We recently had a big leak on our condo unit. Reached out to Millie and Rob, they were super kind and willing to work after hours to make sure the plumper can come out for emergency. We got everything taken care of within a few hours. Great and fast prompt service! read more

Common Interest Management Services - Property Management Near Me - San Ramon, California

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Common interes is always late banking the hoa dues. Calling them is going to get you a person that stalls you for 20 minutes with out addressing your problem and then says they'll transfer you to the person who "actually" has your hoa on their list. I had to hang up. Service quality is non existent in my opinion.Yearly hoa are have a ceiling of 2% a month yet the have gone up $80 per mo. read more

Booked clubhouse thats maintained under HOA. The response is ontime, because of some app issue, i need to talk to them for physical key access and i could reach them on odd time and able to start my celebration seamlessly. Thanks. read more

The service I have received from Common Interest has been pathetic. Here's my experience with them: First experience: About half a year ago Common Interest took over the HOA management for the Rountree Condos in Concord. Immediately there was a $32 dollar increase from $498/mo to $530/mo with no explanation why. Second Experience: I received a notice that my tenants had too much clutter within their fenced in private yard area. Included in the notice was a picture taken from over the fence line into the private fenced in area, not a picture from the angle of a person passing by on foot. Note that these tenants have been in good standing living there for at least a decade with no change to their private yard and with no previous complaints made against them. I still notified them immediately and they responded that they would go through their items and donate some of their children unused toys, etc. A few weeks later I received a notice that a zoom hearing was scheduled based on the clean up progress at the condo wasn't to the liking of whoever inspected. I immediately contacted the tenants again and they sent me updated pictures showing progress including a company they hired to assist in taking away a few items. (She is a ER Nurse and they don't own a truck) I also contacted Common Interest and was referred to the onsite representative Cristina Candelori. I explained to Cristina that the tenants were making good progress and I provided pictures to her. Cristina stated she would visit the location and get back to me. Later that day Cristina responded saying Yes, there had been improvement, but she wanted more. She also added that she noticed the blinds at the bedroom window looked damaged and she could see items pushed against the window! (I was surprised that she now also was concerned with the interior of the condo. Thinking that's not her business) She told me she would contact the board and that I would not need to attend the hearing, and that she would cancel it based on the fact there was ongoing progress she witnessed at the site. A couple weeks went by and I received a notice that THE HEARING TOOK PLACE ! AND THEY DECIDED TO IMPOSE A $100 FINE!!! I was shocked! I was told the hearing was to be cancelled and I did not need to attend! Yet it proceeded and a $100 penalty was imposed in my absence? Are you kidding me? Who does that? I was lied to! So I was rightfully infuriated and called Common Interest Offices Immediately and explained what occurred. They asks for pictures of the progress and agreed that what happened sounded unfair. The employee state the would contact Cristina and recommend the fee be waived at the next board meeting. I then contacted Cristina and asked what the heck happened here? You told me the hearing was to be cancelled and I did not need to attend it! She had no explanation for that but had a different story of what occurred saying Well yes your tenants were making progress, but because it is not complete the board decided to impose a $100 fee at the hearing!!! And... She had the nerve to say... and she believed that tenets had moved outdoor items from front area to the bedroom and that's what she sees inside the window pressed against the base!! Wow what an assumption to make! Why would anyone move items outside into a bedroom? Insane assumption really! Cristina said you can appeal the fee if you wish. So I ended call and immediately emailed Common Interest to appeal. The next day I went to the condo and replaced the broken blinds at a cost of $60, and noted to Common Interest that the items pressed against the window were stuffed animals that had fallen behind a child's plastic bed themed after the cartoon movie Cars. I cautioned Common Interest from having their representative Cristina looking into a Childs window, but that the blinds had been replaced as a gesture of cooperation on my part. Since then I have emailed Common Interest about 3 times asking for an update and received no response. My account was billed an additional $100 and I want it refunded! I have not heard any progress on my appeal of the fee imposed wrongfully in my absence. So no, I do not recommend this company to anyone considering using them! They are unfair, un responsive and they hire local representatives who lie, and misrepresent facts by taking images from above fence lines, comment assuming wrongfully on the interior private areas in a Condo . What company states a hearing is waived, no need to attend it, then proceeds with the hearing with owner absent and then imposes a fee? Unheard of! So unprofessional! read more

Water shut-off service request went quickly and without any issues. As a long-time owner and resident, I really appreciate their quick turnaround here! Medelene Reynaldo was the customer service rep who made this happen on behalf of Crescent Circle HOA - Thank you so much! read more

Homeowners, don't contract with Common Interest. They will waste your money increasing monthly fees by 10% while delaying major repairs. Update in response to owner response: Thanks for responding, it's great to know that you still work for CIMs, Dan. We sent multiple emails to you without a response for deficiencies in services. We await your response via email. read more

Very unresponsive. I've had an issue with a water leak at a unit managed by them that has not been resolved for months despite constant attempts to get it fixed. read more

I requested to replace a key fob for the trash enclosure. Our customer service representative, Queenie Bugalon was professional, friendly and helpful. We are grateful for her prompt attention. Thank You very much. read more

Whenever I call Common Interest Management at the San Ramon location, I consistently receive excellent customer service. I would especially like to recognize Jasmine. I've spoken with her three times so far regarding 1) the gutter cleaning plan, 2) the payment portal, and 3) the pool furniture update. Jasmine is always friendly, professional, and highly knowledgeable. She promptly returns calls and provides detailed information and clear guidance, which I truly appreciate. Her exceptional support makes a real difference. Thank you, Jasmine! read more

They can't handle real problems but love to meddle in nonsense. Got nothing better to do than count the leaves on someone's tree? Try fixing something that actually matters--like the streetlights or the pool that closes whenever you feel like it! read more

The property on Hillcrest and Renwick has not and is not being maintained at all. No landscaping service, not sprinklers(to water lawns), outdoor lights have been out for over a year. All we get from the HOA is they cannot make any dicisions themselves because that comes from the Board members, but unfortunately the Board members have dragged their feet or are missing. So the property and the homeowners are left with a horrible situation and causing the value of their properties to possibly lose value. The HOA takes NO responsibility in the maintenance of the property even the very high dues are being collected !!!! read more

Recently, I called Common Interest for assistance in paying my HOA dues on line. The representative I spoke with, Millie, was extremely helpful, courteous, patient, efficient and pleasant. Millie went out of her way to make sure I understood the process. She made me feel like my call was important. Her customer service skills are the best! read more

I called Common Interest and Medelene helped register an account and answered my payment questions. She's very helpful!

After speaking with an assistant by phone about not receiving my statement--only a courtesy notice in the mail--I decided to stop by the Campbell office to request a physical copy for my records. When Lisa came out to speak with me, she did not introduce herself and immediately began telling me, repeatedly, that I am responsible for making my payment, similar to rent. I am fully aware of that, and I was simply trying to address the ongoing issue of not receiving my statements. Unfortunately, she did not seem interested in hearing my concern and appeared irritated that I asked for assistance. I was upset enough by the interaction that I had to ask the front desk for her name afterward. This is not the level of customer service I expected. All I wanted was help resolving the issue with the late notices and late charges. I don't think that is unreasonable. read more

Working with a client for HOA approval for windows and doors. They responded same day and approved next day! Belle was terrific.

I really appreciate Zara Bejo Customer Service Representative for stepping in and fixing a problem that no one else after 4 attempts seemed able to solve. She took the time to listen, kept me updated, and didn't stop until everything was resolved. It's such a relief to finally have this taken care of, and it shows how much she truly care about our tenants. We're lucky to have someone so dedicated and dependable looking out for us! read more

Millie in the office was very helpful! She got us setup in HOA portal and answered all of our questions! read more

I needed assistance with an HOA situation and after not hearing back for more than a month, I called in and was assisted by Zara. She was very professional and kind and understood my urgency with the situation. She was able to get it done in 24 hrs! Thank you for your help Zara! read more

The support provided by Common Interest is the worst I can imagine. I had a very simple question -- where to send a check -- and it somehow turned into a multi-day back-and-forth. In my initial request, I asked two straightforward questions: who the payee should be and where to send the check. The response I received answered only the first question. I had to send a follow-up email just to get the rest of the information, which meant waiting yet another day for an answer that should've been included in the first place. To make things worse, both of the emails I received consisted of a single, poorly written line filled with abbreviations and truncated words. It felt like the person replying couldn't be bothered to communicate clearly. I had to make multiple assumptions just to understand what they were trying to say. read more

Millie Thomas is an expert and a true professional. She brings the heart and warmth to customer service and was so patient and helpful walking me through each step of the process. A true gem in a cold world of customer service! read more

Millie Thomas was very helpful, pleasant and courteous to receive my phone call. also informed of details and address where and how i can pay my HOA Very welcoming , warm and accommodating, made my day !!! She is a great asset to the Company . Appreciate her , Thank you very much ! read more

As a new homeowner to the community, I had various questions and concerns. Zara has been very efficient and patient in answering questions from homeowners. read more

Belle was very helpful and courteous. Got what I needed quickly. She cut short a needlessly burdensome online process.

Generally the approval takes close to 4 weeks . Queenie was able to work with the approvers and get it done in 2 weeks. Excellent support and feedback through emails. read more

This review is specifically for my interactions with Misty Rife. Misty has helped us with a few issues relating to another neighbor in our community. She has been very understanding and went above and beyond to resolve our issue. Misty has also helped with other requests and always responds very quickly and is all around pleasant to speak to! Thanks so much Misty! read more

I had an urgent request to get approval for a critical project at my residence. I was worried about the long process but to my surprise, the whole process was very smooth and efficient. I got the approval within three days. The staff is very helpful and cordial. read more

This coment is for Zara Bejo and to her team as well. Everytime I call or email she promtly responds with inquiry as well as concerns with the property. If only people with positive communications skills be like her the costumer service will be handled in a better and constructive way. Thank you Zara read more

I appreciated Zara's communication during my ARC approval process. She reached out to inform me of the additional information needed and swiftly responded letting me know of the steps along the way. Thank you Zara! read more

Belle is great and helpful in responding my concern. Thank you for your immediate respond.

I spoke to Meds this morning and I had the best experience customer service. She was patient, knowledgeable, a great listener. She looked into my issue and was able to resolve immediately. She delivers quality work and is very efficient (a results driven person). I wish all customer service individuals were like her. The epitome of customer service! read more

Queenie is always so helpful when I have questions or issues with my HOA . Thank you for always responding to my concerns. She knew my issues when I called to follow up and gave me my answers right away. I appreciate your help. read more

Common Interest Management Services takes a month to respond. They also charge us high fees and do not care about billing issues at all. Will not waste more time writing this review as they disgust me. read more

Common Interest took over management of Sunpointe condominiums a few years ago and it has been a nightmare ever since. The website to pay your assessments is horrific to try and navigate, it never works well. You have to change your password 99% of the time to login and it was designed by a drunken monkey evidently. If you have auto pay set up they tack on fines and late fees for the fines, never having given notice sometimes. (Set up auto pay for fixed amounts!!) so they can't just charge whatever they want. They charge a scale of fees for all auto payments. If your bank sends out checks for you, Common Interest won't guarantee posting your check as being on time even if the postmark is DAYS or WEEKS prior to cutoff date. By law any item sent through the U.S. MAIL is the property of the RECIPIENT when it is in the possession of the U.S. MAIL as of the postmarked date. They told me they don't adhere to that law. They can say they received it whenever they feel like it. They constantly harass you about anything on the balconies. Leave something out overnight and expect a fine. I think they patrol twice a day, taking their long distance photographs. After being charged fines and late fees for my tenant leaving things out I had to start paying CLOSE ATTENTION, (see latest infraction on screenshot of letter I included with this review.) This letter makes absolutely no sense. There's a small plant on balcony and letter says plants are ok, somehow this one is against the rules. When asked about this, they had no answer except, that is the policy to send out the letter with the infraction cited, WHAT INFRACTION?, NEVER SAID, its one small plant!!! I was having so many problems with the website at the time I moved on to that. Common interest took over management of my other complex just recently, and now for the first time since buying it in 2003 I am having problems with management. Because my middle initial appears on one deed and not the other my accounts can't be linked together on the drunken monkey website. I have to use two different EMAIL ADDRESSES and accounts for payments. I will never buy another condo if they are the managers, they make me want to sell these. Anyone who owns a Cavendish Square or Sunpointe condo, please message me to team up, I'm going to the Boards. Oh, if they don't have an answer and you get upset about the treatment you are getting, they just hang up on you!!!! When you call, you wait on hold for 3-6 to minutes for anyone to answer, then system transfers you automatically to another line where you HAVE to leave a message. You have to wait on hold just to leave a message. No one ever answers the phone. read more

Common Interest Management Services - Common Interest letter - Property Management Near Me - San Ramon, California

CIMS did a great job at coordinating our HOA Architectural Design Review with our HOA board. Belle at CIMS responds to emails quickly and is very flexible. We had a technical issue with our form of submittal, and Belle was vary accommodating, giving us multiple ways to submit. She follows up promptly and once the board approved our application she was really on top of it. Especially during Christmas week. Great and timely service. read more

I have had issues with communication with the company over special project comming up. Luckly I got Millie Thomas on the phone and she was able to help me with my issues. Thank you Millie read more

KUDOS to Pam Gile who went above and beyond to assist me today, 6/2/25, in locating and printing CC&R's. She patiently guided me through the online process, explaining in detail what I needed to know, going above and beyond to make sure she answered all my questions. It could have been a very frustrating experience for me but she guided me step by step until she was sure all my issues were resolved. Pam Giles exemplifies all the qualities of an excellent Customer Service Representative.Your company should be very proud to have her on staff. read more

I had great customer service when I called the office last week. Meds was very helpful answering my questions and also very patient. I really appreciate when I can speak to a live person when trying to figure something out. read more

Misty is awesome and in customer service. She has been so helpful over the years. I definitely recommend Misty!

I am the property owner at Danville Woods in Danville for about five years now, and overall, I've had a very positive experience with Common Interest Management. Their service is generally responsive and efficient. If you need to speak with someone, make sure to call during business hours. Even if no one answers right away, someone usually gets back to you within 48 hours. Email is also a reliable way to communicate with them. Today, I had the pleasure of speaking with Belle from Common Interest. She was incredibly helpful in assisting me with resetting my online account, which I hadn't been able to access for quite some time. Thanks to her support, the issue was quickly resolved, and I can now access my account again. I hadn't been able to log in for the past six months, which caused some issues with my HOA payments. My autopayments were set to the previous year's amount, and I was covering the remaining balance by check--very frustrating! I'm grateful to Belle for answering the phone and patiently helping me reset my account and correct my misspelled email address. Her assistance made a big difference. Thank you! read more

Just giving shout out to Belle at Common Interest. I contacted her about a mattress left in the breezeway of our Reflections condo building. Before I was able to thank her, it was already removed. She was also very helpful with the Parking Boss system registration. It's nice to have someone who genuinely cares about their customers. Thanks again Belle. read more