I was stranded with a vehicle that one other local job could not fit in because he was absolutely…read morecertain I needed extensive work---likely alternator and more. I called VIP who had no openings for a week, but I was leaving the next day for another State. She told me to come in, after a couple of hours, they got me in and, lo and behold, I just needed a battery. They had every opportunity to tell this 70 year old woman that I needed the alternator and whatever else. But, they were honest, kind, courteous, reasonably priced. I cannot say enough good things about these folks.

I went in to get a simple oil change, and got well more than I expected! Excellent customer…read moreservice, friendly advice, all at a great price! I will be using VIP for more than oil changes going forward.

Everyone was very personable and professional. The new management is clutch. You could tell the…read moredifference in the teamwork.

I have no intention of ever going back there again for an oil change. The Management sucks. Went in…read morefor an oil change, pulled across the street to Dunkin opened hood to check things. My oil cap was off and my dipstick was out laying across the motor. Went to talk to manager and was told that I had done it, after I had shown pictures. Took my wife's car in and they left the seal washer off the drain plug only found that when I found a puddle of oil under her car. I'll drive an hour to get an oil change before I ever go there. Most if not all of the prior "reviews" on here are employees or prior employees.

These guys are always great. George at the front desk is a pleasure to work with, the work is…read morealways top notch, and the prices are fair. They're honest and you can feel it when you deal with them.

Excellent! Tried E.S.S. today, Im very pleased! Excellent work,very fair price and charming…read morepersonnel. They even have a small waiting lounge! Professional and friendly,I will be usig them as my garage from now on.

We were in a jam from out of state. The awning on our motorhome had been destroyed in accident...we…read morehad no tools .ect.. We called them and they asked what kind of tools I thought they might need lol so I told them,within fifteen minutes they were there got the job .. with a positive attitude. Even took the parts back to their Shop will hold till we're done with insurance. Greatful for them. Definitely worth a shout out to them

Brian and his crew were great really helped me out! I was stranded with a dead alternator just…read morebefore 11pm an hour from home and they were on it! My truck and myself were delivered safe and sound by midnight! So thankful they answered the call! Cheers!

I couldn't be happier with the work Copeland's did on my 1987 GMC Sierra square body. They replaced…read morethe engine, and the quality of their workmanship was outstanding. It was obvious they take pride in doing the job right. They paid close attention to every detail, made sure everything was operating perfectly, and didn't return the truck until they were completely satisfied that it was right. It's hard to find a shop that genuinely cares about the quality of their work, but the team at Copeland's absolutely does. Their professionalism, attention to detail, and commitment to customer satisfaction really stood out. My truck runs great, and I have complete confidence in the work they performed. If you're looking for a garage that values quality and stands behind their work, I highly recommend Copeland's. Thank you for treating my truck as if it were your own!

Over the decades my vehicles have usually been ones out of production and/or more obscure brands…read more When mechanical work on my vehicles exceeds my comfort zone, I have always turned to Copeland's - and will continue to do so. The knowledge and expertise of the technicians has always impressed me. They work with care and precision and the steps they take are always thorough. Most recently I bought a 28-year old vehicle down South that is structurally in fine condition but had suffered from decades of minimal maintenance. Over this past year an engine issue has been fully resolved and safety-dependent suspension items were diagnosed, discussed fully with me in advance, and professionally repaired. I believe that "you get what you pay for" - there are shops with lower labor rates and fewer equipment to aid the techs. The quality of the work is worth every dollar. I work very hard for my modest income; if I'm going to spend money on a vehicle, Copeland's is the place to do it.

These guys saved me! I had an issue on the highway with 4 hours to go. Disaster loomed. Joe welded…read morea difficult to find part. AMAZING. INCREDIBLE. HEROES. More amazing? I was clearly desperate and would have paid more than the regular hourly rate. Guess what? I was only charged for 1/2 hour labor!!! If I could give these guys 100 stars, I would give them 500. If you live in the area, you can be sure you have an honest mechanic town. If they did not add on anything to a stranded traveler, any local customer can take the word of Bug and Joe's as gospel.

Had front control arms replaced with new brakes and an alignment. Promptly done and ready ahead of…read moretime.

How this place is still in business is beyond everyone we know in the business…read more As a Master mechanic, If I didn't warn folks about this predatory shop I wouldn't be able to sleep at nite... shop around please...this place is notorious for ripping off customers..charging g three times the cost for parts or more and padding the bill in anyway they can. .. so many fake reviews and they still have only a 3 star rating. Don't be fooled by this place , I have had too many folks and other shops tell of the trickery and games this place will play to get more money out of the customer. They will smile at you while they overcharge you for anything they can. Shop around for a reputable place...in my opinion and many others in the community, this is a bad place to get your vehicle serviced at...period.

I truly can't recommend Al's Auto Repair highly enough. I live in Portland but I commute to…read moreAugusta for work. One morning, I arrived in Augusta and realized that my car was in need of emergency repairs. The staff at Al's went out of their way to squeeze me in so that I wouldn't be stuck in Augusta overnight. They charged me a fair price and took extra time to explain everything they were doing, even showing me photos. They also drove me to my office while they did the work on my car and picked me up at the end of the day when they were finished. And getting to meet Radar (the adorable Corgi/watchdog) was just the cherry on top of the whole experience. I'm so grateful for the excellent service!

I contacted him on 9/8/24 and he got right back to me with what might be wrong and what he could do…read moreto fix it. He had all but one part on hand and would order that to be in in about a week. Two weeks later and I hadn't heard back from him so I texted for an update with no response. Again the following week I texted for an update and again no response. On 10/2/24 I again texted and said that I would give him until 5 pm today 10/4/24 to get back to me or I would be giving him an unfavorable review. I even called at 4:35pm and could only leave a voicemail. And still no response. Should you contact him good luck.

I was traveling and had issues with my Honda Odyssey at the end of a very long drive. Messaged Dan…read moreand he drove to my location. Explained everything that was going on, gave me options on repairs and pricing, and finished quickly! Very polite and cleaned up the entire area before leaving. The price? FANTASTIC. As I was an out of towner and desperate to have the repair to be able to drive all the way home, I was worried that this visit (especially a mobile visit) was going to cost a small fortune. His price was completely reasonable and a pleasant surprise! I drove over 10 hours home with NO ISSUES.

They arrived promptly, the technician was very pleasant. He got my pickup secured and we were on…read moreour way quickly. Got it unloaded fast, too.

l called for a tow from hartland to new hampshire at 3:30 sunday afternoon was told driver will…read morecall me right back it is monday morning still waiting.

Set up an oil burner cleaning with Dead River after first asking their typical pricing for this…read moreservice. The attendant said approx. $170 ( turns out later this was their per hour service rate). Service man showed up on time while my wife was home but asked us what he was there for. Did the work and after just over an hour said our seldom used burner ( used two weeks a year, hot water only) was really clean and said he replaced a filter after cleaning. He left no paper receipt on what he had done and asked us to call in for a bill. When we did it was for double the amount expected and well over $100 above what our neighbor had paid with another company ( which was not available at the time). I requested the manager call me but he never did. I, as have many others, recommend avoiding this company.

What a soul-crushing enterprise Dead River seems to be! Our delivery driver doesn't like Maine…read moredriveways. The customer service reps don't like customers. We were so happy for many years with Consumer Fuels before this acquisitive monster bought them out. The new owners seem uncertain what business they are in, and don't actually seem to care that much.