Detailed, communicated, on time, and also performs really clean work. I also recommend him to my…read moreclients in real estate for any renovations and big projects. He can also do commercial projects. Mr. Ua is also a licensed professional which helps put my clients and myself at ease!

Communication: Initially, communication was excellent, with…read moreresponses typically arriving within an hour. However, as the project progressed and more payments were made, responsiveness steadily declined. Sometimes, it often took 1-4 days to receive a reply, particularly when I was following up about permit submission delays. Workmanship: Average. The completed work was acceptable, but nothing stood out as exceptional. Contract and Warranty: The company did not fully honor the terms of the signed contract. After the deposit was paid, and before work started 10 months later, Solid Masonry requested additional compensation due to increased material costs. While material prices may indeed have risen, much of the delay appeared to stem from their failure to submit the permit application promptly. They initially requested approximately 30% above the contract price, though we eventually negotiated a lower increase. Additionally, a newly repaired pipe was later found to have been bent during the backfilling process. Despite the damage resulting from their work, Solid Masonry still attempted to charge me for the excavation required to expose and repair the pipe. Trustworthiness and Follow-Through: I was charged for both excavation and plumbing work. However, on the day excavation began, no plumber was present. Solid Masonry described this as a miscommunication, and I ultimately had to hire my own plumber despite having already paid for plumbing services through them. Another mistake on my part was paying the final balance before the permit was officially closed. Once payment was received, the company appeared to move on to other projects and did not proactively follow up on permit closure. The permit remained open until I contacted them and repeatedly followed up. Architect: The architect associated with this company had a reputation for overpromising and procrastinating. This was not only my experience but was also echoed by inspectors I spoke with at HPP. After receiving my deposit, it took the architect approximately five months to submit the permit application. After the project was completed, the architect again failed to follow through on closing the permit. Multiple calls to both the architect and contractor were required before action was taken, and even then, it took another two weeks to finally close the permit. Overall: To their credit, the company ultimately completed the project, although it took nearly a year from the time we signed the contract to finish. Unfortunately, the process was far more stressful than it should have been. I found myself constantly having to follow up on issues that I reasonably expected the contractor to manage, including permit submissions, plumbing coordination, and permit closure. My recommendation to future customers is to withhold final payment until the permit has been officially closed. I was also disappointed that the company chose not to stand behind its work regarding the bent pipe and instead attempted to charge me for corrective excavation. My overall rating is influenced less by the quality of the workmanship and more by concerns regarding integrity, accountability, follow-through, and trustworthiness.

1/4/2025 Aloha, Sam just finished building a Rock wall for…read moreus in Waimanalo , my wife and I are very happy with Solid Masonry and the end product !! The work crew are all friendly and get the job done .... Sam was fair on his price , and we would use Solid Masonry again for our next project. Jeff H.

CV Construction helped us with our kitchen renovation many years ago and did an excellent job…read more Just recently they helped walk us through the construction of a new house build and we are very appreciative of their assistance and very happy with the results they produced. Thank you very much Sam, Betty (and Victor)!!

Worked with them on two projects on my home. Adding double wall construction to my downstairs…read moresingle wall construction home fixing remote eaten wood and adding a lanai. Then 7 years later we used them to do our kitchen and bathroom. Victor was great to work with and let us know what was going on during the project.

Just a simple home owner looking to redo my yard. As year's went by lawn was over run by weeds and…read moreground was desolate. In just a few days job was done. Shaun and his team made the process so easy.also educated us on tips and tricks to help maintain the yard. I'm a very happy customer!!

The promises keep coming and somethings get done until you tell him that you will not pay for…read moreanything else until the job is completed. My contract started on January 17 2026 with a promise of 17 days from start of project to end of project. It is now September and my project is still not finished. To start, Shaun was to submit the package to Gentry Homeowners association to install synthetic grass at my home, but did not explain the details of the work on how it was to drain. The package was disapproved on February 9th. At that time I told Shaun not to do any work on my property (except the tree removal) until the homeowners association approved the work. So he did the tree removal and without approval from me or the homeowners association, dug up the grass in by backyard and attempted to level the area. Even though this was not to my liking at the time we still wanted the service to continue so I wrote and resubmitted the synthetic grass installation package to the homeowners association with a full explanation of service Design Build Landscape had promised me and also gave a copy of the letter to Shaun in good faith letting him know how to submit the package to the homeowners association in the future. Gentry Homeowners Association approved the work on March 23, 2026. I then told Shaun that we were approved to continue the work. Also by this time I had already paid Design Build Landscape about 20,000 of the 40,000 agreed to in the contract. As time went on, Shaun kept asking for things and money for my project and before I knew it I was purchasing items that Design Build Landscape should have been purchasing for this project along with giving Shaun other payments for his work. After reviewing my receipts and checks I see that I paid Design Build landscape over 38,000 of the 40,000 promised in the contract. Once I brought that to his attention and told hime that I would not pay him anymore until the project is completed the work also slowed to a crawl. When workers did show up it was mostly late arrivals and rushed work. Weeks went by with no-one showing up. Instead of making good on the work he began to make excuses like the weather, family issues etc. In short, when the money runs out so does he and you will not hear from him anymore because he ignores your text or has blocked your calls. His team left behind a lot of equipment and trash in my yard. Since hiring Design Build Landscape I have nothing but heart ache with his company. He might do other people right if it is a quick job like a patio or a driveway, but not any big jobs. Like I said early he talks a good game until the money runs out and so does he. The photos were taken on September 2nd 2026 and this is how he left my yard. I guess now that I will clean my own yard and get rid of his Junk. Does anyone want a good tile saw, maybe a few cinder blocks?

There was good communications at all times which I felt as very important. I contacted other…read morecontractors but usually got no response to my emails or phone calls. The workers showed up on time, were friendly and courteous. Finished their job expeditiously and with no fuss. Cleaned up well after themselves, getting rid of nails and screws and debris from the old rain gutters. New rain gutters look great. They billed me in the method I requested. They followed up to make sure all went well. I liked them well enough to recommend them to my neighbor.

My parents had a leak at their residence. I provided them with the numbers of several roofing…read morecompanies I found on Yelp, including AL Roofing. My parents called, and sent pics. The rep they spoke with indicated that they were busy but they would call back the next day. No one called back and my parents moved on. 12/25/2019: maybe if you spend less time writing responses to negative yelp reviews in which you imply that the reviewer is lying, you would have time to actually return calls. Just a thought.

masterpiece flooring did wonders for us! we found them on angies list and the owner was very…read moreprofessional and paid attention to what we wanted. they sent out makana to do the install on our room, makana was very professional and paid special attention to detail, even having the materials included within the price, so thats affordable to us, we didnt have to go out of our way, instead masterpiece flooring provided all materials and tools for the install. makana was quick and made our room look like a hotel room haha. i have included before and after pictures to show makanas work, we will be using them again.

These folks know their stuff. Willy can look at a floor and know fairly quickly what the options…read moreare. We actually live on the Mainland, so communication was key and they did well to keep us informed and to make key decisions. This is an older home with much of the floors carpeted and we wanted the hardwood under it to be refinished. So, there were bound to be surprises and they were a few. But, Willy and his crew walked us through the options to make the floors look great, given the age of the property. It even included time and effort to deal with termites and urine stains. They also moved the heavy furniture out and back when done. I was also impressed with how efficiently it got done. I'm glad I found these guys!

Takai Masonry Contractor came recommended by my Cousin's Neighbor…read more Finally met with Mr. Takai as we both had scheduling problems. He on the Mainland and me in Hawaii visiting my Mom. Agreed on a cost that would solve my Mother's yard water drainage problem. Met on Tuesday morning and work began that afternoon due to my remaining time of my short visit. Work was done in 5-1/2 days of the 8 days available for me. Communication was both ways, making sure I knew what was going on and me asking if certain things could be worked into the project.

Pauli and crew did a great job. It ended being a bigger job than expected, but he always cared…read moreabout "doing it right". No matter how much extra work was involved. Some people you can't really trust, but this is a man of integrity, and knows his stuff. Crew worked hard to help us with a monumental job. They went the extra mile, and also came back to finish up the small details. Highly recommend Takai Masonry Contractor. (make sure to not confuse with other contractor with similar name).

I called Sam on 06/04/2026 and he came by that day to install my window AC in Kapahulu, and he…read morecharged a reasonable rate. I will definitely use him again to install 4 exterior doors (2 entry doors, 2 screen doors), as well as additional house repair work in the future.

Samuel was awesome! He was quick to respond, in constant communication, on time. and did great…read morework! He's my new go-to person!!