I don't usually take the time to write reviews but after having the pleasure of dealing with Mike…read moreand the rest of the team at Impact Property Management, I decided to sit down and write one. From the beginning of the process all the way through to getting my keys and having a few minor situations fixed after the move in, Mike has been very open with communication and respectful with his interactions with me. I had several small issues with my rental when I moved in but they were quickly resolved. The team got me into my rental quickly and followed through on all of the promises and guarantees that were given. I will hopefully be able to rent from Impact Property Management for as long as I am a renter and definitely recommend them to family, friends, and anyone looking for a rental that comes without the pain and harassment of dealing with most property management groups out there.

Awful company to work with! They didn't give us a cent of our deposit back. We got it…read moreprofessionally cleaned and yet they still charged us for cleaning, as well as $70 per paint touch up!! Legit nails in the walls and scraped before we even moved into the brand new build. No human connection or ability to get any sort of clear information. Do not live somewhere under their ownership!

We interviewed over 8 companies for placement and monthly property management services. Brent was…read moreour top pick because of his expertise, clear ability to communicate his terms and processes, and fair prices. He didn't have hidden fees, or add on costs, and he even didn't charge a monthly fee if the renters didn't pay. He provided reports with cost breakdown and forecasting.

From the owner: Property Management Inc is a full-service real estate asset management company that provides…read moreprofessional property management and real estate brokerage services. With PMI's experience and professionalism, you'll find the perfect fit for your property management needs.

So far so good! We switched after having a horrible time with SJA and they have been responsive…read moretransparent and communicative so far. Appreciate all of the team's help and so far it has been pretty seamless. Management costs are on par with the other property management companies in the area and there is a point of contact for the team, which is nice to have if anything comes up. Happy we switched!

Although we didn't end up renting the home, working with Michael was such a positive experience. He…read morewas incredibly kind, thoughtful, and genuinely went out of his way to help us. He was very kind with setting up an after-hours tour for a house we were super interested in, and always responded quickly and thoroughly to our questions. His professionalism and warmth made us feel truly valued throughout the process. Michael is exceptional at what he does, and anyone would be lucky to work with him!

Would echo what Michael said below. Avoid this company. Rude, inconsiderate, no courtesy or…read morefairness applied to their procedures. Will charge you for things that were already broken when you moved in and not be considerate or listen to you if you have legitimate complaints. They couldn't care less about the quality of the place until I was about to move out. Their current policy allows for any tenant to do as much damage as they please and leave you holding the bag if they leave before the lease ends. Also, they obviously do not take covid seriously. The property manager Alana came into my space and immediately took off her mask to drink coffee. Truly astounding in the moment but what was I supposed to do? Apparently they do not mind putting my life at risk.

I have been renting a house managed by Rental Properties NW for 2 years and have nothing but great…read morethings to say. I was forced out of the last house I rented before my lease was up due to the owner selling. I had to find a rental fast and move fast. Needless to say it was stressful! Nancy with RP NW met with me and immediately made me feel at ease. The application process was smooth and quick. Since I've lived in my current house I've had every maintenance request submitted, from minor to major, address in a timely and caring manner. I'm very happy with the experience I've had RP NW.

Follow through is zero. Accounting for how HOA money is spent is zero. HOA meetings and minutes for…read morethose meetings is zero. Lip service 100%.

Do not, under any circumstances, hire Impact Association Management at 9506 4th ST NE #101 Lake…read moreStevens, WA 98258. They have cost our building a lot of money, and pay themselves outrageously for small jobs that should be covered by the contract we had with them (for instance, I believe it was $50 to mail a letter). I don't trust them, I think they are unprofessional and do a terrible job overall. Some examples: they rarely respond to emails or maintenance requests, and even if they do respond, the problems remain (for instance a hole in our laundry room ceiling remains after 8 months and multiple requests). They were almost always unavailable at HOA meetings, and did not have the answers to longstanding questions even when they WERE present. They were completely useless when we needed a new roof. Equally useless during a small claims court trial. Terrible at sending out info to the community and when they did it was incorrect. When they "fired" us, they closed all the open maintenance tickets but the work was never actually done (see hole in laundry room ceiling, above). It turned out they had not paid many of our bills resulting in crazy amounts of fines, and they did not do our taxes so we had to file an extension at the last minute. All in all, I repeat, do not hire this company. It will cost you money and be a horrible experience along the way.

Woof, these guys are bad. First, objective experience and facts: Pros: they did find me a tenant,…read moreand payments were timely. Cons: Communication is awful. Promised phone calls never come, emails are often not responded to. We had an issue where they had told us they took care of removing things from the property, only to find out after the tenants moved out that the stuff has been sitting there the whole time, and we can't get them to respond at all now that we no longer have tenants. Now, for subjective experiences: I simply didn't like them. Joyce is dismissive and has a "I've been doing this longer than you and know more than you" attitude when some things she told me are directly contradictory to WA landlord-tenant law. CJ, who is apparently Joyce's right hand, will pass the ball and the buck at every opportunity. I had a big snafu when I tried to sell the house. The tenants told me they were promised I wouldn't sell while they were in the house, while I was *very* clear that I intended to sell. Heck, I negotiated a better percentage in the contract upon sale, I was so serious. Do not use these guys. Run far, far away.

Bell properties is a joke! Joyce Bell makes tons of promises and never delivers. She is not…read moreinterested in taking care of her customers or their property. She is interested in getting your payment and that is all. She does not do walk throughs on the properties she manages to make sure your property is being taken care of. Do not do business with her unless you can afford to loose alot of money!

Working with Maple Leaf has been a pleasure, particularly thanks to our property manager Katie!…read more From the start, Katie's eye for quality and completeness was very helpful in getting the home in great shape. She unfailingly followed up and kept track of every detail and project, coordinating across multiple contractors and the wrap-up and move out we were doing. Her communicativeness and responsiveness has been enormously helpful, including when it came time for leasing and move-in. Katie kept everything on track, and went above and beyond with a day packed with tours. Maple Leaf and Katie's professionalism and care really shine through - would recommend working with them!

We continue to be pleased with Maple Leaf Property Management and our manager Katie Mandell has…read morebeen great! She alerts us when issues rise and was really helpful in our recent water heater replacement project. She is professional, prompt, and so nice to work with. Maple Leaf on a whole has been great in terms of overall management and bookkeeping as well.

Do not Rent from Real Property Management They are Rude…read moreThe GM is Gail The office manager in marysville is Rose Morrison Lisa is the maintenance manager Terry us the coordinator All together they aren't worth two cents you could rub together Do not call them or deal with their crap! Save yourself the time and move on to a Real property manager that cares! I only rate as 1 because that is as low as you can go!

The whole team is amazing in every way, the team is hardworking, honest, and trustworthy. While I…read morewas struggling with being a landlord, they were patient and suggested things that helped me, Gail is highly professional and kind. Highly recommend them!

I would give them a zero rating if I could. Worst property management the leader is so…read morecondescending and rude thinks they know everything about every subject extremly dismissive. They do not forward emails to board members they respond on the HOA Boards behalf so board members are clueless this is how they maintain control.

Warning to all!! Stay away from this company as an HOA management company for condos and…read moretownhouses. 1. They do not even do the bare minimum to keep up with mandatory laws. 2. They miss payments to vendors leading to costly fees. 3. They do not follow the contract of their required duties to notify owners who are behind in dues. 4. They do not follow the CCRs/Bylaws and their own signed contract when it comes to making payments. 5. Rarely will they return a phone call. 6. They do not work with the HOA to set up a reasonable budget and plan for reserves. And all the above is just a start. They know how to collect their monthly charges and they never miss those, but when it comes to services, I would suggest stay away from Port Gardner and either self-manage or find an alternative company.