Tyler and Ron were very knowledgeable and friendly when here installing a new toilet. They were…read moresuper helpful in answering my questions and was a great experience. I highly recommend them both. Rhonda K.

Needed a completely new HvAC system since the old one had a bunch of issues not even worth…read morerepairing. Everyone I worked with was professional, courteous, and compassionate. They explained everything in detail and gave me options and didn't try to upsell me at all. They were able to get my new system installed the next day after initially coming out for the service call. Being that it is extremely hot this week, this was perfect! I would highly recommend them. The new system is working great and my house is nice and cool again.

I got a prompt response to my request with a quote for diagnostic, which would be waived if I…read moreproceeded with the repair. They do provide the service requested and gave me a link to make an appointment. We'll see how things go in a couple of days. The repair man, Alex, was prompt and identified the problem - two problems, actually. He was able to get the dryer running again, better than it had been. Reasonable price

The tech came out as promised and worked until the problem was resolved. He stayed until the…read morecentral air was repaired and up and cooling properly.

Originally, I was gonna go with a friend of mine that just retired from the business, but he had…read moresomebody that likes to do side work so I was actually gonna go with him till my wife said why don't you call Bartlett Heating And Air they put our air conditioner in and see what they can do. got a from Vince one of the owners and what they did for me doesn't even compare to what I would've gotten from the other person that was installing it they are so professional they know what they're were in were out. They put a new thermostat in for me and it was one of the Wi-Fi ones that you control from your phone. I just can't say enough good things about Bartlett Heating And Air. I could keep going on, but I don't think people read this for a half hour Bartlett Heating And Air is the and their pricing is out of this world. And they also put April air humidifier in for me too.

Anthony wa great as always! The company as a whole has always been terrific, very professional and…read moreresponsive. Would not use anyone else!!!

Terrific service and knowledge! We trust Theresa to be honest, give great advise and know the…read moreprospects she work on. We can't recommend enough.

My heat went out overnight and with the freezing temps Theresa came out the same morning and fixed…read morethe issue at a reasonable price! Patrick's came highly recommended from my neighbors and the service did not disappoint!

I got a quote from Doc's for new hvac and water heater. I decided to go with a different company. I…read morelet the person from doc's know I was going with some different. I got questioned about equipment brand I was going with. I apologized for not using doc's and received a text back stating that I was dishonest and not sincere. not very happy with this and hope this does not happen to anyone else. As a past small business owner, I would never have thought I would get this type of response back. Accept that I was kind enough to contact you and let you know my decision. No need to question why, move on.

I needed a late AC tune up & they were quick to schedule. I was really impressed with how honest…read moreand helpful Mike was. He also pointed out that both units look to be in good shape despite being old. Made some adjustments, pointed them out. Gave me a recommendation on filters based on my older unit. That was encouraging because any time I went through a big company they tried to sell me on a new unit, Mike did not do this. Super helpful & will work with Doc's again. Would highly recommend if you're looking for a new HVAC company! Great value & honest and helpful advice.

New HVAC system recently installed. We are having a few problems which are being addressed.read more

Excellent service and professionalism. Caesar was very thorough and explained his findings in…read moregreat detail. Gave us all options to make an educated decision on how best to proceed with our HVAC system. Highly recommend them for your HVAC needs.

Great service and consistent quality. We used them for servicing our 20 yr old furnace/AC and…read morerecently upgraded to new, modern efficient units.

Always on time; fair pricing, friendly and excellent service. Tech Hugo did a great job cleaning…read moreand adjusting my system.

Recently called this company for an HVAC issue after using them for a plumbing issue previously…read more I'm so glad they do both! Honestly. They are very upfront about pricing (which is comparable and very reasonable!) and realistic about any issues that could potentially be unsafe and will do what's needed without trying to always upsell you on things you don't necessarily need. The tech fixed the issue on the spot and explained everything VERY thoroughly (where I could understand) on what needed to be done now and what will need to be done later etc. All 3 techs who have come out, for any issue we've had, were all very nice and I would definitely recommend them. They were prompt and communicated timing very well. They had all our info on file so booking and payment was seamless. Also, I was able to schedule an appointment online for the next day which was so simple and easy!

We had a leak from the upstairs bathroom to our dining area on the first floor. Kevin was…read moredispatched to our home and did everything he could to not have to cut into the drywall ceiling. Ultimately, he had to cut (the section was damaged due.to the leak anyway) but was able to fix the issue. Ended up being a crack in the shower tile in my kids bathroom. I would highly recommend this company. They were prompt, professional and polite. Definitely adding them to my list of people to call for plumbing when needed.

Jeromy was ultra knowledgeable and gave excellent recommendations that we needed! Scheduling was…read moreeasy and dependable; outstanding communications made it perfect. The guys were careful moving large heavy furnaces through our narrow hallway. At the completion, the furnace room was spic and span cleaned up, a nice treat. We also subscribed to their economical maintenance package, which will make our lives purr along in the future. Thank you Jeromy and Angel!

I had a pretty brutal few days with basement flooding and onestop was very dillegent about follow…read moreup and communication. I believe they really care about their commitment to customers and their craft. Thank you!

Yes, my old a/c decided to wait until the heat wave to give up the ghost! The system needs to be…read morereplaced. I arranged for 3 quotes and in the end, I chose McNally's. Mark Estrada is the Comfort Advisor. He was exceptionally polite and courteous. He explained everything in easy-to-understand terms and answered all questions in a very professional manner. He did not attempt to upsell or offer product that was not necessary. He offered a great value for what was best for me. The decision to go with McNally's was now an easy choice. Meanwhile, raging heat and no a/c, Mark arranged to have a technician come out and at least get me up and running until the new unit will be installed. Esteban was the technician and it was soon evident that he was a true professional. Within minutes the a/c is on and running. Esteban was very friendly, courteous and polite and I am now even more comfortable with my choice to use McNally's Heating and Cooling. I am only sorry I can only give a 5-star review. This type of responsiveness, professionalism and courteousness demands a TEN-star review! Thank you Mark and Esteban for all you help and effort! John W, Elgin, Illinois

ATTENTION!! The first company that came to my home informed me I needed a new furnace and A/C…read more McNally's came to my home the very next day as I wanted a second opinion. Rigo looked at the photos the first company had taken but wanted to check for himself. He thoroughly went over the inside and outside of both units and saw that the photos from the first company were NOT of my furnace!!! I was shocked as I had used the first company to service my needs for many years! Together we compared both sets of photos. It was obvious the photos were not of the same furnace. Rigo concluded that both of my units were in good working condition and did not need to be replaced. McNally's was thorough, knowledgeable, honest, and courteous. I am so grateful to McNally's who performed their own examination of my units instead of taking the word of the first company who falsified the photos of my furnace. McNally's saved me $13,000!! I now have peace of mind that I have found a honest company in McNally's to serve my future needs. I hope that my experience will help others to seek a second opinion. It breaks my heart to know that there are companies who so blatantly scam people who are looking for help but I am happy to have found McNally's to be one of the few remaining companies out there who treats their customers with honesty and respect.