Hands down one of the worst customer service experiences I've ever had. The associate, Shawnda,…read morecould not have been more rude or unprofessional. We waited in line for a long time even though the store was empty. When it was finally our turn, she didn't even look at us or say hello. With her back turned, she said, "I'll be with you in a minute." Another employee noticed how slow and dismissive she was and kindly tried to help, but she immediately got defensive and wouldn't let him. She eventually rang up our items, then walked away while the payment was processing. When the screen froze, I asked if it had gone through. She snapped, "It's processing." I said it would have been nice to know that instead of standing there with no communication, and she snapped again, "I can't make it go faster." That's not what I was asking. I just wanted basic courtesy. Her tone and attitude were completely out of line. The other employee then checked and told us the payment hadn't even gone through. At that point I told them to forget it and walked out. I went straight to UPS, where I was helped immediately and treated with respect. The difference in professionalism was night and day. FedEx seriously needs to do better. The fact that I even have to leave a public review because FedEx makes people call to file a complaint is ridiculous. I'm not wasting my time explaining this on the phone. This review is my complaint, and I'll be taking all my business to UPS from now on.

Been ringing for 5 min They never pick up phone…read moreUps supplied better customer and phone service

Thank you for upgrading my gaming PC. I had an older machine that needed a bios update for a newer…read moreCPU. Computer and Cellular did the update, installed the CPU and ensured proper cooling. Thank you for the excellent price for the time spent.

These guys were great. Was looking to get a shattered iPad screen repaired before Thanksgiving…read moretravel (anyone with kids can understand why that was a priority) but time got away from me and I only had a day and change to get it done. I dropped off in the morning and asked about picking up at COB, they didn't make promises but probably saw the look of quiet desperation on my face. Anyway, they called at 5pm to let me know it was ready. Some fine repair work at a bit less than I was expecting to pay.

Computer services, Get rid of cable, phone services, all device help, Saved over a thousand dollars…read moreby Andy using his computer and technical skills to cut off cable and help me transition to a much less expensive system that is easier to use, very visually helpful in understanding the line up each night. Andy takes care of everything including recommending the most cost efficient hardware and software to achieve your needs. Andy is very professional, patient and can talk the language as he is speaking with your cable, phone, internet technical representative over the phone which can be a pain but Andy will get it done. He has a strong communications and IT background that clients benefit from. Andy will visit you and make an individual assessment of what you need and help you get it done quickly and at a good price. He can also help you get rid of old equipment and many other services. Just ask and he will gladly tell you the truth. .

From the owner: How's your Digital Health? Save A LOT of $$ per month !…read moreNow's the best time to drop landline/cable! Find out about the latest streaming/free HD TV options and solve your digital leaks Have Internet issues? Have problems connecting? Does your Wi-fi Network cut out when you go to a different floor in your house or outside in your backyard? Is your pc/mac running slow? Does it take forever to start up? After awhile, your computer can start to run slower due to a variety of reasons. Smart Home Setup Need help setting up Webcams/Nanny, SONOS, NEST or a computer or printer at home or business? Cloud Services Protect your important files on ALL your devices w/ our custom network backup storage solution. Is your mobile life out of sync? Get help for all your Apple/Android mobile devices, phones, tablets, etc. Sync your calendars, shopping and honey-do list today. Technology training, Cellular / Wireless Support, Web-based Security cameras, iPhone/Mobile device Integration & support, Audio/Video Installation & Consultation, Social media support, Email campaign development/support, smart home setup, Salesforce customization/implementation, SEO, 3D printing setup and consultation, Data Recovery on laptops and desktops, Parental Control / Monitoring Solutions, Apple/PC tune ups, Windows/Apple Hardware installations, Software installations, Virus & spyware removal, Anti-virus installation, Performance check-ups, Networking, Wireless, Routers Internet security

TJ is a true professional. He took the time to assess and analyze my issue. He worked on many…read morepotential fixes and explained what he was doing along the way. I heartily endorse going to ubreakifix if you have a tech issue. Ask for TJ!

The staff was communicative and efficient. They were able to fix minor water damage in my laptop…read morewithin 24 hours. Highly recommend.

I couldn't say enough good things about the shop. Came in yesterday after busting up my iPhone. The…read moreteam here was incredibly courteous, helpful, and communicative. I was really grateful for them clearly explaining a few different options and solutions that would help me fix or transfer data off my phone, and the relative price points of each. I feel like clear communication for this type of service is essential, and the shop really shined at it. Prices were fair and service was quick. They were able to replace my screen while I waited, allowing me to transfer data to my new phone and keep my old phone around as a spare device. While I was there, I saw the team very gracefully handle, a variety of customers, patiently and graceful, even when they were being difficult. 6 stars for this shop and team.

Beware of scam!! First red flag is a waver if they damage your screen, YOU have to pay for it…read more Guess what, they damaged my screen on the iPad and it cost $550 just for the screen. I also got my IPad back in worse condition than I dropped it off with glue everywhere on the device and the screen not even put back in to the iPad. (I dropped this off because it was not charging. Now I'm dealing with a screen problem. They also said the screen glitches now in the corner. THANKS! This is not a professional place. The excuse was that iPads cannot open from the back because it's an enclosed case... (what device is these days!!) They do not have the skills or the right tools or the professionalism, I don't know how they have more than 2 stars. You've been warned. Pictures with the glue and screen open after I picked it up is with this review.

0 stars. First of all, the email on Chris's business card (attached) is wrong--so if he makes a…read moremistake, you have no way to contact him. And he did make a huge mistake. He signed me up for a supposedly "free" mobile plan with my home internet, but it was activated under the wrong address--so I've been getting charged for a plan that was supposed to be free. I waited 40 minutes at the store, only to speak to a different staff member who couldn't fix the issue. He said Chris would call me to sort it out and issue a refund. But again--Chris's contact info is wrong, so I can't even follow up. Now I'm dreading having to return to the store after a 10-hour shift just to beg the staff to correct their mistake. I won't take down this review until someone from this location contacts me and resolves the issue. But considering the number of 1 star reviews, I doubt I ever hear back.

It was a very good night at the Xfinity store. Free water, free Xfinity wrapping paper (just what I…read moreneed to dress up a gift!), and a comfy couch to plant myself on while an associate helped me get a replacement router. Full disclosure: I've had not-so-stellar service here, about 18 months ago. But tonight the friendly team worked together and got me the equipment that I needed. And I was in the store for less time than I expected--thank you!