Stopped by VZW to have our visual voicemail fixed, and ended up with a new phone. Ragan helped us…read moreout from the moment we walked in, and gave us superior customer service. He educated us on so much, that we left with a wealth of information, and a new understanding on things that concerned us in the past. The store was clean, comfortable, and relaxing. They always make you feel good when you leave, and today was the icing on the cake. Thanks Ragan.

As a long time customer of Verizon, I can say previous experiences at their stores have not been…read moregood, so I was pleasantly surprised by this one. I decided to trade in my phone and upgrade to the newest model as well as make some modifications to my plan, and Verizon made it very easy. I think what helped is I did the order online and then did same day pickup. Upon walking into the store, I was instantly greeted by the friendly staff member, showed the receipt of my transaction and he went off to fetch my new phone which he returned with in less than 5 minutes. He also explained what I needed to do to complete the trade in of my old phone (backup and move data, turn off find me services, reset all) and I was able to complete this same day and they gave me full trade in value for it despite it being a 6 year old device. Overall I was very happy with how my transaction went and have experienced no issues. Store is easy to get to and has ample parking and is clean, open and light inside, pretty much your typical tech store anymore. For me it was the easy and hassle free transaction that made this a good experience for me.

We have been with ISP.net for 3 years, when they were still LV.net. We switched from Cox because we…read morewere always losing service and I work from home and it was starting to impact that & I was being reprimanded because my contract states I have to provide reliable internet access. Today we had Paul from ISP.net come by because he was upgrading our speed. He was professional, knowledgeable, and friendly! Not only do they offer excellent internet service & professional technicians, the price we pay is so much cheaper than any other company we have worked with! I honestly can't say enough good things about ISP.net!

We have had isp.net for several years and have always had great customer service and support…read more Recently, I had an issue with which I needed help. This time Tina in the Billing Department assisted me in a very professional, efficient and friendly manner. Thank you, Tina and thank you isp.net for continuing to have such helpful staff. Margot R

While Cox is the only Internet and cable provider locally, they're quite pricey. There are…read moresatellite Internet providers, as well as 5G Home Internet from T-Mobile and Verizon, which may or may not fit your needs. They do have several workers at the location to assist in cable, Internet, and wireless phone service. I had to drop my service because it was just not affordable. They transferred me to the retentions department to see if they could make me a better deal, so that I would remain a customer. I must say that their offers were quite enticing and locked in that rate for 2 years. I was also offered to place my account on a vacation hold. Yet, the rep said I didn't qualify for that because I had already done that. I explained to the rep that my account has never been disconnected or on a vacation hold for the 5 years that I've had the account. I think they may be looking at the address and not the individual at the address, which they should as rental properties will have different individuals including homes being purchased. Hopefully, this will be something they can resolve with their computer system.

I've been a loyal Cox customer for over 10 years, but canceling my service was one of the most…read morefrustrating customer service experiences I've had. Over the years, my prices kept increasing, even while competitors began offering better pricing and service in my area. The cancellation process itself took far too long, and I was required to return equipment in person. When I arrived at the Cox store right when it opened at 10 AM, there was already a long line of customers waiting. It honestly felt like the process was made unnecessarily difficult and time-consuming. I stayed with Cox for years because there weren't many reliable alternatives available in my area, but now that there are other options, I decided to switch. I hope Cox improves both pricing transparency and the customer cancellation experience for long-time customers in the future. I decided to leave the store because I didn't have time to wait but they are ridiculous. I wish they just gave us a box so we can return the equipment via mail. I hate you, Cox and I'm glad I finally broke up with you!

High prices and worst cuatomer service !…read more I called them this company is very expensive.

Excellent customer service and excellent speed. Recommend Vegas Wi-Fi for everyone. They have a…read moregreat referral program and their prices are great.

Quality - There internet worked pretty well. It did cut out sometimes early in the morning around…read more01:00-03:00, probably due to system updates. They raised their minimum speeds, initially, I was on a 50Mbps speed, but my last speed test showed I was around 80-85Mbps. This did come with an increase in my monthly bill (from $50 to $65) and there is now a fee ($3) that I'm not sure what it is for. Value - The price per Mbps is good. Based on the numbers above it was about $0.75 per Mb. Compared to Cox which offers 50Mbps at $50 is $1 per Mb. So it really depends what you need the internet for and if you prioritize value or overall cost. Service - When I call Century Link, I'm usually on hold for 25-35 minutes when I call in the morning. I couldn't use their website to perform what I wanted so I had to call, but there is no call back option. I also did not have one of my signals when I got set up initially. One of the cross box connections was wired incorrectly so I was only getting one signal. It took a few visits from a technician to figure it out. When I check their website for internet plans, I see there there are two options for a monthly price of $55/month so I don't know why I was paying $68/month, but I wasn't even offered that when I wanted to cancel service. Also be aware that if you cancel one day after the start of a billing cycle, they will not prorate it. You will need to use their service for the remainder of the cycle even if you already have a new provider.

They sold my service to a company that doesn't have access to my area. Duck century Link and duck…read morequantum fibers. They can't figure out how to get me service

My experience was wonderful in this store and especially to Ana. My phone was broken and I was…read moreeligible for an upgrade and she guided me through everything and told me everything that I needed to know about a purchase of a new phone or a battery pack. I went with a new phone. I highly recommend you visit Ana in this store. She will help you. Thank you Ana and AT&T.

The customer service from the store is OK. The service that is provided by the company is…read morehorrendous! Yes, the smiling salesperson was very helpful. However, I was told that 3 of the 4 local cell towers were undergoing maintenance and would not be fixed for 8 days from now. I can barely connect to the internet via AT&T Internet Air. I wish I never got this service. I should have stayed with Century Link and T-Mobile. I simply can't believe that a big company like AT&T can be this unreliable!!! :-(

I have been working with Ricky at Bel Air internet for the past two weeks. This is not my first…read morerodeo when it comes to internet providers. However I am very happy to say that this is BY FAR the best experience I have ever had. Yup. That's 5 bright red stars up there... for an internet company! Verizon, Time Warner, Comcast, Frontier? All get a huge "boo" in my book. Ricky in particular has been incredible; helping me to set up service and being there through to the end of the set up process to make sure that everything has been taking care of. Seriously, if you are in an area that Bel Air services get it. You would be a silly person to do otherwise.

$220 charge for moving out with no contract or notice of any termination fee when my apartment…read moreadvertised "free internet included." Upon moving to apartment, I immediately sought a competitor. Anyone but Bel Air Internet Connect, or BAI connect. On top of constantly throttling internet or trying to say they were using a "dedicated connection." Tell that to my 12 mbps download speed through the month of January and February during peak hours. I work remote and require untapped and unfettered internet speeds, and consistency is what this provider lacks. On top of that, trying to get assistance with anything from anyone is like pulling teeth. Get Cox.

Clear Airport Security: When "Fast" Became a Memory…read more I've been a Clear member since the early days, back when it actually felt like a superpower. You'd stroll up to a pod, scan your eyes, and a friendly ambassador would whisk you straight to the front of security while everyone else was still fumbling with laptops and belts. It was glorious. Now, in 2025? The magic has quietly evaporated. Clear has aggressively grown its membership over the years, which is great for business, but they've failed to scale the one thing that matters: operations. Inadequate stations, same (or fewer) staff at many airports, and procedures that haven't evolved to handle the crowds. The result is almost comical if it weren't so frustrating: the Clear line regularly takes 2-4 times longer than the regular TSA line. I've stood there watching the standard queue move steadily while Clear members shuffle forward in a sad, snaking herd, waiting. I only still have Clear because it's a free perk with my credit card. Otherwise, I'd have canceled long ago. These days, I'm seriously considering just walking past the Clear lanes altogether and using regular TSA Pre-Check, because at least that line actually moves. Here's hoping they reinvest some of those membership dollars into actual speed someday. Until then, "Clear" feels like a very expensive misnomer. Photo shows the super long and stagnant Clear lane...with only one TSA Agent/lane and a single "Ambassador." Next to the TSA Pre-Check with 4-5 TSA Agents and lines.

Avoid at all costs! I let their aggressive rep con me in signing up about a year ago, every time I…read morehave gone to my local airport since, the CLEAR line has been closed. Now, I find out that they auto-renew, so I have to go through a whole process to re-enroll and avoid getting scammed out of another $250.00.