I called ahead to ask if they carried a specific brand. James answered and was super helpful as…read morewell as informing me about the store wide discounts. I raced over and was greeted by Malia. She was SO kind and helpful. I knew exactly what I wanted so it was a quick trip. I got exactly what I wanted, at a very good price and I will be back!

Cool store, great folks, but not 100% sure they are applying the medical/general use discounts…read morecorrectly. General use discount for patients alone is 47%, and I am a veteran which adds another 10% the store should review the DOH regulations and tax rebates for general use sticked products and make sure their systems are applying them correctly. In Washington state, medical cannabis patients who are registered with the Department of Health and purchase DOH-compliant products from a medically endorsed retailer are exempt from the 37% excise tax. This exemption, established by House Bill 1453, effectively reduces the total tax burden for those patients by around 47% when purchasing these products.

Best customer service on the planet! John the night manager is awesome and goes above and beyond…read morefor his customers.... Even when the customers do silly things like send their non smoking pot friends in to get an order

Unfortunately the person i dealt with did not know there products…read more. I ask for sugar free mints which according to there web site they had. I ended up buying another product which had sugar in it. I would suggest going to there web site and take a picture of it prior to going there. Possible teach the associates how to look up inventory from customer questions and wants to make a more positive expirrance. So you can be on the same plane with them. Ha Ha

Great customer service! I loved how nice the lady helping us was. In and out quick with a great…read moreselection and value!

I'm actually surprised with all the low ratings! I was in the area and decided to look for local…read moreplaces to see what kind of selection was going on. I saw that Zips had patches so I had to go - those are fairly hard to find! Frist impressions walking in: huge, clean open space. Usually there's a doorman in these places, but the counter was empty. It was really slow so I suppose they didn't really need an extra person. I got in line and was promptly greeted by Hailey. I didn't place an online order so I told her what I was looking for. For the most part I knew exactly what I wanted, but I did ask for a few suggestions. She quickly grabbed everything and even brought back a couple of suggestions that were right up my alley. Overall great experience and I'll definitely come back to re-up my patch supply!

I really like this shop even though it is very far from my home. They are very friendly and find…read morethe best edibles for my needs. I can not smoke cannabis because of a lung condition. I have recommended this shop to friends and family. They all said it has been the best advice that they have received about a cannabis shop. I have followed this shop for years from 6th AVE to their current location. I have always felt very safe in their shop and in the parking lot. When I have asked they have watch me walk to my car and they are ready to help me. I have never needed their help. I recently flew out for my vacation unfortunately TSA confiscated a card and I hope the owner will give me a replacement card. The one star and 2 star reviews are not true. I have been there many times and have never seen complaints such as the ones mentioned. I would never go to any other cannabis shop even if I was paid to do so. A few times I have given House of Cannabis too much money for my purchase and they caught my mistake and gave my money back!

They are knowledgeable about THC and also CBD. I was looking around for CBD oil for my cats so I…read morecalled house of cannabi. It's too bad they don't sell CBD oil for animals I bet a lot of people would buy it. Because the only place I could find it. It was very expensive

Poor customer service. They let the line get long before someone will come out of the backroom and…read morehelp the next customer. They don't seem to value the customer.

I'll be blunt -- this place was a very disappointing first impression…read more I showed up ready to go in, clearly 21 with a valid ID, but was refused entry just because my license was vertical. No explanation, no attempt to understand, no verification beyond the orientation of my ID. Meanwhile, my friend with a horizontal ID was allowed in with no problem. It didn't make any sense and felt arbitrary and unfair. What frustrated me most wasn't even being denied -- it was that they couldn't be bothered to explain why. If you're going to enforce a rule that literally turns people away, the least you could do is communicate what that rule actually is. Instead, I was just left standing there confused and bounced. Service wasn't helpful or accommodating in this situation, and it definitely didn't feel welcoming. If your policy is going to discriminate based on the format of someone's ID rather than their age, that's something customers deserve to know before they make the trip. I get that venues need to check ages, but what happened here felt bureaucratic and unnecessary. Until they explain or fix this policy, I won't be coming back. Would not recommend based on experience.

Was in there for the first time yesterday. Bought a $50 cartridge. It is not working. Called the…read morestore and they said they are not accepting returns, but will give me 40% off of another product. They think I should throw the brand new one away and buy another one to see if that one "might work". There are other shops in Tacoma that have a much better return policy. The lady who helped me yesterday was great, but I am not going the lack of them making good on a faulty product is completely unacceptable.

Best pot shop in WA, azlin is the all knowing, all mighty Marijuana god of the universeread more

Most amazing vibe.....I felt the wellness and relief walking in the door. I almost cried at the…read moreblessed staff who went out of their way to accommodate me! Thank you Zips!!

Bought the "last one" Freddy's Fuego was old and stale from last October no more zips for me. Need…read morebetter quality control of what's on the shelf, rotate stock?

Man! Danny DeWeedo is still talked about between C and I. We have discussed coming back here…read morejust to maybe find this strain again. This was our first stop after we landed. We smoked a bit of Danny before we hit the road and that was a mistake. Big one. I consider myself a gosh damn weed smoking professional and Danny damn near got me! I got so high that I forgot how to use a map, or how to let GPS to help me. It doesn't matter how much it cost, it was totally worth every penny. I'm sorry. I know that's unsafe. Won't happen again We pulled over and chilled at a park for a bit to come down. Holy crap! The service was great! They took the time to talk through the different stains. This was before I had legal weed in MS so I was not used to a dispensary environment at this point. It was always meeting in parking lots and in folks shitty apartments and other shady places before that. We bought a bunch of other crap, but nothing compares to Danny. I should have bought it all!! Until next time Danny!! Oh and Kush21 too. '26 - 13

Horrible service from the girl manager working today 05/12/26, usually this place is great and…read moreeverybody else is wonderful and very helpful. The manager refused to accept my return of a leaking cartridge I didn't even use. I just walked out to check if it was leaking because it's happened before and it was leaking so walked back in within a minute to exchange for one that wasn't leaking and she refused the exchange. Every exchange/return I've ever done here has been very easy and simple but this girl made it such a bad experience. Paying for a broken/leaking cartridge is like paying for a partially opened jar of bud... unacceptable in this industry, especially with how much it costs for a premium solventless hash rosin disposable vape.