I went in person April 7 to buy a new refrigerator plus a separate freezer. Paid in full. They gave me a delivery date - which came and went with no call, no one showed up. This has happened now 3 times. They now say the new date is May 8. I'm DONE. I want a refund and will NEVER recommend Terrys Appliances to anyone! Go with anyone else but not them! read more

We purchased a new stove, dishwasher and refrigerator from Terry's on March 14. We were promised 4 delivery dates, they never called to say they weren't coming. On the one occasion I spoke with sales, I was given a lame excuse of warehouse problems related to the COVID pandemic. Tried to get our money back, they said that they refunded my credit card, but the refund never came through. I alerted the credit card, company, they refunded me and planned to follow-up with fraud charges with Terry's read more

This is the worst business we ever dealt with. Today is 3-25-26. We ordered a dishwasher on 12-9-25 and have still not received the item. Initially delivery and installation were promised on or about 1-9-26. We have called repeatedly to confirm delivery and installation and continually receive excuses. This is totally unacceptable! We are still waiting! We will never purchase another item from this merchant ever! You shouldn't either. read more

Thieves. Took the money for a new washer dryer. Promised multiple delivery dates and never delivered. Horrible I hope the owner gets prosecuted. Even if the "health" rumors are true that is no excuse for not telling your employees or customers what's going on and when the money you stole will be refunded. read more

Been waiting a month for delivery of new washer/ dryer. Call to inquire about delivery. And plumber ( their plumber) to disconnect original machines. ! No one answers the phone normal business hours 9-5 Monday thru Friday and 9-3 on Saturdays. Yeah right. Will NEVER purchase from them again also was told the night before. Scheduled. Delivery which was on April 10th, that the plumber could not be scheduled. So delivery would have to be changed. And they would let me know ( NOT) I don't understand how a business can be run the way it appears. Terrys is run ????! Awful just awful read more

This company takes your money and does not deliver the product. Excuses after excuses for not delivering. I finally had to contact my credit card company and file a claim. They reversed the charges and are investigating. I am also filing a claim with the Attorney General's office. read more

Ordered a range in person on April 20, Paid in full. Scheduled delivery for May 5. No phone call, no delivery. Called to ask what happened, was told delivery is scheduled for May 8th and would call May 7th to "confirm or deny" delivery. No phone call, no delivery. I called and left voice mail asking when to expect delivery. No phone call - they fail to answer voice mail. Visited store May 9th, spoke with "Corey" who said delivery is scheduled for May 13th. I insisted they call on May 12 to confirm. May 12 - no phone call. They take your money, fail to deliver the product and fail to communicate with their customers. Now they have my money and I have no range. I will never again do business with them and suggest everyone stay far away from Terry's TV & Appliances! read more

Got a new dryer delivered but they refused to supply the new hose that vents the lint trap. They pushed it up against the wall with hot items touching wires. I called and they screened my call and wouldn't answer. My landlord called and they are refusing to do their job. Incredibly unprofessional just by not answering the phone or calling back when I left a message. Will not recommend and will leave this review on all review boards. A new dryer was paid for but you wouldn't give me all the parts. Shame shame on you and the way you are handling your business. Karma to you ! read more

Terry's TV & Appliances - Left old vent and didn't tape to new. Asked for the new one that comes with dryer and they told me no. AWFUL CUSTOMER SERVICE - Electronics Near Me - Harwich, Massachusetts

Wonderful experience from start to finish. The sales team was quick helpful and knowledgeable I found exactly the refrigerator I needed to fit in my unique space. Delivery was I had previously been to a big box store and ignored. So glad I visited Terry's a local store that truly values its customers! Will be back again! read more

Ordered an appliance from them and had a delivery date. The delivery date wash pushed multiple times to the point I had to cancel and order from another place. They have yet to refund me and will not call me back when I inquire about the payments. Extremely unprofessional and messing with peoples finances. read more

This company is a scam . Buy an appliance , pay for it. It is not delivered, probably because they don't have it. Wait around. Many excuses. Meanwhile they have your money . Luckily I have full documentation. They are running their own little bank. The amount of appliances they have are probably limited to the showroom floor. read more

Friendly customer service but very poor follow through. We ordered a part to our appliance that we purchased there. They claimed they had it but never reached out to us like they said they would or never returned our phone calls. We stopped by in person several times and received no assistance. We will be shopping at another place in the future. read more

Outstanding customer service. Great products. Sales and service employees are helpful and knowledgeable. read more

People are nice but you'll be waiting forever for your delivery... I wanted to support a local business, but that was a mistake. I should have listened to other reviews. read more

Should have read reviews but I wanted to support local small biz. Huge mistake, I'm a slow learner, bought 3 large ticket items from them and service/follow thru with delivery and special orders parts was always huge hassle x3.They treat you like they're doing you a favor by taking your money. read more

Our old fridge that we had bought at a big box store a few years ago had died on us unexpectedly and Terry's really came through for us. We were in a pinch and needed a fridge asap, Tom helped us by explaining they did have a floor model in stock that could be delivered next day and also offered a loaner mini fridge if needed in the mean time. Delivery of the fridge arrived at the end of the next day, communication with the delivery was good as they did let us know our delivery would be closer to the end of our delivery window and when they arrived they took our old broken fridge and put in the new one. We had also recently bought a dryer from Terry's about a year ago and had the same good experience. We have always been met with knowledgable and helpful service. read more

ordered a washer over the phone Went with what Tom the salesman recommended Didn't haggle for a price This was 1/31 was told delivery would be on 2/12 Gor a call the night before that the washer didn't make it on the truck so wait another week Then get a call the night before the second delivery date to be told it came in damaged So wait another week but and snow storm moved that delivery back another week understandable Get a call the night before this delivery and told they have to move it out a few days or possibly another week! This was a voicemail Called them back three times that day to schedule a date and got voicemail each time Left three messages No call back that day So finally emailed and said call me to cancel the order which they did the next morning with absolutely no apologies So over a month after my initial order for a washer because mine is broken!!! Never again will I order from them Going back to Cranes which I should have done in the first place read more

Awful customer service. They lie to you to get the sale and then your item is delayed. They don't answer their phones and complain they are short staffed. April is rude and hung up on us when we asked her for a discount because our item then came in damaged .Go with Crane Appliance much more professional and have things in stock. read more

Although this business came highly recommended that was not my experience. The metal tubing delivering water to the ice maker was leaking behind the new fridge when it was installed. The delivery man knew it was leaking because I pointed it out and he left anyway. When an appliance repairman came to fix it the next day he said it was hooked up wrong and some parts weren't even connected. Gave the place another try by ordering a washing machine a few months later. Ordered 12/26. Supposed to be delivered 1/5. Waited home all day. Called at end of day. "It came in damaged so we had to return it. We left a voicemail." That was just not true. No VM received. 1/12 supposed to be delivered. Waited until 3pm. Called again. "It's not coming until 1/19. We called and left a VM." Again, that was just not true. read more

Their service is great and if and when anything goes wrong with the appliances purchased their service department if one of the reasons I continue to purchase from them! Shawn is very professional and knowledgeable and had been able to diagnose the problems quickly and affordably! read more

I had a service call this summer. The recommendation to replace the board in my range would have cost almost as much as a new range. They said they would invoice me. I never received the invoice. I received a call at work today telling me my invoice was overdue. I explained I never received it. I looked for it the mail and check my emails every day. I said I never received one. They said it was my responsibility to check on that. They expected necropsy. $10.00 late fee for an invoice I never received . Needless to say, I will never patronize them again. The woman was rude and inflexible. read more

I can not say enough about how wonderful this entire team is! My stove died, a real true fire department had to come death... The next day I went over to Terry's hoping to get a new stove within the month, the big hyannis stores were on a 6+ week time-line. Tom the sales clerk let me tell him what highlights I wanted and the price point I was most comfortable in, then showed me a few options both under and over that mark. He showed me this one floor model I loved and said he could slightly reduce the price and have it delivered the very next day! Colby and Carlos came to deliver the stove a few minutes after 2 (window was 2-4pm) had the old one out and the new one in very quickly! Both happy smiling guys that didn't mind explaining all the stuff... by my father's insistence I had them put a 4 pronged thing on... it didn't go well when the electrician came over and said it would be a BIG, EXPENSIVE project to switch the plug over from 3. So I went back to the store explained the problem to Tom and he was able to get the same crew back to switch the plug for me the next day, when again they were hear on the early side of the window! Both happy and smiling, chatting about new streaming shows and showing me a few buttons and making sure the stove was level so my baking would come out beautifully. Thank you for being a great local company, Ill be back when the next appliance blows up! read more

I always try to shop local whenever I can. I have shopped at Terry's for the past couple of projects (kitchen, laundry, etc) and this last experience has been the worst one by far! I ordered my appliances for a new kitchen remodel in November of 2023. Little did I know that despite ordering AND paying for these appliances, when it came time to deliver, they were not available when we were ready for installation last month. The fridge, dishwasher and microwave were delivered but not installed. The range was no where to be had. The beverage fridge was delivered to their store, but was deemed defective. Terry's did offer an upgrade, but quickly rescinded their offer when I cancelled the range order as I was able to find the exact model at a store in Worcester who could deliver it in a week. Who does business like this?! The owner hides behind his sales people and takes no accountability for poor customer service. Stick with the big box stores...they appreciate your business and treat you with respect! read more

We purchased a dryer recently, we waited a week for which ok, but when they delivered it the dryer was severely damaged. They offered $75.00 off the sale price but it wasn't worth it. They said they could get a new dryer next Tuesday as long as we pick it up! otherwise it would be another week and a 1/2 before we would get delivery. I have my own business I would find a way to get my product out to the customer (lousy way of doing business) Never going back! Bought elsewher! read more

We try and buy local whenever we can. We purchased a range hood from Terry's Appliance in Harwich paying more than we would have had we bought online. Unfortunately Terry's sold us a defective product and once had our money they refused to offer any support to replace or refund. They have lost our business as will never buy from them again. Buyer beware!! UPDATE: After we posted a review on google, Terry's reached out to us and basically called my husband a liar accusing us of never contacting them about our issue. Unbelievable! read more

Great people, great service. We bought a washer from them last year, and a dryer this year. Great on the installs.

The people working here are nice and polite and do their best to get the buyer needed appliances as quickly as possible. There is a nationwide delay on delivering many appliances, which is beyond their control. Eventually, we got all of ours at the agreed price. My one reservation, preventing me from giving them a five star rating is their apparent lack of familiarity with some of their appliances. This was particularly evident with both our induction slide in stove, and our dishwasher. For the stove, we had our counter people cut the depth for a standard slide in. It turned out, that this stove requires an additional depth of cut of about 1 1/2". So when the stove was delivered it didn't fit and they had to take it back until we could get the counter people back to re-cut the counter at an additional cost to us of $300.00. In addition, the induction stove is a plug in.... Not hard wired as our previous stove. I did the electrical for a plug in, but they neglected to advise me that the outlet had to be in a very specific location, so when they took the stove back, I had to re-wire a second time. Fortunately, I was able to do the electric work myself, otherwise, it would have cost me even more money to have an electrician return to complete the work. Once all of that was done, the stove was perfect. You might ask, well why didn't I look at the installation guide well in advance. The answer is, I didn't get guide until the stove was delivered. This is the type of information, I expect an appliance dealer to know and tell me in advance. I had asked, and was not told any of this. The same issue came up with the dishwasher, but having had the prior negative experience with the stove, I made several calls directly to the manufacturer so I could be prepared for the dishwasher delivery. So the short summary is: nice people, fair price, good appliances, but limited knowledge of their product specifications. Beware prior to delivery. read more

Terrible!!! The worst Applicance shopping experience I have ever had - seriously. Go anywhere else - any other place has to be better. Waiting week after week after week for my washing machine and then the day it was supposed to be delivered, I called after the delivery window to find out that the delivery would not be made for 4 more days. No one even bothered to call me to tell me it, yet again, that it would not be delivered. We had to pick it up ourselves from the store in order to finally get it. read more

This company is a mess. I purchased three major appliances in July, 2022 that included installation. The refrigerator and stove were delivered and installed one day and the dishwasher came the next day but they just dumped it at my house and never installed it. I called them and inquired about it. They sent a plumber to install it, and apparently they never paid him. The poor plumber has been calling me asking me to pay him. I did not contract anything with this plumber. My business was with Terry's Appliances. They refuse to pay this man after sending him out. I am disgusted with this company. After purchasing a washer and dryer, four window AC units, a gas grill, a previous dishwasher, this new dishwasher, a refrigerator, and a stove... they have lost my business. They do not return my calls. read more

I needed new appliance, so on advice of a plumber went to give this place another try (after at least 3 visits in past for other things that all were a frustrating and unproductive and sales staff always trying to TELL me what I want). I walked in and NOT ONE WORKMAN HAD ON A MASK. OWNER NOT WEARING ONE EITHER. Per usual, extra charges for everything that added over 50% more to overall cost. I actually considered buying the appliance there to be done with the whole thing but, as expected, the promised "I'll call you when I hear from the plumber" call back never happened. AVOID THIS PLACE. read more

we buy our appliances from Terry's--just bought a new stove. staff is knowledgeable and friendly and helpful. Zach was our salesperson and he found a good deal for us. this place has never disappointed us and by the way, the prices are very good. easy delivery and free replacement. like that this place is local and takes good care of its customers read more

Great local business and fantastic customer service. I recently remodeled my kitchen and bought all but one of the appliances from Terry's. I had a problem with the dishwasher which was purchased elsewhere and they took extra steps to diagnose and correct the problem. Highly recommend. read more

Terrible customer Service! They don't return phone calls or call back when they say they will. Didn't respond to my email either. I drove to the store more than once to get an answer. I bought and paid for a refrigerator last June 2020. When it was delivered, it did not work. I had to Oder a new refigerator and I still do Not have it! I called today snd no apologies.... salesman asked if I thought they do things like this intentionally!!!! Very sarcastic ! He told me he will call me next Wednesday when a refrigerator comes in. We' 'll see.......... read more

I called Terry's in a state of panic after my refrigerator died right before hosting a big holiday gathering. Tom was quick to tell me what they had on the floor that would work and got it to me within an HOUR. There is a reason I have bought countless appliances from these guys. They are the absolute best. read more

Terrible source for appliances. For a new kitchen, we ordered 3 Frigidaire items at the recommendation of the store's owner. After months of delays, it took receiving 3 different dishwashers, all with some kind of damage; 2 slide-in ovens, the first one with damage and a microwave whose readout can barely be seen. This company seemed to be trying to put damaged goods in our hands. It was hard to believe they had not inspected any of the 6 appliances they delivered to us, all with damage or some problem. read more

Repeat customer. Try to use local store. I knew exactly what I wanted so there wasn't an issue in the store. Paid for delivery. I didn't know I was getting RIGHT TO YOUR DOOR delivery! Backed 20' up onto my lawn to the stairs to the deck. SERIOUSLY!! Left big ruts and didn't even take away all the trash. Nowadays they probably could care less but needless to say....see ya later Terry's. read more

Terry's is the place to go. They're amazing. It's a fact, appliance sales is a commodity business. You can get the same refrigerator from anyone so what differentiates one place from another is price and service. Terry's had a great price and the delivery service was amazing. We spoke to Zack the sales guy, picked out what we wanted, they didn't have it in stock so he said he'd order it. That was it. A handshake. No money down. No fancy-dan contracts. A week or so later they called us and arranged the delivery. I paid with a credit card over the phone. The delivery guys (Carlos and Coby) showed up when scheduled and we were surprised to find out they weren't "subcontractors" but rather Terry's employees. They moved our old fridge to the basement (what a job... they had to take off handles, remove the basement doors, etc.... but only smiles in response to our requests). They brought the new refrigerator in, didn't so much as bump a wall or piece of furniture. They set the unit up, connected the water, tested it, and explained how the features all worked. In short, we're in love with Terry's and will buy all our future appliances from them. Ask for Zach... and get Carlos and Coby to deliver what you purchase. Good stuff! read more

I was excited to shop local with Terry's when I was ready to replace my dishwasher. I spoke with a kind gentleman over the phone the day before going in who mentioned delivery, takeaway and install was complimentary. Upon arriving to Terry's I was aligned with a women with black hair and glasses. When I mentioned the phone call from the day before, she explained installation wasn't free. I kindly asked if there was any possibility for free installation. I noticed her attitude went sour and she lacked subtlety when rolling her eyes. She made 2 phone calls in front of me to try to get to the bottom of who I spoke with over the phone. She told me no one would own up to it and there was nothing she could do, which I was fine with until she started laughing at me to her colleague. Working with Crane's in Orleans and having a fabulous experience! Highly recommend them! read more

This is an email I sent to Terry's I would not recommend them!! Dear Tom, I am writing this email to you to let you know how disappointed we were with the service of your store after our purchase. I first want to start with how much I liked you and decided to do business with you personally. I felt I could trust you in a world where there is so much distrust. On your business card it states, and I quote, "Professional,knowledgeable staff to Help you Through The Purchasing and Installation OF YOUR NEW APPLIANCES." The caps are there just like I typed. I trusted your knowledge and professionalism. The fact that you had the same refrigerator that we picked out was a plus for us. The morning of our delivery I told my husband, as soon as I have the money I'll replace our microwave and dishwasher. Eventually I'll pick out a stove too. I was excited to work with you again. We are local, hard working people and I do believe in buying local. Unfortunately the delivery team that came to our home struggled to get the fridge inside. The bang my friend and I heard drew our attention to the fridge, which sad to say they were still trying to get it inside and probably wouldn't have told me about the scratch and big dent. That is when the calls to your store started. As I was not on the phone myself I am going with what my husband tells me. The negotiation of a mere $75 dollars to what I still feel was a mere $150.00. I personally would like to know what this refrigerator would sell for on your floor as damaged. Fortunately for us it is behind a cabinet wall. Also, one of your delivery men told my husband it came scratched and dented ( I do not believe this to be true, why on earth would they still deliver it and not say anything. But the bang we heard I'm sure did the damage!). I know my husband told you about the mess left behind. We literally are still pealing plastic wrap off of the fridge. My coffee table was left pushed out of place. We had styrofoam on our lawn. Is this the professionalisms your standards are. I would like to think not. But beyond on that I am most disappointed in your treatment of my husband. And our fight to try to get not only what was agreed on but you conversation with him. Sadly we will not return to you store and my friend that was here that is in the market for new appliances will not be shopping with you. I doubt you are even still reading my email. We are not the type of people that are looking to get something. We are the type that work really hard and feel like people should be treated right. I wish you the best. read more

I would like to tell you of my Incredibly wonderful experience with Terry's T.V. and Appliance. First of all, I had to buy a new Refrigerator 8 months after buying a new home. Adam was an excellent salesman.....and very knowledgeable. (Funny too!) Carlos and his helper Colby delivered the refrigerator. They were very knowledgeable and professional. Explained what needed to be done, and off they went. Unfortunately, the freezer froze up a week or two later, and the temp of the refrigerator went up along with it.... I called April, who is the service coordinator, and she was wonderful!! April was courteous and also very professional. She got someone to come to my house that day. To my surprise, Shawn, the technician came that day. He couldn't have been any kinder, compassionate, and knew his job inside and out. He "torched" off the ice build up in the freezer, explained what happened, told me to cross our fingers, and hopefully it wasn't the circuit board in the back. He couldn't have been more pleasant. Unfortunately, 5 days later, Shawn was back again, and said it was the circuit board. He once again, "torched" the back, so I would get a few more days out of it. He had called who ever he needed too......I'm sure the manufacturer of the refrigerator, and was on the phone with them for an hour and 1/2. He told me he would have a loaner for me the next day. Nigel and Cam came and dropped off the loaner and hooked it up for me. They were awesome too. Very helpful and kind. Although things haven't worked out the way I thought, when I thought of buying a new Appliance......People need to realize it's not the people from the store you purchased that Appliance/Appliances.......it's the MANUFACTURER of the Appliance. I personally, would not want to deal with anyone else OTHER than the Incredible Staff from Terry's Appliance!!! Give them a break..........unfortunately, it's happening everywhere.....all the time!! BE KIND. Cynthia M. read more