Dropped off my car to get my 2 back tires replaced at 11am. Wasn't able to pick up my car until…read more6:00pm. But also they never even replaced my back 2 tires, they for some reason replaced my front 2 good ones. Still leaving my bad tires in the back with nails in it. Sure the total price was about $180...But definitely not coming back here again. Can't even get a simple tire change done right without it taking 7 hours and to not even get the job don't right in the first place.

These guys are amazing!!! I went by just to get a price for…read morenew tires and wheels and while I was there I mentioned my brakes/rotors needed to be replaced and my battery acting up.Not even knowing they provided that service as well. They quoted me half the price of what I was given at another local shop near by. I left with a full set of new tires and wheels, a new battery, and they topped off all of my fluids! The quality and knowledge that Tires Direct has on not just tires and wheels, but mechanics is amazing!! Everyone in Moses Lake needs to come check this shop out!!

My wife was driving our minivan cross-country from Orlando FL to Federal Way WA. She got a…read moredisastrous shredded tire flat near George., WA at 9pm on a Saturday night. Foolish me, I had not check for a good spare and had failed to get AAA signed up in time. my Wife, stepdaughter and beloved puppy dog were stranded on the shoulder of I90 in the dark. A dangerous situation! Rafael of Master Tire Services to the rescue. He found a compatible tire, drove his roadside rescue truck to our van, and put on a good tire for us. My wife was able to get back on the road. Rafael was professional and friendly and got the job done. The price was reasonable for the value provided. I highly recommend Rafael and Master Tire Services if you are near the Moses Lake area and need roadside emergency flat tire help.

This business, it calls itself "Affordable Auto Service" but it's anything but that!!! Here's why…read moreI can say this: My vehicle's "Service Engine Soon" lamp came on the dash recently so I grab my OBD and plug it into its port to see what's going on. It's showing a DTC of P0128. Click on the additional info button on the ODB and it states there are 4 possibilities as to what's happening. The most obvious: a thermostat that's stuck open. Purchase a replacement thermostat and am set to replace it when I re-injure a past foot injury. Back having to wear a walking cast so I'm now slightly lopsided and in no condition to perform the repair myself. So it's now a trip to a shop to have the work performed. Drop my vehicle off to this shop at 7:30 AM and explain my ODB shows a DTC of P0128 and leave them the thermostat I had purchased myself. Inform the employee that the coolant was last replaced in Oct of 2020 so this might as well be replaced also. Should have asked for a quote upfront for I would have saved myself the shock of seeing how much I got charged several hours later. Returned at 1:30 pm but I see my vehicle with its hood up so they're still doing something with it. I return an hour later and it's parked so the work performed, it's completed. Or so I thought. So what did I get charged to have the thermostat replaced and the coolant? Would you believe: $840 dollars!!! That's right. Yeah, I can't believe this sum either. Worse yet, when I drove away I couldn't believe what I was looking at on my dash. The "Service Engine Soon" lamp was still on and I had a NEW idiot light flashing at me. I pull into a parking lot to see why the "Low Coolant" lamp is on and it's obvious. There's absolutely NO coolant in the coolant reservoir!!! What the hell??? My auto's Low Coolant sensor sits in the bottom right-hand side as you face standing in front of it. Every time I turn my vehicle over, this lamp comes on. Three days later I return and request they add a couple of quarts of coolant so this lamp won't come back on. Surprised I wasn't charged for this. But lo and behold, guess what's no longer lit on my dashboard? Right, the Low Coolant lamp. I inquire as to why I'm charged $550 dollars just to replace the thermostat and another $200 dollars to replace the coolant? Get told, "there were issues" and the mechanic took longer. I ask, "and what were these issues?" Unsurprisingly, I never received an answer to my question and "these issues" they're NOT written down anywhere on my Repair Order! Gee.... I wonder why????. The paperwork shows nothing but dollar amounts but as far as how much time was spent performing the work, nope, not a thing. Zilch, nada. So I ask, "how much time was involved and get told, approx 3.7 hrs. Hard to believe it takes a WHOLE hour to remove coolant and then add almost 8 quarts. REALLY??? I have since been informed that replacing my vehicle's thermostat, it should only take, at the most, 2 hrs. As for the coolant, this should have been included with the work performed given it was the THERMOSTAT that was replaced, for crying out loud! I did receive a "new customer" discount but this was not mentioned when I dropped my automobile off and someone probably thought, "this guy's lookin' at a $1,000 dollar repair bill and all we did was replace the coolant and thermostat.... hmm, let's give him a supposed "discount." I now realize, I should have simply asked for a quote on what this business would charge me. As the saying goes: "Buyer Beware" As to whomever owns this business, a word of advice: just because a customer turns up with their OWN part because they already know what needs to be done because they also own an OBD, this doesn't give you the right to overcharge them. Also, a customer having out-of-state license plates isn't a signal to justify Ripping them OFF because you think, "gee, what are the chances they return to complain?" Well, there is such a thing as the state of Washington's Consumer Protection Division so in fact, I do have recourse to file a complaint with them, in case you weren't aware. One more thing: how about relocating your hourly labor rate sign so it's more prominently displayed where customers can more easily see it. Having it on the wall opposite the front door, since most customers will come through this door, if they don't close it, then the information is HIDDEN from VIEW. I hope it pleases you to know, you scammed a former Armed Forces Service member. As such.... PAT YOURSELF ON THE BACK!

So glad I got the extended warranty when I bought the car! First it was the transmission, then a…read morecylinder, then the timing, and other little odds and ends all at the same time! The technicians didn't stop working on my car until it was good to go! Very friendly, helpful, and encouraging service. Plus they had a loaner can that they let me use until mine was fixed. Very affordable for the issues my car had! Great big Thank you to everyone at the shop!!! Customer for life!

Time for an oil change. With Scotty's vehicle inspection I was informed about some future…read moremaintenance issues. Great job guys!

Do not go here!!! schemers. brought my car in because of a bad oil leak and to get my brakes…read morechecked. didn't diagnose my any brake problems or fix oil leak. Did a blow by test and recommended a new engine. Took my car to a shop that has worked on my Subaru before and they fixed my oil leak and had some brake problems fixed. Couldn't find any problems with the engine.

Excellent service! They got us right in and out on a road trip. Had we gone to the more well known…read moretire chain we would have waited at least 3 hours with 2 kids and 2 dogs in 90 degree weather.

Best place in Moses to get your tires worked on. No 4 hr wait times like the other tire shops in…read moretown. And they do it right the first time.

Cheapest place in town to get window fixed but left broken glass all in the front seatsread more

We stopped here on our way to the West coast to check our tires out and had a concern with a sound…read morewe were experiencing. They were so accommodating and friendly and helpful !! Shout out to Billy and the other guys here. I highly recommend this tire business for any of your tire needs!!

Ive been using Brother's Automotive for years to service our families vehicles and the have always…read morebeen honest and reliable. They are my mechanics forife and I highly recommend them.