I have taken our vehicles to Pronto Lube in Othello for their car detailing services for several…read moreyears. They always do an outstanding job and our vehicles are always sparkling when we get them back. There have been a few times when I have forgotten to take personal possessions out of the car before dropping it off and they are always bagged up in a ziplock bag and in the car when picked up. I appreciate their honesty and attention to detail.

Quick fast service I don't see what people ment by them stealing your stuff they have never ever…read morestolen from me and they are willing to teach me how to do my own oil change. They are also honest with the oil mileage unlike valvoline and other places only saying it will last 3,000 miles. Value for my money they're honest.

This business, it calls itself "Affordable Auto Service" but it's anything but that!!! Here's why…read moreI can say this: My vehicle's "Service Engine Soon" lamp came on the dash recently so I grab my OBD and plug it into its port to see what's going on. It's showing a DTC of P0128. Click on the additional info button on the ODB and it states there are 4 possibilities as to what's happening. The most obvious: a thermostat that's stuck open. Purchase a replacement thermostat and am set to replace it when I re-injure a past foot injury. Back having to wear a walking cast so I'm now slightly lopsided and in no condition to perform the repair myself. So it's now a trip to a shop to have the work performed. Drop my vehicle off to this shop at 7:30 AM and explain my ODB shows a DTC of P0128 and leave them the thermostat I had purchased myself. Inform the employee that the coolant was last replaced in Oct of 2020 so this might as well be replaced also. Should have asked for a quote upfront for I would have saved myself the shock of seeing how much I got charged several hours later. Returned at 1:30 pm but I see my vehicle with its hood up so they're still doing something with it. I return an hour later and it's parked so the work performed, it's completed. Or so I thought. So what did I get charged to have the thermostat replaced and the coolant? Would you believe: $840 dollars!!! That's right. Yeah, I can't believe this sum either. Worse yet, when I drove away I couldn't believe what I was looking at on my dash. The "Service Engine Soon" lamp was still on and I had a NEW idiot light flashing at me. I pull into a parking lot to see why the "Low Coolant" lamp is on and it's obvious. There's absolutely NO coolant in the coolant reservoir!!! What the hell??? My auto's Low Coolant sensor sits in the bottom right-hand side as you face standing in front of it. Every time I turn my vehicle over, this lamp comes on. Three days later I return and request they add a couple of quarts of coolant so this lamp won't come back on. Surprised I wasn't charged for this. But lo and behold, guess what's no longer lit on my dashboard? Right, the Low Coolant lamp. I inquire as to why I'm charged $550 dollars just to replace the thermostat and another $200 dollars to replace the coolant? Get told, "there were issues" and the mechanic took longer. I ask, "and what were these issues?" Unsurprisingly, I never received an answer to my question and "these issues" they're NOT written down anywhere on my Repair Order! Gee.... I wonder why????. The paperwork shows nothing but dollar amounts but as far as how much time was spent performing the work, nope, not a thing. Zilch, nada. So I ask, "how much time was involved and get told, approx 3.7 hrs. Hard to believe it takes a WHOLE hour to remove coolant and then add almost 8 quarts. REALLY??? I have since been informed that replacing my vehicle's thermostat, it should only take, at the most, 2 hrs. As for the coolant, this should have been included with the work performed given it was the THERMOSTAT that was replaced, for crying out loud! I did receive a "new customer" discount but this was not mentioned when I dropped my automobile off and someone probably thought, "this guy's lookin' at a $1,000 dollar repair bill and all we did was replace the coolant and thermostat.... hmm, let's give him a supposed "discount." I now realize, I should have simply asked for a quote on what this business would charge me. As the saying goes: "Buyer Beware" As to whomever owns this business, a word of advice: just because a customer turns up with their OWN part because they already know what needs to be done because they also own an OBD, this doesn't give you the right to overcharge them. Also, a customer having out-of-state license plates isn't a signal to justify Ripping them OFF because you think, "gee, what are the chances they return to complain?" Well, there is such a thing as the state of Washington's Consumer Protection Division so in fact, I do have recourse to file a complaint with them, in case you weren't aware. One more thing: how about relocating your hourly labor rate sign so it's more prominently displayed where customers can more easily see it. Having it on the wall opposite the front door, since most customers will come through this door, if they don't close it, then the information is HIDDEN from VIEW. I hope it pleases you to know, you scammed a former Armed Forces Service member. As such.... PAT YOURSELF ON THE BACK!

So glad I got the extended warranty when I bought the car! First it was the transmission, then a…read morecylinder, then the timing, and other little odds and ends all at the same time! The technicians didn't stop working on my car until it was good to go! Very friendly, helpful, and encouraging service. Plus they had a loaner can that they let me use until mine was fixed. Very affordable for the issues my car had! Great big Thank you to everyone at the shop!!! Customer for life!

Cheapest place in town to get window fixed but left broken glass all in the front seatsread more

From the owner: Whether your vehicle isn't running as it should or simply requires routine maintenance, the…read moremechanics at Layo's Auto Repair have the skills and tools needed to handle the job quickly and efficiently. Since 2007, this family-owned Othello, WA, auto shop has provided comprehensive auto services at fair prices. From general repairs to complex rebuilds, this team offers the services your car or truck needs to operate at peak performance. They're experienced in working on all makes and models and provide services such as: * Oil changes * Tune-ups * New and used tires * Engine and transmission work Trust the mechanics at Layo's Auto Repair to keep your vehicle in tip-top shape. Call them today at (509) 488-3481 to schedule your appointment.

I normally change my own oil when I can, but have been busy and am new to the Moses Lake area so I…read moredidn't have my tools handy. I was hesitant as I am never certain when it comes to quick oil change places. When I pulled up I was greeted warmly and actually felt like someone who cared about my vehicle as much as me was checking me in. Everyone was happy and professional. They were using challenge and response as they went through their checklist. The friendliness and professionalism from check in to check out was top notch and a great value considering it was full synthetic. Looking forward to bringing my other cars back.

I've been coming here for as long as I can remember. Cool crew. I went today bc my oil light kept…read moreflashing. And they said I shouldn't be due yet and still had 2000 miles to go. I let them know my light was coming on. They checked it and told me they can "top it off" for me, free of charge. I like their honestly. Forever my go to place to get my oil changed. I've never had a problem from them.

In short: Helped me in a bind. Honest, considerate, worthy of your consideration!!!…read more Stopped by on a Saturday morning based on a recommendation from the lovely ladies at the AutoZone; seems that most repair shops in this town are closed on Saturdays and Sundays. The problem was that my rental car was not blowing any air (AC) despite working earlier on my trip. The gentleman (think he was the owner) looked at/operated the controls and concluded that the blower motor was likely failing. He took the time out of his day to check this out for me for no charge. Therefore, I concluded this was an excellent business worthy of my review. Thank you The Tire Store!

Took in a small trailer tire to be replaced with a new one. Unfortunately, the experience was…read moredisappointing. When I got the tire back, I noticed paint chipped off the rim, and there was something left inside the tire. They also charged $20, which would be reasonable if the work had been done cleanly--but it wasn't even balanced. Now I'll have to take it somewhere else to remove the debris inside the tire. It just felt like the job was rushed and not done with care. Wouldn't recommend for trailer tires based on this experience.

Lied to me telling me my AC compressor was the problem, quoted me $1,000+, had someone else look at…read moreit and even swap out it out with a new one, the AC was still broken. The compressor was never the problem it was just the climate control panel which was broken. Almost spent 1,000 just to have the same problem, I do not recommend this place.

I moved to Yakima 2 years ago and I came here due to all the recommendations and I have not been…read moredisappointed! Everyone here has been so nice and explain things well. They get my car in and out for an oil change in under 30 min. They clean my windows and fill my tires with air. They've even told me what part to order from Amazon for a good price and installed it for free! I truly can't recommend them enough!

Eddie came out yesterday & did a brake job on our Nissan & fixed our wipers on the truck. We are…read morevery happy with his work & price. The great part is he comes to you!!

Love their Mobile services! Had A/C work done on my 2011 Tundra, Job turned out to be more than…read morejust a Freon recharge. Luckily he found the part my truck needed and even went to where my truck was parked to install! He even did a quick clean on the area he worked on, which is a plus!

Our RV blew a tire in the middle of nowhere! And state patrol recommended these guys for their…read morespeed and helpfulness and man was he right on the money! Not only were they quick but they were so kind! We had a car full of hot grumpy kiddos. And He was engaging with the kids and made everyone feel a sense of calm and relief in a stressful situation. We are so grateful for the knowledge he shared for us moving forward with our tire and van situation. But we were quickly on the road again to an easier location to manage it. Thank you so much Les Schwab team and especially Alexis!

Thanks to Cory for getting me in (11/10/25), fixing my tire and getting me on my way. Great service…read moreand no charge. Thanks again, Rory

Went to this shop for an oil change. They did change the oil and filter. They did not torque the…read moreoil drain bolt. 2 days later it fell out. All the oil came out. The engine seized. We have been without use of the vehicle for more than a month and half and they have still no tot progressed repairs or offered a loaner vehicle. After overpaying for an oil change, I would expect them to stand behind their work. I will certainly never use this establishment again.

If you think $286 is a fair price for a 91 year old woman to pay for an oil change, by all means,…read moreget out you Platnium card and see these guys.

Frankly, Roland at Kwik-Lube & Tune in Wenatchee is one of the only mechanics I trust. My family…read morehas been going here for decades now and Roland has always taken good care of our vehicles and advised us in ways to help us save money. I never feel like I'm being swindled or paying for services I didn't need, and he won't charge me just to diagnose an issue which is a lot more than I can say for the dealership I bought my vehicle from. If you're looking for a trustworthy mechanic, look no further. Roland is your guy.

My brakes have been squealing and making noise for several months, and I when my car started…read morejerking on the highway, I knew it was time to get him looked at. This place was recommended, and I am so glad I stopped in. I called ahead of time, and asked if there was a time when they could take a look and assess the car. The worker was friendly and asked me some questions, and then said he would follow up with a call before any work was started. A few hours later, he called me and reviewed what needed to be done. In this case, it was time for new brakes and a hose had a crack in it. He gave me a fair quote (which I approved through my dad) and said he could work on it and get me back on the road. I was happy with the entire experience, as I really felt they did a good job, had great service and I could see they are proud of the work they do.