I moved here from DC recently and scheduled here. 1st visit: I waited one hour twenty minutes, was…read morecalled back but had a male Dr. no can do. Rescheduled for next day. 2nd visit: back the next day, was 8, yes 8 minutes late, because I got lost. I even called alerting them that I would be a few minutes late. They CANCELLED MY APPOINTMENT! I had to reschedule again, but I already had bad juju from the horrible customer service. After reading these comments, I will NOT be going back. Thank you ladies for taking the time to post your comments. Phew! I saw this coming and you solidified it! Review is 2 if that...

I don't usually write negative reviews, but I feel it's important to share my experience to help…read moreother women who may be considering hormone replacement therapy here. This facility originally focused on men's hormone treatment and later began accepting women. Unfortunately, in my experience, their understanding of female hormone balance was limited. Their main focus was on testosterone levels, which were increased to a point that caused significant side effects, while my estrogen remained well below normal. As a postmenopausal woman, I trusted that my treatment plan would be balanced and monitored for overall hormone health -- not just one hormone. However, despite my repeated concerns about hair shedding and my distress, the approach continued to be focused solely on gradually lowering testosterone and prescribing topical hair products containing minoxidil and finasteride. It was only after clear hair thinning became visible that any discussion of adjusting estrogen began. This was actually my second attempt with the clinic -- the first time, I thought stress might have been the cause of my hair loss. After giving it another chance under calmer life circumstances, the same pattern repeated. I hope the clinic invests in more education and protocols for women's hormone therapy, as hormone balance is complex and requires attention to estrogen, progesterone, and testosterone working together. I share this review as a caution for other women to ask detailed questions about how their hormone levels will be managed before starting treatment.

Great location. They have very thorough doctors and therapists. Check-in always involves getting…read morea bracelet with your name on it. Not sure why they feel it is necessary but seems like a waste of money to me. There is handicap parking and valet available. It's nice to not have to drive to miami but sometimes the wait time is very long and you may not get a follow up at this location.

I come here with my mom in not the best circumstances, but of the various medical facilities I've…read morebeen to with her, this seems to be one of the most well run. We live in North Miami and the main reason for coming so far north to this location is to stay with her oncologist who is based here, but it's definitely worth the trip as they seem to take much better care of her here than they do at the one in Miami or even the Plantation location.

I was in to have surgery on my spine. From check in to check out all of the staff was super…read morefriendly, informative, and helpful. Due to the nature of my procedure I was nervous to the point that my Bp was elevated. My Nurse Evie did everything to get it down. She also was able to get my vein on the first try for my iv and the first try to draw my blood for my plasma infusion. Zuri, and Kyle were also a part of the team who took care of me. I saves their names in my notes to come back and do my review because I was out of it from meds! Lol. I truly appreciate the care that I was given.

I have had over 30 operations in my 70 year life. Therefore, I have been in many hospitals. Just…read morerecently my last operation was a hip replacement. My surgeon gave me the choice to go to a established hospital or have the operation as outpatient at Deerfield. The last 3 operations in a hospital have all caused various problems. I have never been treated so well by the staff at this facility. The care was a one on one from the time I arrived until the time I was heading home. They are so professional and explained everything that was going to occur. They even followed up when I was home. If I could give more than a 5 star rating it would be a 10!! Please Note: This is quite embarrassing. This review should have been written for the Delray Beach Surgical Suites located in Delray Beach. Somehow early this morning I reviewed this facility by mistake. I have never been there. So Sorry for any inconvenience

This office is very short staffed. Takes forever to talk to someone. They send documents very late…read moreto doctor offices. DO NOT go there! Horrible customer swrvice and management.

if there was less than 1 star they'd get negative 10! my son went there needing a primary care…read moreafter being referred by an ent (ears, nose, throat dr.) his immune system has been attacking itself and no one has diagnosed or ran proper labs/biopsy/ etc. to determine what is going with my son! the so called dr. or non dr. at this place did not give him the time of day for his appointment! which i might add - was for last friday and they cancelled it!! barely spoke to him! did nothing - said she had to go to a meeting!!! wow! how are they still in practice!!!! terrible!! do not go here if you need real dorctors that talk and spend time with their patients!!! worst is that they charge insurance for a full appt. for which they which did not spend any time with my son as a patient and don't deserve any payment!!! sara johnson - shame on you!!!

Communication was excellent. Service was great. I highly recommend it for people who do not have…read morehealth insurance.

I'd like to acknowledge the excellent care and professionalism that Rachel gives to her patients…read more I am highly grateful for the care she has shown to me and thankful that myself and my wife are under her care . She takes time and listens to your concerns. I highly recommend her and her office. Thank you , Jorge Alonso

I had an uncomfortable situation, a peep test for a new job. Being a 65 year old lady (we pee…read moreoften) but this day was a different situation. Anyway, my nurse was so so nice to me. Her kindness was extremely appreciated. We ended up laughing together when I finally pronounced

I went to urgent care for a broken hand. At the time, I wasn't sure if it was broken or…read moredislocated. I was given long forms via link to my phone to complete which was no easy considering my condition. But no one in waiting room so I thought it would be fast. After waiting 30 minutes in front waiting room, they stick me in a freezing room for another freezing cold room. After all this, the doctor comes in to explain that there's basically nothing he can do to help me bc they don't have an x-ray tech on staff and that I'd need to drive to another facility to have the x-ray! The one thing he did that I thought would be helpful was to write me a referral to an Ortho in case it was broken. Well, after getting x-ray and confirming it was broken, I contacted this Ortho only to be told that they didn't work on hands!! S0 back to them to ask for referral that could actually help me. She told me doctor would decide and call me back. After waiting several hours, it was now 6 pm, I called back to be told form was there but that they were too busy to call me!! Other than Comcast, this facility was probably the most inconsiderate and unprofessional that I've ever dealt with.

I can't complain about the care I received but the billing department is ridiculous!! My card was…read moredebited 2 months after receiving care. NO billing statement was mailed, emailed, texted or nothing to explain the charges and what the insurance paid etc. I've called everyday for 2 weeks to inquire about the bill and I have consistently gotten the same recording. No one has ever returned my call. I am going to contact the BBB and to the District attorney's office today because I've seen a few other grievances similar to mine. These people are charging cards whenever they want with no explanation of billing and no statement. I was able to contact a receptionist who told me that the billing department works remotely. People are entitled to know the cost of their care and a statement of explanation, which this facility obviously does not provide.

Needed to get check out asap and this urgent care was the closest near me. The staff are friendly…read moreand helpful and I was seen in less than 10 minutes with no appointment. I'd defintely keep this place in mind if I need urgent care again.

My daughter spoke to Dean, they had several calls back and forth as the Uber they organized wanted…read moreto pick her up on the side of the road no where near our home (we live in an established community) he also suggested she call Uber to change the address, that's not even possible on another account. When she asked about their reviews, he said even Disneyland gets back reviews. Finally her therapist told her not go if they don't offer DBT therapy, she called and Dean told her "go somewhere else, I'm sick of your back and forth questions, f$@k off" If this is how they treat potential clients, can you imagine how bad their treatment and services are. Absolutely disgusting and he's right, there are plenty of other places.

I was dealing with a bad addiction to crack cocaine. I had no money. I had drained all of my…read morefamily's resources. I finally admitted I was powerless and I needed to go to rehab. The first place I called did not take my insurance (United Healthcare thru my wife's employer). However, they were helpful and contacted a place called Sunlight Recovery, verified they took United, and called me back and gave me the number. The first thing I did was check the reviews, and all I found was a one-star review, here on Yelp. Thank God I didn't let that deter me. I checked in on October 2nd, 2017. I think they must have changed ownership and moved since that bad review because it was definitely not what I experienced. The facilities are very nice. They are housed in a modern medical center building across from Florida-Atlantic University on Glades Road, in Boca Raton, Florida. The first stage of their program (they call them "steps") is called detox/residential. This is the step where you actually stay at the Sunlight building. It can last anywhere from a few days to several weeks, depending on your situation. I was there for ten days before moving on to the next step. The actually recovery center for the patients is on the second floor. The accommodations are very nice. There's a day-room, kitchen/dining area, medical kiosk, and about 8 rooms. The kitchen area has a fridge, Keurig coffee machine, sink, and cabinets that they keep stocked with utensils and snacks, such as bananas, granola bars, cereal, condiments, etc. The day room has a 55" flat screen television that has Netflix, basic cable, and an X Box that they use for DVDs (and occasionally they let you play video games). They have a comfortable sofa and some padded lounge chairs. There is a patio outside that has a canopy, a ping-pong table, and table and chairs. You do not have free access to it, a tech or counselor has to accompany you outside to smoke cigarettes or just get some fresh air and play ping pong. They do not allow cell phones, however, they will allow you to have MP3 players and headphones. If you bring cigarettes with you, make sure they are sealed or they will hold them until you step down and move to what they call PHP (partial hospitalization phase). They do not allow vapes upstairs. The rooms are very nice. Each one has two single beds, and the linens are changed by the cleaning staff daily. Each room also has it's own flat screen TV and remote. The bathrooms are either shared by two adjacent rooms, or if you have a corner room, it will be for you and your roommate. The showers are nice and hot. The techs and nursing staff are professional and courteous. Most of the techs are in recovery, which I liked. They take your vitals several times per day, depending on your medical needs. The food is very good. They use a catering service and you can choose what you would like to eat. I do not eat meat, and they worked with me to accommodate my dietary requirements. As far as the recovery program itself, they have 3 groups per day, two hours each. You will also have an individual therapist assigned to you. Every couple of days they will have a 12-step meeting out on the patio, run by people in either AA or NA from the outside. Many are alumni. Once you have completed the in-patient phase and move to PHP, you will move out of the facility and into a room at the Florida House Experience, in Deerfield Beach. At that point you will attend 3-hour group therapy sessions in the morning from 9am-12pm, and two hour sessions in the afternoon, from 2pm-4pm at Sunlight Recovery, Monday through Friday. Sunlight provides transportation to and from the recovery center via passenger van. There are 12 step meetings nightly at Florida House from 7-8pm. I really felt the staff was great. They went out of their way to help me. Several times the food service they used forgot to send over a vegetarian meal for me. One time, the staff went and got me a Publix sub of my choosing, the other time, the tech actually went and got me a cheese pizza from Little Caesar's, paying out of his own pocket! Sunlight is a good recovery center, and I had a good experience. I am now 42 days sober, and they played a major roll in my success to this point. The staff, accommodations, and counseling I received were top notch. I definitely recommend it.

Finally getting a brand new pyrocarbon titanium shoulder after years of pain and limited motion…read more The front of the medical center was clean and thankfully a smoke free area. At 530am the front doors promptly opened to the lobby and met with the bubbly registrar Diane who made check in simple and quick. Security walked me up to the waiting room where I sat for a bit then prep for surgery. They knocked me out with some great stuff and the surgery was a success. Cudos to Dr Johnathan Levy. Went home and began my brutal 12 week recovery.

I come here a lot unfortunately and everyone is nice and try their best to make you feel…read morecomfortable. Charge Nurse Catherine started my iv on the first try that never happens my veins are difficult The staff was calm attentive and no matter what I ask they try to make it happen. They even went to the waiting room to get my Uber order and did not seem bothered. Eden who is always pleasant brought me back to a room right away. I don't remember the other staff names but they were great as well. Dr. Zurkowsky admitted me and is a wonderful Doctor. The floor staff were super, especially the charge nurse, Andrea. Overall West Boca is doing a great job and the staff really cares.. Love this place more and more every time. Until my next visit, Thank you!

Just started as a new patient with Dr. Polsinelli. Intake is extremely easy with most paperwork…read morecompleted online via links they text to you. Staff reminded me of the appt., which is always helpful. Waiting area is bright and clean. Desk staff are prompt, articulate, courteous and and helpful - all good things. The medical assistant was friendly, efficient, and clearly knew what she was doing. I was seen by Dr. Polsinelli and her student very promptly, and they were both very friendly, gracious, articulate and, most importantly, thorough. They listen attentively, double check everything, and take good notes. Great experience, to be honest.

Today was my first visit to this office as a new patient. They are prompt, professional, and…read morecaring. I would recommend them highly.