Please see the pic from the posting on submitted on October 3, 2025…read more I was suffering from vertigo again and as usual could get in to see my PCP so as always I rely on the care of the doctor at Pioneer Physicians. I was seen by Dr. Sanoufa! He is really Wonderful in many aspects!!

Steer way clear of this place they will find something wrong so they can bill your insurance a…read morebunch of tests you do not need. extremely unprofessional staff and NP as well. Waited for over an hour and a half as well.

I'd stray away from here if you want health care who actually does the caring part. I went in…read morebecause I have ear block and sinus congestion. While I didn't wait in the lobby for too long, I spent probably 40 minutes waiting for the doctor to actually see me once I was put in a room. Fine. Long but I'm patient. But this was not worth waiting for. I get ear block semi regularly, I know my body, I am a flight attendant and the pressure changes can cause this (especially when flying congested). I have had it 3 times this calendar year alone. It can be extremely dangerous to fly with ear block as your ear drums can rupture. Well the doctor who saw me said my ears weren't too bad when she looked inside them. I can feel how stuffed up they are, the way my head wanted to explode when I was on the decent of my flight. I was never asked about other symptoms, aside the nurse asked what my pain level is and I said 8-9 (it takes a lot for me to say this). She saw my nose was congested too. The doctor recommended I take Sudafed (I have been for roughly a week now but was never asked about this) and refrain from the antibiotics for another 2 days. Well--I have to work. And my job is on an airplane; which again is extremely dangerous to be on with ear block. She said I'd be fine to work, no note, and rushed out of there. I'll have to go somewhere else now as my attendance policy is strict and I am not willing to risk permanently damaging my hearing or career. Glad I got the antibiotics I needed but I did not feel I was cared for, given adequate instructions or help for my situation.

Been here after going to the ER in elmhurst twice about a cyst. The er didn't fully get the job…read moredone and I had to go here in order for them to basically fix it. I had seen several amazing nurses who helped and prepped me for drainage. The process wasn't to long as I was called back immediately after I was checked in. After I left I felt 1000 times better! Definitely would go back

I needed a work physical and TB skin test for my new job. I had no insurance so had to pay $135…read more The quickest part of the whole experience was the actual physical/TB test. Took about 5 minutes total. It's annoying it that costs $135 for it to be so quick but it is what it is. After my exam, I had to wait for about 45 minutes for my physical form to be signed!!! It was busy for a little of that time, but I really don't know why it took so long. There was really no urgency whatsoever. Overall, the people seemed friendly enough and got the job done. But if you're in a rush, don't expect to be in and out quickly here.

Over the last 2 1/2 weeks I came in 3 different times for abdomen and pelvic pain. They took a…read moreurine sample and treated me for a UTI because I had trace amounts of blood. After the first dose of antibiotics that didn't resolve my symptoms, I came back again. And same thing, a urine test but now different antibiotics. The cultures both came back negative. The THIRD time I came back I had a different provider. Unlike the last 2 visits, she felt around on my abdomen and pelvic area. She said if the urine came back the same again that she would refer me to ultrasound. I got the results today through text and my urine was normal. I NEVER HAD A UTI and took 2 different doses of antibiotics. Trace amounts of blood can just be from a change in your flora. Also, I did NOT receive a follow up or get a referral for ultrasound. Thankfully I trusted my gut and went to the ER the same day I left the urgent care and got the care I needed. I have an ovarian cyst which was found on the ultrasound and CT abd/pelvis. I will need surgery. I am very disappointed in the lack of care or follow up. I am really surprised to be honest, but now that I see the other reviews it makes sense. Definitely NOT coming back to this location again. I DO NOT RECOMMEND.

I had a really great experience at Romeoville Urgent Care. The facility was extremely clean,…read morewell-organized, and welcoming from the moment I walked in. The staff was kind, efficient, and made the whole process smooth and stress-free. The doctor was especially great--very knowledgeable, attentive, and genuinely took the time to listen and explain everything clearly. I felt supported and cared for the entire visit, which made a big difference.

Walked right in and the front staff were amazing at helping. I got seen within 5 minutes and I…read moredidn't catch his name but the nurse was thorough and very polite. Within 2 minutes the doctor came (Dr Husam Naser) in and was the best I've seen from an urgent care and helped me right away and gave me the proper care and medicine. I highly recommend this urgent care if you need help with anything and immediate assistance.

No one wants to visit a walk-in clinic, but sometimes it just can't be helped. When you enter the…read morebuilding you walk directly into the registration desk. They take your info and then you are sent to the second floor where the clinic is located. There is a small waiting area and I only waited about 2 minutes. I saw signs for 26 exams rooms so they must get very busy. I was seen within 5 minutes and on my way within 20 minutes of their opening. Certainly no complaints about that. The building itself is relatively new and everything is very clean and bright. Every employee that I had any interaction with was very polite, kind and professional.

I see Dr. Choi for my knee issues. He has now replaced both knees. My quality of life has returned…read moreand I can't say enough good things about my experience with him.

Days ago, I booked four appointments from 9:45-10:30 for four family members to be covid tested…read morethis morning. Upon arrival and checking in via the app where I made our appointments, I didn't see us listed in the reserved appointments on their tablet. I asked the woman behind the front desk and she said "yeah, that's too bad, huh. You'll have to sign in as a walk-in. It's a three hour wait right now". When i tried to ask why we couldn't be seen during our scheduled appointment time, she cut me off and answered the phone. What I don't understand was why my appointments weren't validated, and why anyone else who hadn't made an appointment was put as priority when they were a walk in. This place is an absolute joke. The staff is rude, their management is questionable at best. Avoid this place at all costs. Oh, and as I returned to the car, I checked the website for their "live wait" time and was quoted 15 minutes. Garbage. If I could give negative stars, I would.

This place has a new management new doctor and a new staff . So please if any patients has a…read morecomplain or an observation don't hesitate to contact supervisor . We are open to give an excellent service to the community and to give fast and professional service so you can avoid the waiting time in hospitals . Thanks

great care , got me in & out of there very fast ! Office experience was nice & it was clean ! the…read moredoctor always showed me my xray so I can see my fracture!

I DON'T THINK THEY UNDERSTAND THE WORD "URGENT"! So…read moreunderstaffed that you cannot even call to speak with someone... or even leave a message! I wish I could give them ZERO stars. Called them all morning to ask if they still have Covid tests. Got the "assisting others so they can't take the call" message, and to leave your name and number and someone will get back to you. Sounds fair, so I tried, only to get "This mailbox is full and cannot take any more messages." Drove there with high hopes. Only one person at the check-in desk with about 12 people waiting. A woman was in line waiting to have that solo employee check her in, but the employee ignored her and myself to stay on her computer work. The employee intentionally averted looking at us, so we both waited, until I finally left to go elsewhere. She could have at least acknowledged us being there in her line with a friendly, "It will be just a couple of minutes, please". I don't really blame the overloaded lone employee, (I'm sure her day was terrible) but rather THE MANAGEMENT who only has one receptionist working on a Saturday, and most likely, only one physician (?) in back as well to keep their payroll costs down instead of taking care of the community as an Urgent Care should. AGAIN, I DON'T THINK THEY UNDERSTAND THE CONCEPT OF "URGENT CARE" if people are waiting as long as they do! Go anywhere else if you really need to be seen right away - or at least be acknowledged that you are actually there, and that your ill or hurt! A Shameful Practice to say the least.

I've been promised the results of my X-ray yesterday. Supposedly it was to take an hour from the…read moretime they were done. I've wasted well over an hour on the phone only to continually get put off. About 1.5 hours ago they claimed I would get a call back in twenty minutes. Still waiting with no answers. I'm still on hold as I type this up. They DO NOT care about their patients. This is my life we're talking about. Do NOT go there. They couldn't care less about you!!! They are completely inept. Full of excuses, apathy and incompetence.

This was truly the best experience I've ever had at an immediate care or walk-in clinic. I took my…read moredad here for his gout while he was visiting from out of the country without insurance. From the receptionist to the nurse practitioner, everyone was outstanding--kind, efficient, and professional. After the visit, I called to switch the pharmacy for my dad's prescription, and they handled it in just 30 minutes--unbelievably fast service compared to anywhere else! I highly recommend this place!

After doing my research on local urgent care, I found Pulse in Naperville. It was a wonderful…read moreexperience with knowledgeable & caring staff. I was feeling overwhelmed about some health issues I was experiencing and just upon walking in and the friendly greetings me and my kids got, put me at ease. I had many questions that were answered with care and results that were quick and relieving! I will recommend Pulse to my friends and family! Thanks again to the all the staff I met today, I am truly grateful!

I need to give a shout out to Dr Patel at Pulse Vein and Urgent care in Naperville. Her kindness,…read moreand skill along with the whole staffs compassionate skilled care is what got me through this. I am so happy to be on the other side of these Ablations with less pain and swelling and ready to start Sclerotherapy tomorrow and finish up this process. If you are having issues due to veins in your legs I can't recommend this Dr and facility enough

I'm shocked to see the negative reviews. Obviously going to an immediate care isn't a super fun…read moreexperience but the staff made me feel very comfortable, cared for, and they had so many refreshments to help pass the time. Maybe it's because i'm a professional yapper, but the people at the front desk were so lovely to talk to and the two medical professionals (Tricia & Pirut) were so helpful and made an uncomfortable experience way more enjoyable. Thank you guys!! But i hope i never have to see ya again in that setting

Since changing to a new name, this place has gone down hill tremendously. Rude front desk staff,…read moreunprofessional MA's and the doctors or PA seem rushed but want to make sure to run every test possible known to man to get money out of you. And please don't get me started on their "wait times". Such a shame. Absolutely loved them when they were Physician's Immediate Care.