We had a small household move from Palm Springs, California to Ontario, Canada. From the first meeting with the representative to the final delivery and the paperwork, we always felt good about Command Relocation System. They were with us every step of the way. All the staff was exceptionally attentive and caring. Communications were always effective, timely and accurate. They guided us through the border crossing process and kept following up with the delivering agent in Canada. I wouldn't hesitate to highly recommend this company. read more

They provided a seamless experience from start to finish. Excellent communication and professional team that packed, picked-up, delivered and assembled things with military precision. read more

Moving is exhausting, but from start to the finish, Command Relocation Systems of Thousand Oaks was professional and easy to work with. Their estimator came over within hours of my initial inquiry, and laid the groundwork. The management of the property I was relocating to kept changing the move-in date, but Alyson in logistics graciously worked with me to make the move compatible for all. Payment with a credit card was a breeze, the 3-man team showed up prepared and on time, and Alyson followed up to make sure all went smoothly. All told, 5 stars! Highly recommended, and I would certainly book with them again. Far in to the future. VERY far into the future...sleep now. read more

Command Relocation Systems - They were even able to navigate The Stairs from Hades(tm)! Who knew? - Movers Near Me - Thousand Palms, California

20-star service is what I would have selected because 5 stars would go to Honey G. & 5 stars to Alyson M. regarding how exceptional their customer service was from the moment Honey (Sales rep) entered my home to assess my moving needs. Honey offered experienced professional advice, and she made me feel 100% confident in selecting the Thousand Palms team. It's very nice to have an exceptional customer service experience be continued with everyone you encounter when moving because it's such a stressful time for the customer whether you move locally or long distance. Alyson (Customer service / Coordinator) communicated with me from the moment I received a confirmation email from her teammate Honey. Alyson provides an exceptional experience of staying in touch with welcoming me to contact her regarding any questions or concerns. She sends messages to check in when the movers arrive, before they leave, and after they complete the assignment. As a former college coaches' wife that experienced 13! moves over many years, I have to give the Relocation Oscar Award to this team at Thousand Palms! No previous move stands out as exceptional as this one. The moving team that arrived was efficient, personable and professional. They would ask questions and offered knowledgeable feedback regarding my move. I remember thinking how this move was a pleasant experience that had me feeling very comfortable. 5Stars Excellent communication and exceptional customer service continued with Alyson staying in touch to provide feedback regarding when my household items would arrive, the driver's information and what to expect. Bravo! Dynamite David was the driver that was in touch with me two days before his arrival to confirm what Alyson shared to expect when I spoke to him. David and his team were onsite before I arrived, and I always arrive early. Before my move took place, I mentioned to David that my tire light was on and that I needed to go to a tire place to get air in whichever tire that was low, and this is when he became David from the Bible LOL :-). David said, "I have a device in my truck that can fill your tires, let me get it and take care of that for you because you don't need to go anywhere." David showed me how to find the number needed to know how much air was needed which was 35. I drove from California to Virginia. All four tires were at 28 and he put them at 35. Then David and his team moved my household items professionally and efficiently to perfection. 5 Stars! Look no further to consider other options! This 20-star team earned this rating due to the exceptional customer service that is in their DNA which came through naturally. They will deliver over and above your expectations. I am so grateful to everyone involved with my cross-country relocation. I had multiple changes on my end and this team handled my changes with patience and as if it was effortless. Thank you! Feel free to provide my number to anyone that may want to speak to an actual customer. Singing this companies praises at Thousand Palms in California is the best I can do to show how grateful I am to this move being the best experience I have had. I will definitely call them again because I do have one more move before my career goes into retirement. read more

"Excellent company with outstanding crews--professional, friendly, and easy to work with! Their pricing is competitive, and they truly stand by their quotes. Highly recommend for a smooth and reliable moving experience! read more

We hired Mayflower for our move from California to Oregon in April, 2024. For the most part, it was a good experience. Things we liked: - We were contacted on time - The inventory survey was conducted by someone who actually came to our house. Not a generic online form like many companies use. Also, not just a video meeting (FaceTime, etc.) - The move coordinator, Alyson, was always checking in to make sure everything was going ok, before, during and after the move. She was great. Excellent communication - The price was in line with other companies. - Someone actually came out in a full sized truck to see if we would need a shuttle truck. It was nice that they removed the cost of the shuttle truck when they saw we didn't need one - The movers, Bobby and Greg were great. They were friendly and respectful. Things we didn't like: - The estimator that came to take the inventory would get upset if I called and asked to verify if items were or were not on the list. We wanted to make sure it was as accurate as possible. We had heard stories where movers would show up, and if something wasn't on the list, the price would go up. The third time I called her, she threatened to charge me $25 for each time she would have to open the inventory list. I thought that was rude. It's OUR money, and HER job to make sure the list was accurate. Overall, I would recommend Mayflower. read more

My family relo was fantastic! Very easy communication via email or text and smooth handoffs from everyone involved. Super fast response time from everyone and I couldn't have asked for anything better. Really appreciate the care and attention given to my family during this move! Highly recommend! I would definitely utilize them again!! read more

Excellent communication from the estimator, moving coordinator, packing services and driver. All professionals who ensured the utmost care for my household items during packing, loading and deliver. Every item was packed neatly to ensure nothing was broken. Driver was extremely courteous and gave me a heads up on any issues during transit, as well as, coordinated loading and delivery locations (including shuttle service for delivery). Excellent value for the price. read more

I've moved multiple times with different companies, and this has been the smoothest, best experience to date. Both crews (pick-up and delivery) were extremely professional, on-time, in fact early, and early and handle all of my materials with care. I highly recommend them to help with your move. read more

Pickup and delivery went very smoothly, drivers were very friendly on both ends, and Alyson was amazing through the entire process! She gave regular updates and was there to answer any questions I had. We definitely recommend! read more

We had a great experience from start to finish. Honey came to the house and gave us a competitive quote. Alyson supported us throughout the process and kept us updated with any changes. She called multiple times to check in and make sure things were going well. The movers who came were great and took care of all our items. Moving can be very stressful but Merit made it easier on us. We highly recommend them. read more

We have moved many times in the past 20 years and our experience with Merit was the best. From initial appointment setting, Honey during the sales process, Alyson coordinating the move and the guys that picked up and delivered our stuff we felt they were all great. Responsive and helpful. We had them do two moves, one local and one intra state. Prices were competitive if not better than other movers. We would use them again. read more

Honey & Julie were superb in their communication and responsiveness to my questions, as my last move was 24 years ago. They were very punctual, answered questions on site and delivered well beyond expectations. Same goes for the packing and driver crews, amazing, helpful and very friendly. Delivered in all aspects. Definitely a "must use" if you are relocating out of California!!! read more

Just wanted to give a thumbs up to this company for helping us out very very short notice. Everyone we dealt with from the office staff to the actual movers very professional kind and upbeat. Very pleased to also say that I received a follow call to see how things went and also to let us know we came in under the quote and would not be charged as much. Thank you and strongly recommend them read more

Mayflower is fantastic! They took great efforts to protect my floors during the moving. The 3 men worked super hard all day. The professionalism was so very impressive. My furniture arrived (a 2000 mile move) a full 4 days earlier than estimated. When their giant moving truck wouldn't fit in the parking lot, they went out and rented a van and moved everything out of the truck and into the van then returned to unpack at my new apartment. I even received a 15% Refund because the load weighed less than the original estimate! Highly recommend Mayflower movers! read more

7 days later and still no one has called me.... As I said before no one at this company really cares about the customer. Took 100% of the amount quoted for the move so they have been paid so what does anyone care about my damaged and lost items as well as the fact the entire process was a disaster. read more