My experience with Conicelli Nissan was mostly positive. They were very prompt in returning calls and answering all of my concerns about financing a vehicle (this was the first time I ever leased a new car). Their internet contact, Courtney scheduled me in for an appointment with a salesman, John Scola - a very amicable guy. I forgot he was a salesman at times. He didn't make me feel like just some guy trying to sell me a car, but really worked hard to get me a great deal on a lease for a new Nissan Sentra, which I love. Sorry I didn't get that same warm and fuzzy feeling from the finance manager, but, hey, who does? It's hard to warm up to some guy that makes you sit there signing all those papers while trying to get you to sign a protection plan in case your car takes a BB to the windshield, which will inevitably cost you your firstborn child. And never cracks a smile. Aah, that's okay, it's his job. To tell the truth, I kinda wish I had opted for it that plan, now. Note - if you get an offer for that package, you should probably take it if you can. You can't put a price on the piece of mind you'll get when you don't have to worry about getting a little ding. Overall, the time I spent on the lot was minimal. They didn't try to push anything on me I didn't ask for or want. A few days later, I got a follow-up phone call asking how I liked the car and they also sent a survey. I usually don't bother with surveys unless I have something to complain about, so they should be happy that I didn't have a reason to fill it out. Hey, thank you to John Scola. You really did make my car-buying painless. read more

I was immediately contacted by Warren Lewis, the sales manager, After writing serval bad reviews on my recent experience. I was so upset with conicelli . Warren listened to my concerns and rectified them. I couldn't be more happier. He followed up several times to make sure I was a satisfied costumer. When I came in to have my car serviced, the gentleman at the front counter was very polite. Since Warren was off, He ensure that Dennis Crilly another sale manager greeted me. Dennis also made sure I was satisfied and a happy costumer. I was so relieved that my issues were resolved and I was able to get what was promised to me when I first bought my car. Also my car runs great. I had It for three months so far and I love It. read more

Their service department might be the worst of the entire strip of car dealerships on Ridge Pike. They used to be reliable and dependable but they have fallen off considerably over the last year or so. You would be better off taking your car for repairs or inspection ANYWHERE else. I bought/leased 3 cars for them over the last 12 years and used their service for years but won't step foot inside that building again. Trust me, you will regret it. read more

Great service and professionalism. Made it easy throughout the entire process. I drove up from Delaware after my car being totaled in an accident. I have bought a car from 3 different Nissan dealerships and by far Conicelli is the best. Made the process from beginning to end a breeze. Assisted me in anything and any questions I had. There was some confusion on what should be taxed because of the total vehicular lost check from my insurance, which was expected. I explained the situation to our wonderful Sales Consultant Tugkan Karamete. He got his Manager Chris involved. As the finance folks worked things out in the back Tugkan and Chris kept me informed of what was going on and how long it would take. No more than 5 mins went by without Tugkan and Chris checking in on me to make sure I was fine and keeping me updated. I am definitely going to continue to by my cars from Conicelli without a doubt. read more

Conicelli Nissan - Car Dealers Near Me - Conshohocken, Pennsylvania

See all

Made an appointment but when I arrived they said I was not in the system. Fortunately they still serviced my car. My car needed an inspection and they stated that I needed my breaks resurfaced and new rear brake pads. The quoted me a total price over the phone; however, when I arrived to pick up my car , the price had increased by over $100. I do not appreciate being misled on the phone and the whole situation was extremely shady. Will not return. read more

My husband and I traded in his RAV4 and my Jeep for a Murano SV and an Altima and we could not have had a better experience! Gideon was our salesman and he was excellent! We both despise car shopping but Gideon made it such a positive experience. He's wonderful! We love our new cars! A couple weeks later, I noticed my tire pressure was low in the one tire so I brought it in to get assessed. Turns out I had a nail in my tire and Conicelli was nice enough to cover the cost of repairing the hole. We are so happy we went with Conicelli! read more

SERIOUSLY, AVOID THIS PLACE!!!!! I came here on 9/14/18 due to a ticking sound on my engine. Mark (Blue Team) told me to stop by at 09:30, since they could fit me in at that time. They even offered complimentary shuttle service within 10 miles. When I arrived, I explained the situation, and I even mentioned that the oil level seemed pretty low. I waited until everyone in the waiting room before me got their cars to ask when the shuttle would be leaving (around 11:30). They completely forgot about me and said "the driver just left"; no apology at all. I then asked Mark if they were able to diagnose the problem, and he gave me tons of attitude saying that I was a "walk-in", and it would be "ready when it's ready." So I had to Uber home. Finally, at around 3:30 pm, Mark calls me to tell me that I needed to "replace timing chain and affected damaged parts," and he quoted me an outrageous $3300 for the repair (the cost of a brand new engine). Immediately, this sounded fishy, as my car only had 76K miles on it. I called around and took my car to a local mechanic, and they fixed it. The problem: there was no oil in the engine. Total cost to fix: $90 (using synthetic oil). These HACKS at the Conicelli Nissan should be ashamed of themselves. They have no business being around anyone's vehicle. I am still in shock by how they completely misdiagnosed my car's issue after I practically gave them the answer, and they tried to steal $3300 from me. Bonus story: In the waiting room, I overheard a "mechanic" tell a young woman that she needed to replace her air filter, a classic car repair scam. TL;DR Mechanic wanted to charge me $3300 for a timing chain replacement, when the issue was a lack of oil in the engine, which was fixed by a local mechanic. read more

PSA: Please avoid going to this service center. I am beyond frustrated with the lack of customer service, communication & honesty of all employees of this company. My 2013 Altima was towed to this service center 6/30/18 for an overheating problem & also no heat & a/c in the car. I was debating on trying to finance a new car or pay for the repairs on my current car. Service quoted me a price of $1500 to fix everything wrong with the car. I went with that option being as though it would be more affordable. I have been working with a tech named Mark Dooling. Mark contacted me on 7/3 stated my car was all fixed and to pick it up when I can. I get off at 6:30 pm & service center closes at 7:30pm. I rushed there after work anxious to get my car back. I made it to Chemical road literally 5 min away & my car overheated again!!! Causing me to pull over & let the car cool down. Needless to say it was 730pm @ that time & the service center was now closed. I had to have my car towed literally right back down the street to Conicelli Nissan. As we all know, 7/4 was a holiday. Couldn't get in touch with anybody until the next business day which was on 7/5. Thursday 7/5 I called the service center bright & early explained what happened & was promised that Mark would be advised & will take care of it. A week later I get another phone call that everything has been fixed and to come in whenever I get off. Again, I make it there after work a tech name Steve closes in the evenings. I pick up my keys go out to my car my a/c is fixed, overheating issue is fixed but guess what? Still no heat. At this point I'm frustrated after paying $1500 & I keep getting phone calls that my car is ready but it is not. Steve assured me he will have Mark look at the car again & to leave it. I was upset about me wasting gas & valuable time running back & forth but I set that aside because they kept me in a rental car & mobile while all of this was "trying" to get resolved. I eventually received another call stating heat was working & to come & pick the car up only to have the same issue. Still no heat! Went back in to the service center spoke with Steve and he promised that the service manager Jack will call me first thing in the morning. Jack did call & state he will have his tech look into this right away. I later received a call from Mark stating they have to order a part for my car & I can come & get my car & they will call me when the part comes in. I agreed to pick up my car until the part came in. So two weeks later I brung my car in for this part to be installed & that will solve the heating problem, but guess what it has not! My car has been in the service center since 8/8/18. I have to keep calling for updates on my car. Mark Dooling has been on 2 vacations along with his tech he has working on my car. I'm glad he has left voicemails returning my phone call so I have proof of everything if I have to take it that far. Countless voicemails have been left stating they do not know what is going on with the car. They have replaced water pumps, all kinds of hoses and various parts. Here's my thing... if I'm receiving recordings saying you do not know what is wrong my car that means YOU DO NOT KNOW HOW TO FIX YOUR OWN PRODUCT!! As of today 10/4 I still DO NOT HAVE MY VEHICLE. I'm extremely fed up & exhausted from dealing with these people. It makes no sense for a customer to be treated this way. I have tried to be nice & patient with this car situation but enough is enough. I've contacted Don Conicelli spoke with him about the situation earlier this week & he has not got back with me. I know this is a long review but in all please if you want to get your car serviced in a timely manner, without feeling lied to and mistreated avoid Conicelli Nissan. read more

If you are going to sell a car you should also back it up with service afterwards. Dang shame this dealership will avoid you like the plague when a problem arises. As someone that is in customer service, you have to also address difficult situations. So if you are okay with buying a brand new car and not getting service, this place is for you!!!!! read more

Did not have a great experience with the service department. I got a state inspection and a oil change with tire rotation. The tires never got rotated as I left a mark on the tire before I dropped the car off. The paper work is showing the tires were rotated and when they called to let me know my car was ready I asked if the tires were rotated. To lie and tell me they were rotated does not give me a positive experience with the service department and has me thinking the type of shady business they may have going on. If you can't do something as simple of rotating tires then who knows what else they are cheating me on. I asked to have my car washed and was told when picking up my car that the detail center was closed. Drive to the back and they are wasting cars. Never had to ask to have my car clean with any other dealer. They just do it when it's in for service as a courtesy. read more

After the horrendous service and lack of mechanic knowledge on my friends car I would never even think of ever going here to purchase a car or recommend Conicelli to anyone else. I can't imagine Dom Conicelli would find any of this acceptable with a company he built from a small dealer to an Autoplex. Please go somewhere else if You need to purchase a vehicle read more

I have had multiple bad experiences with Conicelli Nissan. My first bad experience was when I requested an appointment for service online and never received a response. My second bad experience was when I did schedule a service appointment online for an 11am appointment. I received confirmation that my account was created, an appointment confirmation code and a reminder for my appointment. I arrived at 10:30 am for my appointment and was greeted by a service member. When I went to the counter to check in and give him my last name, he did not have my appointment in the schedule. I offered my confirmation code and he told me "I don't need that, we never get the online registrations". I continued that check in and left my car for service. At 4pm I received a call that the service was not completed and that my car never made it into the service bay. What is the purpose on an online appointment scheduler and confirmation codes if they are not used? What is the purpose of an appointment if it is not kept? I will not be taking my car back to Conicelli Nissan for service after this experience. read more

I've had my vehicle serviced here on a few occasions. But my last 3 service experiences have been disappointing. 1) On getting my PA safety inspection completed at another service station, I was told that my motor mount was broken and needed replacement. As we have a bumper-to-bumper warranty, we scheduled service to have the motor mount replaced and the oil changed, since we would be there. When we picked it up, they told us that the oil was changed but that they did not address the motor mount and that we would need to return another day. Really??? That was the primary reason for our visit. So, instead we visited Cherry Hill Nissan and had the situation addressed. 2) After having collision service completed at Conicelli, we had intermittent problems with our brake light on the fender they replaced. When I called to have them check it - their own work, mind you - they told me that I would be responsible for the cost of the repair. They hadn't even looked at it, yet they determined I must have been responsible. Instead, I found and repaired the issue-one that they should have done - myself. 3) This morning, against my better judgment, we returned to the dealership to have a blower motor (still under warranty) inspected...it had stopped working. When we arrived we were told that we would be charged a diagnostic fee for the blower issue. One employee even suggested to my wife that a mouse may have crawled into our vehicle, found the blower wire harness and chewed on the wires. C'mon, how likely is that? Wouldn't a DEALERSHIP have enough experience to understand the most likely cilulprit: an intermittent short in the blower? It's as if, they wish to make it difficult to have your vehicle serviced under the Nissan warranty. Needless to say, we'll no longer utilize the Conicelli service department. It's just not worth the effort to deal with them - it shouldn't be this difficult! read more

My wife's family has been going to Conicelli for years. They say that they've always been happy with them. I have never trusted them from day one. Every time they've worked on our car, I've had the feeling that they weren't fixing it at all. There have been things that should have been done that weren't done during inspection, that I have had to go back and have fixed at another time. There were things that were fine that they've suggested replacing. Today is the icing on the cake. We stopped taking our car to them a few years back, but we had a warranty repair that needed doing, so for convenience we had the inspection done while it was there. I get the call, that they need to replace a brake light and a tag light to complete the inspection. They also said there was an oil leak. And I asked them to check out the suspension. That was three weeks ago. Today I'm looking at the car and I notice the brake light that they repaired is out. So I check the tag light, it's out too. Old bulbs still in both. I check my receipt, I paid for both. Neither had been done. Which makes me wonder what else they didn't do. The suspension issue that I've been having is still there, but they said nothing was wrong. I wonder if they fixed the oil leak, or if there even was one? DO NOT EVER TAKE YOUR CAR THERE!!! EVER! THEY ARE THIEVES AND LIARS. 20 plus years of letting them suck dollar after dollar of my families money and for what? OH! And my mother in law's car was having a problem starting. When she described the problem, I said it sounds like the starter going bad. The service people at coNICElli said it was a contact point between the transmission and engine. WTF is that? She takes it up and tells them in no uncertain terms to check the starter. Yup, it's a miracle, it was the starter. SHADY, SHEISTER, LIARS. I'd rather be ripped apart by a pack of wild dogs than allow them to even look at my car. Warranty repairs will be going somewhere else too. DON'T DO IT. DON'T DO IT. DON'T DO IT. read more

After posting this review on Yelp, I received a message from Lori at Conicelli regarding my experience. She took her time to get to the bottom of my issue and explain my $49.95 charge (it was a diagnostic fee because I did not have the repairs done at their dealership.) Due to their due digilence, I'm willing to revisit Conicelli in the future. (Though, I'm happy to report my car is working fine and is paid off!) read more

Worst customer service EVER. Don't ever buy a Nissan in general and if you do, don't ever take it to Conicelli for repairs. They do not keep their word on their warranties and they will not answer or return your calls when you have questions. $160 to take a look at the car when its less than 3 years old? Get out of town! BUYER BEWARE. read more

Nice people when they want to sell you a car. When it comes to service they don't do a proper job. Don't call back, don't get things done, chaotic, nobody knows what the other person is promising, put you on hold and don't answer anymore, send you back and forth between service and sales and finally invoiced me for something that should have been included (only after I complained, they gave it for free). Update: Their service manager Dave called me one day after my revuw and asked for my feedback which I provided. He was so nice to offer me my next state inspection for free. I hope they will take my feedback serious and give me an opportunity to add some more stars. read more

I had a bad experience with my vehicle, they scratched the wheel while mounting the tire. But they did repair for free and offer a loaner for the day which was nice. I also had a bunch of littler issues with the car, but not worth the time to take back. Customer relations manager reached out, and I appreciated that. So edited my review. Seems like solid customer service. @lori -- yelp has no means to reach you, need email address read more

Conicelli Nissan - Wheel Damage after Tire Mount..... - Car Dealers Near Me - Conshohocken, Pennsylvania

I came from out-of-state to buy a CPO vehicle. I spoke with PATRICK over the phone who was very helpful and made sure everything was in order for my visit. My salesman was GIDEON who was just great to deal with - knowledgeable and friendly. Upon my arrival, Conicelli stuck to their projection for my trade - which was key. Conicelli Nissan was a nice, big, dealership which provided an overall very positive experience. read more

Conicelli Nissan - Car Dealers Near Me - Conshohocken, Pennsylvania

We had a great experience with Conicelli Nissan yesterday. There was a strange rattle and it was just getting worse so my dealership told me to take it to a Nissan service center. Conicelli had the best reviews on Google (goes to show you how nit picky yelp reviewers are. I'm one of them. But I digress). So we took it there yesterday at 9am and they immediately started working on it. I wish I could remember the name of the gentleman who helped me but he was so communicative, explained things really well, and found a way to save us some money. All told the damage could have really racked up and we would have been broke. But he worked with our warranty people and explained what was covered and what wasn't. His name may have been John. I just want to give him a shout out. All the people working there were genuinely nice. Also he gave us a time that the car would be done and it was done EARLY! That's literally never happened to me ever. Their facility is beautiful, relaxing, spacious, professional. They have coffee urns all over (for free!) and vending machines. Their bathrooms are sparkling clean and so is their service area. Just an all around really great experience. When we need another big repair we will definitely take it to them again. read more

So far so good with my experience at Conicelli - I'm very surprised at all of these reviews. I purchased a new Nissan Versa this week and I was incredibly happy with the staff - both Zach & Tyler were professional and incredibly accommodating. I would recommend this place to my friends & family! I am looking forward to the complimentary oil changes for a year and also complimentary inspections for life! * I love saving some money :) read more

Don't lease here! Boo! Stay away from Conicelli! Horrible salesmen that withhold info and/or don't know their job! This place is all smoke and mirrors. In Nov, I called "salesman", Ben Moran about ending my lease. After his stating that I would suffer no additional penalties outside of the disposition fee and any damages (there were none), I could return the car without issue. I made sure to ask about ANY additional charges I would incur if I returned the car. He even pulled up my account. Well...why did I get a $1300 bill from Nissan??? This 'salesman' kept denying even talking to me (after he realized he messed up). This is just being lazy and not owing up to providing wrong info to the customer. I don't wish unemployment on anyone but he should be reprimanded for his lack of proper service and support for customers and made to pay the bill. You're better off calling corporate offices if you have a question because this dealership can't help you. read more

Using my amazing car buyer, Eric Bell at Phoenix Preferred, he scored a used Infiniti JX35. The car was ready, paperwork was ready, and I drove out within 40 minutes start to finish. The car was sold without earphones and rugs - and Andrew and Tom just ordered them for me - no questions asked. I did note some rust around the back chrome trim - and I'm concerned about that - but I'm not sure they knew about that. I wanted to give extra props to Brandon who had nothing to do with my transaction but when I asked for help - he readily offered despite my car not being a Nissan, but Infiniti. I came to pick up the headphones the night before Thanksgiving out of sheer desperation so that I wouldn't have to be subjected to Teen Beach Movie - one.more.time. He came out to my car and helped me set up the headphones - so I am Teen Beach Movie-free forevermore. He showed me many tricks with my car and was super nice. There are many negative reviews on here - and I was pleasantly surprised to be treated so well. The salespeople and the ladies at the greeting desk were super nice and the showroom was comfortable and made my experience seamless. Really enjoyed my experience here. read more

I've never written a review on Yelp before but I made an account just for this. I bought my Jeep (used) at Conicelli last year and had a positive experience with the sales staff. This review is for the service department. Took my car here for an oil/filter change instead of going to Jiffy Lube because Conicelli is local and I enjoyed doing business there in the past. Big mistake. Took an hour and 45 minutes for the oil change. Jiffy Lube does this in 15 minutes. I've never changed my own oil but I guarantee I could have watched a YouTube video and done it myself in less than an hour and 45 minutes. Then, after a week of driving the car, I noticed something was leaking so I took it back to Conicelli and they informed me that the filter was not properly installed, which was causing the leak. My appointment was at noon today and I was there until 2pm waiting for this to be fixed. I honestly have zero confidence that this will be installed correctly, but I know for sure that I won't bring it back here to get it fixed. It sucks because the dealership is right up the road from my house but why would someone wait an hour and 45 minutes to get their oil incorrectly changed when you can get it done right the first time for 20 minutes at Jiffy Lube. read more

#Conicelli #Nissan lied about their CVT issues in the Versa, now it failed! Thanks for lieing Conicelli! http://www.thetruthaboutcars.com/2013/12/nissan-pushes-jatco-to-resolve-cvt-issues/ Just disappointed I couldn't give them a Zero star rating, I now have a 2 year old car thats worthless, these Versas are planned to be obsolete in 60k so you buy a new one. read more

Don't say you haven't been warned. After working with Shannon and her boss, I was told a price; even have in writing and confirmed over the phone before I schlepped in there. Of course I was told a different price when I got there. And you can guess the price was higher. I also was told my trade in was valued at $1000, but when you did the math it was only $195. Guess they thought they had special math no one else knew. Turns out Shannon was either a real dope, or played one well. And her boss was the follow up apologetic one, suggesting I misunderstood the English language, and written word. Hard to believe this is what the owner of Conecilli had in mind as the right way to do business. read more

Yesterday I took my car in for an inspection. There was a miscommunication about me using the shuttle services to get back to the dealership from my house. After the miscommunication with the shuttle service, Jack Depre, a nice man from Conicelli, reached out and explained what happened and refunded me my money for my services. I was very pleased that someone from Conicelli took time out of their day to explain what happened and to make sure there wasn't anything else I needed from them. I've been taking my cars to Conicelli for a few years, and their awesome costumer service is one of the things that keeps me coming back. read more

Our third car in 4 years from Conicelli! The title says it all. We needed a Nissan Rogue SUV, and with one email to Chris Solarz the sales manager, we set the appointment. The car was ready for us for a test drive and with the help of Rich Anderson, we completed the test drive, got the agreed upon numbers from the emails, went through the paperwork without any surprises, and within less than 2 hours we were in our new car, learning all the wonderful features of it. This is how car buying should be. read more

Conicelli Nissan has been my go to dealership for years. New Maximas in 2002, 2006, 2010, 2014, 2019. Wouldn't go anywhere else for a new vehicle or quality service. read more

Terrible service, run away from this dealership! they butchered the wiring in my vehicle and charged me a ton of money. Service department is a joke. read more

I got a screw in one of my tires and called Conicelli to repair. I spoke with the service team, informed them that I had the Nissan Ultimate Protection Plan and scheduled an appointment for the repair. Dropped my car off and they patched the tire. I was charged $48 for the repair which included $43 in labor charges. They sent me to the cashier to pay my bill but I told them I had the Nissan UPP which covers repair to a tire. The cashier called back my service advisor and I informed him as well that I had the UPP coverage. (This is the third time I told a Conicelli employee that I had this coverage). He told me he called to see if I had this plan but he was told I didn't. Even with me telling the service rep multiple times that I had the Nissan UPP coverage he never called Nissan to check. He only called Conicelli's third party carrier and told me that I had to pay for the tire which I did to get my car back. The Nissan Service Rep told me that Nissan doesn't offer a Nissan Ultimate Protection Plan and that only third party insurance can be purchased through the specific dealer. I am now working on getting a refund for the lack of knowledge by the staff on what Nissan offers their customers. Appears that Conicelli is more concerned about making $50 then taking the extra step to educate their employees on what Nissan offers their customers or taking the extra step for a customer. read more

Poor communication.I dropped off my vehicle at 7:00 am and until 2:30 pm I didn't get any updates.I was trying to reached out to my service technician from 12:00 pm and finally after calling 6 times I was finally able to get updates for my vehicle........!!! read more

The Sales Manager and General Manager were fabulous with my Nissan Rogue Sport purchase! They were professional, knowledgeable, and would recommend them to anyone. If you are looking for a new car, please go to Conicelli. They were great! read more

After some visits to the service department with Service Manager Mark, my info was passed over to the sales department. Warren, Eric and their team vowed to get me out of a bad situation with my old vehicle. Not only were they able to accomplish this, but they did so with a brand new version of my old vehicle, at virtually the same price. Not every dealership would do this for their customers. Customer loyalty seems real here. They will certainly keep my business for my leasing needs for the foreseeable future. Thank you! read more

We got a 2016 Nissan from this place. The car is not bad but the service of this place is SOOO BAD!!! They screw up the rotors twice. They don't have any warrenty on the new tires. When I got the new tire they screwed up something with the air valve. We regret it so much we baught the extented warranty from them. Such a waste of time and money. read more

Horrible service I dropped my car at 8:30 in the morning and took shuttle home not knowing if you take shuttle and go your car get push back to end of day it is 1:30 and still don't have my car. Very unhappy with service.If I could i would given 0 star read more

Conicelli embraces every negative stereotype of a car dealership. Used car manager Joe is a typical bait-and-switch guy who gets you into the door with promises and then sends his minions to deliver bad news regarding the real deal. There are too many options in this area to settle for doing business with Conicelli. read more

awful awful awful!!! we dealt with jon and he was a total airhead. he knew nothing about the car we were interested in and he made no effort in locating the model that we wanted. when we find ONLINE that they DO have the car in stock, he gives us this "oh yeah, whatever" 'tude. so we talked pricing and told him that we were ready to pick up the car this weekend. he's like ok. then guess what? a few days later, he tells us that he sold it! wait, let me fix that - we called him to confirm that we were coming this weekend, and he tells us he sold it with an "oh well" ''tude. gee thanks, jerk. oh yeah, when he first met us, as my S.O. and I were about to leave the dealership he says, "what are you, boyfriend/girlfriend? husband/wife? brother/sister?" so rude! AVOID AT ALL COSTS! Go across the bridge to Cherry Hill Nissan. read more

Just got her to trade in my car. When showed pay stub for me and my son. I was told they was fake. I am over done with this shit. I can't believe he said this to me. And my son was fake to. After working twelve years at my job and two years at another. And mean while my son working his for two years. To come up with they are fake. I am pissed off. Not only that I deserve a apology and some purks for him saying that shit. I am not a fraud. read more

Took my poor sentra there after what appeared to be a minor accident. They decided it was totaled. When I went back to clean out the car it took the receptionist LITERALLY an hour and a half to locate my key so that I could get inside the car. Way to make an already traumatic experience infinitely worse in every way. Thanks. read more