If I could put a negative infinity, I would. This is the second time I have submitted a review,…read morethe other one never appeared. Interesting.
Our unit was broken into back in July of this year. And while there is an open investigation, I can get no one from the corporate offices to address the incident. By the way, there are 13 (thirteen to date) open cases of burglary at this location going back to at least May of this year.
And since at least May of this year, not only have multiple units been broken into and burglarized, but the security cameras were not functioning, there was a hole in the perimeter fences, people were being allowed to come and go at all hours (it is supposed to be closed by 10:00pm) and most egregiously, there are people living in the units. That, in and of itself, is illegal and puts everyone's belongings at risk. A risk we never agreed to. Besides the fact that the cameras were not working (also a risk we did not agree to) from at least May to late July of this year (AFTER some 13 break ins!), other units were broken into by thieves knocking holes in the particle wood and sometimes drywall "walls" between units.
In our case, someone simply clipped off the lock and put a lock from Extra Space Storage on, I guess maybe they were planning on coming back.
Why were the cameras, hole in perimeter fence, more sturdy siding between units, more monitoring of people coming at all hours, people living in units, etc., not addressed after the FIRST break in?! Unacceptable!
There was a 3 day period from the time I had been there at my unit to the day I went back and I found that my unit had been ransacked. It would have taken hours and made a serious amount of noise, and no one from this business has stepped forward with any actual help. This is all too sketchy. And suspiciously convenient that the cameras were not working.
I was told by the site manager, "Myra", that, "...well, it's a storage unit and storage units get broken into..." Wow. Just, wow. That is a GREAT marketing campaign for Extra Space Storage, "Hey, come store your belongings with us! We have no working cameras and heck, it's a storage unit and they get broken into!" I am sure that will bring in many customers.
I have called the corporate offices over 16 times, each time I am told that the case is being "escalated" and that "...someone will call you (me) back within 24 to 48 hours..." That call from them has NEVER happened! It is now September 29th., 2025.
I did once speak to a "Christine" who is the District Manager. She, at first, seemed like she was trying to be helpful, but then did not actually come through with the promise of getting me the Vice-President's name and number (of Extra Space Storage). She also said to me, in regards to the people living in the units, "...well, it's been difficult to get them out as we don't have a lease with them..." UHHHHH, of course you do not have a rental lease with them for a domicile because what they are doing is ILLEGAL and so there is NO contract. KICK THEM OUT, or at least let customers who are storing their belongings there know that they are at risk!!! The manager MUST know or have known that this is happening, that people are living in the units - I mean, if she does not or did not know that, what is she being paid for, is that not part of her job as manager?
After my incident, a few days later, as I was still going through what was left and getting what was left moved out, I saw, nearly every day, other customers coming to check their units and the police coming to make reports as more and more customers found out about the break ins. I am fairly convinced that there are still more people who will be sadly surprised when they return, I am referring to the "Snowbirds" and find their units have been ransacked, as well.
Remember, the thieves cut off my lock and put on an Extra Space Storage provided lock on my unit. They very well could have done that to many more.
Also, remember that the cameras were not working. I do not care what lame excuse they gave, they had not been working for MONTHS! And yet, they continued to raise the fees, constantly.
If you care at all about your belongings, DO NOT use this facility.
You have been warned.
Below find a SMALL section of what the thieves did to my unit at Extra Space Storage. It is still an open investigation.