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    Updated over 3 months ago

    Services - Comp-Pros

    Data recovery

    Desktop computer support

    Device support or repair

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    Cloud services

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    Laptop support

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    Recommended Reviews - Comp-Pros

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
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    Reviews With Photos

    Tonya M.

    I am completely devastated by what happened to me by this company. This is lengthy, but worth the read if you are taking your device to them. I took my laptop computer here over two months ago. I brought it in for a very simple issue: one key that was not working on the keyboard. 2 months later, I went to pick up the computer and was told that while the technician was trying to remove the keyboard from the computer the motherboard was impacted and my computer no longer works. He showed me my computer and it was in pieces. But BEFORE he fully explained this to me, he charged me $260 and gave me a laptop that looked just like mine, and mumbled something about all the time it took him to fix my laptop. I didn't fully understand what he was saying because he was complaining somewhat incoherently and going off on tangents. It wasn't until after I paid and as I was about to leave that I looked down and saw a chip on the computer he had given me that wasn't previously there. I then asked him to clarify what had happened and after several attempts, he explained that as he was trying to replace the keyboard, he impacted the motherboard and my computer was no longer useable. He then took it upon himself to purchase a used computer that was similar to mine. He did this all without ever calling to inform me of what had happened to my computer (despite me reaching out several times for a status over the course of the month) or even calling to ask me what resolution I would be open to. I was FLOORED. When I asked him why he didn't tell me what had happened before trying to conceal it and pass off a computer that wasn't mine as my original laptop, his response was "I didn't want you to freak out." I was calm. I told him that what he did was unprofessional and that I would not have agreed to accept a used laptop. I explained that I have no idea where he got the computer from, that I have no intention of using someone else's computer, especially since I do not know if this used computer has any problems. He agreed and said that until the computer is used, there is no way of knowing if it has any issues, but that he knew of no other solution. He offered a 60 day warranty on the computer. I could not believe this was his idea of a fair resolution. I asked him to refund me the $260 I had paid and he said he would not, because what I paid for was a new keyboard, and that is what he was giving me. Again, FLOORED. I asked where he got this laptop from and he said from the internet. He said it took him hours to find a computer similar to mine and he admitted that the true condition of the laptop was not known and would not be known until it is actually used. The cherry on top: When I checked my computer, a significant amount of my data from the computer was missing. He had no explanation for why this was, but confirmed by comparing the data usage that in fact data was missing. I left my computer there and I was assured that the missing data would be recovered. When I returned some 3 or so days later, the data was not recovered and the tech didn't know why. I took the imposter computer home that first day because I wanted to ensure that my data was safe while the external hard drive the tech asked me to bring in was being loaded. I told the tech that I had no intention of keeping the computer. I reached out to the owner in hopes that I could resolve this. I explained to the owner what happened and asked for him to pay for a portion of a new laptop (same model). The technician told me he paid $550 for the imposter computer. I asked the owner to take back the imposter computer and give me $700 to resolve this (this is only $150 more than what they allegedly paid for the imposter computer). I would be assuming the rest of the costs, which would be about $400 out of pocket. The owner even agreed with me that what the tech did was wrong and that he, himself, would not want a used laptop. The owner said he would not be giving me any money and that instead, they were willing to FIX my computer. FYI: My computer is in pieces. I have the bottom portion of my computer, which I have attached a photo of, but the tech refused to give me the screen to my laptop because he wanted to sell it. Unbelievable. I told the owner that I (rightfully) did not want his company performing any work on my devices and that his suggestion was confusing given the fact that his technician had told me that there was no way to fix my computer, which is why he purchased this imposter computer without my consent in the first place. Why should I trust these people to work on my laptop after all of the shoddy work and dishonesty? 1. You demolished my computer 2. You lied about demolishing it 3. You tried to pass off someone else's computer as mine 4. You told me that my computer could not be fixed and now you are saying you will fix it....Shall I go on? I am so upset I don't even know where to begin.

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    11 years ago

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    Kimberly W.

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    12 years ago

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    Photo of Jess H.
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    11 years ago

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    8 years ago

    I used Comp -pros to back up all my photos to my laptop. They did a great job. They are professional and reasonable. I'm glad I found them.

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    Kimberly W.

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    12 years ago

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    12 years ago

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    Kimberly W.

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    14 years ago

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    11 years ago

    Great service! Walked in and was taken care of right away, fair quote and quick return time. Would recommend to anyone!

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    Kimberly W.

    Thank you Dillon! Hope to see you again soon.

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    11 years ago

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    Kimberly W.

    Thanks for the nice review David! Glad we can help.

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    12 years ago

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    Kimberly W.

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    11 years ago

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    Kimberly W.

    Thanks for the nice review Alan. Glad we could help.

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    9 years ago

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    12 years ago

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    13 years ago

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    Kimberly W.

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    12 years ago

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    10 years ago

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    Kimberly W.

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    15 years ago

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    13 years ago

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    11 years ago

    My computer is finally clear of any viruses and is back to normal! Friendly and professional staff too

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    11 years ago

    Business owner information

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    Kimberly W.

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    7 years ago

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    Kimberly W.

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    12 years ago

    Thanks for fixing my Sony Vaio laptop! I had my fan replaced here. Very good service.

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    Kimberly W.

    Thank you for the review, Xia. Come back and see us again soon!

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    7 years ago

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    Kimberly W.

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    8 years ago

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    Kimberly W.

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    11 years ago

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    Kimberly W.

    Thanks Vasean. Glad you enjoyed our computer repair services.

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    9 years ago

    Really quick turn around and very friendly service!

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    13 years ago

    They were great, fast, friendly, kept me up to date daily AND saved all of my files. I would definitely use them again.

    Business owner information

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    Kimberly W.

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    10 years ago

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    Kimberly W.

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    11 years ago

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    12 years ago

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    Kimberly W.

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    11 years ago

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    Kimberly W.

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    11 years ago

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    Kimberly W.

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    8 years ago

    Business owner information

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    Kimberly W.

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    9 years ago

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    11 years ago

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    Kimberly W.

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    Photo of Edwin S.
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    11 years ago

    Brought in my computer, got it fixed for the cheapest price. Better service than any other place I have been too.

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    Kimberly W.

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    13 years ago

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    13 years ago

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    13 years ago

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    Kimberly W.

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    12 years ago

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    Kimberly W.

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    Page 6 of 10

    Ask the Community - Comp-Pros

    Review Highlights - Comp-Pros

    Kimberly, Allen and Andrey were super flexible when it came to getting the issue diagnosed and ultimately resolved.

    Mentioned in 47 reviews

    Read more highlights

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