This is the worst dry cleaning location in America in my opinion. The staff is AWEFUL and the person overseeing all locations is worse. I use to use them and spent about $400 per month. The staff was always put out that they had to take my clothes and write a ticket. After being treated like I was dirt I finally called into the district or regional manager to complain and it became clear real quick why the staff was so rude and uncaring. They followed their boss and provided the service they were taught. read more

Unanswered letter to Concord Custom Cleaners: I am writing to let you know about some profoundly unprofessional treatment I've experienced at the hands of your management staff. After more than two months of stressful back-&-forth, I am hoping to resolve my issue directly with you, as the owner of Concord Custom Cleaners. I truly hope that you will make things right on behalf of your company, & help me once again believe in your website slogan... "People You Can Trust." In mid-June, I dropped off seven items for dry cleaning. Among them were a men's designer two-piece suit & a coordinating designer dress shirt. This was my fiancé's first & only suit. He was planning to wear it at our wedding, along with the dress shirt. Of the seven items, only two were returned in acceptable condition in June. The other items were returned in APALLINGLY BAD shape: dirty & wrinkled, with multiple creases in the lapels & trousers, as well as discolorations that looked burnt into two of the garments. They looked worse than when we'd dropped them off! This was clearly the work of plant employees who weren't being properly managed. To my surprise & dismay, I was refused a refund by the clerk at Bellerive; however, she did offer to redo the clothing. Unfortunately, based on the first attempt, I didn't feel comfortable leaving the garments for a second try. In the store clerk's presence, my fiancé & I took digitally time/date-stamped pictures of the clothing (this was the evening of June 21, 2013). Then we took the items home. The store clerk had told us to call Mike Hunter for a dispute resolution, since Bellerive manager Mike Webster was on vacation. I then had one conversation with Mike Hunter before he stopped returning my calls. I left him voicemails for two weeks, with no response. Finally, I got ahold of Mike Webster & learned that Mr. Hunter had been fired. No one had bothered to follow up on my issue in the wake of Mr. Hunter's dismissal. To make a long story short, I have been bounced back & forth between Mr. Hunter, Mr. Webster, & Mr. Brad Jennings throughout more than two exhausting months & several botched attempts at cleanings. One employee was fired while the other two were rotating vacations, it seemed. At this point, I have only gotten four garments back in what I consider to be "sort-of acceptable" condition. The fact that it would take two or three cleanings just to press & clean some of these garments tells me plant staff are not paying adequate attention. One of these stains was red lipstick on a white shirt - NOT very hard to notice. I shouldn't have had to point it out three times to get it cleaned. Mr. Webster & Mr. Jennings have become successively RUDER & LESS PROFESSIONAL with every interaction, especially when I reexamined my June 21 photos & found an additional discoloration, which had appeared on the back of the blazer after the first cleaning. Up to that point, I'd been so worried about the overall sloppiness & the numerous discolorations, which I feared were permanently burned into the garments, that I had somehow missed this additional problem area. However, the photo clearly proves that it's been there since cleaning #1. It is a dark splotch about 2-4" in diameter, with faded color inside it. The Bellerive desk clerk who was working on the afternoon of August 3, 2013, acknowledged the discoloration & agreed that it was bad. Both Mr. Webster & Mr. Jennings have admitted that (a) there ARE discolorations that were created by the cleaning & pressing process at Concord Custom Cleaners. They have also admitted that (b) the discolorations CANNOT be removed by plant staff. Mr. Jennings even stated at one point that if the cleaning process had damaged the suit, he would replace it. Yet, in direct contradiction to those statements, both men refuse to admit that this scenario adds up to a damaged suit. The discolored garments were designer pieces that were only three months old & had never previously been dry cleaned. They had only been worn a few times, we had entrusted their care to your company. My latest communications with both Mr. Jennings & Mr. Webster have been SHOCKINGLY INSULTING. Mike Webster told my fiancé & me flatly that he "doesn't care whether we're satisfied or not." Mr. Jennings & Mr. Webster have cast aspersions upon my intelligence & my character. When I finally mentioned my rights to seek restitution in this matter, after enduring two months of unprofessional nonsense, I was accused of blackmail. Patently absurd!!! We are simply asking Concord Custom Cleaners to replace the items damaged by its staff, so that we can move forward with our lives & our wedding plans. Although I was eventually refunded the original cost of the dry cleaning, my fiancé has no suit to wear to our wedding. The blazer & dress shirt are damaged & discolored. The pants are a spotted, wrinkled mess --- I was eventually offered less than half of the replacement cost of the suit. Not good enough! read more

What's great: Covered drive-thru, which is especially nice when it's raining/snowing. Convenient location; next to Goodwill, in the Kroger Shopping Center on 68, just south of the county line. What's good: They dry clean your clothes and they have coupons online: (http://www.concordcustomcleaners.com/coupon.htm) and in the Lexington Herald-Leader (check the comics section on Sundays). What's lacking: Profesionalism. When I go in there, I feel like I'm interrupting something because: they are on the phone, babysitting their kids, talking amongst themselves, etc. I always have this feeling in the back of my mind, "Do I really trust these people to clean my clothes?" Also, one time I took a sweater in and it came back with a "Sorry, we couldn't get these stains out" note on it and I'm pretty sure there were no stains on it when I took it in. However, I'm too lazy to look for a new dry cleaner because I don't dry clean that often and usually they do a fine job cleaning my clothes. read more

Have always had a satisfactory experience at this location. My clothes have been cleaned correctly and are always there on time. Granted, the workers seem a bit disengaged, but have never been unplesant to me. My only complaint would be the lack of Sunday hours for this location where some other CCC locations offer them. read more

See all