I just made an appointment to get my Honda Civic 2006 air conditioning fix, i will let you guys know if they're going to be honest about the parts charges. read more

In 2018 I got my first car here and was super excited, but to be honest the customer service was incredibly horrible. I went to other places and they do not ask you to provide the names of all your friends and family to see if you are a "legitimate" customer. So I would not come back here. I would not come here again. There are literally other dealerships across the street that were much nicer. read more

My credit is extremely poor due to divorce and hard times. went in looking for help and got exactly what I needed. Lefie made miracles for me. I recommend anyone that has bad credit like myself ask for Lefie she helped me when other car dealers just made me feel worse for being in this situation. read more

Concord Honda - Auto Repair Near Me - Concord, California

My mom decided to give the service department one more try. Last time she waited 4 hours for her scheduled oil change appointment. She had an appointment at 2:45pm. She shows up an hour early since last time she had to wait. They told her they can't get to her appointment today because of the "rush" they had. She can wait until 530-6pm today when they have time or come back another day. Wassif and the entire Service Dept is a joke!! DO NOT COME HERE!!!!! read more

Save your money and go to a different dealer. 1) Their hourly rate 30% higher than nearby dealer 16 miles away 2) Their quote to fix the exact same problem is TWICE as much as near by dealer. 3) Went in to inquire about seat belt that "deployed" (after running over a curb) because seat belts are suppose to be under lifetime warranty. I already knew the problem because it was diagnosed at my local shop, told them the problem with a simple question about warranty. Not only did they deny the warranty.... they charged me 190$ for a "diagnostic" for a problem that I told them about! Plugging in a computer to spit out some error codes should not cost 190$! 4) They are still charging 10K over MSRP on the cvic type R that is sitting and rusting in their show room......... Plenty of other Honda dealers to do business with. read more

I took 2 of my cars in for an oil change special. Both Javier and Kinji were wonderful. I also had other work done on their recommendation of services required. They were both very professional and clear on what maintenance I needed. I am glad I went there. Satisfaction, savings, seamless, and even, a shuttle ride to and fro. Thank you to the staff at Concord Honda! My car is running much nicer and it is clean. read more

This review is for the Sales department. Be aware - if you're a customer who values honest business, like me. Today is 9/5 (Thursday). I bought a Certified Pre-owned (CPO) 2019 Honda Civic Sport Sedan at Concord Honda dealership, and picked it up on 8/31 (Saturday). I love the car a lot. It is in fact my 1st Honda CPO, so I treat it as my new baby. After driving for 3 days (mainly local), it showed "low tire pressure", so I took it to a tire shop. The tire shop said there's an air bubble on the inner wall of the left front tire, which was not visible to me during the purchase unless taken the tire off because it's facing the inside of the car. The tire shop told me that with the way I drove (mostly local, low speed, did not run into any pothole in high speed, did not have any significant hit on big rocks which driver would definitely notice), it's impossible to cause a tire like that in 3 days less than 100 miles. I asked them what would be some possible causes. They said it had to be a significant hit (e.g. pothole) in high speed (75+ mph) or rolled over significant big rocks to cause that, which I don't recall ever happen in the past 3 days, otherwise I'd definitely notice, esp. I've been driving it so carefully since I bought it. After they knew it's a Certified Pre-owned (CPO), they all said it didn't feel right and they're reluctant to sell me new tire (they could but they didn't want to because simply it wasn't right). All of them asked me to take it back to my dealer. I even went to another tire shop for 2nd opinion. And interestingly, they said the EXACT SAME THING! They said - Very likely it was there BEFORE. So, I called my dealer, Greg, and sent him pictures of the tire condition. After he talked to the Used Car Manager, Shane, he called me back. He said that as it's a CPO, they have inspected the tires and would have noticed it if there's any problems. He suggested that the problem probably occurred after delivery. He said there's nothing he could do on his side, but asked me to buy a new tire at a nearby tire shop myself. So I contacted three other tire shops, asking for a quote and showing them my tire condition. Interesting enough - now all FIVE tire shops that I talked to actually said the same thing - that it's very unlikely my fault in 3 days (low speed, low miles, did not run into any pothole/ big rocks otherwise would have known since it needs to be a SIGNIFICANT HIT to cause that) but rather a possible OVERLOOK of a FAULTY TIRE during the car inspection by the dealer. All of them urged me to talk to my dealer instead of just taking my money to get me new tire! Despite numerous communication calls with Greg to attempt to solve the problem, they REFUSE to offer ANY ASSISTANCE at all, but only denying responsibility. Now, I need to pay $230+ for a brand new tire, for a Certified Pre-owned car that I just got 3 days ago! All of these appeared scammy to me. We, customers, paid the extra dollars for a Certified Pre-owned because we believe that these cars have been thoroughly checked out and are in great condition. We are paying extra for a peace of mind. But now, I was only left feeling cheated to deal with this DISHONEST and IRRESPONSIBLE dealership, not to mention all the hassle I needed to go through, with loss of time, energy, and extra money. Greg was a good salesperson that he explained everything well and clear, and he even went above and beyond to make sure I was happy about the car during the purchase process. It's unfortunate this problem happened to me and I had to deal with it with no assistance offered by this dealership (compared to other dealership's attitude of "let me take care of it"). This happened to me, and it could happen to anyone as well. Now you know what kind of after-sales service you would get when things happen. read more

Never go to this place , unprofessional, charged 200 for diagnostic and came back With a suggestion of 2000 usd plus to fix The lady , Sandra, who they said to me as advisor know nothing about cars, I asked what it can be when I dropped off car, she said she does not know anything about it?Then when they send me a list of problems to fix , I called and try to find out what can I do, that lady never called to discuss, last thing I got was car is ready for pick up ? When I went there to pick up the car , and stood in front of her counter, she ignored me and went to get other customers which I had no idea where they came from? Then I turned into a guy who was sitting in the counter next to her, he tried to let me checked out the car, I told him I called the advisor try to discuss but she never call back, he said to question me which number I called and blah, blah..,..., try to support her I said I just want to pay and leave So they charged 200 diagnostic fee plus a 100 for changing a boot This place has staff with no experience with technical skills nor customer services, horrible place read more

Always rude. More expensive than Walnut Creek Honda. Make you feel dumb -no customer service.

Whether you consider yourself an expert on cars, know nothing about cars, or in-between, DON't bring your car here. Their service staff is run by a bunch of kids who are literally just salesmen and know (seemingly) very little about cars. I knew there was an issue with my CV axle and figured it likely had to be replaced. I didn't mention this to my "service representative" just to see if they would catch it. As far as I told them, I was in for B1 service (oil change, tire rotation, "inspection" and "fluid check" only). Including the oil change and tire rotation, they recommended a more than $1,000 suite of "maintenance services" (transmission flush, filter replacements - which I do myself, and bunch of other nonsensical items). I opted for the oil change and tire rotation only for a hefty cost (~$180, which did include "free inspection"). Now I take my car to a real mechanic who checked all of my fluids (months after seeing Honda and with many miles driven in-between). He said all were fine and I had several thousand miles before I needed to consider replacement. TL;DR: Honda Service Reps aren't knowledgeable and are MUCH more salesmen than they are mechanics or knowledgeable about mechanics. Save yourself money, stay away. read more

Sandra made sure to take care of all my concerns and treated me exceptionally well. My vehicle was in and out very quickly and I extend my appreciation to the entire team at Concord Honda. I was completely satisfied with my experience dealing with the service department. read more

I've gone to Concord Honda before for repairs on my previous Accord Coupe and had been satisfied with their work, albeit a little on the higher cost end. I felt OK with their slightly higher cost for service because I took comfort in knowing the job was done right. However, this was a few years ago (2013 to be exact). Flash forward to today and still owner of an Accord Coupe in need of some maintenance. So having had previous work done well at Concord Honda I made an appointment to get some needed maintenance. My adviser was Wasif and I told him that along with some other maintenance work I wanted to get done (All belts and hoses replaced, water pump and radiator replaced) I also wanted to get my oil leak diagnosed. Wasif told me they would give my engine a thorough check to diagnose were the oil leak was coming from. I got a call later from Wasif stating the technician looked at my engine and recommended replacing my oil pan and gasket first to fix the oil leak (an extra $350). So, trusting Concord Honda had given my engine a good look over, I told the service advisor (Wasif) to go ahead and replace the oil pan and gasket. Not an inexpensive repair to say the least. Well, after driving my car for a few days I got under it to check to see if in fact replacing the oil pan and gasket had fixed my oil leak. To my dismay it had not. In fact there seemed to be more oil now on the bottom of the engine not just on the outside of the oil pan itself. Needless to say I was pretty upset that the expensive diagnostic and repair of my oil leak had not solved the problem. Again $355 out the door for this service. Anyway, I followed up on the continued oil leak by showing my engine to two other independent mechanics. When I told one tech that Concord Honda had recommended the replacement of my oil pan he looked at me kinda funny and said "all you've got to do is LOOK and you can see the oil leak is coming from the top of the engine!" The other mechanic told me after looking at my engine that you just had to "follow the oil leak to its source and you can tell it's not coming from the oil pan!" I followed the mechanics advice and took my car to Honda Specific in Fairfield and they DIAGNOSED my oil leak after apparently looking at the engine. Cost of repair...$200. Two weeks later my engine is dry with no oil anywhere! By the way Concord Honda, my engine had two small leaks no where near the oil pan! But this was not the only item that caused me consternation with Concord Honda. After checking the work they had specifically done (replacing all my belts being one of them) I noticed they had in fact not replaced one of my belts (see pic) that they documented they did replace and had charged me for it. So needless to say, I won't be going back to Concord Honda service department EVER again. And if Concord Honda reads this review feel free to ship me my new Drive belt you charged me along with a refund for the labor cost because the old one is still on my engine! read more

Concord Honda - My old belt that was supposed to be replaced! Looks a little worn to me. - Auto Repair Near Me - Concord, California

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First and last time. I should've know when they had oil changes the next day when our Honda dealership in el Cerrito was out a week and a half. We brought our Honda that we've had only about a year to get an oil change and an oil change only. When he came to tell us that our car was almost ready he said our rear tire was in an unrepairable state and that we would need a new one and that they recommend we get all four replaced at the same time. I told him we drove here perfectly fine and no sensor was on stating that it was flat and that it drove smooth. He then looked at the paper and said "maybe it's a slow leak that's why" I only came for an oil change and did not ask for anything else to be looked at. So pretty odd that my tire is in "unrepairable" and in "immediate" need of all four new tires. I'll take this as a lesson learned to never come back. Even if they deliberately damaged my rear tire, I will not be getting it fixed by them. read more

Made an appointment to check out a car. Showed up and they tell me it was sold a few days ago. Totally wasted my time.

I brought my wife's car in for an oil change and investigation for a noise. The car is a 2017 civic 1.5T, still under mfg warranty(only 12900 miles) . The good news is that they found the issue with the noise(sway links and control arms were replaced) and did an oil change. We picked the car up last Wednesday (6/12) and proceeded to take on a trip to Oregon. We had heard a scraping noise while driving it when we first picked it up but attributed to the road unevenness. It got worse and worse and I was finally able to look at car last night. The skid plate is all bent out of shape. Keep in mind that they performed an oil change prior to us going on this road trip. I called concord Honda this morning to set up an appt to have this looked at. The service advisor, of course said that if it was our fault- we will fix it. He also said that I should speak to Sergio who is the manger for service. I brought the car in today, spoke with Sergio who again said If it's our fault we will repair it. Car was put up on a lift where Sergio proceeded to tell me that it wasn't their fault and that it was something we hit. None too pleasant words were exchanged. They are dishonest and deceitful. He harped on the fact that they didn't need to remove the skid plate but it is only removed during an oil change. When I kept on pointing out that they did indeed do an oil change, he veered off topic to harp on the topic of hitting things while driving. He is a smug and arrogant service manager who has people work for him that do dishonest things to drum up business. I would highly recommend that you think twice before bringing your car in here for any type of service. I did call Honda Customer Care who essentially said that they go by what the dealer tells them, which explains the arrogance Concord Honda has towards customers. Customers have no recourse for warranty repai Update- spoke to rep at Sonic Auto Group and lodged a complaint. I contacted Duane at A1 Auto repair here in concord ( awesome and honest) and asked him to replace the skid plate which he did. He noticed that the 2 bolts in the front were missing and that there was a broken bolt(which they tried to drill out) towards the back of the skid plate cover. They had used a cable tie to secure this. Another example of the shoddy work. I have attached pictures of they damage. I have contacted Sonic again and will update once I hear back. Update 7/1/19- my wife and I spoke to Rafael Orellana( service director at Concord Honda) on 6/27 to explain the issue we were having. My wife and I could not be more pleased that he was willing to take the time to understand the issue and take care of it .We were reimbursed for the out of pocket expenses incurred and today(7/1) the broken bolts were repaired. The resolution was a prime example of a class company taking care of the customer. They have restored my faith. read more

Concord Honda - Front of skid plate and rear of skid plate - Auto Repair Near Me - Concord, California

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I had a good overall experience buying a certified pre-owned vehicle. The dealer assisting me was helpful, pleasant and very easy to work with. He picked me up at Bart and communicated professionally. However, I was taken advantage with the cost of the alarm and warranty. The alarm doesn't even work and I paid $850 for it. I have realized after the fact that these items are used as part of the usual tactics by dealers to increase profits. To his credit, the manager called me immediately after I sent an email and complained that I felt ripped off. But, he only offered to send a technician to repair/adjust the alarm. While this is fine, he should have gone further and refunded some of the outrageously high costs I incurred. Instead, he said that I signed the papers so I am responsible. That is true, but it also means that I won't trust this dealership again or recommend anyone to use it. read more

I had a great experience walking into this dealership and meeting Glenn and his mother Lefie. They made me feel like I was part of their family. I brought my wife and my 2 year old daughter with me and shopping for a car can be a long process. Lefie made sure we were all comfortable sitting in her office. These people are so genuine and honest I never felt pressured into buying something I didnt want. After getting the numbers all worked out with Lefie I ended up with the car I really wanted. I have been researching this car for months, and her son Glenn took me on a test drive discussing all the details with technology, dimensions, and other trims. It was a pleasure getting to know him and I can honestly say he knows his Hondas. He is very professional and he will make sure you leave with a smile on your face. Thanks again Glenn and Lefie! read more

Concord Honda - Auto Repair Near Me - Concord, California

Extremely disappoint, called this dealership to inquire about a scar they had listed. Took 3 phone calls to get through to sales. The person I talked to was rude (Manny) and very vague. Lacked professionalism, and sounded very arrogant. And according to the guy I spoke to, no room for negotiation on a 2018 used Honda because there's a shortage. Overall bad experience and horrible customer service. read more

This review is for Lefie Stridiron. If I could give her 20 stars I would. She goes above and beyond to help her clients to make sure we don't walk out with our heads down. Thank you for all that you do and for sharing your enthusiasm with us. Your work and patience do not go unnoticed. We are a Honda family, thanks to you read more

TLDR: Arrogant aggressive behavior from top management combined with cutthroat pricing makes this the most unwelcoming Honda dealership in East Bay. Avoid at all cost! This was the most awful, simply horrendous customer experience I've ever had. Words fail to describe the unprofessional attitude of Jack Zhang, the general manager at this location. I was interested in buying a new CR-V Hybrid and requested a price breakdown. The F&I manager Chris Bongon, refused to give me the breakdown, pretty pissed that I am requesting a second car breakdown (the Passport I looked at first turned out to be astronomically overpriced). I requested to see Mr. Bongon's manager and Mr. Zhang came to me and said in an extremely dismissive tone he won't give me the price breakdown for the CR-V either, because he doesn't have time to waste with customers not willing to buy on the same day. I asked him what kind of customer service is this to which he answered "You're not a customer, you're not willing to commit to buy". I asked him for his name. "I won't give you my name, why would I", he said. After some more bullying and aggressive attitude from Mr. Zhang and even though I had reassured him I fully intend to buy today if I understand how my money is spent item by item (even agreeing to his inflated final price), I eventually had to leave to avoid further confrontation, because the general manager of this location was in an emotional overdrive. The fit Mr. Zhang had left not only myself and other customers, but also other Honda employees dumbfounded. Spare yourself the pain, wait until management at this location gets replaced before you visit! read more

We've been through lots of dealerships in the past, but this one I'd say is the BEST. Its a little far from where I live but its all worth it. If you're gonna buy a car here look for Mr. Glenn Cruz. He's one of the best car seller here. He helped me and my Dad get our dream cars and made everything SO much easier for us. The waiting time only lasted for a few hours which is great because it would usually take the whole day when you go to a different dealership! College just started and it feels so good to be able to drive your dream car. He helped us with his pleasing personality and made us feel really comfortable about the car we're buying without any hesitations. AGAIN‼ Look for Mr Glenn Cruz when you come to branch! He's the best. 10/10. PS if I was rich i'd probably be here everyday read more

Concord Honda - Auto Repair Near Me - Concord, California

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My first time purchasing a car, and it was as an awesome experience. I had Eddie Jasso as my sales person, and he did an awesome job. No haggling, or trying to push me to buy a newer, or more-expensive car, but rather did the "calm approach" to make sure I got the car I wanted. Zuheir was also accomadating and made sure the financial paperwork was as painless as possible. I would definitely recommend him as your financial advisor. I got my 2014 Civic Coupe from these guys, and would recommend Concord Honda if you're looking for a used or new car. Thank you Eddie and Zuheir for the flipping awesome experience. I hope to do business again soon in the near future!! read more

Concord Honda - Auto Repair Near Me - Concord, California

Sadly I must update my prior review. My prior review was for the purchase of our 2019 Passport. We had a wonderful experience during our purchase. The plan was to be back in 3-4 yrs for another purchase. I have been looking for a newer Civic or Accord and have been in communication with sales and had planned on going back to Concord Honda for our next buying experience. We've taken our Passport back for oil changes and tires and have had great experiences. This all changed recently. I was made aware of a service bulletin regarding a software update for my older Accord. I made an appointment and took the car in. I was told I needed a diagnostic. I did the diagnostic against my better judgment. A couple hundred dollars later I was told of another issue with my vehicle, mind you, the service (software update) I requested was not done. After talking with my mechanic, he suggested I take it back and have them do the software update. I made an appointment and spoke with my advisor, Javier. I was told it was going to be $200+ which was the same price as the diagnostic that I paid for a few weeks prior. Javier said he talked to the service manager who refused to budge on the price at all. I ended up leaving unsure what to do. I was totally taken advantage of for being a woman. Why did it take a man to take my car in and request the update to get it done? I am simply disgusted and although this experience was with service and not sales or finance, I don't feel my trust can be put into Honda Concord as a whole, especially on such a major purchase. I should be refunded the cost of the diagnostic that I never requested. I know that will never happen. Hopefully this will not happen to anyone else, although I know that is an unrealistic expectation. read more

Being late in the day I called and they said come on in for a tire fixed well I got there and a different man was there he said it's too late but I could leave my tire with him and come back tomorrow and have them put it back on (lame). I was quoted $90 over the phone and then when I got there the service man pulled it up on the screen and it said $80 but that he was going to charge me $100 because $80 is his price I'm not sure to swindle and work deals I just want straight up answers I was OK with $90 but this dude want to charge me $100 plus another almost $50 to install!!! Making it out to be some big job. There's a certain type of man that wants to take advantage of people like me but don't mistake kindness for weakness. I might be wearing a flower hat but underneath is a stone cold brick, dude. I was so mad that they wasted my time! - I bolted over to American tires and got there two minutes before they closed not only did they charge me a third of what Honda wanted to charge me but even though all their garages were closed (but one) they squeeze me in and stayed five minutes after to finish up my car it took them a total of eight minutes!!!! I was a regular customer here at Honda buying tires but I will not be back. read more

This is long overdue, but I have come here the last few times to have my car serviced and have always been treated so well by all staff and the facility always looks clean and well kept. Ive also been lucky enough to work with Gino each time I've come in and he is so professional and such a delight. He always goes over every single thing done on my car and makes sure to tell me about any problems that should be adressed next time. There was also a really sweet man who has given me a shuttle ride home a few times and I unfortunately don't remember his name, but he was so positive and delightful to talk to. I really appreciated having such an uplifting conversation with a stranger at 730 in the morning Each experience is so pleasant here. Thank you so much for taking good care of my baby, Concord Honda! read more

Excellent service! Had an oil change and check up. They were really kind and answered all my questions. Made sure everything was good for my 2500 mile trip across the country!! read more

I have yet to find out how my car is running after an oil change. But I have been waiting for the service shuttle to pick me up. 15 minutes they said, and it's been more than an hour and no one bother call to give me an update of my pick up time. I just kept calling and they kept telling me the driver is on the way. I should have read the reviews before I went there. I was only 3.2 miles away. Had it not been too hot of a weather, I would have just called the Uber. COURTESY CALL means a lot to customers. OIL change service was good and I appreciate the car wash. I give the actual service a 3 STAR. read more

I have purchased and or leased several Honda Vehicles at the Concord dealership in the past. My recent experience in buying a used vehicle there has been an absolute nightmare!! The vehicle was for my daughter. From the very beginning with her emailing the on line sales person Ali to the financial guy who we signed the papers with both lied and told us something we would get, but in no way was the information correct and we were told something and got something totally different! We were miss led and lied to and deceived. Even when we went to make several calls and went in person to resolve the issues no one would see or help us till after the "10"days you have to rectify issues which they give before you can return a car. It's apparent fraud was involved. Only then were they rude and unhelpful! I guess a new general manager is now in place who offered to help us return the car. "Chi" appeared to help and take back the vehicle. Only to find out they did some more shady stuff with the DMV. Funny that Chase is asking us what they did?? Needless to say it's being taken up legally now!! Oh and if they tell you the Complete Theft is put on all their cars and have you pay for it. It's voluntary but they make you think you still have to pay!! You have the right to not pay for it even if they say it's on all their cars!! Please choose another dealer because they are not honest!! Never in a million years would I expect Concord Honda to do this to me!! Just waiting now to see what else turns up for us regarding how they are handling the vehicle they sold us with using fraud and lies!! read more

I have leased three separate Honda Accords from this dealership and am driving my third now. The service department no longer answers their phone, and I don't want want to make the appointment on line as I have two recall notices on my vehicle. I need to know how long it will take to preform the services as they no longer offer a loner car. The recall notice says that the dealership will provide one, Concord Honda does not! read more

I've been going to this dealership to get my car serviced since moving to Concord in 2016. The service has been typical, as you would expect at many dealerships. While my experience with their service department has been good, my sister's experience has been the opposite. After $250, she learned that she was overcharged for services that were not necessary. The next part of my review is my recent experience when attempting to purchase a vehicle from this place last month. The sales guy took 3 hours to finally bring the vehicle I wanted in the correct color and model. We came in with a specific color, make, and model in mind, but kept showing us other cars. During the sales process, the sales guy talked about "sonic pricing" which he purported means they have the best and lowest pricing, reducing the negotiation process. This is false. Sales guy started with the MSRP - same as every dealership in town and on Honda's own website. What upset me the most was when the Sales Manager David Tran stepped in for the sales guy. After giving us his "best and final offer" (the only offer he gave us), he said that I don't have to take the offer and I should just go home. "It's a Sunday, it's raining, and I know you want to go home and relax. So do I." He said I looked tired and I should take my baby home, then stood up from his chair. I was dealing with him for no more than 10 minutes when he made those comments. We got up and immediately walked away. Writing what he said to me is much different from the actual conversation that took place. David Tran was condescending and misogynistic. The following day we received a call from the first sales guy and said that prices change every day and they wanted me to come in again to discuss the sales price. They think they could make a better offer. Mind you, we were negotiating $298 off the sales manager's "best and final offer". I told the sales guy why they wouldn't be getting my business and I asked for the General Sales Manager or the GM to call me. Several days later, the GSM Royhan called me and I explained my interaction with David Tran. He apologized, but did not offer a resolution, even after I told him that we would not be taking our two vehicles to get serviced at that dealership again. As a woman, I felt the men in this male dominated industry belittled me. As a customer, I felt under valued. If I am spending $30k+ at your dealership, I expect to be treated with the same respect I give, and not a victim of such blatant misogyny. I gave over 3 hours of my time to you while you brought out all these cars I did not want, but then told me I should go home after spending 10 minutes with me to discuss pricing? How is that reasonable? I plan on filing a formal complaint with Honda Corporate. This dealership clearly does not care about their loyal customers nor do they care about making a new sale. Perhaps this would make them think twice before they blow off another woman. read more

This review is for the sales department and my GREAT experience with Ali Maloky. This was the easiest, smoothest, and friendliest car buying experience that I ever had. Ali Maloky was great - he answered all my questions authentically without me ever feeling like he was trying to just make a sale. He was also very accessible after my visit and would answer any questions I had afterwards. The finance manager who walked me through the payments at the end was also great! I really appreciated the honesty, non-salesy, and efficient experience I had at Concord Honda. Would highly recommend! And now I am off to take a ride in my new 2019 Honda CR-V! read more

I have tried this Honda twice now I will be going back to Walnut Creek Honda. The service department doesn't answer the phone. You can leave a message but no one will return your call. They have a courtesy shuttle but you have to wait 25-30 minutes. They tell you they topped off your fluids and do a courtesy check. They don't! In the 45 minutes from when I got there til the shuttle showed up, I watched as people came in and no one helped them. While I was being helped he talked over me to someone else about their car, making it take longer to get through my transaction. Also found out that while I was waiting for a shuttle, the shuttle driver was moving other cars around the lot. Some much for putting the customer first. read more

Don't go this location. I'm not a person who write a review but sales people here are joke... I would call scammers instead of sales specialist. Their price changed everyday and lie to you. Trust me..! Don't ever buy a car here. I recommend Walnut Creek location. They are honest and no hidden price. read more

Am gonna start bringing my Bussines to Walnut Creek honda , due to lack of communication with the service manager that never replays

Worst shuttle service ever exprienced!! If you have nothing to do and no where need to be, you will be fine. I go there for service because it is very close to my work, but Every time I go there for service, I had to have my coworker to pick me up as I could not wait for so long for a shuttle serive. Today, I was waiting for over an hour. They can never give you an estimate, they say whenever the driver comes back. I purporesly went there very early, so I don"t have to bother my coworkers, still ended up to call my coworker. I have had services at other Honda dealers before, I remember it ususally only takes about 10 to 15 min to get a shuttle. There was a Jerk (I will find out his name later) told me to get Uber. If i knew I had to get a Uber, i would not need to be there so early to waste my one hour, don't you agree? read more

Wish I could give 0 star. They almost broke my car. I leased Honda Odessey 2018 from this store and recently bought it when the lease expired. I brought my car for the maintenance a few months ago, they charged me over $400 for unnecessary maintenance and after the service, my car started making a noise when I drive! When I complained, only thing they tried to do is charging more for more maintenance. There is no one who is responsible and representing Honda this store. Also, it turned out that they did not fix the water leaking which was confirmed by Honda America as a manufacture defect almost three years ago. I brought my car to Walnut Creek Honda and they were super responsible and they fixed my car immediately and had Honda America cover the all the maintenance. Don't ever come to Concord Honda, your car will be messed up and they will be never responsible. I am from Japan, I know customers expect Japanese cars to be reliable. This Concord Honda never should use the name of Honda. Go to Walnut Creek Honda, they are representing Honda, which means responsible and reliable. read more

I love Concord Honda! Every time I need something for my car or have an issue this is where I come. I live in Walnut Creek, and every time I go to that location I either have horrible customer service, or I am given false information. I do not mind passing my local Walnut Creek Honda to come here! Way worth it, and you can trust they won't treat you like you are not important! Concord Honda has gone above and beyond for me, and I genuinely appreciate it! read more

Concord Honda - Photo taken by @brittanyjanae_ www.brittany-janae.com - Auto Repair Near Me - Concord, California

I came here after my car was totalled to purchase a new car. I was greeted by a man named Troy who helped us immediately. We first were looking at used Honda Civics and we test drove a few. I like to change my mind a lot so I ended up purchasing a brand new Civic Sport. Throughout the process and the back and forth, Troy was patient with me, which was nice because I am very indecisive. After we decided on the model, he let me line up the model in every color so I can be sure about the color I wanted. Overall the process was really long and we had hang ups at every turn. I had to come back the next day to pick up the vehicle. When we arrived the next day everything was waiting and we went through all the car details. And got the keys. Everyone was very nice, and I appreciate all their help. I would return in the future. read more

I took my 2010 Honda CR-V to have the front rotors turned and was told I needed all four turned at the tune of $300. After getting my car back I noticed more road noise than usual. There was a loud roaring sound coming from my front end. When I checked I noticed the right front and back rotor had lines in them and was not smooth when I rubbed my fingers across the surface. I also noticed a smaller lug not on my rear wheel. When I took my back and spoke to the service manager, he tried to make excuses about my roaring brakes, telling me rotors are not supposed to be smooth when they're turned. That's the dumbest answer I've ever heard. I guess being a female and coming from a family of mechanics doesn't qualify me as knowledgeable about cars. As for the smaller lug nut he said it may have been damaged and was replaced. If it was damaged, the machinic damaged it when my tires were balanced the week before. This is not my first (rodeo) brake job, I know how my car feels when brakes replaced. My rear rotors did not need to be turned, that was a sales pitch to get more money from me. I wonder what to expect when I get it back. I will not ever take my vehicle there again once this problem is corrected. read more

My husband spoke with a representative named Ali via email inquiring about a car that he was interested in. My husband and I drove down to Concord to look at the car and hopefully make a purchase with Ali. When we arrived at the dealership a receptionist greeted us with a smile and was very friendly, she asked who we were here to see and we said Ali, so she paged him to meet us on the sales floor. She pointed us to an area where we could sit and wait for him to come. We waited and waited and waited, before we knew it 50 minutes passed by and we were not approached by a soul. I have worked in retail over the past 15 years and it was so disappointing to see the lack of customer service at Honda in Concord. There were many employees that passed by us and not one person checked to see if we were ok, needed anything, waiting for someone, or a simple hello. The only reason this review gets one star is because the receptionist was very helpful as friendly. Maybe we should go back and give her the commission because we came there prepared to go home with a car today. Honda of Concord we will not be returning. read more