They place has always been pretty decent to stop by and get a cheap meal to go. But tonight was extra shotti with some curly headed guy unable to give us our condiments without dropping them on the asphalt. Get some help with a crap and it will help! read more

If I didn't have someone in my life who loves Cook Out so much, I honestly wouldn't come here. No matter what I order, there's always something wrong--especially at night. The food is cheap and convenient, sure, but that doesn't excuse getting the wrong order almost every single time. I can say my order clearly a dozen times, and the receipt will even print out correctly, but when I get home, something is always off. Please tell me how I can order fruit punch and end up with sweet tea. Or how I can ask for sauces on the side and get them dumped all over the food. It just doesn't make sense. At this point, I'm convinced it's not a one-time issue--it's a pattern of not paying attention or just not caring. I shouldn't have to double-check everything in the bag every visit just to make sure it's right. If it weren't for my kids loving this place, I'd stop coming altogether. It's frustrating to keep paying for food I didn't order or can't eat. Cook Out really needs to work on listening to customers and making sure the food in the bag actually matches what's on the receipt. And honestly, if I have to keep checking and correcting my order every time, Cook Out might as well start putting me on the payroll--I'm practically doing quality control at this point! read more

It is the best in fast food route. They're consistency and quality of taste can't be beat in their burgers and especially their milkshakes!

I ordered #2173 Jun 26 at 6;59 pm 2 milk shakes with no whip cream and I received 2 shakes with all whip cream and long banana slices on the bottom . They were awful not even cold because had no ice cream in it . I would have taken them back but was already 5 miles away when discovered . I guess this was a joke by the employee because I ordered no whip cream but they just lost my business , I'll get my shakes at Dairy Queen or Sonic . So be careful and check your shakes before leaving the premises better still get them some where else ! read more

Zero stars if i even could!!! the fried were EMPTY!!!!! see picture attached. ALSO shakes were NOT BLENDED!!! The employees were cursing and that is not child appropriate!!! This is not a good christian conservative place!!! god would curse them out. period but good thing he is merciful amen. ps someone tell the people to maybe actually give us napkins and this could be +1 read more

Cook Out - a hand holding a piece of food - Burgers Near Me - Monroe, North Carolina

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Their food and correct orders are horrid. I tried their food last week, and thought it may be a one time mistake. We ordered old west dbl burgers (cheese, ketchup, mayo, bbq sauce, bacon, pickles, NO Onions). One came w 1 patty, heavy onions & a wet bun. One came w 2 patties, heavy onions & cheese. We tried once more, and got an equally similar mess. We will not return. Their service has diminished greatly. read more

This was the two sides from a double burger tray. 3 chicken nuggets and 4 onion rings. That combined with the lines and the drive through speakers from 1978 and I'm done. read more

Cook Out - This was the two sides from a double burger tray. - Burgers Near Me - Monroe, North Carolina

My complete order was WRONG!! No seasoning on my fries, no dipping sauces no napkins food was not fresh and my quesadillas were burnt. I'm very upset and still hungry.. ugh however the salesperson was very nice read more

This is a picture of the cheeseburger quesadilla that I was served tonight at Cookout in Monroe NC. It was a tortilla with a little shredded cheese and a couple of grill pieces of burger that looked like they cleaned the grill. I have eaten at Cookout a couple of times but never at this location. I will not bother to give them another opportunity. I can't imagine what one would receive if you ordered a burger. This is the worst food that I have ever been served. read more

Used to be great, but they have the worst service ever now. They will charge you for things that you didn't order and even if the order is taken properly, the kitchen staff couldn't get it right if it were tattooed to the backs of their eyelids. Don't even bother letting them know that they didn't get your order right. They don't care. They will get angry when asked to make it right and will cower in the kitchen if cursed at after your frustration with their inability to function as a normal human being has finally peaked: This specific location is a truly inept operation on all levels. read more

almost didn't come bc of the pictures and lack of reviews here, but my food came hot and fast! It was so good and the presentation was very neat. i'd tell u what i got but i don't want the employee to know it was me lol, even tho they prolly don't remember or give a ___ . But anyway, my food was sooo good, and you should give this location a chance. The employee was also very nice. The intercom is a little hard for them to hear through (i'm guessing), so be patient pls (as u always should). I have not seen the inside so idk if clean. read more

In town visiting and stopped in. Delicious! Hot food, good service and yummy milkshakes. Super affordable, too.

Does this look like two sides or one? I ordered two. I also asked for sauce and didn't get that either. This cookout sucks. Get these losers out of here. Would've been better off getting the shits from Sonic. read more

Cook Out - a container of food and a receipt - Burgers Near Me - Monroe, North Carolina

This place needs a lot of attention we we're the first customer to order begin the day and the serve me hair on my food bad place

Our order is always, Always, ALWAYS Wrong! I can't tell you how many times we've stopped by and received nothing except just meat on a bun, with NO condiments on our burgers AT ALL!!! We can no longer justify the EXTREMELY BAD Customer Service just to grab a bite to eat here... read more

We ordered a tray with chicken quesadillas and I crunched down on something, and thought it was a piece of crunchy chicken but instead it was a bread tie. They also only put 4 crumb like cheese bites read more

A half teaspoon of chili on my so called chili dog would be an exaggeration! Paid extra for non existent cheese, the fries were half cooked. In short one of the worst fast food experiences I have ever had and COVID had NOTHING to do with it. read more

I would not recommend this cookout, the service was fast but my order was not correct when ordering at the drive through. I have been to several cookout restaurants and this one tasted bland and flavorless compared to other cookouts. In the grand scheme of things, you get what you pay for. read more

This place sucks. They always know how to mess up your order. The brunette and the blonde with the nose ring got the wrong order. They gave me the sandwich with ONLY honey mustard and I asked for no honey mustard. Couldn't tell if it was a hearing problem or following orders problem. read more

Cook Out - A F*cked up order and my ticket proving their incompetence. - Burgers Near Me - Monroe, North Carolina

If I could give zero stars I would this place is the worst! I stopped and got food for my wife my three-year-old daughter and myself and I ordered a milkshake for my daughter. When they give me the milkshake they gave it to me in 2 cups I separated the cups and notice one of them was broken and instead of Remaking the milkshake they simply put it in another cup I asked them to please remake it Because I was scared they would be a piece of foam in the milkshake so they took it back and gave me what I thought was going to be a fresh milkshake I gave it to my daughter as she was eating it she asked what some thing was we looked over and it was a piece of foam they never remade the milkshake they just dumped it all into one cup and my daughter almost choked in a piece of foam. Never going back to this cookout again it is the worst. read more

Cook Out - a dirty cup with a spoon in it - Burgers Near Me - Monroe, North Carolina

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Could you possibly hire any worse employees? The service was more horrendous than the last time and I honestly never thought that would have been a possibility! Couldn't hear anything at the drive-thru today because Mrs. Mumbles couldn't speak clearly or loudly enough! Major attitude as well! Our orders were wrong, but we weren't going to bother going back to deal with those ignorant/intolerable people since they had already made it very clear we were a HUGE inconvenience to wait on in the first place... Cups were filled completely to the brim with ice (we ordered light ice) Received absolutely NO Napkins and NO Condiments (No Ketchup, Mustard or the Ranch that we ordered) and, when we asked for some, she made an uuhh noise and sucked her teeth. Nasty Employees that are Miserable to have to work, instead of being grateful or aware of how lucky they are to have a job! SMH : / read more

I have no idea why I occasionally go back to this awful restaurant. The staff was rude to me through the speaker, tried to give me less than I ordered, and rude to me again at the window. I got home to the most subpar burger I've ever seen. How this place manages to stay in business amazes me. read more

Cook Out - Here's my cheddar style. All I've done is move the top bun, and this is how it sat. - Burgers Near Me - Monroe, North Carolina

1 am for a milkshake and boy did I get attitude. The poor girl is the only one working in my line of vision, so I do feel sorry for her, but do not take it out on the customer. The wait is obviously long with few workers, but there's some screws missing from this location. She got the order done though. Kudos to employees like her, now give her help. read more

Usually this is my go to place when I travel to Monroe, NC. I dont know what the problem was tonight but the girl doing drive thru orders was rude, I could barely get my order out before cutting me off "is that all". I will say Ibhave never experienced this here before but tonight was such a disappointment. read more

I think it's really good for the money. I've never personally had any problems with any employees there.. it's really hard to beat the price for fresh food. Their milkshakes are really good and all have fresh ingredients as well. read more

Sat in drive for an hour and then the drive thru people were rude. An hour for "fast food" is fucking ridiculous. Get yalls shit together coomout used to be the best fast food around. read more

Every single time I smell the beautiful aroma of a juicy and succulent burger. Unfortunately I am disappointed constantly by this particular Cook Out. The cheese bites were exceptional only because they were cooked right, yet my burger was so well done it tasted like rubber seasoned with monkey urine. The service is always terrible at this spot compared to the location in Indian Trail. I clearly said I wanted Cajun fries (not normal fries), I also clearly said I wanted buffalo sauce just in case they under-seasoned everything like I planned. Would not recommend unless you are as intoxicated as a sailor. read more

Don't waste your time here! You'll wait an HOUR in a DRIVE THRU line for food that's incorrect!

Definitely the worst Cook Out experience I have ever had. It took about 30 minutes to get through the drive through and when we got our food the sprite had no ice in it and was warm and we ordered 4 chicken quesadillas and received 4 cheese quesadillas. My guess is that they ran out of chicken and cook out sauce and decided they would just give us cheese quesadillas without telling us. To add insult to injury the fries were stale and had zero sale on them. Something needs to be done because this was horrible. read more

Me and my boyfriend always come to cookout especially on our late nights we always order the same thing and big double burger lettuce Tomato ketchup onions cheese and bacon and it's always perfect but tonight was different we were at the drive through and sat there for 15 minutes until someone finally took my ordered and I ordered what I always do and they just put on my receipt everything in my burger and I get eat pickles I'm allergic and I don't like mustard but when I got my burger I only got the meat lettuce and bacon where's everything else if they were out of things they could of let us know we are very understanding but very unsatisfied with my experience tonight I'm not trying to say there a bad place because there usually very wonderful just not tonight read more

Cook Out - This is all that was on my "everything burger" - Burgers Near Me - Monroe, North Carolina

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I had the worst time here last night. I had the worst service and a rude drive-thru lady. All I asked at the window was for her to repeat my order and she rolled her eyes and just ripped the receipt off the bag an told me to read it myself and closed her window. I've had way better experiences at other cook out, last time I'm going her. Then she forgot two of my orders. read more

To start, every time we come here we run into an issue with our order and the staff is usually not all the pleasant but never as blatantly rude as today. The manager, who's name I am unaware of, saved the day and handled the situation very well and made sure to take care of us. He was extremely friendly, very understanding, and made conversation with us while taking care of us. So while the store as a whole I am not a fan of, I must say the manager saved this review. We waited at the drive thru speaker and counted how long we were there. Ten minutes passed after not getting even a simple "hello" and orders were continuing to be taken in the other line. When we advanced forward to see if we could be assisted at the window, we were greeted with "Ummm..... ya'll were supposed to wait..." we simply explained to her the situation but she very unpleasantly told us that "like she said" we were supposed to wait. We asked if it was possible for our order to be taken at the window, she said absolutely not. We asked if we could see her manager- she left the window for five minutes and stared at us. When we didn't leave she came back to ask us what the problem was and we kindly asked again to speak to the manager. She shut the door on us because she couldn't seem to understand that nobody spoke to us for ten minutes and we were simply confused. So I called the manager and turns out she never went to speak with him nor was he aware of the situation. We came to the walk up window where the manager apologized and kindly took the time out of his day to help us. I believe that they were understaffed and it seemed like he was really pushing to keep the team going. In short- consistency and attitude wise the store sucks, but, the manager is extremely kind and understanding read more

If I could give this location 0 stars I really would. I have never had my patience tested like this in my life. One the woman who took my order was rude and could not articulate my order in a proper manner. Two I had them repeat the order thrice and EVERYTHING IS STILL WRONG. My food is wrong, my drinks, my total?? I mean they might as well said f it and threw whatever they wanted in the bag. This is not my only bad experience but MY THIRD. I tried to be nice and patient but this location does not deserve it and I would be ecstatic if the whole place burned down and was never ever ever NEVER EVER built again. read more

This is an awful place. Went there first time in YEARS. no better. They gave me 3 small onion rings for one side, they overcharged me by over $4.00. Asked for no ice, got a cup FULL of ice. Awful customer service. read more

every time I go to this place I order cheese bites and a cheddar style burger, after we get out of line I open up my tray and I have fries instead of cheese bites, they always mess up my order, and by the time I open my tray the line is super long so I can never go back through read more

Waited 80 minutes in the drive through for cold food with no apology. Also the Women at the window tried to tell me I couldn't have more then two sauces read more

There was a container of bleach sitting right next to the grill on top of the lowboy. A young man in a black shirt (assuming he was on the Managment team) walked out side towards the trash cans, opened the door to get back in, produced, and served food with the same exact glove. Leaving a blind spot for an estimated 2.7 seconds to take off the glove wash his hands for 20 seconds and put a brand new one on if he actually properly changed gloves which is little to unreal. Will not be returning. read more

I come here on a regular basis and I have to say Cook out is the bomb for quick food and it's never frozen food!! The only reason they don't get 5 stars is because I RARELY EVER get the sauces I ask for. But I don't hold it against them. Just ALWAYS check your bag before pulling forward or driving away. Follow me on Instagram for more food reviews- @SamuelGrubbs1 read more

Worst service ever!! Went around 10 pm and Girls are just sitting around talking and not taking orders !!

I have been to this location many times and I always have a great experience. Staff is friendly and service is fast, and I have never had an issue with my order. Whether walk up or drive thru they always get it right! read more