Just got her to trade in my car. When showed pay stub for me and my son. I was told they was fake. I am over done with this shit. I can't believe he said this to me. And my son was fake to. After working twelve years at my job and two years at another. And mean while my son working his for two years. To come up with they are fake. I am pissed off. Not only that I deserve a apology and some purks for him saying that shit. I am not a fraud. read more

Rich Anderson was great to work with at Nissan! Super knowledgeable and professional, he was able to answer all of our questions and made the car buying process as smooth as possible. Would highly recommend working with him during the car buying process. read more

I took my car in for repairs. I have had a recurring issue that is very hard to reproduce and will not trigger a code so it is nearly unfindable. Another local dealer and an independent local mechanic have suggested different repairs each costing estimated hundreds of dollars. I came in with a repair in mind and willing to throw $800 at it if necessary. Conicelli was honest enough to inform me that my problem was uncertain, the solution I had in mind was probably not the one that would fix it (I was thinking of what the other dealer had recommended) and that my options weren't clear. They did not suggest random costly repairs as others had done. I appreciate that. It would have very easy, if they wanted to, to have hit me up for a repair I didn't need. I will go back to them. read more

Hi Lori. I just wanted to let you know that I finally had my dashboard fixed at your service department yesterday. I dropped it off Saturday. When I picked it up last night the airbag light was flashing and it says the passenger air bag is off. Not to mention the windshield washer fluid no longer works and is now gushing out of the car. I'm furious! I got one problem fixed and now have 2 others. I honestly do not understand why the service department can't fix my car properly. This is aggravating, frustrating, annoying. This is unacceptable! I called Jack this morning and made him aware. I need this fixed now! read more

BEWARE This is my first review ever. But I was so pissed at this dealership that I couldnt stop myself. They are unprofessional, rude and incompetent. Even after providing the manager a chance to fix a problem with the car, the only reaction we got was... "Thankyou for your feedback.Have a good day". They also mess up the company recommended services and if u dont notice, they skip many of the services which are covered in the price. And are usually very rude if you confront them. I hope I could help someone from this agonizingly bad dealership. :@:@:@ read more

We made a purchase on Jan 28th, 2016 from Kevin Bonney Sr. He seemed like a nice man and found out he is also a veteran like myself. So we had something to chat about while I was test driving the car. As we were closing the sales, I noticed that the vehicle only came with one car key. So I asked Kevin if I could get a second car key. Then Kevin checked with his manager and he informed me that the second key will be shipped to the dealer in a couple of days from the auction place. And Kevin informed me that he will follow up with in a couple of days regarding the second key. I found Kevin does have the right customer service skills as a sale person. He is rude and does not take a full ownership of his sale based on the phone conversation I had with him. Around 5:30 PM today, I called Kevin on his cell phone to follow up regarding the second key. His first response was to check with used car sales manager, Dan McDonald. I found his answer very odd. Because Kevin was the person who suppose to follow up rather than me following up with his manager. Unfortunately, I called him on his day off so he could not do much for me. He did not even offer me to follow up regarding the second key when he is back at the show room. I asked him to follow up and have call me back when he has an update. He refused to do so and then hung up the phone. He clearly demonstrated a lack of follow up or made an empty promise to his customer which will not be coming back to him for sure or perhaps to the dealership. And his lack of customer service skill by hanging up on his customer. Who would do such childish act as an adult? It was a simple thing that Kevin could have done to make the entire experience smooth and pleasant. But Kevin decided to not to pursue what he should have done to make his customer happy. Simply, based on my unpleasnt car buying experience at Conicelli Nissan in Plymouth Meeting, I would like to share my unpleasant experience with others. read more

It has been a long time, since I had a dealers sales manager guarantee a price for a specific vehicle with the salesman, only to retract the price the next day and blame it on his computer. Not a reputable professional way of earning your reputation and gaining repeat business. Businesses,should never forget word of mouth is a big referral factor, especially when the price of the vehicle is $40,000 plus. Gene read more

After a tree took my car out last week and Progressive said it was totalled, I returned to my favorite dealership. Rich Anderson did a great job of helping me find a replacement car that fit both my expectations as well as my budget. I recommend him and Conicelli! read more

I've always trusted and relied in Conicelli Nissan to take care of my SUV. Mark is very knowledgable and a straight shooter, and their shuttle service is great. However recently the clip to my oxygen sensor broke. Spent hours trying to fix clip in very cold weather. Figured Conicelli could help me out (granted only three hours left until closing) because I just needed a zip tie or anything to hold it together (tight area so needed put on lift). I was told flatly that they couldn't help me and to make an appointment. I was upset because I spent the day out in the cold trying to fix what would have been a simple fix given that they could have put it on a lift and taken care of it in 10 minutes. I've always serviced my car there but have a bad taste in my mouth after that. Now let me add some of the good (which is why I gave them three stars. (And I haven't talked to Lori but feel compelled to be fair). They tell you what is wrong via phone and give various options for repairs that can wait and ones that need attention. They fixed my transmission under warranty with minimal disruption (loaner car ) and was happy to have that problem fixed). Take the good with the bad (can be expensive, also) and you get three stars. read more

My car lease was ending and I decided, after some research, that I wanted a Nissan Rogue or Pathfinder. I've driven by the Conicelli dealership numerous times and several family members have bought or leased from Conicelli and had good experiences. I "chatted" them online via their website and got a callback quickly from one of their salespersons. My experience with the salesman, B, was phenomenal. He took me out on several test drives, explained the features, pricing, and different options. He spent a good two hours with me. I wasn't ready to commit then and there and he wasn't pushy. Overall, an excellent experience. I called him later that evening and told him I wanted to lease the car and we set an appointment for the following day. Unlike other times I've dealt with a car dealer, my time doing the actual "purchasing" was painless (until the end). B had taken the time to get all the pertinent information from me beforehand, which dramatically reduced the time I needed to spend inside. He had my new insurance card ready to go, the temporary registration, and a host of other documents ready. This stood out to me, as other times I've leased or bought a car, I remember spending hours while they draw up all of these documents with me sitting there waiting. The only snafu I ran into was at the end. I was with the "Finance Guy," S, signing the final paperwork. He tried to push me into their ultimate tire package, which I declined, and then as he explained the lease agreement we came to the "Disposition Fee." Apparently, if I choose not to lease with Nissan again I will have to pay $395, which was the first time I was hearing about this. Quite honestly, had I known about this, I might have considered looking for a lease without this fee. Without hesitation, I told S that this was nonsense and it's hidden fees like this that make people so distrustful of car dealers and the whole car buying process. I also told him that I understood it was a done deal, but I was frustrated. S responded by telling me this was standard practice when it came to car leasing. It hit me that I might be getting a letter from my old lease (through Jeep) asking for a "Disposition Fee." I told S this and that I was annoyed that throughout the car leasing process no one had mentioned this possibility to me. I recognize that I should have done my own homework and though Nissan had included my final lease payments as part of the offer, I would have bargained to get them to include a potential Disposition Fee with the offer. S didn't understand my frustration and kept circling back to how this fee was a standard when it came to leasing. I simply told him I wish the Nissan dealership, when investigating and helping me end my current lease, had brought up the possibility of a Disposition Fee. I said I was frustrated and if I'd known about a potential Disposition Fee, I would have bargained to get Nissan to pay it off. I again told S that I knew it was a done deal and I was simply annoyed. I told S that I would be sure to mention this in my online review of my experience, as I do think Nissan should have asked me about a Disposition Fee when helping me end my current lease. S then proceeded to argue with me- despite me acknowledging that the fault was on my end- and actually stepped out of the room to either cool off or talk to his boss. His final word in the argument was that the deal I was getting wasn't netting the dealership Nissan anything. (Yes, that makes sense.) S paged my salesman who couldn't have been more gracious or understanding of the frustration I was feeling. My salesman insisted on calling the the bank I was previously leasing with and confirmed that any and all fees were being covered by Nissan. He saved the day (and got them the 4th star). Aside from the "Finance Guy," I'd definitely recommend checking out Conicelli the next time you're looking for a new car. read more

I've purchased 4 cars from nissan conicelli within the past 3 years.. Traded in 4 cars as well... I've checked on their site after each trade in and they marked my traded in vechiles 5 grand more than I received in trade in value... they made 20 grand off me in trade ins and ive purchases 4 cars plus paying the differences on those cars... ive been trying to buy a FIFTH car and they refuse to lower their price continuously saying ,"We know you buy alot of cars from us we just can't lose money" .... thanks for taking all of mine... im completely frustrated and will never return and take my business each year elsewhere... read more

Bought my 2008 car somewhere else where I'd been a loyal customer until recently. When I took my car in for routine service last month, I asked about getting a new door handle, as mine was loose. The service manager told me I needed a new lock assembly, which would cost about $600. That didn't sound right since the lock was working just fine. So I took it out to Conicelli where they ordered a new part of the handle for $22 and when it arrived and I wasn't sure how to install it, they installed it for me and also filled my tires w/air to turn off the pressure light - and to my shock - didn't charge me a penny! And that's how you get new customers! read more

Beware of this place. They take advantage of people going through hard times with bad credit. Our lease was ending and we were looking for a new but used car. They told us that they could get us approved as long as we were willing to put money down. That wasn't an issue. We test drive a 2016 maxima SR. It supposedly had about 28000 miles on it. The car looked and drove like it had 80000 to 100000 miles on it. The other issue was they were charging more than the car was worth. Now I know dealers have to make money. And most valuing companies take that into concern when they decide the cars worth. The sales guy showed us a list of all the used cars, their worth, and price. There was about a 4000 dollar difference for this maxima. I asked the guy why they would charge us so much more than it's worth. They salesperson said they had done a deal on the car that put them under, that they had most likely sold a new car to the customer trading it in and it may have been a repeat customer whose business they wanted to keep. I then asked why I should have to pay for their bad decision. He replied that's how this works. Are you serious? Obviously we left without buying the overpriced car and never went back. This was almost 3 months ago now. This sales person and managers from the dealer are still calling me and leaving messages. I would never buy a car from such scammers. Buyer beware. read more

Everyone at Conicelli Nissan was outstanding, I called and spoke with the GM Mr. Lewis, he gave me lease payments on a 2013 Maxima, the payment was so good it was hard to pass up. When I took delivery of the Maxima, Tom West and Tugkan my salesman, were extremely helpful. My family and I have bought and leased many cars from the Conicelli Dealerships and they are indeed a "nice" place to get a car! read more

We will never step foot in a Conicelli dealership. After a lot of going back and forth on car pricing we finally agreed on a price over the phone. We were assured that was the price and we wouldn't be wasting our time after driving an hour to get there. Well don't you know after we get there that they want to change the terms we were promised to get us at that agreed upon price!!! Then they told us they figured out the sales tax wrong. Needless to say they weren't very nice. They were very unprofessional. We then left very upset and we bought the same car but in a different color for 1300.00 less. Their loss our gain. Thank you flemington Nissan, you're the best. Conicelli Nissan, you're awful!!!!! read more

Had a good buy experience. Dennis & Eddie were courteous, straightforward & knowledgeable. Bought a certified '16 Altima. Process was very professionally handled. read more

The only reason I bought a car from here is because I found a great deal on a 2014 VW Jetta. Other than that, I really wasn't impressed. My salesperson was not what I'm used to which I'm okay with (he wasn't overly friendly or sales-y, which had its pros and cons). I did not buy this car because anyone sold me on it, I bought it because it was a good deal. Turns out the car was listed $1,000 less on the website than they actually had it priced at the dealer. When they brought over the paperwork, I wasn't about to pay $1,000 more than they listed it so I made them go back and figure it out, and then the manager came out and told me the third-party company they use to list their cars online posted it wrong, but they would honor it since it was only $1,000 difference. Well, okay guy, I would've walked out the door if you didn't. I couldn't help wondering if that was a scam or really a mistake, but either way, it was unprofessional. Other than that little mishap, both my car salesman and the guy in the back who processes all the paperwork made me feel REALLY stupid for not purchasing an extended warranty, which I didn't want on a car with only 8,000 miles on it. That's my choice if I don't want a warranty; they didn't need to push it and roll their eyes at me for foregoing it. A young woman buying a car on her own tends to result in those sort of interactions though, so I just stood my ground and let them think I was stupid. Then to top it off, no one showed me how to start the car or any of the controls in it. I never had a push start before, so I didn't know you have to have your foot on the brake to start it, and had to go back inside to ask for help. Then I had to sit there for 5 minutes trying to find my headlight controls. I know I was buying a used car so I probably didn't get the same treatment as someone buying a new Nissan, but I expected more. read more

I have to update my previous review. while it was frustrating that no one called me back at first, Conicelli really stepped up once my complaint reached the right person. Paul Leahy from Conicelli reached out to me a few days after my post and I have to say...Paul is fantastic! He was very attentive and very nice. My car was assessed the week before the 4th of July and fixed the week after. I was given a rental car during both assessment and the actual repairs. Paul even had the guys detail my car. it has never looked so good!! I am so happy that my baby is okay. I love my car and I love the service that Conicelli provided. Paul, the body shop, the front desk girls and Barb in the Rental Department are all top notch. I will def go back when it is time to upgrade my car. Thanks:) read more

Great experience at this location ! Anthony driver was so friendly and professional! Ronnie and Craig were also very kind and helped me make the appt and communicated the entire time. I will return here had bad service at another Nissan Dealership I will recommend this place to many people! Thank you guys at Conicelli Nissan ! read more

Best car buying experience I've ever had. Andrew Diem did a wonderful job on getting me the right vehicle and was very thoughtful, courteous and thorough. He took the time to explain everything in detail. I have to say buying from Conicelli was awesome experience. Special mention to the Sales Manager Tyler McLaurin and Finance Manager John Frederick as well. This team is great and I will definitely go back and use them again!! Thank you. read more

After years of Volvo's and Mini's. I thought I would try a Nissan. I didn't buy my car from them, but I never have a problem with service, they are very professional on the phone, and in person. Never had a problem with scheduling an appointment, (but I usually like to call and talk to someone to do that) they go over what's been done. You know the most expensive vehicle on the plant, the Space Shuttle breaks down, so I don't get overly upset when I need to take a car in for repair or recall (3rd one). My first experience was an oil change, in and out in 20min's, all the coffee you can drink and wiFi. read more

We just purchased a vehicle from Conicelli Nissan and left feeling extremely satisfied! Andrew D was our salesman and we were very pleased with how he treated us. His professionalism and his willingness to accommodate all of our needs as well as going above and beyond to make the sale happen are what ultimately inspired me to write this review. I would highly recommend Andrew to any friends and family in the market for a new vehicle! read more

As many of you have mentioned, I have had multiple bad experiences with Conicelli between sales and service and did not think I would buy another Nissan from them. BTW, this is my 8th Nissan. My lease was up and they contacted me. In addition I contacted 3 other dealers and Conicelli was the best price by FAR off the bat. We went in filled out the paperwork and was out in approx 2 hrs. BEST CAR SALES TRANSACTION, I have ever made! FYI, I worked with Andrew Diem. read more

Thank you for such an enjoyable & easy car buying experience! I came in for a test drive & left with a new lease. Couldn't be happier with the car or the wonderful service! John Scola was our consultant and he was truly phenomenal. So easy, personable, understanding & knowledgable. Thank you! I'd highly recommend this dealer to anyone & would send them to John! read more

TERRIBLE EXPERIENCE. Wasted five hours on a Saturday driving up from Delaware only to be told that the price quoted in e-mail on Friday would not be honored due to a mistake made by their internet sales team. If getting pricing from Conicelli on-line, make sure you ask them to double and triple check it before you make the trip to the dealership. Everyone was very nice and apologetic, but that didn't help erase the fact that they didn't honor the price that they quoted. read more

I had a great experience this evening with Gideon! He was so knowledgeable about the inventory and listened to what it was that I was looking for. I told him my priorities and he found what I wanted! I would highly recommend going to this dealership and highly recommend Gideon!! read more

Bait and Switch comes to mind when I think about my experience at Conicelli Nissen in Conshohocken. We had received an internet quote which is why we went there on Saturday Morning. We were handed off to four sales people showed cars we were not interested In and after four hours told they would not honor the quoted price. Upon arrival we checked in at the front desk and showed the receptionist the quote and appointment we received via email on a new Rogue. She looked at the quote and asked us to have a seat a salesperson will be with us in a moment. A half an hour later saleswomen approached us and asked some relevant questions about what we were looking for. We answered her questions and she said she had some cars that fit our needs and would we like to look at them and take a test drive. We said we would but first could we please see the cars from the internet quote. She said of course and asked us to have a seat and someone would bring them up from the lot. Forty minutes later she approached us and said that she was actually not our salesperson and our salesperson will be with us shortly. A short while later, a salesman approached and asked us some questions about what we were looking for in a new automobile? We showed him the internet quote on the three cars and he said he would have them brought up from the lot. About a half hour later he approached and said they were having trouble finding the cars in the email however he had a used Rouge brought up from the lot and persuaded us to test drive this car while they search for the reserved cars in the email. An hour later the salesman was helping other customers and I approached him regarding the cars we came to see. He said they were having trouble finding them in the lot. We drove to the lot and found three cars that fit the profile in the internet quote matching price, model and color. He said that he would have them brought up so we could take a test drive. After the test drive he was helping other customers and we said we would like to talk to him about purchasing the car. We waited for him to have a conversation when he approached with another salesperson and said this person would help us with our purchase. After a discussion, the salesperson said they could not meet quote we received from their own internet department. After we had been there three and a half hour, I spoke to the sales manager who gave us three offers none of them matching the emailed quote. The manager was rude and kept telling me this is how buying a car works. I said all I'm asking for is for them to honor their own quote. So we left after wasting our Saturday. read more

I had been to 2 other Nissan dealerships in the past week, got the run around from both and dealt with stereotypical car salesmen. I got an internet quote on the car I wanted for $160 a month cheaper than one of the other dealers so I decided to make the trip to Conicelli even though it was an hour away. When I got there Kirk had the car ready for me to drive, was totally laid back, yet still professional and the price in the email was a true quote. He was great to work with and made the whole experience easy and as quick as possible. I will return to this dealership to purchase all my cars and I appreciate the honesty and integrity of their dealership. Thanks again Kirk!!! read more

Stay away....after settling on a deal I sent them my credit info for preapproval. I received an appointment email about an hour later telling me to come in that night. When I arrived, I was directed to Tugkan the sales associate. He gave us the keys and we drove off for a test drive. Came back and sat at the desk where he presented me with another credit app. He said the online app didn't go through....WHAT???? you sent me an email telling me you got it....ARRRGGG!!!!!. Very long story short, Tugkan gets Warren (sales manager?) to come over and tell me sorry but we're not approved. So why did you make us drive 40mins to and from home to your dealership, make us sit there for an hour, and then send us home???? All this after telling us we had a deal on a car and you had our credit app. Well, Mr Conicelli, you had an opportunity to earn a customer for life and you blew it with your old school car salesman sleazy tactics. STAY AWAY FROM ANYTHING WITH THE CONICELLI NAME ON IT read more

Booked an appointment for an oil change, and confirmed over the phone the price was about $35. When I got to the service department, they told me my car (2013 Altima) REQUIRED synthetic oil, and it would cost ~$57. I read my owner's manual, and regular oil works just fine. read more

On more than one occasion I left the service station only to have to come back because they made a mistake. On March 12 was promised I would be out by noon, because of several supposed repairs (will come back to this). They made me sit there all day, because they couldn't "get a code to come off" the computers. Around 4 drove me to Toyota office to get a loaner. One of the things they said was broken was my A/C. Decided to wait to have that fixed. Took car to local mechanic who could find nothing wrong with A/C. A/C was fine all summer. I've had many more problems with Nissan service. While they are polite, they are wolves in sheep's clothing, they always seem to add problems to what I go in for. Will never go here again. read more

Thanks for letting me vent and share my experiences The end of my lease is approaching, and i needed service. I headed to this establishment, spoke with the condescending Mr Moron, and after he bad mouth my credit union because the refuse to let me be ripped off, I parted ways with him. He was using terms that i couldnt possibly understand and throwing numbers around as if i dont work hard for the money he was trying to fleece me out of, nice try. Onto service, waiting in the waiting room ,Brian comes in and starts to give an endless list of what " needs" to be done. The car is 30 days from return, of course i want to put new tires on it!?....I started to interject, as he wouldnt stop talking, and he said " your hurting my feelings, im just saying what it needs" . Really Brian , your feelings? ??? Who cares about your feelings? Not me! .....My guess is Mr Moron, ran his back to service on the mutiple times he left me at his desk to " check numbers" and told service to inflate everything I " needed". Well played . Needless to say I wont be back! read more

These people are either lying thieves or really really really bad at their job. You decide.... I have been having the same problem with my 2012 Pathfinder since April 2014. I have been back to their shop at least once a month so they can "fix" it again only to end up back there with the same problem a couple weeks later. It's under warranty and either they are just putting a band aid on the problem until the warranty runs up so I have to foot the bill or the mechanic has a crush on me and wants to guarantee he will see me about once every three weeks. Does anyone know anything about LEMON LAWS in PA? This is ridiculous! read more

At one point I referred all of my friends and family to get their cars from Conicelli Nissan as well as to have them serviced there. Never again! While the mechanics are very nice, there are some serious negligence issues. I brought my car in for transmission issues and was told that I needed a new one (mind you, my car is a 2014 with only 58,000 miles but that is a separate conversation). Luckily I was under warranty so everything was covered. Fast forward to almost 2 weeks later, I get my car back and was told it took so long because the mechanics changed my transmission twice. Not realizing it was already done until the new one was removed for another new one. That told me that someone was not paying attention which made me nervous but I was assured that everything was done correctly. Once in my car I noticed that my car was pretty much as the same mileage and gas range as when I dropped it off which means it was not test driven after the work was completed. Shouldn't this be customary for such an important repair? 30 minutes after pulling out of the service lot, and my car begins to roll backwards when in drive, so I put it in park and it still rolled backwards... turned the car off and it STILL ROLLED BACKWARDS!! On a very busy boulevard. I could have been hit by oncoming traffic since I had no control of the car. SO dangerous! I got towed back to Nissan and was told the axil pin was bent and popped out. Isn't this something that should have been caught on a car that had not one but two new transmissions installed that week? Someone definitely dropped the ball. Thankfully I didn't pay for it with my life! I was told that they had several transmissions to work on during the time that my car was there so maybe they were rushing? I don't know. Either way it is not acceptable. read more

I had the pleasure of working with Arkadiy Kichin at Conicelli Nissan, he works in finance. Arkadiy is helping me with a difficult finance situation and is working all the angles. He had me drive several cars so I felt comfortable with my decision and I wish that they were the first call in this journey but if I drive off with the Rogue SL Suv that I selected it will be great. It happened and Im getting ready to drive the vehicle home read more

Today, I experienced the best service I've ever had in Greater Philadelphia. I'm living far from Conicelli Nissan but lucky I found them! I accidently called them cause' I need to get my car done urgently. After I got there, they took care my car very soon. During the time, everybody I met in the service dept was nice, understandable and professional. They fixed my car in 2 hours with a clear and knowledgeable explanation. After everything was done, I just remembered my backup key was not working. In the past few months, I tried to change the key battery but the key still doesn't work. There were three different dealers checked my key, they all told me the same thing that I have to get a new key which will cost 300-400 dollars. So I described the situation to the mechanic in Conicelli Nissan, they changed the battery for me, which cost two dollars, and it worked! Finally, in total, I paid $41 for car diagnose, engine oil refill, car battery exchange (which they remind me it's in warranty), and key battery exchange! I have to say, I worked with several Nissan dealers in Great Philadelphia area, the price here is the lowest, while the service here is the best! No jack-up, no porker face, great atmosphere, they're truly caring about the client! I'll definitely recommend the Nissan Owners to come to Conicelli Nissan! Thank you for all of your efforts! Best regards, Qiao Shen read more

Wife and I came in this evening, (this was our 3rd visit to the dealership and we were ready to sign) asked to speak to a saleperson. 20 minutes later we decided they obviously they dont want or need our money read more

Recieved a call from Mr. Conicelli 1/31/2017. Very nice and honest gentleman. I will be editing the review after things are taken care of... Where would I even begin. This is absolutely the worst experience I have ever had. Lied to about the NCPO checklist and was never given a copy with the purchase, vague answers, lied to about the length of the CPO warranty, and even when they tried to make things right it is half-a** with not even an ounce of care. I had to go the length of including Nissan Consumer Affairs through this whole deal so you would have thought they would have paid a little extra care or attention? Oh, heck no. It is obvious that they just don't care because there is no retribution for their actions. Each and every one of them needs to go to customer service training because they just don't have a clue what so ever. I am actually a salesman and CSR for my company so I know what it takes to do a proper job and yes, sometimes a customer can be unreasonable. All I was asking was that I got the car I paid for. It is so bad that I don't even want to take my 2011 Juke back there no matter what they promise me. They have had 3 chances over the past 2 1/2 months. If you want to see what might be the best documented run-around experience go to: http://www.jukeforums.com/forum/nissan-juke-general-discussion/202410-dealership-run-around.html I made sure to document the entire exchange from beginning to present with pictures and emails in chronological order of events. People need to be warned because I am not the only one that has gone through all of this with Conicelli and I don't want anyone else to suffer the consequences of buying from them. If this is how one of their dealerships is, then you have to question the entire family of dealerships because they are all named Conicelli. I wouldn't recommend Conicelli for anything ever after all this. Just awful. read more

I wish I had read these reviews before taking my Nissan in for service. Having moved here from California, I had never taken my Nissan in for service in this area before and I will not be utilizing this dealership in the future for anything. I have an older Murano 07 and it has recently started to leak over the passenger side and into the floorboard when it rains. I suspected sunroof leak and took it to Nissan several weeks ago. I dealt with Mark (green team) who was communicative and let me know that they cleaned the clogged sunroof drains, and reattached front drain line and that despite a remaining sunroof seal issue that I may want to address with auto body shop, but when the sunroof is closed, and they tested it with water, the car no longer leaks. This was in writing. I told Mark, I could care less about the sunroof, never use it and and that this was great, as long as it is closed car doesn't leak, he confirmed this in writing. I was happy and picked up the car. two days later it rained, not only did it rain in my car as per usual, it was WORSE than before I picked it up. I left a message for Mark. A few days later he called me back and wanted to take no responsibility for this, just kept siting the seal problem on the sunroof, that he told me to take it to autobody for that, I kept asking for clarification, referencing the detailed invoice, where it says car no longer leaks per their testing and also noting that the problem was worse than before. He offered no real solution that didn't involve me spending more money bringing it in. I called my mechanic who is very trusted but a bit of a distance and he recommended an autobody / glass person Curt Rubendall in collegeville who I can't speak highly enough of. We brought it to him this past week. Not only did he let me know that all of the sunroof drains were clogged completely (which Nissan said they cleaned) and that's what was causing the problem), he called me a few hours in to tell me he halted work and sent me pics of a cracked windshield under the headliner. Per my Nissan notes they removed the headliner also and mentioned nothing about it. Curt took pics and halted to make sure I knew this crack was there when he removed it. He said it looks recent and I can only assume Nissan cracked my windshield when doing their work and didn't notate it at all. I had my car at the mechanic a week before Nissan and there was no crack at that time. Ican't believe this. Not only am I out the 258.00 I paid Nissan to 'clean' my sunroof drains, I paid another 200.00 to Curt to actually fix theproblem (it poured the other night and the car is completely dry) and now another 300 to 400.00 to replace a windshield. I don't expect any resolution from them, at least not from the response I got from Mark after my first call. This is a shady service department and dishonest. Sad thing is I plan to buy a new Nissan next year and I will drive as far as I have to to avoid this dealership. Avoid at all costs. read more

I really can't believe I can't give it no stars. I purchased my car a year ago brand new. I thought it was cool that you have your first 2 oil and filter changes for free and that inspection is also free. BUT the service is DREADFUL. Everyone seems to be in a bad mood and they all have an attitude problem. The service I received during my last visit was quite terrible. Although the paper I signed said "waiter", apparently my files were put into a bucket for "picking up." So I was sitting there for an extra hour in the waiting room bc no one approached me that my car was done. The largest problem I have about this, is that the associate named Jon, who had checked me in, could have easily taken a look around the waiting room and approached me, tapped me on the shoulder and let me know. There were very few customers that evening and I had spoken to him during checking in about some questions, so I was not just a face from many faces that day. He was also abrupt and rude at the time of checking-in and def had some attitude that I eventually didn't mind returning. So when I confronted him for not saying anything, since he knew I was waiting, he lied and said that he did look around and I wasn't there and that he also called me. Called who and what? When I asked 2 other associates if they saw me waiting there, they answered yes (obviously, since I did not move even for the restroom). I believe he put my name in the picking up bucket to be a jerk. There was really no excuse as to him not seeing me in the waiting room or coming up to me and letting me know that the car is done, especially if he sees it sitting out there for an hour. Ultimately, this person was rude and lazy. Obviously, he is in the wrong line of service, and that is customer service and he does not belong in his job. Two months later, I called again today for advice about a repair on my car and again I was only met with abrupt rudeness. I was awarded my next oil filter chance and tire rotation for free due to my exchange with Jon, but I don't even think that's worth it anymore. I'd rather just stay away from this place. People should not buy their cars here. Go to Faulkner or Colonial instead. Colonial service is def friendlier. read more