Hello, Friends. I purchased an open box SVS sub from IQHE…read moreand it was a home theater junkie/discerning consumer's dream. Their inventory, competitive pricing, service, coaching by Sean, GM, and fast delivery turnaround time were all impressive. Sean is a friendly, insightful HiFi equipment master class dealer with integrity. I have elevated IQHE to the top of my home theater dealer list and I recommend them, with my confidence that your shopping experience will also be stellar. Cheers to IQHE's Greatness.

From Virginia to California in 1 week…read more I chanced upon IQ Home Entertainment online and decided to make a phone call. Sean made the time and we had a spirited audio conversation. He offered me a pair of Focal Sopra 1 at a good price. I emailed him saying I'd think about it. Next day, called him on the phone. "Hey Sean, you know those red ones? Let's write them up before I change my mind." They arrived in a week. A B&W center channel speaker is arriving tomorrow. Thanks from your West Coast customer. Highly recommended, even from the other end of continent!

Honest and doesn't mess around. Provides up front advice without running up service chargesread more

Paul was great! He came to the house at our agreed upon day and time, replaced the main board on…read moreour Sony Bravia 55" 4K tv, and installed the firmware in less than a hour. So far, it's working well. Thanks Paul!

Mark, the store manager, is phenomenal! He's extremely knowledgeable and honest but he's also…read moreextremely smart in how his products work. He's only a phone call away if you get home and can't remember how to do something. We bought our 2nd tv from him about 18 months ago along with a speaker bar which recently stopped working. Mark literally bent over backwards to help us diagnose and fix the issue. I kept thinking "can you imagine if we had purchased through Best Buy and tried to get help 18 months after the purchase?" Big Screen has competitive prices and is there for you when you need it. Only place we'll ever buy a tv!

I recently purchased a Samsung S90D from this location and want to share both the positives and…read moreareas of concern from my experience. On the positive side, the in-store experience was pleasant. I knew exactly which TV model I wanted, and the salesperson was friendly and efficient in getting everything checked out and scheduled for delivery. My only feedback on the purchasing experience is that the store prominently advertises "lower in-store prices" on every page of their website, yet I discovered after my purchase that I had paid more than the online price. To their credit, the manager refunded the difference when I pointed it out, but the website claim feels disingenuous and highlights a communication gap within the company. The real issues began with the TV mounting service. When purchasing the TV, I made it clear I did not need any outlet run or extra electrical work--just a straightforward mounting. Unfortunately, the installers drilled unauthorized holes in my accent wall and ran the TV's power cable behind the wall in a way that violates Fairfax City electrical code (NEC 400.8 is clear on this point). While they insisted this is "common practice," it's still a liability issue and something that should have been discussed with me first. Especially when drilling holes into a customer's accent wall where an unsightly wall plate was not wanted. Additionally, the wall plate installed under the TV was secured improperly--directly into drywall instead of using a bracket--meaning it will eventually loosen and fall out. For the hole they drilled behind the TV, they installed no wall plate at all. They also left the work area messy: drywall dust on the mount, dusty handprints on the back of the TV and the power cable, and marks on my freshly painted accent wall. Most disappointing, they scratched the back of the TV on both sides while installing the mounting rails. While the store refunded the installation fee after I raised these concerns, they never truly acknowledged the poor workmanship or the code and liability issues their install practices created. I spent far more time fixing the aftermath than I would have if I had mounted the TV myself--and my TV now has blemishes that reduce its resale value which the store also refused to acknowledge. Overall, while the purchase started well, the installation was the worst I have experienced. A company's true colors show in how they respond to legitimate concerns, and unfortunately The Big Screen Store fell short. I hope they take this feedback as an opportunity to improve communication, installation standards, and accountability.

Excellent store, best in DC area. I've been shopping here since they opened in the 90s. The manager…read moreRamesh Tandukar and the cashier Ms. M Orphear are both friendly and EFFICIENT! Thank you for getting the job done right the first time.

I'm not exactly the most computer savvy person but our computer was displaying an error message and…read moreI had to reinstall Windows. The only way to do that was via a USB drive so I came here to get one. They have a large selection of everything computer related, including a large selection of USB drives of every capacity you can imagine. Also the cashier was very friendly. I won't be a regular here since I don't need computer related items too often but I'll come back here again if I need anything.

His prices are very high. He works out of the lower level of his townhouse. I drove a Bose over…read morethere because the CD player wasn't working. He wanted $140 (from what I remember) to look at it which I paid; you have to leave it. He then called and wanted $395 to repair it taking off the $140. I then called Bose and they paid shipping and repaired it for $150.

Extremely rude and unprofessional. Tried to figure out if he would be able to repair my NAD…read moreintegrated stereo amplifier. While I was telling him what was wrong with the amp, he interrupted me after every single sentence. Then he went on a diatribe, telling me his "diagnostics" charge was so high in order to weed out idiots like myself. That my amp was crap because it was "too old" (10 years). That I was an idiot for buying it second hand and that he hates people like that. That he's too busy, doesn't need any new business and should've not even picked up the phone. Well, I sure hope he doesn't and I'll take mine somewhere else.

My old Wii is having some issues and my sibling found this store for me to check out. I drove from…read morethe city to get it diagnosed and the repair guy wouldn't even look at it which was super frustrating. He recommended other repair stores but why have a support area if you won't even bother trying to diagnose an issue much less fix it? No pricing on any packaging was also weird but they do have a website that's mostly usable. Cashiers can also check prices and stock for you. I ended up buying a few games just so I didn't go out there for nothing but was pretty disappointed based on the services offered on the website. The selection of games is really solid but I don't recommend them for tech support.

I remember when this was a smaller shop closer to Annandale and I was glad to discover this small…read morebusiness has grown up into this big space! We came here to get our Switch's charging port repaired. They were super friendly and much more affordable than other bigger franchises doing repairs in the area. There is a shortage of repair techs in the area, we were quoted a month for the repair which was the same as the other shops. Regardless, our repair was completed and at least 30% cheaper than the competitors. The shop is huge and had so much fun merch, my sons and husband were loving exploring their huge selection of games, while I was checking out their kawaii hello kitty plushies and caps. A little bit out of the way, but definitely worth the trip to support this local business!

Awesome selection of products, very mid to poor customer service…read more There's plenty of parking at this Best Buy center, although I will say a lot of spots are taken up by police equipment and just about every time I've shopped here there is always police present; not a problem but an observation. Customer service is either average or not too good. I've shopped at this location on multiple occasions and I usually find things on my own. Most recent I went into get a TV I bought online, I bought Best Buy's Geek Squad warranty and tech support plan, and it didn't improve my experience. I waited almost 25 minutes to get through to the line and waited for them to find my order. A lady ahead of me had a smaller TV and wanted to take her TV to her car on her own, but she was met with enthusiasm & employees insisted to help support her taking it to her car. When my TV arrived the same employees assumed I was going to take the TV in purchase that was significantly bigger to my car on my own and I had to ask for assistance; I wasn't met with the same enthusiasm or any. I'd understand if it was busy, but it was pretty empty on this visit. The value of the products you'll find are average, nothing that really stands out. Best Buy's warranty through geek squad is slowly loosing its value, now there are service fees when replacing your products which their once wasn't. Their tech support plan provides 2 years of warranty and if you cancel your subscription so are all your warranty. The one benefit is that it extends your return period by 60 days which is really the only great incentive; it's a plan that's consistently changing so do your research. I will say though black Friday and cyber Monday deals have passed you can still find awesome deals along the way.

I had a very disappointing experience at Best Buy Store #397 that reflects poorly on the store's…read moreleadership and customer service culture. I came in to return an item that I believed was covered under my Total membership plan. When I was told it wasn't eligible, I was surprised and simply asked a few clarifying questions. The associate quickly became frustrated and responded in a dismissive tone, saying there was nothing he could do. I remained calm and asked to speak with a manager, only to be told that he was the manager. I then requested to speak with the General Manager. The associate walked a few feet away to the break room where the GM, Jeffery Williams, was and discussed my situation within earshot. When Jeffery came out, he already seemed irritated. Instead of engaging professionally, he immediately cut me off mid-sentence and said, "Yeah, you don't have a warranty protection," making it clear he had no interest in helping or even listening. When I asked for his business card, he didn't address me directly. Instead, he yelled at the associate to give me a card and walked away. I've been a loyal Best Buy customer for over 15 years. I'm a credit card holder, Total member, and have purchased appliances for two homes, 8+ TVs, and multiple Apple products. This interaction was the final straw. Stefan Mcclinnahan represents exactly what's wrong with retail customer service today. There was no accountability, no effort to resolve the issue, and no basic level of respect. Experiences like this are why long-time customers walk away.

This review is specific to the Geek Squad service inside of this Best Buy location in Fair Lakes. I…read morehad the misfortune of my iphone freezing up during a software update. I needed to get help with Apple care asap and the earliest appointment availability was with Geek Squad. I was able to easily make the appointment online and came in for the appointment. I came a little early but the representative was able to check me in early and started the troubleshooting process. It took over an hour for my phone to reboot but I felt like the staff were doing the best they could and constantly kept me informed on the status as well. Great customer service and I am happy to say my iphone is now back to working again. FYI: be sure to make an appointment ahead of time. They do not do drop ins without an appointment.

I love this Best Buy from the moon and back…read more Plenty of parking, you won't struggle to find an empty space Customer service is world class and top tier. I had a TV I was looking for a this this awesome employee by the name of Aaron B. Went out of his way to find it, explained why I should buy the geek squad protection, and made my transaction smooth. This Best Buy has everything you're looking for and has a nice layout, with plenty of employees that are willing to help and are friendly at that. Best Buy deals are usually a steal or not. I was a big fan of their tech support plan, but it doesn't have the sweet deals it used too, but I do like how there are options. The warranties are worth just slow down to read what works for you and what doesn't. Also they currently have service fees which makes sense in case of an accident. Again cannot say enough great things about this Best Buy!

Custom Technologies is excellent, Martin is a musician who can diagnose PA & guitar amp's. He gives…read moreyou a fair assessment if the equipment is worth repair. I have used the services on three occasions. He also does the repair for a major Music store in MD.

From the owner: Audio Electronics Repairs and Services, Guitar and Bass Repair Shopread more

Tony was great to work with and was very responsive in his communication with me. I had a broken…read moreapple watch screen and it's Ridiculous the price apple charges you without apple pay. I mean, you might as well buy a new watch..junk. They were able to fix the watch screen for less and even sending it to them via mail was easy. Highly recommend them!

Had an external hard drive that the USB connector had come loose on so could not access the data…read more Had data I needed same day. Tony was able to retrieve all the data and have it back to me the same day to complete the necessary projects. Repairing the hard drive would have taken longer so transferred data to another SSD drive. Kept me informed of everything. Excellent service. Great value!!!