Lucas was extremely friendly and gave me a good price for my parts. hung out and chatted for a while after the business was concluded.

Good customer service. Clear on pricing and honest with feedback. Only potential downside is that data transfer isn't covered in diagnostics fee, unlike some other places, but I felt it was worth a try for PC needs mainly because of the honest feedback. read more

Always able to Repair whatever I am able to screw up, and I am really good at fouling up my system.

I was amazed to read the response by Cary C. regarding issues with my laptop. He is correct in stating that I did not act on the diagnosis of the motherboard. The motherboard had nothing to do with the problem, as a subsequent fix by a local reapir shop verified. I just didn't trust "Computers and More" given their trouble shooting track record. As it turns out, I was correct. Cary also correctly notes that I stopped payment on a payment to them. This is true. I stopped a $300+ payment for a new screen I did not need and only after I discussed the issue with Cary and he offered no recourse. Finally, Cary states " We tried but the customer did not want to talk about a resolution to the laptop issue. The customer also had a bad aggressive attitude that we did not appreciate" This is a total falsehood. No resolution was offered by this company. There was no discussion at all regarding alternatives, simply a message to pick up my computer. As to my displaying a "bad aggresive attitude" I am sorry that my pushback in the face of this company's incompetence and poor service was reported this way. This was no doubt due to my action to stop payment for an expensive part replacement that was no necessary. This response from "Computers and More" is keeping with my entire experience with them, disingenuous and unprofessional. read more

I visit about once a month for parts I need and they're always very reasonable. I've also sold and donated some stuff to them which was also a very pleasent experience. I'd always go here before any of the big box stores. read more

The person who waited on me was courteous and helpful. It was finished within 25 hours. Price was quoted and was the same when I picked up.

These guys rock! I was having some start up issues with my high-performance video editing / gaming PC. I built this computer myself using -roughly- $2500 of computer parts. When my issue occurred it was extremely important that I take my computer to a repair shop familiar with working / building high end computers. Computers & More was the hidden gemstone I was looking for! Not only do they have a great team of seasoned computers pros but they troubleshot, diagnosed and fixed my computer in less then 24hrs at a price bellow mainstream competition (hint: Geek Squad) read more

Computers and More - Computer - IT Services & Computer Repair Near Me - Santa Rosa, California

Not a great experience, better options out there. Charged a diagnostic fee when repair was obviously not available (per them).

I spent $140 to get my daughter computer repaired, got it home ti didn't work. They informed me that since it worked when it left the shop the repair would cost more... nice guy working the desk .... manager is an ass. Total ripoff.... don't go there read more

After 15 years of avoiding it, my husband and I needed to face the fact that we had to upgrade our computer. We called Computers and More and they were extremely helpful. Jerry, their technician, came out to the house to determine what we needed. He was so helpful and patient with our lack of knowledge and we worked together to decide what needed to be replaced. The next day he returned with the new equipment. After installing everything, he sat down with me and took me through all the changes. He could not have been more patient. After we went through everything, we switched and he had me go through everything on my own to make sure I really understood how the new system worked. He was a great teacher. A week later I had some additional questions and Jerry came back to help me resolve those. Both the shop and Jerry were great. We could not have gone through this without their kindness and help. They were great. read more

I've had multiple encounters with this business, each time I received good information, competitive bids and excellent service. If they needed more time for repairs, I was kept informed daily. I'm a senior and I appreciate that I never felt anything but respect from all of the staff. read more

Uopdate~ (* HORRIBLE EXPERIENCE*) after hiring a much more professional comp company, he informed me the software was not installed properly as they claimed, Furthermore, Yahoo and outlook have a 2 stage password auth step to establish clearance, on mac and windows, had they known this, it would've probably been possible install. Also, who ever responded to my original review, states he showed me the software was installed, which is nothing short of a "LIe".The tech Andrew was alone the entire work day, and told me several times how backed up the shop was. THIS IS NOT A GOOD PLACE TO WORK ON YOUR COMPUTER, LOOK HOW UNORGANIZED IT IS AS SOON AS YOU WALK IN! IF. THE PLACE IS A SHAMBLE AD A TOTAL MESS OF OLD COMPUTER PARTS,A ND DUST, WHAT KIND OF SERVICE DO YOU THINK YIOU WILL GET? read more

Stopped by yesterday right before closing time. Owner spent a good 1/2 hour with us and was able to fix our problem. He was so helpful, will definitely go back if we need help with computers or phones. Highly recommend!! read more

Stop searching! THIS is the place to go.....Tim is honest, KNOWLEDGEABLE, patient, etc etc!!! No laying awake at night about a computer problem! I am ONE HAPPY CUSTOMER!!! read more

Twice, I had to use Computers and more for computer issues and both times, I found it to be a great experience! The first time, the computer freeze and lost all my information. I did not have a back up system then and would have lost all of my business and personal data. They recovered everything and installed a back up system that records once a week without my remembering. Would not go anywhere else for computer service and repair! Gordon Freedman Santa Rosa read more

This started out reasonably well with a $120 estimate to remove a hard drive from a failed HP computer and copy what could be retrieved to a portable USB hard drive that I supplied. I had to call every other day or so to find out what was going on. Over the phone, the job escalated to a data recovery process without a discussion of the increased costs involved, my fault for not getting everything in writing. The end result was a charge of $298.50 and no data recovered. The owner Cary Colett reached out and explained the situation and sent a $50 check as a partial refund. I appreciate the refund and acknowledge that Cary is a responsible small business owner that I would do business with in the future. read more

I would like to share my experience with computers plus. Took my laptop in because it wouldn't power up. This was early morning, was told that I would be getting a call between 2 and 3pm. At 2 pm I had to pick up my dog from the Vet which is about a mile down the road. After I picked up the dog I figured well I'm in the area so I'll stop in and see what the status is. Walked in at 2:30pm and was told that they haven't had a chance to look at it but that I will get a call before the end of the day. At 3:30pm I'm getting a call saying that it was a simple fix, something had come loose and that I could pick it up. He also told me that they're charging me for an hour and a half. Next day when I went to pick it up I asked why I'm being charged for 1 1/2 hours when I was in at 2;30 and told it hadn't been touched to 3:30 when I was told it was all done. Talked to the owner and he tells me next time take it to Best Buy. Not exactly the best way to make the customer want to come back. read more

If I could give a grade higher than an A+ I would. Prices were reasonable and customer service was above and beyon. I highly recommend them. read more

I had a terrible experience with Tim. He was not only rude but he charged me $250 & never fixed my computer problem. I had to go to another computer store to get it fixed. Do not use these people. They are inept & nasty read more

Ken is fantastic! I drive by here every day and decided to see what a few repairs would cost or how long they would take. Once they were addressed I headed back home to get a couple more computers to get fixed. Great place! At the bare minimum check it out! read more

this company is without a doubt the most reliable computer service...they have been at my location twice & both times the work was done in a short amount of time & the results were perfect...I would recommend them for any computer needs. Tim was amazing & super helpful above & beyond ann g read more

I had just bought a new laptop windows computer from Costco, and it had a ton of "bloatware" on the computer and I needed help removing all the unnecessary apps and software that would slow down the computer. I looked around for someone to help. Friends said they got a good response from the Geek Squad, so I contacted them. Some person in India said they could do it for $ 39.99. I did not believe them so I went to the Best Buy store in Santa Rosa to make sure they could do it for such a small amount. They said I got the wrong information and said it would cost $ 199.99 !!! I was not willing to pay that much, so I went on Yelp and found several local computer repair shops. Computers and More got back to me first and gave me a good price and answered all my questions. I dropped off the computer and the next day picked up the computer and it was all done and the bloatware had been removed. They even provided a link so I could easily set up the computer to link to my printer. These guys were excellent in handling my issues and providing me with a job well done. read more

Thank you Tim, for all your help. It was difficult to find a computer store nearby that is reliable. I appreciate the time you took to help me out. And educate me about computers and application. Awesome customer service. I totally recommend anyone to come here :) read more

Ken was very friendly and helped me find exactly what I needed, I was in and out fairly quick. The store itself was organized beautifully. I will definitely visit again! read more

we have taken our laptops to Computers and More a few times (one is several years old) and always had the best service, the best advice, and great customer service. Don't waste your time anywhere else & Tim is the best! read more

Computers and More is the place to go for computer repair/setup, software recommendations, and sound advice on making your computer experience more enjoyable. I recently had a complete hard drive failure. Computers and More Tech Ken quickly analyzed the problem and completed necessary repairs in a timely manner. The placement parts and the technician cost were very reasonable. I highly recommend Computers and More. Mike M. Santa Rosa read more

My wife and I took her laptop in because it had been overheating. She was the customer, and we appreciated that Oran gave her all of his attention. He ran a quick test for the overheating and reported that the temperature was normal, and the fan was running strongly. (I had blown out as much dust as I could at home.) He also provided a bit of advice about backup software. There was no charge for this skilled and knowledgeable service. I recommend Oran and the shop to anyone who wants expert and friendly service. Bob Parsons read more

I am a challenged senior computer user and Oran and Tim have advised and helped me setting up and transferring data to my new computer and patiently provided tutorial assistance. I value their nearby presence and willingness to provide me timely technical first-aid at most reasonable cost. Excellent folks. Jim B read more

Just a word to the thrifty - I just had Computers and More replace the battery in my Chromebook. They charged me $145. Twenty-five dollars for the battery and $125 for the service charge, (plus tax). The $125 is their minimum charge I guess because it could not have taken that long to remove the 9 screws on the rear of the device and the four that hold down the battery. I consider it my fault as I didn't get a quote before hand. I only took it there because I didn't have the proper screw driver and because they are very close to me and it's all the way across town to have the Geek Squad at Best Buy do the work. Yesterday I purchased a Star Screw Driver set for 14 dollars @ Harbor Freight so the next time I can do the change-out myself. I almost feel violated by this rip-off repair facility . . . read more

I called looking for a used computer, and WOW, what a wonderful piece of equipment Tim found me, at an excellent price. It took a bit of looking on his part, but he continued until he found a machine appropriate for my needs. There is also a full line of accessories available, and he has always been great about answering any questions I have, in person or on the phone. read more

Probably one of the worst experiences of my life. I've used several local technicians but none were available so I thought I would try this place. What a mess. I would have been better off trying to fix it myself. Got my system back in worse condition than when I gave it to them. When I let them know I was dissatisfied, the owner gave me attitude. Customer's always right? Not at this place. I would avoid them like the covid plague read more

We took our Dell Computer in to see it they could repair it. No problem, as it was done in a day and at a great price. It has never worked as good as it does now. We had taken it into Best Buy to see if the Geek Squad could repair it and they told us they couldn't . Needless to say, Computers and More is the computer store we will be going back to with any type of needed repairs on our two computers. We wish we would have found C &M sooner as we waisted many hours going back and forth to BB over the years for second rate work. Ron read more

My cheap laptop that I bought at BestBut died. Of course the warranty was expired. This place was recommended to me. Tim diagnosed my laptop for free. It was fried beyond repair. He took the time to talk to me about what kind of laptop I needed to replace it. They had a refurbished one that fit my needs and price range. Tim offered to hang onto it for a week until I could afford it. He made sure it was all set. He took out my old hard rice and transferred everything over. And, they bought my super old Dell from me and applied the credit. If anything goes wrong with my new (to me) laptop, I have no doubt Tim will make it right. Great people! Awesome service. read more

So my computer crashed and I needed help. I called a friend who recently had hers repaired. She gave me the name and number of Computers and More. I called and spoke with Tim who was great over the phone and told him my problem. He told me to bring in my computer and he was pretty sure he knew what was wrong. I did and he was spot on. I needed a new hard drive and he ordered one, installed it and set everything up for me. Great guy and great job. I would highly recommend Tim and his store! read more

My Canon laser jet printer stopped printing. It scanned the original but did not pass paper through. I looked on Yelp, found this business, and gave them a call. They let me know there was a modest diagnostic fee. I brought it in and the first question was did I unplug it and plug it back in. I know this works for computers, modems, etc. but I didn't think to apply it to printers. We plugged it in and the darn thing worked first time. And no charge for diagnostics. Now this job was as easy as they come, but he didn't know that at first. He did interrupt what he was doing to help me; he could have said leave it. The bottom line for me was that I was out of there in 5 minutes and my printer worked. Some businesses have an instant feel when you walk in, good or bad. Computers and More felt like the kind of place that takes care of their customers. Sorry I didn't get a name. read more

I have had just the best of service at Computers and More. The customer service is top notch and they have helped me to quickly solve my problems. They have been there for a long while, over thirty years. I said you must be doing something right, the response was, we have good customer service. The answer to success, in my book. read more

I would highly recommend this place to anyone with problems before going to best buy or something like that. He could have easily charged my 120 because thats what I came in prepared to pay, but he was honest with me and I ended up only having a minor issue that costed 40 to fix. He also got it back to me the very next morning. All in all a super honest guy, nice, and is 1000% better than going to a big box store. read more

I have used this shop 3 times in last 2 years and the service is quick and friendly. The performance is first rate. High recommendation from me. read more

Not a very good shop, didn't have any of the parts I needed to finish a pretty basic build. The staff wasn't very knowledgeable either. Most of their inventory is dated and overpriced. Honestly just use Newegg and save yourself the trip. read more

Oran and Tim are great! I have popped in several times with questions and issues with my Webcam microphone. I am currently writing this review while Orin is adding code to lock my mic volume on 100% Woohoo! Thanks guys! read more