R-410A. Yet, Comfort Kiing felt it was "honest" to bill me $52 lb for a system they installed and reportedly stood behind. 4) The owner, Jim, responded to my review stating it was due to some sort of corrosion. That is completely false! No repairs were made to the coil and no parts were required; rather, the tightening of a loose fittng is all that was needed. In all, it cost over $800 between the inspection, leak test and R-410A refill. Amazing! 5) Several emails were sent to Comfort King addressing my concerns. Their response was more along the lines of "I agreed to pay" and they have "overhead to cover". Wow--who would have thought overhead for storing R-410A would be a markup of 1000%. Once Comfort King became aware of my concerns, they should have tried to make the situation right--not once was this done! Their attitude was clearly driven by making a large profit and not valuing the customer or the fact they installed the system and failed to stand behind it. Very disappointing. 6) Here is what I thnk Comfort King should have done: A) Charge $125 to inspect system and find leak; B) charge $10 lb for R-134A and C) charge an install cost for the R-410A of $75.00. Instead, they charged over $800! FIND ANOTHER COMPANY THAT STANDS BEHIND THEIR PRODUCT! read more

Well, we had Jim out for our winter heater check and again he gave, what is unfortunately rare in our experience with different contractors or businesses, great service. He is friendly, knowledgeable, professional and looks out for ways to save customers money. Our propane heater system is only about 4 years old, and it runs great. He did a maintenance check on it, and suggested that instead of getting biannual checks, we could wait for 3 years to get a maintenance and replacement service on some parts that usually need to be replaced around then, and that way we could save money on the checks since we didn't really need them considering the durability, age, and use of our furnace. Unlike other places that want you to have their services whether it is appropriate or not. The front staff is always friendly and helpful as well. Liz greets and remembers who I am every time I call and Gabrielle does as well. I have nothing but the highest recommendation for this company, they are honest and professional, not trying to get you to do things or buy things that you don't need! read more

Jim and his crew were excellent! They were very friendly, thorough and hard working. They seemed to be very detailed with efficient use of time. Their prices seemed fair and comparable. All of the follow-up inspections of their work were exceptional. read more

I would advise anyone being sold a part or parts by Comfort King to go online and check the market price for the part(s) before giving approval or paying your bill. In doing a HVAC tune-up, Comfort King charged me $100 for a capacitor that I could have purchased on my own for around $10. A 10x price markup is beyond excessive, it's unconscionable. read more

After receiving 3 proposals to replace my 21 year old central heating & A/C unit in Folsom, I chose Comfort King. A close friend of mine had previously contracted with them to replace their heating and air conditioning units and were very happy with their work. I have nothing but the highest praise for the outstanding customer service and professionalism of Liz Hess in their office and owner/contractor Jim Silva. Despite passing all of the minimum requirements of the HERS testing, after installation Jim subsequently improved the return air flow by enlarging one of the return grills and modified some of the old duct work located in our attic. This was done at no additional cost to ensure our system works at maximum efficiency. I am a very satisfied customer and highly recommend Comfort King! read more

Property mgr. sent these guys out and the property owner got ripped off. Our sytem had a problem with propane regulator was dirty. But first they replaced the whole system with 10% less efficiency. Left old vent pipe cut off in roof. Didnt seal the intake duct. The system was filthy due to previuos tenant used too small of filter. The tech told me they jacked the cleaning job to persuade them to replace. The original Dirty system worked better than the new one. Crooks! read more

During this Heat Wave of the past few days (Sacramento area), my A/C decided to stop. I contacted Comfort King and the lady I spoke with was very cordial and helpful. She was able to schedule me a service call the next day...which surprised me due to the heat. Prior to arrival the next morning (as scheduled), she contacted me by phone to inform me the technician would be at my house shortly. Dave, the technician arrived and was extremely courteous and knowledgeable. He was able to identify the problem and correct it within a very reasonable time period. I was very please with all aspect of this service call and will definitely use them and recommend them in the future. Thank you, read more

Solar installation: Jim and his crew were fantastic. I was up and running in about a month. Only time will tell how well the panels produce but the crew did a great job of running the electrical, clean and neat. Gabrielle was great at keeping me informed and handling the permits / paperwork. There are a million solar companies out there... I would highly recommend two things, BUY, don't lease and talk to Comfort King. Ken D. read more

We had Comfort King install a 10kW (fairly large) solar system on our home and have been extremely happy with the experience. With an investment this big, I had done my research ahead of time. I shopped DIY component prices and came up with what I would consider a fair value to have a similar system installed. I sent out a request for quote to about a dozen solar installers in the area with my expectations on price. About six came back to me. Of those, a few were trying to quote me prices well above my target. The "big" national company kept coming back with a higher price as well and I kept sending them back just to have them come back again. Jim Silva (the owner) from Comfort King originally told me a price that was about 33% to 50% higher than I was seeking and I mentioned that he should check his suppliers since I suspected they had dropped in price since the last time he used them. Sure enough, Jim called me back in a few days and said I was right and that he could do it for the price I was asking. I had two similar quotes and wound up going with Comfort King because they offered to do the job without using subcontractors and have been in business quite a bit longer than the other. Jim and I worked out the equipment list and the layout. Throughout the installation process, Jim and Gabrielle communicated every step to my wife and I. It was nice that the company owner was doing much of the work himself and you knew he took pride in his work. Jim even made it point to be there bright and early and off the roof by noon or so to prevent damaging the asphalt shingles from foot traffic once they got warm in the summer heat. In a few weeks, they were done, the system was flipped on, and it's worked great for six months or so. Gabrielle handled all of the paper work for the California Solar Rebate Initiative program. I had to sign them and then wait for my check to appear. Now that I'm generating plenty of power for our house, I expect to see a much lower bill at the end of the year. With the great price and rebates, I expect this investment to pay itself off in about five years. I whole heartily recommend Comfort King and recommend them whenever I can. Depending on how our summer usage sizes up and any future electrical needs we may have, I may even have them come back out to expand our system. read more

This is an amazing company. Great product, very professional staff and best pricing. We are extremely pleased with our new system. We have a long, thin, multi-level house and they worked out a dual-control system plus a state-of-the-art wall unit in a guest room so all parts of the house can be controlled with the most energy efficiency. I would highly recommend this company. read more

I am so disappointed to have to write this review after hiring Comfort King to install a ductless air conditioner system on my home and then my Grandfathers home. I raved a few years ago about their service and would still be raving if, when I called today, they responded to fix my unit. I FULLY EXPECTED TO PAY FOR THE SERVICE. Instead of scheduling an appointment, I was told that due to the price of gas they were no longer servicing my area in Sutter Creek (gas is the cheapest it has been in what, 7-8 years). I guess you were willing to come this way when the economy was in the bucket but now that El Dorado Hills is booming again you are no longer interested? They told me to find someone local. I am sorry that you are willing to leave what was a loyal customer out in the "hot", instead of the cold. I will find someone local. You lost a customer and all future referrals. Isn't the cost of keeping a customer tiny compared to acquiring new ones? Is there such a thing as service anymore? We will treat you like royalty? I got royally snubbed..... read more

Our A/C went out this morning, and I started calling companies recommended on Nextdoor hoping to get someone out today. Comfort King was the only company that didn't tell me they were scheduling a couple of weeks out. Gabrielle gave me an appt for tomorrow, and ended up sending Jim out late this afternoon. Jim from Comfort King was friendly and efficient, diagnosing and fixing the problem within 45 minutes. We are very happy with the service Comfort King provided, and will use them for any future Heating/Cooling needs! read more

New HVAC installation by Jim and his assistant. Communication was very complete throughout the process. Calls returned very quickly. The whole process was effortless and pleasant beginning to end. Pricing was very fair, especially given the unpleasant, cramped conditions required to install the new furnace. When looking at the final product, all insulation and wiring very neatly arranged-- clear attention to detail and quality. New system works wonderfully, absolutely no issues! Office staff was fantastic in helping setup required city inspection. read more

Can't say enough good things about Jim and his crew. If there is a more considerate, tidier contractor out there I have not met them. His installers lived in my attic for the better part of 2 weeks and never failed to tarp the entire path between trucks and my upstairs, vacuum the rugs each afternoon and even wore cloth covers over their shoes. No loud music or conversation for that matter. The new HVAC and Solar installations are working great, too. Office staff have been very helpful as well. Many small details add up to make Comfort King a local gem of a resource. Send them all your HVAC and solar work. You will be glad you did. read more

This is Paul, my wife is Stacey. Been meaning to review this place for a while. Its better that I waited, because I can safely say their fix works great. So in mid-November I worked with Liz to schedule a technician to come out and fix a home heating system that just didn't come on when it got cold enough to use it. Other inquiries to other service facilities were not answered. I wish I remembered the technician's name, VERY cool and helpful guy. My heater system board was out and the part would have been expensive and not easy to locate. No heat for our upcoming Thanksgiving guests. The tech came up with the idea that he had a compatible system board on his truck that was used - from a scrapped system. Since my heater is used anyway (23 yrs old) a used board would get us through. Its been working perfect since and any time it extends our system is a bonus, at a much lower price paid. Thanks! read more

We recently needed a new heating and AC package, however we did not know who to call so we took a chance and called Comfort King based on finding there name in the yellow pages and they were local. We completely lucked out as they were very professional from the owner who first visited and gave us an estimate to the men who installed the new system to the office staff we worked with to establish time lines, inspections, etc. While we were without heating for a few days before the new system was installed the owner furnished us with portable space heaters to get us by. My wife and I could not be more pleased with Comfort King and recommend they highly. read more

We just had to replace a packaged heating/air unit that was 20+ years old, and just quit working. Jim Silva helped us pick out a new unit that fit our needs. He was courteous, knowledgeable and extremely fair. He made sure we had enough fire wood and space heaters to keep us warm before the unit could be installed. The installers did a fantastic job installing it and giving us efficiency tips. They arrived exactly on time, and worked non stop. We couldn't be happier with the new unit. If you want to deal with a professional, reliable, knowledgeable, and honest business, then Comfort King should be your choice. read more

I turned on my air conditioner for the first time a few days ago only to find that it was not working. I called another company to repair my A/C. That technician said that my system was too old (10-11 years old) to purchase replacement parts. I was told I needed to replace the whole system. I did not think this was correct so I called Comfort King for a second opinion. When the service technician came out he found the problem immediately. It was a part he had on the truck and was able to make the repair on the spot. He told me what part I actually needed, he also told me about parts that are showing signed of wear that I should consider replacing, and we did discuss the possible replacement of the system because it is getting older. What I appreciated was that I was given honest information and options. I would highly recommend this company. (my first post was filtered out and I'm not sure why so I am trying again) read more

Three years ago several neighbors highly recommended Comfort King to me as a reliable company for my heating and air servicing needs. At that time my unit was 13 years old and I had gone to servicing the unit twice a year in the hopes that it would last several more years. For two years this company kept my old unit working at peak performance. Each time the technicians came they were prompt, dependable, and courteous. The price of the service was very fair and they had a service program that was available that made the twice yearly service very cost effective. About a year ago, when my unit hit the 15 year mark, it started having parts problems. It was amazing to me that no matter what part went out they usually had it on their truck or they were able to get it promptly with little or no down time on the unit. In July of this year, our area had a series of power outages due to a fire. Three days later my air conditioning was blowing hot air. Of course this happened on a Friday at 4:00 p.m. when it was 106 degrees outside. I immediately called Comfort King and they came out within 1 hour of my call. It was a miracle. They were able to get it working within 10 minutes and a part and there was no charge for the service. I knew my unit was at it's end after 16 years of service so I talked to the owner of Comfort King. He was very good about giving me options and price quotes at differnt levels for the new unit. He was also willing to talk to me about payment options. I found him to be extremely knowledgeable about the different brands of heat pumps, their pros and cons, price options, and scheduling choices. Today I am the new owner of a very efficient heat pump. I was not looking forward to the installation, particularly during the summer months. I need not have worried. I can honestly say that this was an AMAZING installation. The technicians were incrediably efficient and knowledgeable about the installation. They were very courteous and as a single female - I had no concerns as to their trustworthiness. The installation took place over two days and took a total of 13 hours. They were quiet and very neat and were most respectful of me, my mother, my pets, and my home. They were so efficient with the transition from the old to the new that there was no discernable increase in the temperature in the house even though it was 93 degrees outside. Comfort King is an extremely HONEST, RELIABLE, and COMPETENT company. It is truly a pleasure to do business with such an ethical and caring company. Thank You Mr. Silva! read more

Comfort King is a wonderful company to deal with. They are extremely honest and responsive. Liz at the office is a pure delight...I can't say enough great things about her. Our AC had stopped working in October and we had a large "big box" AC/Heating company come out to check it out. While looking at the AC they deemed our furnace "catastrophic" and they completely turned off the system, stating it needed a full replacement--along with the AC unit as well--that there was absolutely no way they could fix it due to its age. We had Comfort King come out immediately afterwards for a 2nd opinion...and our technician found absolutely nothing wrong with the furnace, turned it back on for us, checked the carbon monoxide levels in the house, to make sure it was safe....and sure enough all was well. The first company that came out had blatantly lied. Our furnace worked great all through the winter. Then this spring we had Comfort King out to fix our AC, which we knew needed some repairs. They were extremely reasonable and honest, in the work they did to our very old system. We know we will be replacing both systems in the next few years...and we know exactly who will do that work--the people at Comfort King who fixed our systems to get us through the next year (or two). What a pleasure to work with--would highly recommend this company to everyone. read more