Friendly folks and knowledgeable sales and tech staff. All are eager to help. I had a weird issue…read morewhere my rear wheel wasn't turning freely and they found the issue.

I came here to get my bike tuned up and appreciated the quick turnaround! It only took two days for…read morethem to get my bike ready (other shops I called had wait times up to 2 weeks). It was so nice not having to be without my bike for long since I'm training for a race. The amount of selection for accessories is also great, and all the employees have been super friendly. It feels like the prices are very reasonable too so I'll definitely be back for future repair/tuneup work and shopping.

I had my old Gary Fisher mtn bike cleaned and adjusted after 3000 miles of road and trails in NM…read more They did a great job and it's still going well years later. Good shop in a convenient location

Moved to NC recently and feel very blessed to have found this place. Johnny gave me so much useful…read moreinformation regarding my bike, bike trails and beyond. Enjoyed sharing commonalities as he is also a military veteran. Fixed my road bike issues on the spot with what I consider a nominal fee. Thank you so much for your time & expertise! I'll be back soon to tune-up my Cannondales!

there are a few bicycle stores within a few mile radius of the store in North Raleigh. I have…read morevisited the others and because they couldn't help me with an old bike for one reason or another, ended up at the Trek store and had my problem resolved quickly and pleasantly.i recommend Trek to anyone if they need a tuneup on their bike, or for anything to do with bikes, and they live in the north Raleigh area.

My husband is an avid cyclist and owns a Trek Madone SL6. He came here for basic maintenance on his…read morebike and was very happy with the service he received from Matt and Craig. He felt the extent to which the staff went through to ensure he was a happy customer was commendable. The store was very clean and staff were welcoming.

Unless you have the latest and greatest bike, they're pretty dismissive. I had my 80s mountain bike…read moreserviced there and when I picked it up, I asked what they had done and whether there were any issues. I was told that they lubricated the chain and checked the tire pressure. For $105? Really? Did they have to call in NASA? When I gave them a 5 out of 10 rating, I was anticipating a call to discuss my experience but never heard from them. Evidently, they were satisfied with that rating. If you value customer service, I would probably look elsewhere when purchasing a new bike or having a bike serviced.

I took my bike to Conte's Bike Shop on Wade Avenue to have the chain replaced. The staff was very…read moreprofessional and friendly.

The repaired my back flat on an e-bike. Went flat again in less than a month which can happen due…read moreto road conditions but I thought perhaps something internal to the rim caused it. Took it back to then during peak bike repair days for students returning to campus. They may seem brusk to some when being honest about times, conditions, etc. They are HONEST and fit in a same-day flat repair only to charge me nothing saying they found a washer accidentally left in the tire from the last flat fix. AMAZING! Trust the staff, even if they speak frankly. They are VERY up front and honest and, very importantly, do excellent work at good prices/rates.

I bought a tire repair kit and some oil for chain today. I wasn't sure what was best type of kit…read morefor my bike but Cody took the time to explain the different types of kits, pumps, etc as well as show me what I'd need to do in event of a flat tire so as to ensure I am prepared if (when ?) that unfortunate day comes. I really appreciate the patience he showed to me as I'm not the most mechanically inclined individual. Highly recommend this bike shop.

Just cannot express how detail oriented and meticulous to get the end product percent to my liking…read more My Moots build was perfect, and I tend to be very particular! THE most fastidious, and conscientious, and communicative bike mechanic that I have ever had the ever had the pleasure of working with. Frank has incredible wheel building skills. So fortunate to have found this shop.

If you want a great bike that fits, go to Frank. I got a Parlee from Frank and it's the most…read morecomfortable bike I've owned in almost 30 years. You will not be able to walk in and get one off the shelf like the box bike stores. My hunch is you will not buy your first bike here, but you could certainly buy your last bike here. You'll also be able to get the perfect set of wheels based on your own size and riding needs. Frank builds terrific wheels. I'm a fan!!!

Highly recommended!!! My wife had an issue with her seat. We took it in at 4:00 on a Sunday, not…read morethe most optimal time, as they would be closing in less than an hour. However, Corbin saved the day! Incredible customer service! He fixed her issue in less than 10 minutes and didn't charge us for the fix. I will certainly be purchasing my next bike from this phenomenal store. Thank you, again, Corbin! Excellent "mid-western" customer service/ experience.

The team at Bicycle Chain Durham is awesome! We purchased our bikes with BC and regularly get them…read moreserviced here too. Mike Larson and Cameron Cook provide expert advice and swift service and also go above and beyond to help! We highly recommend this team to friends!

I have used Gnarly Trails 3 times for repairs/tuneup. Each time I have been very well pleased. As…read morewith everyone who bicycles regularly, I hate not having my bike readily available. Steve has gotten my bike back to me as quickly as possible, based on the work needed. I plan to use Gnarly Trails for all my bike repairs and maintenance. Barbara Klag, Angier