I had a wonderful experience with Cooper Ford. I randomly heard about Cooper Ford from a buddy…read moreafter I told him about my experience with Crossroads Ford. I wanted to get a value on my Raptor and pulling up to Cooper, I felt like I went back in time to what I feel like a 70s dealership would be like. I didn't get bum rushed by irritating salesmen. I ended up selling my vehicle and buying a new one in the same day. My paperwork took 30 minutes and I was on my way. I felt like a part of the Cooper family. Wonderful experience and I recommend everyone check them out and give them a chance to earn your business.

In my six decades of buying cars for my family, I have had experience with many dealerships. But I…read morecan honestly say I never have had such a seamlessly smooth experience than I had recently with Cooper Ford. There is a difference in dealing with a locally owned dealership. Kass was our sales rep who treated us fairly and kindly. After our deal was firmed up, the service after the sale continued. I can't speak highly enough about the experience we had with the dealership: and we all know how painfully unpleasant it can be to shop and buy an automobile. And BTW, any dealership that has free popcorn in the lobby is definitely worth dealing with.

I had a very frustrating experience with this dealership while trying to purchase a vehicle…read more I was provided multiple out-the-door price quotes in writing, $34,572. Later, the price jumped to over $37,000. I was then told the vehicle could only be purchased for about $36,600 if I financed through the dealership, even though all information was already provided and correct. This was especially frustrating because I already had bank approval for financing and had arranged for someone to take time off work to help me complete the purchase before the pricing changed. Refusing to honor a written quote under these circumstances felt misleading and unprofessional. Only one employee admitted that the tax calculation for my state had been their mistake, which was a relief. However, the next person I spoke with didn't seem to care and continued giving conflicting information. At one point, I was told taxes were "my responsibility," despite being quoted out-the-door pricing. I also asked to speak with the general manager who supposedly approved the pricing, but was repeatedly told he was unavailable. During one conversation, a representative raised their voice, which was unprofessional. I was ready to purchase immediately if the quoted pricing had been honored. I would advise future customers to get a fully itemized out-the-door breakdown upfront and confirm all details before committing.

I bought a 2024 Nissan Rouge on August 31, 2024. I was assured the car had been throughly inspected…read morefor issues before the purchase. Now three car payments layer, the transmission is slipping when it's cold, the tires need replacing and I'm being told there's a host of other issues the car needs. Why weren't these addressed before I bought the car? I'm being told this is normal wear & tear - I'm calling bull s$it. Not only are they telling me they can't find the transmission issue but they're 'offering' a long list of work that SHOULD HAVE BEEN DONE BEFORE I BOUGHT THE CAR. Just another case of selling a lemon-car to an unsuspecting female. AVOID BUYING THERE AT ALL COSTS!

Had a service appointment two days ago. Waited in the waiting area. What a pleasure! Coffee,…read moresnacks, water all provided. Clean restrooms nearby. And all this without having to drive to Cary! This is our second vehicle we've purchased through Clark and I can't recommend them more highly.

I have a Black Wing Cadillac. The first time I took it to Clark for an oil change, they backed it…read moreinto a forklift. They did pay for the damage, but my car has a camera on it and makes a loud noise and the seats vibrate when it gets too close to an object and a forklift is large. I took it back a second time (my misjudgment) for an oil change. I knew my back tire had a slow leak and had taken it to different tire businesses, but they couldn't find a hole. When I went back to get my car, they told me I needed 2 new back tires. I left from there to run errands, and I could watch my tire pressure go from 34 psi to 16 at a stop light. I pulled into a parking lot about a block away. By the time I got there, it was down to 5 psi and totally flat. Pretty suspicious. I will never take my car back there.

Not a good experience. Bought a 30k truck and a week later it was in the shop. They held it for 2…read moreweeks and the problem was not fixed. We kindly asked them to do right by us and just fix the issue. They told us not to come back and to take it some place else. I was going to buy 2 more vehicles from them if it was a good outcome but I bought elsewhere instead.

This place is a joke. I was interested in purchasing the EV Hummer they had listed on their…read morewebsite. It was listed as having 43 miles on it, the Carfax said the same and showed that it came with an off-road package that had side assist steps. After reaching out to them, three individuals texted/emailed me. I ended up corresponding back and forth with an individual named Brandon and set up a time to meet this morning at 11am. In an email with Brandon I did ask again about the mileage on the vehicle to confirm it was 43 to which he said yes and referred me to the Carfax. I arrived this morning at 11am, after a 45 min drive and after some initial whirlwind introductions (lots workers and people inside a small office) learned that Brandon was just a scheduler of appointments and not a sales person. The Hummer was located and brought up. My husband attempted to open the back door of the car using the remotes and neither remote would open it??? The sale person had no clue why this wasn't working or how to open it. I found the outside button and finally got it opened. The sales guy then told us the car had over 250 miles on it??? We then noticed that the side assist steps were not on the vehicle. At first I thought they were ones that opened/lowered when the car was opened, nope they were missing. The car looked so unfinished with them gone. We then informed them that we were no longer interested in test driving it due to all of this. When I mentioned the mileage dispute they tried to explain to me that when the got it at auction it had the 43 miles, but they had to get it to their location and test drives, etc. While I do understand that, your website should mention that it was purchased at 43 miles, but now it has this many. It was then brought up that I had been communicating only with a scheduler and not a sales person to which my response was then he should have said let me connect you with a sales person to answer the question. How was I to have known he didn't know anything about the actual car.

(If I could give 100 stars, I would!)…read more Let me just say this: I was trapped in an absolute NIGHTMARE lemon of a 2025 Hyundai Tucson Blue Hybrid. Total disaster -- constant issues, endless stress, and zero peace of mind. I honestly thought I was stuck. Then I walked into Leith Honda Aberdeen, and everything changed. Ken worked patiently with me, never pushy, just calm and supportive through the whole process. Tim was beyond amazing -- thorough to a fault, making sure every last detail was explained, every concern addressed. And then there's Mat the manager -- this man went above and beyond to make sure I was taken care of and that the deal actually worked in my favor, not just theirs. That kind of leadership sets the tone, and it shows in the whole team. They pulled me out of that lemon nightmare and into a gorgeous, reliable CR-V Hybrid that has been nothing short of life-changing. I went from daily anxiety to complete peace of mind the moment I drove it off the lot. Leith Honda Aberdeen didn't just sell me a car -- they gave me back my sanity and restored my faith in dealerships. Ken, Tim, and Mat deserve 100 stars out of 10.

On short notice we got an appointment for the next day to repair a tire that was discovered by our…read moretire pressure notice on dashboard. Repair was completed in less than an hour and was relatively inexpensive. David Belle was very helpful and did an excellent job on our repair.