Fixing our pond today, which is why I am writing this review now. We had complete ponds build our pond many many years ago. Within the past few years we have realized how bad of a job they actually did. Main issue was how the pump was installed and the location of it. First off it was installed directly onto the dirt, which was a problem obviously because any type of debris or water could easily get into the pumps motor. Second I'm replacing the pump today(cracked housing, it's old) and because the way it was installed all the water was just sitting under the pump and it kept shorting out the gfci plug it was plugged into. After taking the pump apart I've noticed they used the wrong o-rings on some crucial pvc parts. Furthermore, the pipes running to the pump are all tilted and shifted now because again all of the water is moving all that dirt where the pump sits. So today I have to do some replumping and actually think before I install the pump to where it will not catch all of the rain run off. So in the end when they first installed the pond it looked awesome on the surface but after living with it for awhile now I have realized they took many shortcuts in the process and now I am paying for them today. Again this was many years ago they installed our pond. I don't know how they are now, but from experience I wouldn't have them come to my house again. read more

Complete Ponds is the BEST!! We interviewed a few different companies to install our turtle pond, but Mark was hands down the most impressive, knowledgable and reasonably priced. We are very pleased with our results. The installation was smooth and professional, all of our questions/concerns were handled well, and they delivered exactly what we asked for. Now we have two very happy turtles living in our gorgeous pond/waterfall. We get sooooo many compliments! And if we ever have a maintenance question, we just call and get helpful, quality advice over the phone. I highly recommend this family-owned business!! read more

Our waterfall project started with the owner Mark meeting with us to discuss what we would like to do. He took measurements offered some valuable suggestions and said he would send a detailed project description. He was great to work with and patiently answered all of our questions. We appreciated his attention to detail, the importance he placed on the design and our satisfaction with the outcome. His team was dedicated and very hard working. The job was not easy as it was situated on a hill, not to mention the weather being close to 100º for most of it. They always arrived on time and did a great job of cleaning up at the end of every day. In the evening the lights in the waterfall come on automatically making it magical and lovely. We absolutely love our beautiful and relaxing waterfall. I highly recommend Complete Ponds. read more

We have had the same experience as Curtis. We thought everything was just grand at first - until things starting going south. Brought a water sample into Brandon, and he told us to add eleven cups of vinegar to the pond. This seemed excessive, but he's the professional, right? Wrong - MASSIVE FISH KILL. I was devastated. I then just did all my testing on my own, things went smoothly for a short while, then we started having equipment malfunctions. After too many strange issues (and the pond was quite young still), we decided to consult with a different pond company, and OMG. Our pond was not plumbed properly, we were missing valves, pressures and settings were all wrong, and the "coup de grace"? We had a pump actually explode, which drained the pond (because of improper plumbing and missing valves) and we lost our prized koi. We definitely learned the hard way. We switched over to a professional pond company that we feel we can really trust. read more

I've had Complete Ponds do the spring cleaning of my pond for a few years now. Another pond store I used previously charged a flat rate that seemed way too high. Complete Ponds, on the other hand, charges by the hour. Their pond cleaning meets my needs and the total charge each year has been significantly less than the flat-rate store. Also, I've been very happy with the professional and friendly staff. A quick shoutout to Brandon who did the cleaning this year. Brandon was courteous, very hard working, and did a great job. Thanks Brandon! read more

Thanks again Mark not only did you finish the project in a timely manner but you went far above my expectations. Waterfall looks great and the crew couldn't have been nicer. Clean up was outstanding backyard looks better than before. read more

Your go to store for everything ponds. Be it DIY or full service, the folks here are friendly, knowledgeable and always a great place for pond supplies and service. read more

We've used complete ponds since aquiring a pond with a house about 5 years ago. The owner, his wife and the handful of employees are incredibly generous with they're time and knowledge! They came out to work on our DIY pond so many times I've lost count. We recently needed a pond built for our new house, and didn't give a definite date until well into their busy season; they still made it happen! Not only is the pond beautiful, I believe it's larger than what is on the contract. The koi we purchased 5 yrs ago are huge and gorgeous! The only negative would be that we don't have the space to buy more. read more

I LOVE Complete Ponds. I have had my stream for three years and it is amazing. Everyone who sees it, loves it, too. The workmanship is excellent, the employees are awesome, and they really care about and take care of their customers. A special shout out to Brandon who did a wonderful job on our yearly cleaning. He was knowledgeable, friendly and enthusiastic. read more

THE nicest people to work with! Knowledgeable, helpful, outstanding work! You can't go wrong with Complete Ponds.

I have been a Complete Ponds customer for many years. Several years ago, they helped me update my pond, putting in a new filter, pump, and waterfall. Since then, they have provided great advice and service. I get all of my supplies from them and wouldn't think of going anywhere else. Mark has been super helpful and friendly. I recommend them highly! read more

my best friend was trying to fix her circulating water birdbath and dhe needed some help with parts. we went to the local garden center and looked at everything in the pond section. when someone asked if we needed help we explained and the person had no clue even after we showed her( we had brought the pump etc) so off we went to a big box store where we ran into the same problem. the employees didn't want to help and could care less. Finally we found Complete Ponds` went in and was helped by Brandon. Surprise ! he really wanted to help my friend ! such a relief ! he helped my friend rig up some tubing which would fix her issue on her birdbath. Thank you so much Brandon for taking interest in fixing the problem. I will always recommend this business to everyone I know if they need your services. read more

We had our koi pond and waterfall put in two years ago by another company. In the two years we had two complete failures. Our water district determined that the pond was losing 7 gallons an hour. Called complete ponds. Mark came out and checked it out for us. The pond had to be completely redone. Retro fitting is not easy. It is beautifully now. We are super happy with the work done. Previous skimmer was wrong, the pond had no filter and mark took care of it all. Their workers were nice and friendly and did great work. We lost most of our koi, so now we are rebuilding. read more

We hired Complete Ponds to construct a water pond in our back yard that included a waterfall into the pond and a 20 foot stream flowing out of the pond. It included a stone bridge over the stream and lights throughout. We are extremely pleased with the results. It has totally changed the experience of being in our back yard. It is beautiful and the sound is wonderful! The waterfall breaks over several rocks as it cascades down so that it is very pleasing to watch. The stream has nice curves and another small waterfall. It was a big job and the workers were very creative, hard working, and obviously took pride in their work and the end result! They worked very well as a team. They listened well to our wishes and consulted with us throughout the job. They took care to carefully fit the stones together and to make sure they are stable so we can safely step on them. Mark, the owner of Complete Ponds, is very pleasant to work with and takes the time to thoroughly answer all questions. The workers cleaned up at the end of each day, and all work was completed on schedule. We have no complaints. They earned 5 stars! read more

Mark and his guys created a pondless waterfall for us that is simply gorgeous! From the beginning, Mark had a vision but worked with my requests. Our situation was a bit complex, because we were replacing an unused custom spa and wanted to retain as much of the beautiful original stonework as possible. Mark was upfront about what was possible, which I appreciated - no promises he couldn't keep. To make a long story short, his guys were able to salvage huge pieces and kept much of the surround. About all they couldn't salvage were small pieces where the original waterfall ran. The result is very striking and dramatic. Mark's crew - foreman Paul, Anthony, Israel, and Brandon - were friendly, polite, and professional at all times. They consulted with me where appropriate but really used their aesthetic sense to complete a work of art. I am so impressed with how they were able to accomplish both Mark's vision and my desire to incorporate the existing elements. They were on time and accomplished more each day than I thought possible, finishing the work before I expected. They are incredibly hard-working and real artists. Thank you, Mark, Paul, Anthony, Israel, and Brandon for a gorgeous waterfall that I am very proud to show off. read more

I have never had friendler and more helpfull service on anything anywhere. When sealing my pond I had big problems, cement block pond. Well I got years worth of free advice and they even went so far as to work with me in contacting the manufacturer/owner of the material I was using, they never left my side. Now it is spring and algea-water clarity is a problem. Well after a lengthy discussion and some more free advice, even without having purchased my filter set up from them. I was directed to try and change my water return system to see if that helped make my filter more efficient. Well it worked beautifully. So instead of spending 500 dlrs on a new filter I was given free advice that gave me the results I was looking for! How pleasant and helpful are they? Well I live inthe bay area, I drive an hour and a half each way do business with them, passing many other places up along the way. read more

I decided to build a pondless waterfall, so off to Lowes I went. Only problem is Lowes has an extremely limited supply of the needed items . Went online and found Complete Ponds . And I glad I did . They not only had all the pieces I needed in stock at a great price, but they also took a lot of time to explain to me how to put it together . Its the little things they know that you don't that makes a difference . I made a two hour drive from Livermore to go there and I'm glad I did. Their customer service is fantastic . Thanks Diane and Mark for all your help . read more

Brandon did an exceptional job cleaning our koi pond. He was very thorough and informative. I hope he stays with the company so we can depend on him doing this next year! read more

I had my small pond with 3 fish cleaned. Everything was fine for about an hour then the pump started to stop for a few minutes then started back up. After about 40 minutes it would stop again and start back up. I called Complete Ponds they said "come in and buy an aeration system so the fish won't die." So I did. (They forgot to mention or apply that they had a sale of 15% off on their aeration systems.) I went home and set it up. I now noticed my large fish was dying. I called them up and spoke to the second female on duty who said she was part owner and said you need a new pump because it sounds like that one is going out and it will be about $350 let me know when we can schedule you. By that time I was very upset! My 13" Koi fish is now dead. My not yet 3 year old pump was fine until I had the pond cleaned. They just sold me an aeration system and now they want to sell me a pump! No apology for anything. They said these things happen and these pumps are made in China plus they seemed put out at me because they said I was having an attitude! By that point in time...I guess I was. I am over 70 years old, my husband who normally handles this passed away a few years ago and in one day I realized customer service in America is long gone!!! read more

My backyard pond was a mess after not being cleaned for 2 years. I contacted Complete Ponds because I pass their Folsom store at least once per week . I visited the store to explore their services and scheduled a visit for late May. Brandon arrived promptly at 8:00 AM as scheduled and after some questions about the pond, began the difficult task of draining and cleaning it. He performed a difficult task and had it looking like new in 2 hours of very hard work. He answered all my questions and provided suggestions for maintaining the pond. I received a follow-up call from Mark the next day to ask if I was satisfied their service. Needless to say, I was delighted with the service and Brandon is a very knowledgeable, energetic, friendly and hard-working employee. I look forward to using them each year to maintain my pond. read more

Wow! What a great job!! Thank you Brandon. We appreciate the friendly customer service and the detailed "what you were gonna do's". You made it very comfortable for us. Our Koi's are our family. Thank you again, see you next year. read more

I made the mistake of going through the Penny Saver to finds some one to put in my pond, what a mistake that was, I was having problems with it and kept getting the run around from the guy that put it, so I went on line and found Complete Ponds, so I went out there to talk to them, Mark came out and took a look, he told me that I didn't have a filter and my pump was not big enough, my UV light was to small, to fix it right he said that I would have to redo the pond, I couldn't afford that so he told me what to do to make it work. That was 3 years ago, we added more KOI to the pond and we were having a problem keeping it clear, so we went back and talked to Diana and Cory and they told us that we had to many fish for the size of the filter so we put in another pump and filter and it cleared up. They are so nice and friendly there, they know what they are talking about. If you are thinking about a pond this is the place to come and have it done, They have everything you want if you want to do it yourself and this is the place to come for your pond supplies and plants. If you are having problems with your pond you can even call them and they will walk you through it, customer service is FANTASTIC, I would highly recommend them They have a great web site, a newsletter and coupons read more