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    Samson Moving Company

    3.9 (41 reviews)
    Closed • Closed

    Services - Samson Moving Company

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    Recommended Reviews - Samson Moving Company

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    6 years ago

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    5 years ago

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    7 years ago

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    12 years ago

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    11 years ago

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    8 years ago

    Great prices, great communication throughout the whole process, friendly guys! Highly recommend!

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    7 years ago

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    10 years ago

    Business owner information

    Photo of Ross A.

    Ross A.

    Thanks for the great review! It was a pleasure serving you.

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    8 years ago

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    10 years ago

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    6 years ago

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    6 years ago

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    9 years ago

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    10 years ago

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    9 years ago

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    11 years ago

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    10 years ago

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    9 years ago

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    9 years ago

    Business owner information

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    Ross A.

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    10 years ago

    Highly reccommend this moving company, very impressed wt the staff who moved my furniture frm Cathedral City to Palm Springs .

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    9 years ago

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    8 years ago

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    9 years ago

    Business owner information

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    Ross A.

    Thanks for using us, Brenda. It was a pleasure serving you!

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    9 years ago

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    12 years ago

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    11 years ago

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    9 years ago

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    11 years ago

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    10 years ago

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    Ross A.

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    10 years ago

    I had a very positive experience with this company. The crew they sent were on time and efficient and extremely polite.

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    11 years ago

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    Page 1 of 2

    Ask the Community - Samson Moving Company

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    Review Highlights - Samson Moving Company

    “We are over an hour away from her home so had to try and do everything over the phone as best as possible with Ross.”

    Mentioned in 19 reviews

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    Extra Space Storage - Interior Units

    Extra Space Storage

    (47 reviews)

    These Storage Units are Clean and well maintained. The security of my unit is important to them. I…read moreleft it unlocked and within two hours of leaving the facility, they had put a lock on the unit and notified me. They also are repaving the driveways. Friendly helpful staff as well.

    If I could put a negative infinity, I would. This is the second time I have submitted a review,…read morethe other one never appeared. Interesting. Our unit was broken into back in July of this year. And while there is an open investigation, I can get no one from the corporate offices to address the incident. By the way, there are 13 (thirteen to date) open cases of burglary at this location going back to at least May of this year. And since at least May of this year, not only have multiple units been broken into and burglarized, but the security cameras were not functioning, there was a hole in the perimeter fences, people were being allowed to come and go at all hours (it is supposed to be closed by 10:00pm) and most egregiously, there are people living in the units. That, in and of itself, is illegal and puts everyone's belongings at risk. A risk we never agreed to. Besides the fact that the cameras were not working (also a risk we did not agree to) from at least May to late July of this year (AFTER some 13 break ins!), other units were broken into by thieves knocking holes in the particle wood and sometimes drywall "walls" between units. In our case, someone simply clipped off the lock and put a lock from Extra Space Storage on, I guess maybe they were planning on coming back. Why were the cameras, hole in perimeter fence, more sturdy siding between units, more monitoring of people coming at all hours, people living in units, etc., not addressed after the FIRST break in?! Unacceptable! There was a 3 day period from the time I had been there at my unit to the day I went back and I found that my unit had been ransacked. It would have taken hours and made a serious amount of noise, and no one from this business has stepped forward with any actual help. This is all too sketchy. And suspiciously convenient that the cameras were not working. I was told by the site manager, "Myra", that, "...well, it's a storage unit and storage units get broken into..." Wow. Just, wow. That is a GREAT marketing campaign for Extra Space Storage, "Hey, come store your belongings with us! We have no working cameras and heck, it's a storage unit and they get broken into!" I am sure that will bring in many customers. I have called the corporate offices over 16 times, each time I am told that the case is being "escalated" and that "...someone will call you (me) back within 24 to 48 hours..." That call from them has NEVER happened! It is now September 29th., 2025. I did once speak to a "Christine" who is the District Manager. She, at first, seemed like she was trying to be helpful, but then did not actually come through with the promise of getting me the Vice-President's name and number (of Extra Space Storage). She also said to me, in regards to the people living in the units, "...well, it's been difficult to get them out as we don't have a lease with them..." UHHHHH, of course you do not have a rental lease with them for a domicile because what they are doing is ILLEGAL and so there is NO contract. KICK THEM OUT, or at least let customers who are storing their belongings there know that they are at risk!!! The manager MUST know or have known that this is happening, that people are living in the units - I mean, if she does not or did not know that, what is she being paid for, is that not part of her job as manager? After my incident, a few days later, as I was still going through what was left and getting what was left moved out, I saw, nearly every day, other customers coming to check their units and the police coming to make reports as more and more customers found out about the break ins. I am fairly convinced that there are still more people who will be sadly surprised when they return, I am referring to the "Snowbirds" and find their units have been ransacked, as well. Remember, the thieves cut off my lock and put on an Extra Space Storage provided lock on my unit. They very well could have done that to many more. Also, remember that the cameras were not working. I do not care what lame excuse they gave, they had not been working for MONTHS! And yet, they continued to raise the fees, constantly. If you care at all about your belongings, DO NOT use this facility. You have been warned. Below find a SMALL section of what the thieves did to my unit at Extra Space Storage. It is still an open investigation.

    Extra Space Storage - Keypad

    Extra Space Storage

    (28 reviews)

    Very negative experience. We have had our unit for over 2 years. A few months ago. I tried to get…read moreinto my unit. (using the lock that was sold to us by the company). The key wouldn't work. I went and spoke with the front desk and there was nobody on site that could cut the lock. I was told they would call me when a cutter was on site. I waited and waited. A month later I called and complained that we were still waiting. Bertha had said come by in a couple of days and I'll cut it off. We did and she cut the lock. Our unit was ransacked, family heirlooms were broken and an expensive bike and helmet were stolen. I called the police and filed a report. Bertha said she would go through the camera footage ( I never heard back from her on this). Ive been paying for insurance on the unit. I filed a claim. I've been requesting information on when the claim would be resolved. They will not respond back to me. I reached out to the corporate office twice and they would research and get back to me. To this date, NOBODY has gotten back to me, Nothing received from the insurance company (which is outsourced). Basically we were lied to and made broken promises and we are out quite a bit of money. I do not recommend this company. EMILY S. - I tried to all twice and got your companies VM - left message. Nobody available by phone or chat. Again...EMILY S. I tried to call again. NOTHING BUT VOICEMAILS! Still Waiting... Since no one has responded, I have filed a complaint with the Better Business Bureau.

    If you value any of your belongings, DO NOT store them here!…read moreIF it were possible, I would give them a negative star score! My unit was broken into, and the entire company has been completely useless and they continue to stone wall me about pertinent information. Besides the fact that there are some 15 open cases of theft/burglary at this and the other location in Palm Springs, the cameras at this (2055 Executive Dr) were conveniently not working not only during the period of my unit being broken into (my things were stolen between a Wednesday afternoon and the literal Saturday morning of the same week, barely two days and a few hours later in July ), but going back for weeks and weeks. The thieves of my unit cut off MY lock and put on one of EXTRA SPACE STORAGE'S keyed locks. HMMMMM???? That's when I knew something was wrong when I drove up to my unit and I could see it was not my lock. Many other units were broken into by going THROUGH the "walls" of one unit into the next. The "walls" were made of extremely cheap particle board and drywall. Flimsy and worn, especially in the smaller units. I spoke with a couple of customers about their experiences at this facility. Again, this has been going on back to AT LEAST May of this year, probably further. I am sorry to say that "snow birds" who may have already left for the season are going to have an ugly surprise waiting for them. I hope not, but, maybe. THEN, and this is completely unacceptable and illegal, they have people actually LIVING in the units! That is illegal. They have no certificate of occupancy there for humans or beasts (pretty sure two pups are living there, as well) and you cannot do that. And yet, they consistently and surreptitiously, raised the rent. When I spoke to the site manager, Myra, all I got in return was empty apologies which turned to smugness. At one point, she said to me, "...well, it's a storage unit, they get broken into..." WHAT?! That's your defense??? When I spoke to Christine the district manager, (the only employee in the entire company -I have called the corporate offices 7 times, today will be the 8th, more on that later) who has at least tried to help) I told her what the site manager said to me, and I also told her that that should be there new company slogan, " Store your belongings with us, hey, it's a storage unit and they get broken into!" with a shrug of the shoulders. As stated above, I have called the corporate office seven (7) times, and every single time I get a completely insincere "I am sorry this happened to you..." reading off a script, and a "...this is escalated to a higher level and I am not able to do anything more but someone will call you with 24 to 48 hours..." again, reading from a script. Do I actually need to say that NO ONE from corporate has called? Because, NO ONE from the corporate offices of this "...escalated situation..." has called! Again, I have called them seven (7) times. The PSPD have been amazing, and are doing excellent work on making progress with cracking down on what is happening over there. It is amazing to me that it is our wonderful police department and not the company doing the right thing. Oh, sure, NOW the cameras are "working" and the particle board and dry wall walls are being repaired. TOO LITTLE, TOO LATE! And only because they got busted. The hole in the fence, yeah, there was one of those, as well. Again, they kept raising my rate and doing nothing to address these other issues until they got caught. I will say it again, if you value ANY of your belongings, DO NOT USE THIS COMPANY! You have been warned! P.S. I have copious amounts of photos of damage and the ransacked unit, as well as some of the items that were stolen. I will post those later.

    Samson Moving Company - movers - Updated September 2026

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