Sean at Convoy Auto Body was absolutely amazing. This was my first accident (lmao) and he walked me through the entire process, including what to expect with the insurance. Sean and his team are excellent at what they do, and they are communicative throughout the entire time your car is at the shop. He has never left my message unanswered and will always give a follow up call to explain everything. My car had noticeable damage to my rear bumper and my trunk latch got pushed, which were all repaired within 2 weeks (due to insurance). I could not recommend this place more for your auto body needs. read more

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Absolutely the best. After talking to Sean on my initial visit, I felt confident I was with the right person. His outfit was amazing and his work was done in a timely fashion with impeccable work read more

I dropped off the car on feb 19th and picked it up on March 19th. Nearly a month to finish the car.. The overall quality is terrible. I would never recommend anyone to this body shop. I scheduled prior months ago, and it took them an entire month to actual work on it. You guys worked on the rear hatch and still do not take full responsibility. The worst part you asked me to pay additional when it's your fault for not doing the job properly in the first place. This would've never happened if the shop actually did their job correctly. Talk about scamming. They lie and do not cover the warranty. They're trying their best to avoid working on it and use low quality products such as paint and materials that aren't oem. Cutting cost is the main objective. The body panels don't even match up for the interior door panel and outside the fender area. Uneven paint on the hood, and they still didn't fix it. The paint is peeling right off, yet they blame me. Your paint job quality is terrible. Btw I brought this car back more than 6 times in the past because they forgot or did a poor job fixing. I can't even trust my own people to do the job right. Please stay away from this shop it's a headache to deal with. Btw they paid Google reviews to remove the real reviews on purpose. Even though I provided evidence on their craftsmanship. Very unhappy customer. Avoid at all cost! read more

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Great experience and service. We got a quote to fix the front and back bumpers, and Sean & his team did an amazing job. The 10 year old car looks brand new. Sean was great with communication before and during the process, and the price was more than fair. Highly recommend. read more

Sean Yi was most helpful as well as always being ahead of the game... I would never hesitate to use or recommend his services... Thank You for your excellent service Sean Yi... With Gratitude, Y Bothwell read more

Sean and his team was great, he gave me a discount for paying cash. He was so honest and transparent about the service. I brought his quote to another auto body and that auto body said Sean was giving me the best quote with the same work! I would recommend sean and his business!! read more

I was in need of a quick repair to my older BMW. I like to support local businesses so I tried Convoy Auto Body. I spoke on the phone to the manager, Sean and he let me bring the car in that morning. I did not want a lot of up selling, and I got none. The job was more for function than beauty. I was amazed by the quick service and delighted by what they charged me. Sean was very courteous. He informed me that they also do auto care service. I told them I will gratefully use them again and recommend them to others,. read more

My car was hit by drunk driver, had to open a claim with the driver insurance company. Convoy auto body did awesome work. Great communication with me on status of repair and collaborated with the insurance company. My car was repaired quicker than anticipated and the quality was excellent! Highly recommend. Will be returning for any future repair if needed. read more

Took car in for some body damage. Was told we needed two new doors. I knew where I could get them for very reasonable cost but Sam didn't want me to be involved for sake of liability. A few weeks passed and now he wants to know if I could get the doors. Too late, they were sold. It is now a month and a half and I still haven't heard anything about the car being repaired. Finally, he calls and tells me that I have to pay for the car and have it picked up that day otherwise I would be charged for storage! All of this after he's had the car for a month and a half. The repair was decent but certainly visible. Because of his screw up I also couldn't use insurance to pay part of the cost. I would avoid this shop at all costs. read more

I spoke with Sean the manager, he was very helpful. The quote was reasonable and lower than two other quotes I got in the Kearney Mesa area. I dropped the vehicle off on a Tuesday, got it back on Friday and it looks great! Sean had incidentally ordered a part incorrectly and made sure that correcting it cost me nothing. Top notch service all the way. I highly recommend Convoy Auto body! read more

After doing my research of getting quotes all around San Diego for body work to repair a very long vertical dent on my '09 Scion tC, i decided to go with Convoy Auto Body because no one could beat their price. I was referred to them by a friend who had some major work done and he told me to ask for Sam. The quality of their work is immaculate and their service is genuine. Sam was honest with me and told me it was a big job to bend the quarter panel back and that a majority of the cost would be for paint. He roughly (and very generously) estimated it to be around a $700 job, which everywhere else quoted me well over $1000. The result was immaculate. The only flaw was that I had asked him to rub out a small scratch, which he forgot to do in the main job, but he told me to bring it back and he cleaned it up in less than 10 minutes. Sam also advised me on the best way to go out about dealing with an insurance claim and suggested they come to estimate the car, and I can decide then if I wanted to pay out of pocked or go through them. Overall, I'm really pleased with this small ma and pop shop and will gladly send my car back to have it repaired with Sam and his team! read more

Worked with Tom & Sean and they were excellent in fixing the damages & dents to my 2014 Volkswagen Jetta. Tom went above and beyond what we expected. Tom made it extremely easy for us, he explained the process up front to us very clearly. He worked with the insurance adjuster directly and took care of everything and the work turned out great. Tom lived nearby to us and he even took our car to the body shop, saving us a trip. Sean provided a free car inspection on our car and found a couple of issues and explained (without pressure) what should be fixed first and why. Definitely a great experience and highly recommend them for general car repair and/or body work read more

Convoy Auto Body fixed my car after an accident and they did a fantastic job. Sam was super nice and helpful. He even helped me deal with the insurance. Very happy I chose his shop. read more

These guys are great! They are helpful, honest and reliable. I always feel that they are giving me the right answer (even if it is not the best) and I like it. If you're new to the area or if you feel like your mechanic isn't doing right, just go to Convoy Auto Repair. It feels good to know that your car is in good hands. read more

This place used to be called Tap's Auto Care. They are horrible. Here is from a previous review that I wrote: About 1 1/2 yrs ago, we took it here to have brake work done. They did both the front and back brakes and replaced the shocks, all for about $1000. Although they were nice, they totally botched the job. We were hearing noises immediately after picking it up. They said that when we go down hills, we should use the gears to downshift (it's an automatic!), that the noise is from the way we were driving it. Yeah, right. That's why we never had any noise before the brake problems. Anyway, we didn't trust this so we took it to a dealership to check out. They told us that Convoy Auto Care didn't put the shim kits on, which are necessary when you use aftermarket pads. We took it back to Convoy Auto Care and they said they put the shim kit on. Well, ever since then, when we go down really steep hills like on Texas Street, we heard a grinding noise. We bought into downshifting and that seemed to help. 1 1/2 yrs later, we had constant noise from the front brakes. The dealership said there was no shim kit put on AND the front brakes needed to be re-did. I do not drive that much, maybe 12,000 miles a year. I feel the brake job should have lasted longer than that. They also said that it was BS that we should have to use the gears to brake. I figure it's only a matter of time before the back brakes and shocks need to be re-did. Even though I think they should re-do their work, I will not take it back there because I don't feel they know what they are doing. I would stay as far away from this place as possible. I also have a friend that took her car here because the seatbelt light stayed on. You know how they fixed it? They disconnected the warning light wire! Beware! read more

I wish there was a 0 rating for this place I took my car in here after an accident and it was suppose to take only ONE WEEK. ONE WEEK. Its been almost one month and I told them ill come get it last friday. I had no time to get it but they never ever checked up on me. This is ridiculous. Before hand after about the 2nd week I let them off. But when it came to the 4th week, and we went to complain and said we wanted at least a discount. They made up excuses and kept saying it wasn't there duty and fault. blah blah blah. I hate it here. Not recommend at all. The really do jip you. alsjdf;adjs. AHHH hate this place hate hate hate. DONT GO HERE. You can tell its a horrible place here beacuse of the other ratings too. Dont go here pleaseee. Thanks. read more

Spoke to Sam on a Saturday. Told me to come in on a Monday morning and the owner didn't show up. Said he will come in a few hours and never made it. I took pictures of a door problem and was quoted $1000.00 for fixing a door on a 2003 suv. Seriously! Went to j c wrecking and paid $200.00 for the door and $50.00 for the install. Saved $ and solved the problem in two hours. Call Junior at j c read more

Is there a way to rate this shop in the negative range? A -5 stars would do even though I'd like to give them at least a -10. I was recommended to another shop by a friend, but they were still waiting on their certificates. So, I called around and found this place. Worst decision I've ever made when dealing with auto repair shops. This place is one of the reasons why I love to work on my own cars. The guy in the office that answers the phones (forgot his name) was extremely nice. Wish I could say the same for their mechanic/manager Tony. My first visit didn't go so well. I brought my car in for the inspection, it failed due to the following: 1. Brake lines need to be secured using brackets 2. Passenger side license plate light inoperable 3. Rear center stop light inoperable 4. Passenger side headlight out of adjustment 5. Car pulls to the left when braking from 25 mph to 0 mph After spending $70 for the inspection (another $15 for the cert had I passed), Tony tells me that if I bring it back for a re-inspection within 3 business days, the fee would be waived and I will only need to pay for the cert. I took the car in on a Wednesday, so the third day would be Saturday. He was fully booked and said that he would give me till Monday. I decide to use the weekend to get everything ready for the re-inspection. I fixed everything and just needed an alignment for problem #5. Also, when I was replacing the bulb for problem #3, I noticed that someone had unplugged the wiring harness and tucked it out of sight??? When Tony started on my car, the first thing he did was take it on a "test" drive on his own. I'm wondering if he tampered with the harness during that time? I mean who else would have had access to it? Anyway, after all the repairs, I take it back to Tony and leave it there for 2+ hours. When I went to pick the car up at the end of the day he tells me that it still failed due to problems #4 and #5. I go back and forth with the guy and he tells me that I need to show him proof that the alignment shop did their job correctly. The other shop faxes over the results of my alignment and all of a sudden problem #5 is resolved (I thought he said the car was still pulling, how could a piece of paper fix this???). Then he asks if I have a receipt to the headlight adjustment. I didn't take it to a shop since he said it was just slightly low. I told him I adjusted it myself. Then he tells me they do headlight adjustments for $55 but he couldn't do it till the next day. Why didn't he bring this up before? I decide to take my car home since I was already starting to think that this guy was trying to pull a fast one on me. He starts to print out my paperwork and tells me it'll only be half price today since it was a re-inspection and would cost $49. First off, $49 is not half of $70. Second, he said it would be free. After a heated argument, he stated that I should just take the car to someone else. I did just that and it passed with no issues. I didn't make any changes at all from the last time I took it into this shop. Do yourself a favor and avoid this place...they know how to get your blood boiling! read more

I've been going to this auto body shop ever since I got into my first car accident in high school. They provide excellent customer service and are trustworthy. Other auto mechanics and shops always try to rip you off and exploit your lack of knowledge with cars, but Sam always tells the truth and is honest about what needs to be fixed and what isn't that urgent. I highly recommend going here if you have any car problems. My experience has been nothing short of exceptional read more

Sam Park's of Convoy Car Care & Auto Body recently refurbished, repaired, and repainted our 1997 Volvo 850 R. The color of our Volvo is black. It had extensive paint damage from sitting in the sun too much and a ton of scratches, cracks, and blows to the body. We were quoted a very reasonable price and although the job took a bit longer than we first expected, Sam and his team kept us updated, even texted us pictures and made phone calls to keep us in the loop as to the progress of the job. We couldn't be happier with the result, and were completely blown when picking the car up. Sam stuck to his quote and our car looked as beautiful as a black Lexus! Not only was our Volvo gorgeous, but the immense work, detail, and professionalism that had been undertaken by Sam and his team way exceeded our expectations. We found Convoy Auto Care and Auto Body through a recommendation through San Diego Referrals Group and we would HIGHLY recommend Sam and his team to anyone needing autobody work on their Volvo or any car for that matter. read more

I first came here due to my Honda getting hit tony was so helpful thru the whole process my Honda was not repairable so he even helped me with insurance now I have a saab and all my repairs are done by him great price and very communicative I would highly recommend this place ... thanks for al your help Tony read more

Andy was a very nice guy, concerned, thorough and professional. (and handsome :) )My car looks great, better than It did when I first got it. They removed all the dings and dents and painted the whole car. They also fixed a few other little things. I would reccomend this to everyone. read more

Sam and the folks at Convoy did a great job repairing body damage on my 2010 370Z. Color match is perfect, and the work was done on time and at the estimated price. Would use them again. read more

The team at Convoy Auto Body did an excellent job on my car! It was my first (and hopefully only) accident, so this whole process was new to me. Sam and Frank the owner, and manager were wonderful, very respectful, and the quality of the work was impressive. Not only were they polite and friendly, but my work hours weren't coinciding with their hours of operation, and Sam stayed late to do an estimate for me. They also were so kind as to help me with a loaner car, as my insurance wouldn't have covered a rental. I can't say enough good things about this place. I will definately take my car back to them anytime I am in need of some work!! read more

I have been taking my cars to Convoy Auto Body formally known as Taps for 20 years. Sam and Tony have always been honest and have never suggested any unnecessary repairs. In fact, I've been told to save my money and not repair certain items. I have referred by brother and In-laws over the years and they too have always been extremely satisfied with the service they have received. read more

I'm really happy with the service I got from Convoy Auto Body! My car got hit from behind and my back bumper/spoiler had some scratches, dents, and imprints from the collision. I went to 3 different places to get estimates and decided to go with Convoy Auto Body because they were the only place that didn't try to up-sell me (all the other places told me I had to get a whole new bumper even though it wasn't broken, just needed some cosmetic repair). Brandon was really friendly, helpful, and informative. He looked over the estimates I got from other places and explained what he thought was unnecessary work. Because the job would take 7+ days, I got a rental car from them. Everything was fine until the last day when the rental car started overheating. They were very apologetic and took care of everything from reimbursing me for my Lyft fees to picking me up from work! They did a great job on my car and I was pleasantly surprised to find my car sparkling clean inside and out upon pickup. I definitely recommend Convoy Auto Body! read more

The insurance company gave me a choice of body shops. This was the nearest. I was concerned about some of the older reviews on this page, but couldn't have been more pleased with the service and work that was done. 'Sam' was very helpful, courteous and keen to do a good job. Like most vehicles, I had a number of minor scratches and scrapes from parking lots etc. and he took care of those at a very reasonable price. I now hardly recognize the vehicle! Good job Sam! read more

Some dissatisfied customers must be referring to another auto repair show in the Kearny Mesa area that goes under a similar name. I have been taking my cars to Convoy Auto Repair for years and always, I state again, always received exceptional service at reasonable prices. A few years ago I was experiencing an electrical problem with my wife's car. They assigned a Certified Technician to work on this vehicle and each day, I received an up-date on the progress of identifying and correcting the problem. After three days, they advised me that I would have to take the car to the dealership as they do not have the manufacture's codes in able to make this repair. The total cost of three days labor was $0.00. Show me another auto repair service that would do this. I have never experienced any problem at this fine facility. Last year I purchased a new vehicle and I always take it to Convoy Auto Repair in lieu of the outrageously priced dealership where I purchased the car. Both of our cars consistently receive exceptional service at this fine facility. The Certified Mechanics and Staff consistently demonstrate a concern for the customer and their communications skills and respect for their customers is beyond reproach. read more

My family and I have been coming to Sam for 15 years. We really take for granted how lucky we are to have a car care center who you can trust absolutely. Convoy auto body consistently provides my family and I with not only the best car service, but the best service of any institution I know of. Sam is extremely generous and has a lot of integrity. Four years ago Sam sold me my first car, a Ford ZX2 with only 27,000 Miles on it for 3,000 dollars! 27,00 miles for 3,000! It's been the greatest value and he could have sold it for much more but I've been extremely grateful for that car. Three years ago when I was rear ended, my car was considered totaled because the repairs were supposed to cost more than the car was worth. The bumpers were messed up and the hood was bent. I was inadequately compensated by the insurance of the person that hit me, but Sam was able to make all the necessary repairs with less money than was estimated, so I ended up getting to keep the extra insurance money and got two new bumpers in the process. Thanks to Sam I actually profited of the accident. This week when someone knocked off my left rearview mirror, I took it to Sam. I also have some paint coming off the trunk and several other scratches around the car. Sam is taking care of all of it for a very reasonable price. This is why my brother who lives in Arizona still only get's his car serviced when he comes home to San Diego. Like I said, Sam has about as much integrity and pride in his work as anyone I've met in any business anywhere. My family and I have been grateful for all of his services over the years and wholeheartedly recommend his to anyone and everyone. read more

Every time I have had a problem with my car from age related issues, Tony is always able to fix the problem for half of the quote of the dealership. They stand by their work, are honest and very ethical! read more

Great shop! Someone hit my car and left no note. Went around to a bunch of different shops to get estimates, and Convoy Auto Body was the best bet. Very good service, and Sam is awesome! I was supposed to get my car back on Friday, but picked it up on Wednesday. Fast and excellent repairs. Go here, and say hi to Sam; he is super knowledgeable and helpful. read more

I just finished using Convoy Auto Body for the second time this year,. and I gotta get on here and give them a great review. Both times were for minor repairs, which I chose to handle cash instead of through my insurance company. I was worried I would get burned, especially because I don't know much about body work. Sam was really fair, the first time, he replaced and electric mirror on my work truck, and did it for what I thought was a very fair price. This week, I hit another car, and broke the other cars front turnsignal, housing, and lens. The owner of the other car wanted to fix it himself, so I only needed to buy the part. Sam charged me 50 bucks. 50 BUCKS. Who does anything for a car for 50 bucks. It is obvious that Sam realizes I am a lousy driver, and I will be using him for years to come, instead of trying to gouge me for a one time sale. It is refreshing to meet someone who isn't greedy. Sam, you have a customer for life! read more

Sam at Convoy Auto Body was very professional and took a lot of time to explain the repairs needed and the process. Things ended up costing less than anticipated - which has never happened to me, ever! We're very happy with the work they did. read more

I took in my 2009 IS250 lexus for a new bumper. My car came out looking brand new and better than it was when I first took it in. They did an awesome job. The price, the customer service and the work on my car was GREAT. I would definitely recommend this place. Thank you, Sammy & Steve for a well done job! Very much appreciated, Cindy A read more

Sam, the shop owner, is the most genuine and honest business owner I have ever dealt with. He is very helpful in dealing with insurance claims, set clear and realistic expectations with me (I'm sure all of his customers), and the finished work is very satisfying. I recommend him to all my friends. read more

Tony is honest, thorough and the best around. He has always been the consummate professional. Trustworthy.

I took my 07 Altima in for body work and was thoroughly impressed with Convoy Auto Body. I dealt mostly with Sam, the owner, and the customer service I received was top notch. The care he has for his customers was reflected on the work done, as well. Not only did I have the body work done, but he replaced a stolen logo on my front grill and cleaned the interior of my car, including the carpets, at no extra charge. On top of that, had I gone anywhere else, I would've spent $1000 more than I did. I had a great experience with this shop, and I will be taking my car here for general maintenance from now on. read more

Had some work done on my car - Very firendly during the quote. The job was completed and looked good but the customer service was poor to say the least. I was supposed to pick up my car after hours due to a travel conflict. I made this very clear when I got my quote, and when I dropped off my car. Rather than being able to pick up my car after hours as was discussed on 3 occasions because the payment wasnt completed they kept my car and I had to take 3 different rides to get back from the shop and then back the next day. The frustration was they knew I was going after hours and didn't take payment beforehand. Email communication was awful. I wont use them again and nor would I recommend them to anyone. Plenty of other better places will give good customer service as well and competitive pricing. read more

The guys at Convoy took great care of a small fender bender that was my fault (ouch) A friend of mine knows these folks for awhile, I was not disapointed. Great service and fair price. read more