I'm pleased to note that the people at completed ponds have rectified the problem with no extra charge. Jose (the technician) came back out and replaced the auto fill valve, re-foamed the surrounding rocks and was very pleasant. I would recommend this company for pond and water features repair and maintenance. read more

Let me tell you - WE COULDNT be HAPPIER with our final product - Mark & his team were just fabulous!!!!. We were referred to complete ponds by another contractor and we stopped in to see Mark and he was just the nicest guy -- and I could tell he knew his fish & pond stuff !! I explained that I had a very novice pond and I wanted something that didn't take as much effort to clean and maintain... he instantly offered some options. We then set up an appointment for Mark to come to our house to see what options we had with the space -- he was honest and straightforward!! The process was easy -- Mark is not only professional and genuinely nice to work with but he also has attention to detail. He was super helpful with recommendations and helped us create a vision that worked for us and the area we wanted the pond & waterfall. We signed a contract and about 2 months later (right on schedule) we got an email that the crew would be out that following Week. My husband and I were there and met the crew -- talk about a fun, knowledgeable crew - they were GREAT! Their attention to detail, respect for our home and overall knowledge was spot on! They started on time daily, cleaned up every day and clearly knew their craft! They answered all our questions and walked us through what we need to do to maintain. Ultimately, we went from a small pond to an aquatic oasis water feature that is not only gorgeous but the fish won the lottery and the sounds are just serene. The end result exceeded our expectations and the quality of work is outstanding! I would highly recommend Complete Ponds to anyone considering a pond, or water feature - you won't be disappointed. An exceptional experience from beginning to end! read more

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I'll miss you guys!! And you're welcoming spirit everytime I walked into your store,. Good luck on your next journey. Will you have an online store for my pond products? read more

Very friendly and professional Al service! Scheduling is a breeze and they are so very knowledgeable. They are busy so book early.

After 20+ years, the algae in my koi pond was very bad this year due to the heat. Complete Ponds recommended and installed a UV light in my pump line which has made an amazing difference in water quality. I have relied on Complete Ponds for free advice, pond cleaning and other services for over 10 years. Highly recommend. read more

1000% a rad customer service experience w/Cory. We needed to replace a busted section of pump hose situated in a tough location. We reached out to Cory, who set an appointment. She then offered to fabricate a replacement section of hose if we came into the store as the appointment would be over a week & a half out due to their high workload (it was immediately after a week of storms had played havoc w/the area). Went there w/our parts & she came through helping us piece it into a working replacement for a few bucks. Her willingness to help us get our pond back in order quickly cost her business the cash she would have earned in a service fee had her employee had to come out to our home. She & her store definitely earned our business for any future pond needs./issues. read more

Ponds are a giant pain in the (you know what). Pond maintenance is ongoing and to be honest a lot of pond maintenance companies are shady and always out for the $$ with little follow through. That has been my experience at least...Complete Ponds therefore is a unique opportunity to visit and gain resources and knowledge- open to the public and not just trade- with a brick and mortar pond store in our region. It is right near the freeway in a business park and I stopped by to ask a few questions and look for some plants to add. They sell filters and pump systems that are normally hard to purchase- good brands that the pros use for a lower price than they will sell to you- and they sell fish- lots of fish. Both koi and goldfish and prices ranged from $25 per fish and up. And mind the sign-don't feed or touch the fish! Alas, I was there for the wrong time of year to buy plants (think Spring) but was helped with a few questions I had about filters and biological bacteria add-ins. The employees there were very busy on another project and it was obviously not a good time but they took the time to answer my questions to the best of their ability and gave me a pond maintenance calendar. It looks like the main focus is building ponds and while I can't speak to that part of the business, I appreciated the ability to go into a store and seek guidance on the enter ending conundrum of Pond Life! read more

Last year we bought a house in Roseville with a Koi pond. Didn't really want a pond but it was a nice house. After a week we fell in love with the fish. Then sadly the pond collapsed. Mark and his crew rushed us their holding tank so we could save the fish. They then repaired and expanded the pond. We loved it so much we had the, build us a second pond and a stream. Given all the contractors we've dealt with the last year Mark was by far the best. His crew led by Romero show up every day with a great attitude and work their collective asses off. We had a vision for what we wanted, and we couldn't be happier. read more

This place is the BEST!! They are so friendly and knowledgeable + have everything you need, what more can you ask for? They've been super helpful with my pond build by providing recommendations, supplies, best practices and even troubleshooting when things didn't work as I planned. Highly recommend working with them for all your pond needs. You won't be disappointed! read more

This family locally owned business provided excellent customer service. We had a very old pond pump that needed to be replaced and it had a special connector for our wine bottle fountain. Mark took the time to listen to our unique situation and we are very happy with our purchase. read more

I highly recommend Complete Ponds for all of your water feature needs and wants. Knowledgeable, professional, easy to work with. Love my waterfalls and creeks! read more

Another one of Sacramento's popular Pond stores located in the strip mall on the corner of Riverside and Cirby. The store has large pond displays with beautiful waterfalls and streams. Complete Ponds offers classes on pond building as well as complete pond construction. DIY people will be pleased with all the help and guidance you can obtain here. Complete Ponds offers the best display of ponds, streams and waterfalls in Sacramento so if your thinking about building a pond and you want to look at some, definitely come here. Unfortunately we came to look at Koi for sale. Complete has a online coupon for Koi buy two get one free. They have 5 indoor pvc pools holding Koi along with a few Koi and goldfish scattered though out the pond displays as well. The prices for the tiny Koi offered were outrageous. $29 each or two Koi for $56 sounds like a fair deal except the fish in question were only 3-4 inches big! Even if you used their buy two get one free coupon their baby Koi were still about $18.65 each! In sum come here if you need help building or planning a pond, but don't buy your fish here :) read more

Complete Ponds did an amazing job with my pond install! I wanted a very natural looking pond and Paul and the crew created thier work of art from concept to completion they did excellent work, on time and even cleanup after job was done was great! read more

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I've been pondering on what to say and I don't want to be "Koi" in my review. I went in there not really knowing much with my shallow knowledge of pump systems and the guy that we consulted about the replacement parts had depth and was right on the mark. And his name happens to be Mark. Coincidence? I think not. His recommendations flowed freely and he was all pumped up to help us out. On the surface, I though I knew what I needed for the skimmer, but I was a basket case and straining for a solution. I described the problem we were having with the Koi pond and he floated some ideas on the fix which was a floating sleeve along with a strainer basket. As far as I'm concerned, we couldn't have gotten a better consultant, straight up folks and nothing fishy about this operation. read more

Our second trip back to this store. Super staff as well as beautiful fish. New to ponds and they are more than happy to answer the most mundane greenhorn questions. read more

OK can I give this company 1 million stars? I am just going to bullet point because its too much to write. House sitting for friend on dream vacation in Greece (did not want to worry him bu any means!) HUGE Coy/KOI pond (over 25 adult fish) Home owner showed me how to clean the filter. 3 days in-I cleaned the filter..then to my dismay the waterfall did not turn back on. Had to go to work-worried sick all day. NO clue what to do. Called and Brian (omg if I have your name wrong I'm sorry) I was too stressed to pay attention. He not only asked all the right questions and knew EXACTLY what I was talking about but walked me through what he thought the problem may be and offered MAJOR guidance/education and resolution as to what the problem could have been. I race back out to home after work. So I did exactly what he said (fill the basket filter up to full and re - try) and he had told me it may take a few times. Still not working-I call him-he offers more advise-stays on line with me- walks me through. BINGO and BAMMO he and he alone fixed my problem. I think that this kind of customer service is RARE AND ABOVE AND BEYOND what is offered by bigger companies. Thank you WITH ALL MY HEART COMPLETE PONDS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! forever grateful Janet Smyer read more

Complete Ponds - happy !!! thank you complete ponds!!! - Landscaping Near Me

We had Anthony from Complete Ponds come service our pond today. We purchased our House recently, and needed the pond cleaned as well as fix a few issues we'd encountered. We also needed some assistance on how to work various pieces of equipment, in particular the filter. He was extremely professional, patient, and courteous. He did a great job in a very reasonable time period. We were VERY happy with his service and the final results. Lastly, he worked very diligently to get the job done in a manner that would not cost us too much. I will definitely hire Complete Ponds again, and hope to get Anthony as our technician if possible. GREAT service Anthony came back for a cleaning and figger out what was wrong with our filter. He is great, works hard and knows what he is doing. With our appt this year? We asked for him specifically. I highly recommend him read more

Wanted to give a BiG thank you to Brandon for all his help building out our new pond!! Appreciate all the support that you will only get when you buy and support your small local businesses. Great to have Brandon's dad and owner, Marc helping along the way read more

This place has some of the most amazing people I have ever met! Every time I go there they are more than willing and happy to help me with my million questions and I never feel rushed. They just finished building our pond and we have had problems getting the ammonia levels under control. Mark has done everything he can to help us and calm my stress to make sure our fish are ok. These fish mean a lot to us they were my mother in laws fish that we inherited since she passed seven months ago. Mark has been treating us like family and knows how much these fish mean to us. I can't say enough and thank everyone there enough for everything they have done. read more

Complete Ponds - Landscaping Near Me

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Wonderful to work with. Professional all around. Work site was always spotless. Finished water feature is a pleasure to look at and soothing to listen to. Highest recommendation. read more

Complete Ponds - Three level waterfall with pond. - Landscaping Near Me

Very knowledgeable and a nice selection of pond plants. Easy to find and plenty of parking

Today Anthony came out to clean our *very dirty* pond and waterfall. I thought it would take him all day to get it cleaned and running again, but he had it cleaned (and a few minor adjustments made) within two hours! He did a great job and explained a lot to me too about how best to maintain it going forward. I highly recommend Anthony and Complete Ponds! read more

Complete Ponds just made our dream backyard come true!! In two days, Johnny led his very capable crew in creating a stunning seven tier pondless waterfall which is the star of our Sierra-Nevada themed backyard. Johnny designed this gorgeous feature, and along with Anthony and Daniel, carefully placed every rock to create an incredibly natural, amazing sounding water feature that brings us humans (and a myriad of wildlife) much joy. Mark, the owner, was fabulous to work with and came by several times to see how the project was going. Our only regret is not having more property so that we could put in more Complete Pond water features. This locally owned company is detail oriented and customized our feature to allow maximum viewing of our waterfall through every widow of our house. Looking for a company to put in a water feature? Go straight to Complete Ponds. Satisfaction is guaranteed. read more

They lost our business 100%. We've bought koi, fish food, aquatic plants and other items from Complete Ponds. My husband and I spent almost $1000 on a Pondmax UV filter last month, which their installer brought to our house and installed it. A month later, the piping on the unit broke and water was going everywhere. We had to shut the unit off until we could call the next morning. We were trying to fix it, but noticed the technician glued some PVC parts when he put the filtering system together. Every time we would try to attach the fitting, it would snap off. When we got a hold of someone, they said they were too busy to fix it, so I sent pictures of the issue. We told them we didn't want our koi to die. Cori looked at the pictures and said we could come in because she had the parts to fix the issue. When we got there, she figured out what parts were needed. Cori made us pay over $40 to resolve the issue of glued parts that were connected to the filter's failed part. When she told us that we had to pay for the pvc piping and other parts, we felt the failure should have been under warranty. There is no way the filter's preattached piping should have snapped apart within the month. The issue could not be resolved without replacing the glued piping. So we humbly paid for the pvc piping and other parts. Apparently they failed to recognize that my husband had to perform the labor on what should have been warrantied work. Needless to say, we won't be back for any reason. We will go elsewhere or online for our pond needs. read more

Complete Ponds - Broken filter parts - Landscaping Near Me

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Complete Ponds built our water garden about 8 years ago and they did a fabulous job. They have come out to service it several times and are prompt and do a great job. We buy supplies from their store because of their reasonable prices and great customer service. Once when we were in New Zealand on vacation our pet sitter sent us a panicked e-mail that our water garden was having a problem, so I asked her to call Mark at Complete Ponds and he went right over to the house to check on what was wrong. Luckily it was only the skimmer needed to be cleaned. What other business would provide that level of service? We would never consider doing business anywhere else and cannot recommend them enough! read more

We had them clean our pond this weekend and they did an amazing job our pond has never looked better. They came as scheduled and we had an appointment to keep and returned to a new looking pond. Thank you Anthony you are amazing read more

Complete Ponds - Landscaping Near Me

Pretty cool. You can rent or buy equipment here. They can also clean/service your pond. They also sell koi and water plants. Inside the store they had three displays showing the process of putting in a pond. That was neat, too. As well as a few pond displays.. Staff is nice and helpful. I only wish they had more water plants, more variety. read more

We had been putting off cleaning our koi pond because after Googling the "how to" we realized how much work it would be for the inexperienced and ill-equipped (meaning us). Made the call and are happy we did. If you see the before/after I posted, it's no use having a koi pond if you can't see the koi! No we can enjoy the pond (and I'm sure the koi are happier too!) read more

Complete Ponds - What's the good in having a koi pond when you can't see the koi? Complete Ponds will help you see clearly now... - Landscaping Near Me

We had a great experience with Mark and his crew from Complete Ponds! We had a pondless waterfall previously installed by another pond guy who I will not name. We had several issues with the installation and I did not want him coming back. The original installer cut the pond liner too low so whenever it rained dirt just poured into it and I could never get it clean. I called Mark and sent him pics of the issue and he knew exactly what needed to be done. They had to completely disassemble the bottom half of the waterfall and replace the liner and then reassemble everything! It was a lot of work, but they got it done in one day and it looks better than it did before! The whole crew was a great group and did awesome work. I wish I had called them in the first place. It was good to work with someone who cares about his company and has the integrity to follow up and do it right. Thanks Mark! read more

Been going to both the Folsom and Roseville store for a few years and always had great service. Also used them to troubleshoot a pump issue which Anthony solved in a timing and professional manner. Great folks and great business that deserves support- Tyler read more

Not happy with how the fish are always at the top of the water with mouths opened for either food or air. I have done some research and realize they are not feeding their fish enough. I talk with a person who works there and understood that it would be hard to keep the water clear. Also They do have nice plants for ponds. Thank you for your comment! I am happy you care for your Koi fish. I do know that you are suppose to feed your fish 2 to 3 times a day. It is not natural for them to come to the top all mouths opening. Fish do that when they are hungry. I have been to 2 other Koi pond stores, one is Sacramento Koi Pond. None of their fish come to the top. I have ask questions about it, and each professional says the have to be very hungry to come up to the top. I never mentioned anything about your company or fish. Fish usually do not come up to people. Please don't say that it is because the fish are use to people wiggling their fingers in the water. On the back of Koi food bags, it mentions how much to feed them. All we ask is that you research and feed fish accordingly. Thank you again read more

New to SCLH and in need of our waterfall pond repair and service. John of complete ponds came out this week and fixed our problem and did a thorough cleaning. Great value, workmanship and terrific communication makes them a winner! read more

Last year Complete Ponds came out and refurbished my elderly parents' waterfall/pond. They did an excellent job! Then they maintained it for them throughout the year as my parents were no longer able to manage it on their own. Owner Mark and his staff were always helpful in person and on the phone. I knew my parents were in good hands. My parents are moving now, but I'm grateful to Complete Ponds for enabling them to enjoy their waterfall/pond for the last year in their home. read more

I have been using Complete Ponds for over six years for all my pond needs. Water testing, water plants, parts, koi and most importantly expert advice. While my pond was a do it yourself project, Marc and the others at Complete Ponds have provided a lot of expert advice along with all the materials needed. read more

Can't rave enough about the ladies in here that helped me out this morning trying to resolve a weird pump situation on my pond. I needed to get this handled before leaving town as I knew the pond was getting worse and worse! My fish were ok but the water was getting murkier and algae was definitely at an all time high. I brought in my old pump and strange hose situation and they worked with me to get the right extensions to make one of the pumps work! Crossed my fingers as I left there and when I got it home it all worked out great!!! Pump is now flowing water to and from the pond to my clean out and in due time I will have clear water again!!! Thank you ladies, you were life savers today!! read more

Mark and the crew at Complete Ponds are top notch. I have gone there several times over the years for my pond needs. The last time was a few weeks ago when I decided to redo my pond and go "pondless". Mark was happy to help out and quickly had a setup ready for me to take home and install. I had a few issues (mine, not theirs) and he helped me make it right. Complete Ponds is filled with knowledgeable staff that are glad to help out and ready to assist with whatever project you have in mind. It does not matter if you are having them do the installation or you are doing it yourself, they have always been happy to help and answer an questions. read more

My husband was the one who took care of our koi pond. I knew only the most basic tasks like changing and cleaning the filters. He had a 6 month battle with cancer and passed away in March. The pond was a disaster by then. It was mucky and overgrown with cat tails and water plants. I tried for three months to get it under control but couldn't. I called Complete Ponds and Brandon and Mike came and did a fabulous job! My pond is clean, my koi have room to swim, and they did a great job of showing me how to take care of the pond for the future. They were awesome! read more

I love this place they have everything you need for your pond needs. Great selection on plants as well. I got some plants this year that came from their personal water feature and they are thriving! Got a few koi from them a few years ago and still alive and kicking. Keep up the great work! Life Lon customer. read more

I called this company for a cleaning service based on Yelp reviews. It was easy enough to set up and get information over the phone. However, the service tech was late (although he did call), he didn't return the lawn furniture he moved to their original positions, and he left muck on my lawn, sidewalk and street. A fish died and the pump stopped working. I was pretty annoyed and called the manager. The next morning there was a giant air bubble in my pond and it was clearly losing water. Now I was upset and I called the manager again. Mark was super patient and understanding. He told me he addressed the muck issue with the technician and I felt confident that he had "my side" so to speak, which I appreciated. He sent a team of two guys, who normally construct ponds, as opposed to clean them, to see what was happening. These two gentlemen were friendly, hard-working and respectful. They fixed the air bubble, they pumped out the water that had leaked and repositioned the pump. They even took my old, broken pump out, dried it off and wrapped up the pieces in a little pile for me. As they drove away, I heard them stop at my side yard and clean up that muck mess, without me even asking. Overall, while I was just a little less than impressed with the initial service tech, the company and the owner made great strides to ensure I was happy and more importantly that the pond was taken care of. I will be using this company again next year for the annual cleaning and feel like I'll cruise by and check out the merchandise in store next time in the area (as opposed to buying online). read more

After thorough discussions with owner Mark, we hired Complete Ponds to do a much needed major renovation of our large Koi pond, (approx. 30,000 gals). The old pond had been poorly designed and built by previous owners. The project took 2 & 1/2 weeks. The crew, Paul, Ethan, John and Daniel honestly worked their butts off each day. This was one messy clean up with about 10 years of muck to remove. The redesign added a new liner, skimmer, bottom drain, bog filter and new waterfall design. It came out great. And they warranty their work and equipment. This is a quality company with quality employees. read more