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    Cook's Nook

    5.0 (2 reviews)
    Open 10:00 am - 5:00 pm

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    5 months ago

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    Terry's TV & Appliances - Left old vent and didn't tape to new.  Asked for the new one that comes with dryer and they told me no.   AWFUL CUSTOMER SERVICE

    Terry's TV & Appliances

    2.7(54 reviews)
    3.8 mi

    The people working here are nice and polite and do their best to get the buyer needed appliances as…read morequickly as possible. There is a nationwide delay on delivering many appliances, which is beyond their control. Eventually, we got all of ours at the agreed price. My one reservation, preventing me from giving them a five star rating is their apparent lack of familiarity with some of their appliances. This was particularly evident with both our induction slide in stove, and our dishwasher. For the stove, we had our counter people cut the depth for a standard slide in. It turned out, that this stove requires an additional depth of cut of about 1 1/2". So when the stove was delivered it didn't fit and they had to take it back until we could get the counter people back to re-cut the counter at an additional cost to us of $300.00. In addition, the induction stove is a plug in.... Not hard wired as our previous stove. I did the electrical for a plug in, but they neglected to advise me that the outlet had to be in a very specific location, so when they took the stove back, I had to re-wire a second time. Fortunately, I was able to do the electric work myself, otherwise, it would have cost me even more money to have an electrician return to complete the work. Once all of that was done, the stove was perfect. You might ask, well why didn't I look at the installation guide well in advance. The answer is, I didn't get guide until the stove was delivered. This is the type of information, I expect an appliance dealer to know and tell me in advance. I had asked, and was not told any of this. The same issue came up with the dishwasher, but having had the prior negative experience with the stove, I made several calls directly to the manufacturer so I could be prepared for the dishwasher delivery. So the short summary is: nice people, fair price, good appliances, but limited knowledge of their product specifications. Beware prior to delivery.

    We purchased a new stove, dishwasher and refrigerator from Terry's on March 14. We were promised 4…read moredelivery dates, they never called to say they weren't coming. On the one occasion I spoke with sales, I was given a lame excuse of warehouse problems related to the COVID pandemic. Tried to get our money back, they said that they refunded my credit card, but the refund never came through. I alerted the credit card, company, they refunded me and planned to follow-up with fraud charges with Terry's

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    Terry's TV & Appliances
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    Cook's Nook - kitchensupplies - Updated May 2026

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