I had a Question about and increase in my Mortgage Payment. I spoke with Christie and learned it…read morewas due to an Increase in Taxes (expected) and a huge increase in Home Owner's Insurance. She explained my options to control those simply. I am a 28 year Customer pleased with the great service I've received over the years.

I recently opened up a new account at the 4th street location. Everyone was very friendly,…read moreprofessional and made sure all of my questions were answered.

The staff did not carry my "old" plan to my new car when purchased August of 2024. I specifically…read moreasked for this to happen because, of course, i wanted all my same coverages. I've been learned from past (bad) experiences to have these extras on my plan. After being reassured several times that it had carried over exactly, i found out a couple weeks ago, that they did not do that. Of course I didnt know it was the case until it was time for me to use one of the extras I paid for, road side assistance. When I called Statefarm for this, I was told I didnt have it on my policy.Ive been in this situation before, and was trying to avoid all this and the staff dropped the ball.

Theresa is a very trustworthy and hard working woman. I feel very comfortable with her handling my…read moreinsurance needs.

I recently became a member of SOCU when I got a car loan with them. I was having a few concerns and…read morewanted more in person information on various stuff with my current plan and their other products they offer for reference on personal decisions in the future. I visited the Ottawa Branch and chatted with their manager Anthony who was detailed about everything I was potentially interested in getting into and invested in as well. It felt more like a great conversation than being strong armed and roped into various accounts and services. I was satisfied with my visit here and the rest of the friendly staff at the Ottawa branch. Thanks for helping me out Anthony and the SOCU team!

I recently worked with Mary Beth LeSeure, Mortgage Loan Officer at the First National Bank of…read moreOttawa, IL. Mary Beth and her team worked seamlessly with my realtor to make my home-buying experience amazingly efficient such that we were able to close two weeks early! After I had given Mary Beth the documents she needed, she took care of everything, always keeping my real estate broker and me apprised as things moved along. She was there for me every step of the way.

Wanted to obtain a 1099nec blank form for our business. We have had our household account with them…read morefor 40+ years. Staff didn't know what 1099nec was, when explained, wouldn't transfer to someone more knowledgeable, and wouldn't provide because we don't have business account with them. Never did receive a simple yes or no, just a run around. Did get form from another bank which did not have our business account either.

So I'm new to the area and asked someone in the trust department over at FNBA if they would…read morerecommend a CPA to help someone help to care for to understand inheritance, cashing in stocks etc, well they recommended Alice. From the moment I reached out Alice and her group were awesome, very attentive and quite helpful!!!! Turned out we didn't have to file for anything he got last year! Alice wouldn't even charge him a thing... how incredible is that? Definitely someone I will continue to recommend to others. Thanks again Alice!

They are like a well-oiled machine. They know what they are doing and get it done with a smile…read more They compare other insurance companies based on your needs etc and came back with a price I couldn't refuse. Try it, it was a lot easier than I thought to get a quote not like years past. You won't be disappointed

Excellent agency. Made me feel comfortable, helped me understand what everything meantread more

STAY AWAY HE IS A CROOK! I called three months ago and asked for my payments to be taken off…read moreauto-pay, I was told by Chad himself that this would not be an issue. For the past two months now they have pulled payments out of my account WITHOUT my authorization!!! I have received 2 checks to cover the overdraft fees when I went in/called and complained about it. And was reassured by Zack last month that the auto-pay would not happen again. GUESS WHAT IT DID!!!!!! I went in and talked to Heather last Wednesday, who was the most helpful out of any of the agents and she processed the claim for me. Only to have to call me today and tell me they were not refunding the money they illegally pulled from my account. Chad then called me a liar on the phone claiming that I never asked for my account to be pulled off of auto-pay! He also claimed that I couldn't possibly remember a conversation that took place three months ago, but when you live paycheck to paycheck you remember things like that. Oh and it gets better, with it being his agency he can't (and by can't I mean won't) write a letter stating that I had talked to him about taking my account off of the auto-pay, but yet for the past two months state farm has reimbursed me for the $29 overdraft fees they caused how would those have gone through if they didn't screw up?????

They alwatys do a great job even when it's crunch time:). Answer all my questions and are flexible…read morewith scheduling!

My wife and I have been using Abacus for years and love the staff they are very helpful and are…read morealways willing to answer all our questions. This was our first year filing as a business and Nancy M. was very helpful and made the process we less scary then we thought it would be. She explained everything she was doing and made it very easy for us to understand as well. She and the team are amazing and I can not recommend them enough to everyone I talk to.