Very professional and fast service! Anytime we have HVAC issues or even a simple question Cool Camel is very responsive and values their customers and their time. Been working with them for a few years now and always very helpful. Shout out to Jaden his team for setting that standard and keeping it high! Thank you again! read more

I highly recommend you using this company Cool Camel for all your air conditioning needs. Jaden came out and got both or our units up running. I was in the middle of teaching VBS at our church when 1st unit went out. Husband came home from work and met Jaden and he had it up running before I left the church. He even checked the 2nd unit that was fixing to go out and got it working properly. I have a friend who works at our church whose air conditioning went out yesterday before service started. She was so upset due to she knew the house was getting hot and she had an elderly dog in the house not doing good. My husband and I met Jaden after our 1st service. He dropped everything he had going on with his family yesterday morning and met us at this young lady's house. He got her AC unit up & running again before she was finished working the 2nd service at church. I sent her text to let her know i was with her dog and he was doing good and the air was back on in the house. She was at a loss for words. Jaden didn't only get her unit up running but he didn't give her an outrageous bill for having to come out on a Sunday morning like most air conditioning companies would. This is a company that cares and will do everything they can to keep your air conditioning units running in these high temperatures we are having. If you want a company who cares use Cool Camel. We will recommend them to everyone we know. Call Jaden..... He really cares. read more

I would give more stars if I could. Best customer service. Beyond friendly, helpful, went out of their way to help, and was always on time, kept me updated with texts messages. I highly recommend and I will never use anyone else. read more

I have been waiting to write a review and I finally got a chance to write one. I am more than impressed with Cool Camel. When the home warrenty company send me on a hunt to find a company who would work with them, cool camel was one of the few companies who said they would and they fought for me the whole way thru. A month later after the warrenty company send many shady companies to fix the AC, the AC was still not working and Cool Camel came the next day, installed a new AC and gave me a great deal. I cannot recommend this company enough. Thank you so much for all your help. read more

Jaden replaced my AC unit. He was my second opinion. Jaden explained step by step what was wrong with my ac unit and the pros and cons of my options. I liked him so much I used him instead of the HVAC I have been using for years. He also beat the price of other HVAC guys. Quality work was done. My AC is working great now! Even my daughter's room that was always hot is cool now. I'm gonna use him from now on for work and maintenance. Thanks cool camel! read more

We're in the process of getting bids to replace our HVAC system. Jaden was super thorough and personable. His story of how he became a business owner is pretty cool. He gave us lots of great information, and talked to me like I was a normal person (not like the woman at a car dealership BS). He definitely knows what he's doing and you can tell he's passionate about his field. I had questions about several other topics and he gave me honest feedback and didn't try to upsell us either. He was very direct and transparent. He also asked lots of great questions to gauge our needs and help us be proactive for issues down the line. You can tell he's interested in creating a long-term customer relationship and not just selling us a big-ticket item and disappearing. read more

My air conditioner was blowing hot air. I called Cool Camel cause I like to support Henderson business since I live in Henderson. They had a technician out the same day. They assessed the problem. My compressor had gone out. They put a temporary fix on it. The technician and I had a very logical conversation on what would be the best. Fix the compressor or purchase a new unit. Due to the age of my air conditioner, I chose to purchase. They had an opening the next day and were able to get a crane. The install went great. The technicians were awesome and very knowledgeable. I will be using this company again in the future. I also would recommend this company to everyone. read more

Cool Camel HVAC & Refrigeration - The new unit was just placed. - Heating & Air Conditioning/HVAC Near Me - Henderson, Nevada

Let me save you a lot of time, calls, and emails, I compared 5 different companies & Cool Camel was indefinitely the most competitive. I had my AC go out in 110 weather. I got home it was 92 upstairs I was going to go with a different offer but I am so happy I took Cool Camel up on their offer for a competitive price. They saved my family a lot of money (which is so needed). The communication from Sadie on time frames the techs would arrive were true to the window. The until was installed in 24 hours (waiting for part to arrive) I am very grateful for the quick install. This company has a lot to offer without the pressure, very authentic. I could have went to home Depot or Lowes but definitely felt better giving my money to a small business! Thanks again Cool Camel - I will definitely be referring your team to my team! read more

Cool Camel HVAC & Refrigeration - Left is new condenser / right is old (next to be replaced) - Heating & Air Conditioning/HVAC Near Me - Henderson, Nevada

My HVAC system was not working properly and a friend recommended COOL CAMEL. Jaden solved the problem for $299 in less than an hour. If you are looking for a good and honest HVAC repair service , call this guys. I strongly recommend them. Sel read more

We had a new AC installed with Cool Camel a couple years ago now and couldn't be happier! Their pricing was very fair compared to others, and they got the work done quickly. Our install came with 2 years of regular maintenance checks, and all has been going well. We love supporting local families, would not hesitate to use them again, and gladly recommend them to all of our friends! read more

Can't recommend him enough. I called on Friday afternoon because my AC was blowing hot air. They were super helpful and were able to book me the same day. Jaden and his crew came out and were able to address the problem. Highly recommend them!! read more

Sadie & Jaden are the best. They answered all my Questions. Showed up on time and did a great HVAC replacement. They are our HVAC people from now on. His bid was right where we wanted it. We highly recommend Cool Camel for your HVAC needs. Larry & Sandy B. read more

Jaden came out and did a inspection on a unit we were having trouble with and within minutes determined what was wrong with it and made a solid recommendation on what to do, 4 days later Jaden and his team came out and replaced our entire unit. The entire experience with him and his team from start to finish was beyond great. He went above and beyond to ensure our system would be working properly and we are very thankful for that. This is by far the absolute best AC company in the valley. Not one time did I have a feeling I was being mislead or lied to. I would highly recommend cool camel to anyone with any AC issues!!! Thank you Jaden !!!! read more

I don't write reviews, I swear this is my first review ever!but I'm so so happy that I got service done from them!! I had called 2 other companies that told me that they couldn't fix but add something and still not be 100% sure it'll cool down, and it was two different outrages prices. He's very knowledgeable, that I didn't need to add and we could just fix (so I didn't have to spend stupid money for something that's not 100%) and now it works nice and cold !! He was quick to come in to check it out too. I'm keeping them in my contacts, definitely recommend them! Super blessed I came across them cause if I didn't I would've lost money on something that didn't need to be done!! read more

Cool Camel is an exceptional company. Jaden is the owner, a wonderfully knowledgeable, personable, friendly young man. We are very grateful to have been referred to him, and grateful for his work read more

I am so grateful for Cool Camel! My air conditioner went out on not only a Sunday night, but also the hottest day of the year so far. I called around and was told no one was able to come for days. When I called Cool Camel and spoke with Sadie, I was first told that someone might be able to come that night or maybe the next morning. I told Sadie that I needed to find someone that would come ASAP. A few minutes later, she texted me back saying that she spoke with the Manager and they really want to help me and he would be able to come by at 7pm. I was so happy! Jaden was over right on time and took a look at the issue. Turned out it was a much bigger problem than I had expected! I needed a new ac, furnace, condenser, the whole deal! But Jaden was so kind and accommodating, giving me his honest assessment and opinion. He said he wouldn't be telling me all of this if it wasn't honest because it is his business and his name on the line. That was actually very comforting to hear. He worked with me on an unbeatable quote and walked me through their financing. The very next morning right at 7am on the dot, they went to work right away I cannot thank Jaden, Sadie and their team enough for graciously helping me out at the very last minute. I can't thank Jaden enough for working with me financially. They are all truly angels! I have their business number saved on my phone because I will forever be their customer and will recommend them to everyone! read more

Jaden and Cool Camel should be everyone's go-to for your HVAC needs. Not only are they prompt and reasonable, the knowledge and service provided far exceeds your normal "mainstream" service providers. The ones that are local and not commercial are the ones you should trust, like Cool Camel. I highly recommend giving them a chance to handle all of your needs. You will not be disappointed. I give them since it's better than 2! read more

This review is submitted on behalf of my wife Tiffany C. and myself. Our friend Daniel S. had recommended Jaden and we are so happy that we listened. We spoke to Sadie first thing in the morning, she is the most pleasant person to speak to. Sadie was able to fit us in on the same day that we called. Shortly after, she contacted us to let us know that Jaden would be able to come hours sooner. This was music to our ears. In fact, Jaden arrived more than half an hour earlier than we were quoted. We were delighted. Jaden accommodated the many requests we had told Sadie (i.e. call/text upon arrival to prevent dogs from barking). It took Jaden very little time to assess and resolve our A/C situation - even with our dogs doing their very best to distract Jaden. Clearly it makes a difference to hire someone who has been in the A/C business for 15+ years. In addition, Jaden was very respectful, patient, and understanding about our dogs and they loved him back for it. Jaden was in and out in no time. It was extremely reassuring how confident he was with his workmanship and it absolutely shows because soon after Jaden left, the A/C was already cooling. Jaden also patiently answered our many questions and was very transparent with estimates for possible future projects. Do yourself a huge favor and hire Jaden/Cool Camel. read more

Cool Camel HVAC & Refrigeration - Heating & Air Conditioning/HVAC Near Me - Henderson, Nevada

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Our realtor Sophia Smith referred us to Cool Camel in the summer of 2021 when our ac unit in our new home died. This company worked with our home warranty to help us get a new unit. We did have to pay some out of pocket but the warranty paid a lot. We have since called them a few times for questions or problems and they have been extremely helpful. They also came before start of summer to do some maintenance to prepare the unit again for this summer. They come out when we need them and are very reliable. Just good people. We would recommend them to anyone. We called them today because our thermostat was not working and they came immediately which I greatly appreciate because I am pregnant right now! Also just want to mention that it's not a large company, it is small, which maybe is why they are so good. read more

As others have said save your time and money and just call Cool Camel for your hvac needs. Jaden and Sadie were excellent throughout the entire process. We had just moved into an older home in which the heating units had not been taken care of and causing a potentially dangerous situation. Unfortunately the issues were not caught during the home inspection as the temperature was above the safe operating limit so we had to find out the first time we needed heat. Jaden understanding of the bind both financially as well as time constraints was able to come out immediately. He was honest fair and extremely helpful. Sadie confirmed all things before install of our heat and AC, making sure we were happy with the units and time schedule. We can not say enough good things about this company. We've been here in the valley for nearly 20 years and have used a multitude of hvac services throughout, now we will only call Cool Camel. Thank you guys for everything! read more

My AC went out and I needed an estimate right away. Jaden came within hours of calling the company first thing in the am and gave me an honest and cost effective opinion! I will definitely be recommending this company to others! read more

Excellent company that provides professional workmanship. They came to install new heaters in the attic and new AC units outside. They have friendly workers that clean up after completing there job. After checking 5 other HVAC companies Cool Camel was by far the best company. After the work was accomplished I even received a follow up call to voice my opinion. There pricing is fair and not to mention the office is friendly and expedient. What more can one ask for. read more

Had a part go out on my air conditioning compressor on a Sunday and called COOL CAMEL and spoke with Sadie who was able to get Jaden out to check out my air conditioning unit that same day! Jaden quickly diagnosed and fixed the problem for a very reasonable price. Thank you Sadie and Jaden! I really appreciate your effort and pompt service! read more

Trevor was great and super friendly when he came out to help us install our smart thermostats that we were having trouble with. He was informative, professional and knew exactly what he was doing. Jaden, the owner was able to fit us for an appointment no longer than 12 hours later from when I first spoke to him. This company is definitely a local business that is very honest that doesn't try to upcharge or upsell you. You can tell they also hold their techs to a high standard with customer service. I will definitely be recommending this company to friends and family. You will not be disappointed if you use their services. It's important to know a reputable and honest A/C company...especially in Vegas! read more

I cannot express how happy we were with this company. They were able to send Corey out within 2 hours after we called. He found the issue, and the special part has been ordered. He was able to stop the leakage into our house until the part comes in. Fair pricing, knowledgeable, cleanup, and expeditious. We highly recommend this company. read more

I have been in the restaurant business for over 13 years and Cool Camel is by far the best refrigeration company I have used. And trust me, we have had to go through a lot in order to find good service. They ALWAYS respond promptly and with the best pricing. They handle my PM's and repairs and do it honestly and fairly. I highly recommend Cool Camel! read more

We had an AC issue and they responded immediately. Jaden came out the next day and quickly, professionally and efficiently corrected the issue and we are cool again! He and his office staff were very polite, honest and friendly and I would highly recommend them for any HVAC installations or service. read more

Amazing customer service! During our first heat wave here in Las Vegas, my air conditioner stopped working. Cool Camel answered the phone right away and Jaden was here within 45 minutes! I have had other repair companies either not answer the phone, not call me back or schedule and not show up without a phone call stating the reason why. He offered a fair price for replacing my unit and scheduled me right on time! Friendly and fair service! Even my dog Jaxx is a fan! read more

Cool Camel has been the best to work with. Our AC unit was aging and we were trying to figure out if we should repair/replace. Jaden was very patient with me as I asked way too many questions over a period of months. He never tried to upsell me, explained everything in a way that made sense, and even helped me schedule my installation before new regulations made it more expensive. Every part of the process went great. The price was super reasonable. I'm looking forward to the years ahead with this great new unit! Thanks guys! read more

Our AC went out in the middle of a heat wave. Cool Camel came out to the rescue. He responded and scheduled an appointment for same day. From start to finish the entire experience was very pleasant and professional. Living in Las Vegas for 37 years, I have used multiple AC companies and have felt most will try to up sale you or have you buy unnecessary parts. That did not happen with Cool Camel. In fact, the experience was such a good one that I asked him if he provided service contracts for seasonal service and signed with him same day. Also, he wore a mask (COVID days) and left the area clean. Thanks Cool Camel! read more

Jaden came out to check on the air conditioner/heater system which is included in the maintenance package. He went above and beyond the call of duty. The water in the bathroom was not getting hot and he checked it out for me come to find out the knob was broke so he went to Lowe's got the knob and replaced it. Then he installed a sensor light outside of the house for me. I recommend this company to anyone that has air-conditioning needs. His prices are low but with expert handling. Thank you Jaden! read more

During our second big heat wave this summer our air conditioner went out. After our home warranty failed us and gave us permission to seek our own service provider I was able to get them to come out at 7am after calling at 10pm the day before. They were early and from the second Jay (the company owner) stepped into our home we knew we were in good hands. He was prompt with his diagnosis and quote, which was extremely competitive. Due to us trying to get our home warranty to pay at least some of the cost he had to call and deal with them, which was not an easy task, and he was happy to do it. He spent an hour on the phone with them fighting to get us whatever he could. He spent time with us answering our questions and helping to educate us on what was going on so we understood what they were doing. Our neighbors air went out the same day and while he was at our house fixing ours was able to get their unit working with parts he had on hand already. They got it working in great time and the next day Jay stopped by the house just to check on us! He is extremely friendly and knowledgeable. They are a small family business (his wife works the phones) and he employs other family members. The other two gentleman who were at our house were also extremely friendly and the whole experience was just the best customer service experience my wife and I have had. I cannot recommend Cool Camel and Jay enough!! read more

I can't thank Jayden and Corey enough for their quick response time, professionalism, friendliness and more than fair pricing. These guys are straight up and are a great alternative to getting a home repair warranty through Home Tech where you end up spending more on false estimates, overcharged parts and labor and no shows plus duct tape repair jobs! Cool Camel can order your parts and do a quick turnaround with their work warrantied. PS. I like that they wear booties over their shoes in the house without me asking. First class! read more

Cool Camel came in with a decently low bid to install my split system. They had it complete in two hours, but the system would not work. Cool Camel took the initiative to contact the manufacturer, ascertain what was not working right; administering the necessary corrections until the system was hitting all the necessary bells and whistles. Their ability to follow through and ensure the system was fully functioning shows true business leadership. Much appreciated. read more

Our A/C went out in the middle of summer. Every home owners nightmare in Las Vegas. Jaden and his team at Cool Camel are awesome! He came out immediately, two days later we had a brand new system. Jaden is very knowledgeable and even more importantly he is as honest as they come. We are so happy to have found Cool Camel to meet our A/C needs for years to come. Definitely recommended him to everyone I know. Thank you Jaden for a nice cool house! read more

Jaden provides great HVAC service. I've grown to rely on his small family business. Responsive, knowledgeable and skilled, and all with very fair pricing. Don't endure another summer without his help. read more