My association looks better and is being managed the way we desired by switching over to CMS. The property manager who previously had the account did nothing to improve our community. Doreen M. Who is now the property manager has made changes in landscaping, maintenance, funding and bringing qualified vendors to help us fix any problems that occur onsite. Her influence and guidance has been the best we have had in years. Thank you CMS for allowing Doreen to take care of us. read more

Eli and Emery must have caught CMS on a good day. CMS managed our HOA and condo complex for 15+ years and the property has continued to deteriorate. Assessments are increased every year but there is nothing to show for the increases. My condo complex in Ontario, CA has seriously been neglected. I was able to secure a spot on the HOA board and I was in shock at what I saw happening. The CMS representative was defensive, condescending, argumentative, and rude. He kept blaming the board for all the woes of the property. The assessment was going to be increased again and the HOA nor CMS could explain why. Eventually, new board members were elected and CMS was FIRED. We finally voted out CMS and went with another, much more professional property management agency. It's only been a couple of months with the new board and management agency but the changes are already visible. read more

A tree fell and damaged my roof in February 2017 and still FIVE MONTHS AFTER absolutely nothing has been done. The excuse I get from them is that they need to do Asbestos testing before any construction can take place. My parents house burned down recently and it only took 3 days for someone to come and do the testing so that is just a bunch of BS. I'm already over my deductible for my walls in insurance but you can bet that I will be telling my insurance about their negligence for any additional damage that contractors find once the ROOF actually gets fixed and I can FINALLY start fixing the interior damage. I don't understand why they wouldn't fix my roof asap so prevent further damage (which could only cost them MORE potentially vs fixing it right away). Yet they seem to have time to harang me about a $10 increase in my HOA fees. Money hungry useless idiots. read more

I'm very happy with CMS services and they work really hard at getting things done throughout the community. Our Association Manager, Diciembre Vaca stays on top of all the issues here on the property. I would highly recommend CMS for all your Property Management needs. read more

woodridge mail boxes are vandalized and don't lock anymore. you'd think this would be an urgent matter as our mail is being stolen, but no. still broken! mail still being stolen! horrible HOA. When will this be fixed!??? They never answer the calls or call back. read more

This is one of the most unprofessional companies I've ever had to deal with. Unreliable and incompetent doesn't even begin to describe them. Not only are they hard to reach, but they have very little knowledge, if any, pertaining to the places they represent. It's very disappointing that the complex I live in chooses to use them. Their service and attitudes are subpar. They fabricate rules and policies when it suits them and have nothing to back them up. When asked to provide any type of proof or reasoning, they can't. They do not manage, they avoid. read more

This is a terrible company I have lived at canyon hill off foothill in San dimas For 24 years and gosh this is the worst company by far.. They don't answer they never return calls they pick on people for the most ridiculous reasons our mails boxes were broken into they wanted everyone to pay 200 plus to purchase new mail boxes how ever we are on the high end of association dues monthly. Where exactly is all that money going trust me not to the amenities we have one pool and spa that has not been re done or remodeled since I have lived here .. The pool cover is rotted and was suppose to be replaced years ago .. Just another problem they painted the walls without anyone's input a horrible bright white .. They tore out bushes and trees that created shade and were homes to many birds nest they left baby birds dead in the grass areas and my children were crying because they were playing out side and saw them it was so hard to explain to them what happened they couldn't have simply waited until winter when they were gone .. We put up motion lights after the break in and car break ins and they have the nerve to send out a letter saying they didn't approve such lights which were for safety for our kids and our selves .. They can't answer a phone call or return one when it is regarding something important .. They have one task to turn on the spa on a certain date that wasn't done on time this year or last I think this place is horrible read more

The worst. Unprofessional. Constantly blaming the board members for the problems in a complex and pitting homeowners against each other instead of addressing issues. Put EVERYTHING in writing. They will let your investment rot away. read more

Condominium Management Services - Termite damage I've been asking for it to be fixed for 7 years. - Property Management Near Me - Claremont, California

I Have to agree with the Negative post here on yelp. As you can see most are negative. CMS is a joke!! I have been putting off posting on here for a few years. I figured why not, we live in America and the freedom to speak. I would say if they don't like the bad post, oh well do something about it. I have lived at first Impressions for 7 years and I have dealt with Jim McCarthy Jr many, many times over the years. He is rude, Inconsiderate, think he knows everything , he belittles you and makes you feel stupid. If you don't leave your concerns in a voice mail or a text message you don't have a chance to express yourself or even talk because he cuts you off. He is worthless and does not know how to deal with people in a professional kind way. He has yelled at my husband and I both on the phone and has hung up on my husband. What kind of business does that? Its darn right rude and inconsiderate. If it wasn't for his daddy owning the business I don't think he would be working there. Truthfully his dad is not much better then Jim Jr. Over the years Jim's favorite saying is " Its being addressed" Well its being addressed for years now. I am the type of person that obeys the rules and regulation. I live on a Fire lane street, and when I first moved it my daughter parked partly on the blacktop in the fire lane, other neighbors we're doing it, so being a new resident thought it was okay. Well my daughter got a notice by security on her window that we needed to move car or it will be towed. We spoke to the President of the Association and he told us it's a fire lane you have to park in your garage or driveway as long as your off the blacktop. Well we learned are lesson and have not parked in fire lane the past 7 years. Then the issues started and my neighbors we're parking in fire lane all the time and they were not getting cited, What's going on here? yes I called Jim Jr to find out why we got cited but no one else is. I was very upset with every reason to be. Parking was a mess, we have visitors parking for our guest, but residents Utilize them all the time. They cant park in there garages because they are full of junk. It's in our rules and regulation parking is for visitors not for residents to park or store there autos, but yet 7 years later nothing has been resolved, but yet Jim Jr say's it's being addressed. Yes I'm very outspoken, but I have a heart of gold and am very friendly and want my community I live in and pay HOA's to look nice. We help pay you Salary and keep you in business, you should treat people with respect and stop lying and making promises you can't keep. All you do is upset residents. We don't want to keep hearing" it's being addressed " and don't see any results. Just cause you go to meetings and speak up about issues that need to be addressed doesn't make you a bad person and reason for the board and MGT company to dislike you. That's what meetings are for. Something is not right if you can only get a couple people a month to attend a meeting when you have 100 homes in the community. My Opinion is because nothing gets done and they laugh at you. Well since I first started doing this post months ago Jim Jr is no longer handling our community! A little more things have improved since Lori took over, Painting the walls that surround our complex and some land scaping. So that is a plus. Parking is still a problem, they seem to tag some cars and just drive by other ones that are in violation, I think I got my point across. CMS really needs to think about these bad reviews and do something about there customer service and how they treat and yell at people on the phone, listen and don't cut us off. You are not better then us. We as residents have a right to speak up and voice our opinions. Remember you don't live here!!! # surefeelsgoodtowritethisreview read more

I have worked with several members of the CMS team over the years and just finished working with them on a construction related rehabilitation. This experience was great and I wouldn't hesitate to refer their services to other Associations looking for professional management. They are always easy to get a hold of and prompt in answering questions and getting the necessary approvals when needed. Due to the nature of working in homeowner associations it takes experience and organization to get things accomplished and the CMS team always manages to make it happen! Thank you and keep up the good work! read more

I love this management company. Mike is very professional and does his job well managing our property.

Worst service. Jim Jr is as rude as they come, we have been having boiler issues for over a month, taking cold showers can't wash dishes and still temporary fixes. We have green spas with funky smells and according to jim he looked at them and they were fine. read more

CMS has been managing our association for the last 15 years and they do an exceptional job. Our agent, Mike, is very professional, knowledgeable, always responsive and gets things done right away. Our complex has never looked better. I would highly recommend CMS for management services. read more

[I've read the other reviews on CMS. They were all negative. And I totally agree! I've been in management for 45 years, owning large successful businesses. I have managed properties. I have worked with many management companies. And CMS is the worst I have ever witnessed...in every area. -They are very unprofessional. They act in a very pompous manner to cover to their lack of professionalism. They don't welcome suggestions and they become very defensive when confronted about the job they do for our neighborhood and park. They love to send notices to the residents about repairs needed, yards not kept up, or houses to fix & paint...but they let our park buildings deteriorate, wood rot, iron fences rust out, b-b-q's rust & fall apart, and our pool areas become very dangerous to the point of being closed down. In other words, they don't practice what they preach. They don't manage in a way where maintenance is key. There method is to let something rust out, rot out, or break and THEN replace it at 10 times the cost of simply maintaining it. -They don't listen. To the needs of the residents, to the requests of the HOA board. Half the time they don't even put the proposals presented by residents on the monthly agenda. I've written them150 e-mails over the last 4 years. Reminding them over & over & over about different problems in the neighborhood. Security problems, maintenance problems, enforcement problems, tagging problems, serious property problems(uneven concrete caused by trees, huge ruts in the pool concrete that pose huge dangers of tripping & falling, drug gangs literally owning our park for their use(heavy drug use and selling every day), attacks upon our children or innocent students passing through the park on their way home. This is SERIOUS STUFF, folks, but this company just ignores most of the messages, most of the reminders, most of the proposals, most of the urgent pleas to take action. That is where they really show their pompous attitude. They think and act and react like they are above it all, but do nothing about it. They just don't like to be confronted, to be made aware of their shortcomings, and to show a little humility when it comes to responding to the needs of our neighborhood. We have major drug, alcohol and sex problems. We have no security measures set in place and being inforced. We've had attacks and robberies in the park and their are drug deals going on every day here. But after 30-40 pleas for them to do something concrete, they turn a deaf ear and just "hope" the problem will go away on its own. To add to all the problems of their failure to communicate with the actual neighborhood, they have no one on staff who can handle calls from our Hispanic Spanish -speaking residents , who make up about 80% of our neighborhood. Again, I read other reviews about their pompous behavior, so that explains a lot about their "non-involvement" -They don't show consistency & follow through or they procrastinate until a problem has become much bigger. It took 2 years to get the uneven concrete sidewalks fixed. 2 Years of constant reminders. And then they try to pass off the irresponsibility onto the HOA. C'mon, CMS...we pay you a good chunk of money to "manage", not pass the buck or continue to offer weak alibis and excuses. Professionalism means seeing a problem or being made aware of a problem and then acting on the advice and consent of the HOA board...not continuing to forget to put it on the board agenda, addressing the problem and coming up with a solution to the problem. This management company is not a problem-solving company...I actually heard one manager say "let's just wait until the bbq falls apart" and "let's wait until the iron fencing rusts out" and THEN we'll get it fix. So much our our hard earned money has been wasted and misspent with this pompous attitude. We need to be about stewardship, about maintenance, about regular check-ups, not about waiting until a 120 lb. rotted wood beam falls off a pool patio covering that could easily kill or seriously hurt anyone playing in that area. Not waiting until our concrete slabs are almost 3 inches different in level, causing children and park users to trip and seriously injure themselves. Not waiting(for 6 months) for a fist-sized hole in a stucco wall in park to become a 5 foot hole that cost 10 times what it would have cost to have the fist size hole repair. Not waiting for 6 weeks to finally get park sprinklers operating properly(by that time 1/2 the park grass and plants were seriously dying). There is an "incredible" amount of unfinished business that this company just keeps pushing further and further back. I'm really hoping other clients of this company will come forth with the truth and get this company to listen and respond. read more

I have worked for Condominium Management Services for over 30 years. However for a company to stay in business for over 37 years says something about that company.!!! We have over 200 homeowner associations that we manage. The people that are complaining on this website are usually, and most definitely, the people that have violated rules or do not understand what an association is about. That is why they are so angry. What they don't understand is that we only "manage" the HOA. The association documents and rules are what guides and directs how it will run along with awesome board mWe have worked with hundreds of homeowners and board members to help make the association that they live at to be the best it can be. The CMS family is what has made this company what it is and that it has survived for so long. We have more than 20 employees that have been with CMS for over 10 years!! That speaks volumes for the type of company that we are.!! We are upfront and honest, we inform board members of all legal and legislative updates, our managers are educated and certified, and all of our employees take pride in how we help all of our associations strive to be the best they can be. read more

For the most part dealing with the numerous condo management companies we've had, since I bought my condo over 14 yrs ago, has rarely been a positive experience and CMS is no exception. I've reported a roof leak 3x in the last 1 1/2 months and the way it's been handled by CMS is terrible. It's still leaking even after they sent a 'roofer' out! They are very unorganized, no empathy and their response time (to the actual emergency) is something that really needs serious work. The on call person responds to your original call, when you go thru the after hrs emergency, but I'm convinced after that they lose your number. After my second call I had to hound them to get the rep for our association to respond. read more

CMS Property Management is not adept or equipped to manage homes. They do not have competency to communicate or take any action to be of service. We live in nice homes and the Board's selection of this company is grossly disappointing. It saddens me to no end to dislike my home because of this company as well as the Board's decision to use them. read more

This company has questionable practice and cannot be trusted. You need to educate yourself and know your rights because they will not work on your behalf or be an impartial party to help protect your rights (as they are required to be)! Listen to the previous reviews. People have no reason to lie. Any attempts to address issues or concerns with this management will be met with silence or ignored. read more

My sister and I (we each have our own properties) procured the services of CMS Management and we are so delighted we have done so. I normally don't take the time to write reviews but felt compelled to do so because of the outstanding services we have experienced in the last 6 months. The property manager assigned to us is awesome, we call her with a problem and she handles it immediately. If she is ever unavailable for any reason, we get a prompt response from one of the property managers. The financial reports our Board has received thus far are professional, timely, and flawless. I would urge anyone looking for a management company to give CMS a try. There is nothing to lose as they have a six month termination policy if you are unsatisfied for any reason. Unlike most other management companies which have 1 year termination polices. In reviewing the other comments on here that are only one star ratings, I have noticed that most of them are from disgruntled tenants, do not let that fool you! Thank you CMS Management Services for your impeccable service!! read more

CMS is a very dis-organized firm. Their way of billing for hoa dues is totally unorganized. Their security as far as parking is almost non existent. Some days, the cars are parked everywhere except in garages. It looks like a hotel parking lot. Do yourselves a favor and look elsewhere for a management firm. read more

I wrote a complaint about one of their managers and they have the attorney for the HOA ( not legal) reply and then they billed me $600. While trying to refi one of my properties my broker said they are the worst management company in the area. They are slow and charge for everything. If you HOA is using CMS, you should complain. read more

Our complex went 7 days without hot water to bathe, sanitized dishes, sterilize baby bottles, etc. Inconvenience to all did not seem to matter. Additionally, we have had repeated gas leaks with residents smelling gas for years from this boiler. A resident had the gas company come out and said the boiler was unsafe and shut it down. Also, an independent repair person was asked to render an opinion/solutions on the 7th day of no hot water and said the 13 year old boiler has been poorly maintained which would have extended it's life on this expensive piece of equipment and could clearly tell what was wrong, interesting. We were appalled at the attitude of Jim McCarthy Jr., our community manager/agent and office staff. It was not an emergency on their part. They kept passing the buck to the HOA board as an excuse meanwhile, people had to endure no hot water for days. The common statement was, "well, that's what I was told." No first hand verification after they were told that Rancho Cucamonga Building and Safety said that someone from the repair company, a board member or CMS representative should be on site to verify a repair was successful. Many times we were told day after day the problem was fixed, when it wasn't. Terrible. read more