Yikes- I was ready to post this when I read other reviews on here. I am shocked and wondering if these people are angry ex's! I test drove 6 SUVs and all were nice and capable but the CX-9 was the only one that really interested me after the test drive. The Pilot, Traverse, and Pathfinder were too big. I've owned a Ford Explorer in the past and it was an absolute nightmare. The Acadia was overpriced. The Durango was nice but not quite as nice as the CX-9. The CX-9 website does not do justice to the looks of this SUV. It is very sharp looking and people have given me a ton of compliments and I am thrilled with my choice. I got it a few months ago and have already done several road trips. It is very comfortable. The kids and luggage fit no problem at all! I guess my favorite features have to be that I finally have three rows which is great for a family of 4. I love all the tech stuff - GPS, hands free phone/text, USB, Pandora. I also love the rear camera - and it's needed too. My husband will be thrilled that I don't take out trashcans and lawnmowers anymore. The Blind Side monitor has already saved me from one mishap. Heated leather seats are fantastic. The telescoping steering wheel is longest I've ever seen. The leg room is so long that all the way back I couldn't reach the pedals! Cook Auto is the best to deal with. I hate buying cars and yet they made this experience really easy. First and foremost- I love the Cook Care for Life. I know this is a program that exists other places but I really trust Cook. I've had some fairly nightmare experiences with last purchase at Jones Junction and wondering if the service was truly needed but I have more friends that use Cook and rave about being able to depend on their expertise and their reliability and being trustworthy. That means something in this day and age. Laron Lambert was a great salesman and Tommy Perry was also very helpful. Again, sometimes the financing is dragged out and painful but Tony Mosca got us in and out and was very personable. read more

Before I bought my car....Cook made all the arrangements for a major body work repair on the car a later bought. The repairs looked perfect...Then Cook took the car as a trade in.... Then sold it to me...No One reported this to CARFAX . So when I asked for the CARFAX, I was decieved. Long story..i will try to keep this brief. I shopped for weeks for a Mazda CX5. I found an offer on line for exactly what I was looking for 2016 CX5 /low mileage/basic model/White...at COOK MAZDA in Aberdeen MD The car was 2 1/2 hours away. I called and asked if the car had been in an accident. They said 'No' We will give you the CarFax. The car appeared perfect. The CarFax showed no accidents...only oil changes. I bought the car. 2 months later it became evident that the passenger side of the car had problems. the biggest problem was the door wasn't closing properly. So i took it to my closest New Jersey dealer...the auto body manager showed me the indicators of a major repair. Silly COOK personalle who sold me the car accidentally gave me a paper with the previous owners name and phone #. So i called her. So much for privacy. She told me the whole story and is assisting me.... she hit the side of her car on a large pile of cinder blocks. The lady originally bought the car at COOK MAZDA... She took the car to COOK Volkswagen for the body shop repairs as it was closer to her home . ....The COOK Service Manager "Highly Recommended" a specific auto body shop. (I do not know the name of the Shop yet).....The COOK service manager took care of all the arrangements to have the car repaired and even gave the lady a loaner car. Shortly after this she traded the car in for a Volkswagen at COOK Volkswagon.... COOK VOLKSWAGON KNEW ABOUT THE ACCIDENT..... The accident was never reported to CARFAX ....Cook Volkswagon handed the car to COOK MAZDA to sell....So when the car was sold to me I was decieved. Don't be CROOKED......and you cant really trust CARFAX read more

I had been looking at the RAM 1500 ECODIESEL for a few months. Finally printed out a TRU CAR certificate, only to be totally dissatisfied with the smoke and mirrors at the dealership. The dealer tried to get the truck I was looking at at COOK, but they couldn't. Found me another similar truck, with way less options, at more than the TRU CAR price. No TRU CAR discounts even in the offer. I call COOK and spoke to Greg. I explained my situation, and my on the road price was 55,000.00 , period. He checked to make sure the vehicle was not in any previous sale agreement, and called me back to come in. I took all my paperwork from TRU CAR and what the other dealer was going to give for my trade. He came in lower than TRU CAR, on a truck that had way way more options than the other dealer. Yes, after adding the FIAT CHRYSLER full warrenty, I came in about 100 over other dealer, but was very happy with how I was treated, and he was upfront with pricing. I would definitetly recommend COOK AUTO. All the staff I met were friendly and nice. Yes, I was there about 3 hours, but I didn't mind because I wasn't treated like an idiot, with all kinds of excuses as to why I couldn't get the vehicle I wanted at the TRU CAR price. In the past I have purchased 2 used and 2 new, before this sale. This sale was by far my best experience. Although I have a vehicle I plan to keep my truck for a long time, I would definitely purchase from COOK if I were in the market for another new car. read more

My husband and I bought a Nice Dodge truck from Cooks. Everything went pretty well. Krista was great. I would say I only have a few complaints. As when we went there were children running around in the waiting area turning the radio all the way up and banging on the windows. Then the sales guy next to us was watching some video on his phone and yelled out "shoot that dog". I am a avid dog lover and I was about to walk out at the point. I am pretty sure that he should not have been watching that video or yelling those thing out loud at work. My last thing is the truck was missing it front bracket for the lisence plate and they said they would order it the next day. I have tried serveral times reaching out to see it it ever has came in yet since it has been almost 2 months and never get a response. read more

The crew at Cook Automotive are AWESOME !!!!!! The salesperson we had Greg was Awesome and down to earth if anyone has ever bought a car knows that it can be an all-day drawn out process but Greg made it easy and actually fun. And as for the Service Department well those guys in there are just as easy and outgoing to deal with Shawn the service manager is very down to earth and easy going if you have a questions he will answer them if you have any concerns he will take care of them. In addition, Will the service technician did an Awesome job doing all the work that needed to be done to my truck than when I went to pick it up he walked me through everything he did ... Now it RUNS LIKE A CHAMP ALL BECAUSE THE CREW AT COOK AUTOMOTIVE ARE AWESOME : Thank You ,,,, Nicole Cherwaty read more

So after this bad experience I wrote an e-mail to cook telling them my experience. Not only did they call back and apologize for how I was treated they gave me $2,000 for my trade which was only worth $1,500, and they lowered the price of the car I would have bought. In fact they even showed me that they were taking a loss on the vehicle just to correct the bad experience I had. We went back and purchased the vehicle below KBB fair market value, and the salesperson even bought my kids ice cream while we waited. Much better experience the second time and the way they went out of their way to make up for my experience says a lot about the company. Looking forward to cruising around in my new car for years to come. Thanks Cook for making sure I left a happy customer. read more

Got a used car from them great price but when I test drove it they said sorry its covered in pollen we will have it cleaned if you buy it. So I did end up buying it and after all was said and done and it was cleaned there we so many scratches on the car. Looked horrible. I had to threaten to bring it back before they finally gave in to buffing the scratces out. Then the day after I bought it my tire sensor was on and I took it back turns out I had multiple faulty tire senors they sent it to Jones to get it fixed but did not allow me to get my bridge pass to get home out of it so I had to stop at the atm to get cash out. What an inconvience. read more

I cannot begin to tell you have special an outstanding Cook Automotive is. They will always have a special place in my heart and my families. Our experience was beyond awesome on Saturday, August 24, 2013. I broke down in tears when they were aboe to put me in a brand new car. I stand by them for they showed true cutomer care and salesmanship. They are "A" one in my book. I will never forget Bill, the genral manage, Brian, salesman and Tony, Business officer. Thank you again. Wanda Wilson 3842 Copper Beech Drive Abingdon, MD 21009 read more

This is our third auto purchase from Cook. One reason we return is the outstanding service we have received on our automobile. This was a routine service visit, oil change, rotate tires, etc. As usual we were treated with courtesy and friendliness. Where we waited is a rather stark area though there is a more finely appointed waiting area up some stairs--I don't do stairs; I am disabled. In the past I have complained because the car was not vacuumed; this time it was cleaned inside and washed. So: NO COMPLAINTS, JUST KUDOS. read more

Cook has been spectacular for servicing our Dodge vehicles. They exceed expectations consistently and go out of their way to make sure that they execute spot on. Shawn exemplifies what an awesome service manager should be and Billy is awesome at taking care of SRT vehicles. These guys give a darn and want to earn your business each and every visit. Congratulations on taking pride in what you do and showing that service is still a super important part of running a business in the 21st century. Thank you so much !!!! read more

This was my second time buying a car from Cook Auto in Aberdeen, MD. My experiences with them have been outstanding. They have surpassed my expectations. Tom Perry got me a better interest rate than I thought I could get. Bill Mosca and Sonny Sweitzek were very helpful and professional. They helped me get a great deal on a great car. Tony in finance explained every charge in detail and made it easy for me to understand. I would highly recommend them to anyone looking for a new Mazda. read more

From the second I got there I had a good feeling. I didn't feel pressured to make any decisions. The atmosphere was very welcoming, everyone was smiling and it seemed to me everyone was happy be there. I have been places where this was not the case, and believe me it's refreshing with everyone seems happy to be at work! They answered my questions & I left with my 2013 Dodge Journey and I could be any happier with my whole experience..... read more

I had a really great experience when I bought my 2010 Jeep Wrangler from Cook Automotive. It was definitely the least amount of work I've ever had to do when buying a car. No pressure at all - I felt really at ease working with the sales team and the finance department was able to work out a payment plan that I was comfortable with. I will be going back to Cook in the future and would recommend to anyone to do the same. read more

This service here is very good, comfortable car, and the ice cold water and car charger for my phone this was the best service I have ever had. The staff was polite, articulate, extremely helpful and courteous and certainly was willing to talk if I wanted If you are in the Philadelphia area and need a car you owe it to yourself to use this company. read more

Great service, we bought the Grand Caravan in June last year, only 6K on it now, rotation of tires and a oil and filter change was a "gift" from Dodge when we bought the van. The fold flat seats allowing three kids seats is a REAL FIND. Buy one and see how much room you have. The people at Cooks are a joy. Kirk W. Darlington, MD. read more

I purchased a 2013 Chrysler 300 from Cook Auto a couple weeks ago. This was by far the best experience I have had when buying a new vehicle. Greg Hudson did a great job and Tommy Perry was first class through the entire process. I recommend anyone looking for a new vehicle to go see these guys. Thanks again Tommy and Greg. read more

Above and beyond customer service! I purchased my car 6 months ago. The salesman was amazing, low pressure and I really worked to get the car ton the price I needed! I've been backnfir my free Cooks for Life free carwash and oil change. The service wasiincredibly fast and the staff was kind! I'm a Cook's customer for life! read more

From the initial inquiry to completion I was impressed with the whole package, a very professional with affordable price and delivered an exceptional service for our corporate function. I would have no hesitations in recommending their services and intend on using them for further functions throughout the year. read more

I had a great experience with the Service Dept at Cook Auto Aberdeen. They were responsive, knowledgeable and friendly. They gave me a loaner while my Chrysler van was worked on overnight, which I don't get with my local mechanic. I will definitely go there again and recommend to my friends and family. read more