My experience selling my old car via Cashforcars.com was great. Copart picked up my vehicle and handed me a check for the price that was quoted. The window was 8 am to 12 noon and they showed up at 10:30 am which I appreciated. Usually the tendencies of people to show up for services are 30 mins or an hour after the scheduled window. (Yea you cable guy). Was so easy and simple. I guess I got lucky with my sale. Abraham, the contractor who picked up my car, was nice and communicative. He kept me updated. So between Renuka, telephone buyer and Abraham, my experience went flawlessly and perfect. Hope to have future experiences like this all the time. Value offered was in my opinion great. So from estimation and pick up... all done within 24 hours. read more

Horrible Experience I called beforehand to inspect a vehicle they let me know I had to pay a fee of $25 came to location in person just for them to tell me that I come inside that I need a membership in order to come inside. Wasted my time and gas horrible experience. read more

If I could give zero stars I would. This place is a scam and is participating in theft. First when you call they don't know what they're doing- even when you state that you are not releasing the car for sale until you retrieve your items, they put it off for auction despite saying you didn't want it for sale yet. When you arrive they're unsure where they place the key until they double check the systems. When you go and retrieve items from your car- like many other reviewers you will find that some of your most valuable items have been stolen. And yes it's definitely for sure because they leave the other items they don't feel are as valuable. For example they will leave notebooks, chairs, umbrellas but steal pricy sunglasses and gift cards. Not sure how a business still runs when they have a reputation of stealing. Also don't know how people can sleep at night at peace knowing they have other people's belongings that they didn't earn with their own money but just stole. read more

I called ahead to remove some items from my vehicle after releasing it to my insurance following an accident. I called a day ahead, they were great! They said call an hour before heading over so they can get my car ready. I thought the reviews must be misleading. That morning I called an hour ahead, gave them my lot number and info, and they said to head over. When I got there, I was told that I was not on the schedule, that I had failed to call ahead, then I was put down for not calling and giving them time to prepare. So I guess the reviews are accurate. Terrible customer experience. read more

I wish I could give it less than one star you know this place always drags their feet I have an appointment at 10:30 to get my vehicle released I've been here since 8 AM it's already 12:30 PM and they still haven't brought my vehicle out now all of a sudden all the loaders wanna go to lunch they put no Emphasis on speed of service and punctuality whatsoever now a great cold part to go to a Sun Valley they're always professional the speed of service is so fast paperwork is always ready to manager's professional the place is clean that is a great couple part to go to Van nuys is not that good read more

Absolutely awful and they will ransack your car for anything not glued down. Extremely disrespectful regarding private property and they will steal anything you leave in or on your car even if you don't sign any authorization. read more

Our vehicle was supposed to be picked up today, 10/20/23, between 8 am - 12 noon. I called Copart at 11:49 am for an update. I was told a driver was reassigned and that Copart does not make outbound calls to inform their CUSTOMERS of issues like this, but rather the driver is supposed to contact the customer to let them know. The driver assigned to us never contacted us . The lady I spoke with said that his vehicle broke down and they had to reassign another driver. I asked why no one bothered to call us, and she again said it was the drivers job to do so. The lady I spoke with over the phone was not even apologetic, had a "I don't care attitude." PATHETIC customer service! read more

I was involved in an accident that totalled my car because I was rear ended on the freeway. Mind you, there is damage to the bumper because of that, but the back windshield was not busted, their people did that! I went to the yard assigned through my insurance, which was Copart Auto Auction located at 7519 Woodman Ave. Van Nuys, California 91405 1509 My car was delivered to them around May 24th. I called ahead to let them know I will be coming in to get the remainder of the stuff out of my car. I came in on May 31st. I already felt upset knowing my car was at a yard along with other junk cars where I felt like it didn't belong because it meant so much to me. It was my first car I purchased. I was waiting for what felt like 30 minutes in an office filled with at least 10 people busy on their computers ignoring people with no hello or welcome greeting at all. To top it off, I only had 2 people in front of me. When I was finally noticed, a lady named G was playing stupid about my car not being there or them not being able to find it. Luckily, I have a low jack on my car and was able to show her that it was indeed there. Down to the exact date, and time it arrived, and where exactly on the lot it was located. Her demeanor quickly changed and she got scared and panicked when she found out I could track it. When they finally located it and brought it around for me to see. To my horror, it had been vandalized, the back windshield shattered with some glass inside the trunk, and some of my property was stolen. They took my tools, stole the spare tire, tire rod, ripped out my trunk subwoofer, and destroyed all of my custom seat covers. I just wish I had a camera to catch who did it, but then again, those greedy rogues would have stolen that as well! I am already in the process of trying to heal my physical wounds, but now thanks to this trash company and the people that run it compounding my pain, I have emotional wounds as well. Going back to the lady at the front desk that goes by "G". She was so cold hearted. When I told her what I had just saw from my car, she was very nonchalant about it. When I was trying to gather what little property I could salvage, she had the nerve to ask me do I know what type of car I want to get next, like my current one didn't mean anything to me. I put my blood, sweat, in tears into maintaining my car and making sure I stay on top of the payments, all without any help from anyone. When I asked her, is this how you guys treat people's property, she didn't say anything, but give me a blank soulless stare. I hope whoever reads this knows that what I am saying to be the truth and that you do not support this terribly run business. I hope these numerous complaints will give them a wake up call. If everyone cares to check, look up Copart on the BBB website, their headquarters is in Dallas, 14185 Dallas Parkway Suite 400 Dallas, TX 75254 they are NOT an accredited business. Their rating is very low on there as well to the point where they have so many complaints Better Business Bureau can't show them all. To the owner or whoever responds to these complaints, don't bother giving me the same generic response you give to all the other people that complain on here. You can keep your two cent opinion because you probably need it, just like your people kept my tools and subwoofer, which one of them probably installed in their car because their sound system is trash just like your company and the people that work there. My car on their garbage website. https://www.copart.com/lot/46480222/2018-ford-focus-titanium-ca-van-nuys read more

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Lately been having really bad experiences at Copart Van Nuys, they work by appointment. The biggest frustration is that I had an appointment to pick up cars at 9am and they didn't bring my cars out till 2pm. This is a recurring problem. Myself and many other transporters been having the same issues. This issue has been brought up to Copart management and no one seems to care. read more

Copart - Van Nuys - Parking lot full of trucks. - Car Auctions Near Me - Van Nuys, California

I have never in my life been disrespected by an employee like I have here with the old front desk lady.I have been to numerous auctions and locations all around the state but I have never encountered such unprofessional behavior.This place needs to get looked into read more

We had to snag our plates and a few items from our beloved, recently-totaled Toyota Prius. We found ourselves here because our insurance company, USAA, totaled the car car and delivered it to Copart. When we arrived, there was a QR code on a sign available to register to queue. Mask and distancing is still in effect. In addition to individuals in queue, there are workers/loaders/service personnel also interacting with the staff. They appear to have a small amount of staff on the floor, but they appeared to work efficiently. It was about 10 minutes from QR Code to Front Desk. It was 20 minutes before the car was moved and ready for us to access it. Note that you have to wear a bright yellow safety vest to access the vehicle. Great that we also were able to drop the title off here! We had as much time as we needed to get our items out of the car. Overall, it was a great experience with friendly service. read more

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Man, what a turnaround today. Came in to get an Owner Retained today, dreading the wait and service. Three people being helped by Erica AT ONCE. Polite, quick with the paperwork, was out in 15 minutes, and she handled 2 calls during the stretch. Copart, please take note that Erica Nunez is providing the effecient service lacking here for so long. Well done. read more

When I come here it is usually busy and you will be waiting along time . I got to the counter and Cesar helped me ! He was nice and extremely professional buisness man . He showed the most willingness to help all the customers . Thank you Cesar ! ! ! read more

Their system is stupid as hell. Why do I have to wait 22 minutes to pay for car if there is nobody else in line waiting. Just buy cars from the IAA read more

Copart - Van Nuys - Car Auctions Near Me - Van Nuys, California

The lady working here is so old and rude it's shocking she still has a job. They are a mess and it's evident in their staff. Also, their bathroom is as disgusting as their personality. read more

Horrible Customer Service. "Grazel" an employee at Van Nuys location needs to attend a seminar on how to Talk to customers. She is absolutely rude. She didn't want to assist after I informed of how bad her customer was. She stated, " I don't want to deal with this crap". Management needs to sit down and have a talk with her. read more

Different offices, different rules that employees invent on the spot. The waiting time is delayed, someone is allowed to skip the queue

this place should not even get one star. they scammed me for $20,000 for a complete wrecked vehicle. after I got the vehicle and checked it out it was all put together with drywall screws to look like a real car. someone make this car look like something from a movie set. it looks nice from outside but nothing inside. miscellaneous parts put together to make it look like if all part in it. Copart sold this vehicle as a run and drive! this place will scam you out of your money be careful do not deal with them. everybody working in the office are like one big Mafia to take your money stay away read more

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One star for customer service. Avoid VERONICA. She's incredibly RUDE, goes around yelling at people, thinking she is so important. YOUR JOB IS CUSTOMER SERVICE and with that attitude I doubt you'll get further. If management sees this, there are plenty of nice capable people out there looking for a job. read more

I had my truck towed to this place and when I showed up to pick it up a lot of my stuff was missing and they slid my tool box. They defenetly steal. read more

fuck co part! super unprofessional & unresponsive. rude staff & completely incapable of conducting any business. do not waste your time!!!!!!! read more

VERY BAD EXPERIENCE. Very rude. This company was scheduled by WheelsForWishes to come pick up my car donation. It started off good and I scheduled the pick up. for an 8:00A-12P Window. On the day of the pickup they said they were on their way around 8:10AM and would be here in 40 minutes. After they did not arrive I contacted them at the number they had called from and someone else answered. I asked if they were still coming and they said that their tow truck broke down and they were sending another driver and he would be here in 30 minutes. At 11:40A I get a call from yet another person and he says he likely won't be out to me for another hour. I was obviously a little upset at this point since I waited all morning so I wanted to make sure that he would be here when he said, and since I have other things going on today. When I questioned him if he was sure he would be here in 40 minutes he got very rude, and said he was very busy and asked if I wanted him to hurry and get in an accident on the way to pick it up. He then said he was not going to be able to come pick it up and told me to call dispatch to reschedule (and hung up). It's the weekend and they are closed until Monday. It's clear this place does not have a clue what they are doing, or they are hiring people who work for them who just don't give a crap! read more

Always a line One person trying to hel 15 customers Managers never pick up the phone read more

Copart - Van Nuys - Car Auctions Near Me - Van Nuys, California

Made up policy that's not listed online welcome to this yard. Staff doesn't understand they are speaking to a lawyer and are mindless. It's illegal to say it's the customers problem when your website doesn't work to set up pick up and require a app to be downloaded. It's basic privacy laws ..... and there no truck or they take your car back policy is the most stupid one ever made yes we won't give you your property until you follow our pointless policy read more

The scam place before sell cars there are removing lots off staff from car!!!I bought the car and when I received there is no exhaust system!!!! read more

I called in the morning to check if I could preview a vehicle and I was told ,"Yes". I drive 90 miles in horrible LA traffic and I walk into the office. I was the only customer in the office and get the following response, "You need to sign into our digital line, no one else was there!!!!!! Then I am sent on a wild goose chase since I did not have a reflective vest, which was never mentioned to me on the initial call. I go to Home Depot and return and of course I sign-in via the digital line. After I am texted to enter, I then get the following response from the same women at the desk. The broker did not authorize you to preview a car, REALLY. I then called my broker and he asks to speak to the counter rule protector. She then states, "We don't talk on phone and by the way the vehicle you want to see isn't eligible for preview." I stated, "You understand I just drove 90 miles after being told I can preview the vehicle this morning via the phone and I bought your requested reflected vest. All I got was a blank uncaring stare from the rule following pion. Congrats Copart, you just lost a good customer due to your unprofessional staff. read more

After a bad accident, our vehicle was towed here from the collision shop WITHOUT our permission. So we never had a chance to go through the car to collect our belongings. Called Copart and they said they would go through the car and call me to let me know what was in it, if there was anything we wanted to get. They never called, yet their "records show" they did. VERY upset. I see why there are so many bad reviews. How does a place like this stay open?? read more

Employees don't know what they're doing.. even they admitted to their mistake but it was too late..

I had two person in front of me in a line. I thought DMV works slow but no...I waste 2 hours to wait when somebody will assist me...terrible service read more

Shady , Shady, Shady.. big o' Shady cloud over this place. I was in a pretty bad car accident and my car was taken here as per requested from my insurance company so the car can be reviewed and determined fixable or salvage. Sadly my car was determined a salvage, as bad as the hold is for the customer service and the continuous times they hang up on your purposely, once I finally did get through I informed them I would be coming in to get my personal belongings which where my personalized plates, key rings and my personally hand made Swarovski license plate , valued at $ 100.00,. I arrive to be taken to an area where the car is in a "safe place" so you can remove your belongings and to my surprise my frame is gone. I went to the management office and they "Claimed" it wasn't there when the car arrived, strange since it was there when the car got picked up from my residence, and it was there when I did go once to get my sons car seat out, and now that's it deemed a salvage it's suddenly missing, the management had nothing to say except well if isn't on or in the car, it's gone. read more

I have been here before many times and every time is the same thing m, The worst wait time ever, don't buy here and don't transport from here unless you want to wait up to 5 hours to get loaded, better of buying from Iaa that's not that far from here. read more

Been trying to speak Management team, but they seem not to care. I have been speaking with Daisy at this location. She refused to transfer my calls. Customer Service is horrible at this location. read more

i wish i could make it no star they stole our car seat and headphone beats!!!! THATS 700$!!!! all the women in there were disgustingly overweight rude didn't speak english and were yelling across the building to each other and playing inappropriate music at their desk that we can all hear. sooooooo disappointed and disgusted by these people read more

Worse Customer Service Experience! Requested to have my personal items sent to me because I have no car and their located too far way. First, I Needed to get authorization from the Insurance to get my own personal property, which I still do not know why, when the vehicle is registered to me, and there's no liens on my vehicle. 2nd it took over 2 weeks to get my personal property, UNBELIEVABLE! and Only items requested. 3rd. I'm sure there were personal property items on the vehicle that they do Not sent me because I did not requested or I forgot what I have in my vehicle. My loss for accepting the Insurance to take away my own car and dealign this crap services.... read more

Crappy place, crappy service. My insurance sends my car here for an "inspection" since my car was stolen. I first saw it at the police tow yard and took pics my car looked great nothing gone nothing broken. insurance still insist to send it here and I get a call to pick it up. the wheels barely rolled, all of my personal belongings were thrown on the floor, license plates taken off, bumper cover broken. not sure what kind of inspection was done because this place is a joke. Made my insurance fix all the damage Copart did especially under the body since they brought me my car on a forklift. all the control arms, and sway bars were damaged. Thanks Copart. read more

My experience at copart could be used as a study in how bad customer service can be.   First, the website does not inform you that you need to upload a photo ID when you get your membership.  Second, you are allowed to use the app to get in virtual queue... but once you get there they will tell you that your ID needs to be verified... by their service department. I think logically an in person look at ID is better. But what do I know.  So I left and came back the next day after being turned away. The next day, my virtual queue timed up they called to tell me it would be an additional hour. She tried to talk me out of coming, saying there was 2 people ahead of me. I said I was coming. They said they'd text... After an hour iwait in the lot I went inside to let them know I'm here, and to find out what the wait was like.  They then told me there were two people ahead of me.... I think they skipped me. She couldn't seem to give me a reason why I was still behind two people.  Lastly, I bought a obd2 scanner just for this visit($103 after tax). As I was walking in they told me no scanners allowed. All of these issues could've easily been avoided by posting this information on the virtual queue page... I wasted $160 and 4 hours of my time to look at a vehicle to verify something that could've been verified if the pictures were just a tad better and if copart wasn't so secretive about how a visit works. read more

TERRIBLE!! I donated my car to an Animal Charity. The 3rd party uses COPART to auction off the donated cars. I donated a BEAUTIFUL 1999 Mercedes CLK430 AMG, with no damage, good mileage, a CLEAR title, and KBB value of $4500. Looking at the reviews, I was hesitant with this company...but was assured by BOTH parties that Copart was the best place...and was told, there was no way they would ever let this car go for cheap. In the end...they let it sell for for LESS THAN $500!!! There is NO WAY a $4500 car should have sold for less than $500. I could have sold it for 4x the amount on eBay EASY. Lazy people who just do not care. STAY AWAY! read more

1st I start off customer service is so rude I purchased a car that had keys when I get there they didn't have the keys I told them about the problem and that I don't want the car I'm ready pain over $7000 for the car plus all their high fees they charge just to get the car to you and then to top it off I don't have keys and that's gonna be another grand or more I'm sorry if your selling a with keys And then The person that's going to tell my car picks it up and tell me there no keys And then you guys wanna sit and argue with me that the keys are in the car and are not I will not purchase a car from you guys again the keys were a problem but the customer service was even worse I will stick to IAAI read more

Yikes, the more I read about people who have had their cars towed here after an accident, the more I realize I'm not the only one. I don't write reviews often enough, but I know that this might be the worst possible company I've been in contact with since being in LA and very possibly ever. My car was towed here to get appraised by my auto insurance, which is USAA (so much for providing any sort of service to those who have spent time in the service or at family of someone who has). I was expecting maybe two or three days, I should have heard back by last Wednesday, but here I am going back and forth with Adgero to find out my car had been sent here and trying to find out when I could get it back so I can start getting it repaired, since I work in automotive. No word back all week until Friday when I'm called by USAA to let me know that everything is done and I can retain ownership of my vehicle instead of leaving it for these guys to tear over only IF I decide to give it to auction. This was never my plan. I planned to give my vehicle over to my father (who in fact, is the retired military in the family and both of his parents as well). So I sat back over the weekend to call in by Monday to start getting the tow set up back to my place of work and find out that it can take up to three days to bring it to my location. Okay, fine. Things like this take time. I'm sure they have a very busy tow schedule. I was told up and down by a friendly woman that they would call me before coming by with the vehicle. Fast forward to today. 1. I'm in my office and I'm informed that the tow company has arrived at my work. No calls were made to me at any point. I meet the guy at the counter to get a couple signatures to make sure I am the rightful owner. He tells me the car is now completely un-drivable because the BRAND NEW factory battery I had put in a little over a month ago is completely dead. The guy has told my coworker at this point that the people that worked for Copart cared less about my car and left it running the entire time until it drained my battery and that we would have to jump start it. With no tools but the ones my company has. If that didn't make me already very upset.. 2. I get my car back, paint, markings and tape left all over it and inside of it. Okay, how am I getting this now off of my vehicle? My car goes to the bay for me to dig around for the radio code to discover.. nothing I had that I had left in any of the pockets of my car is intact. The entire thing has been stripped. All 6 CDs I'd had in the player are now thrown haplessly in the side door. Their cases have all gone missing from the forward center console and I can't find anything I kept in the armrest. I took most of my things out for courtesy, but not everything is completely stripped and trashed about. My CD visor holder is the only thing besides trash in the front seats and that has been ripped apart from the seams. Both straps are shredded and ripped like whoever had it couldn't figure out how to remove tiny straps like a functional human and tore it straight off the visor. Okay. There is only one place anything could be left and I know I left some things in my trunk.. Oh look! There are all my CD cases, one Navajo blanket, a lug wrench, the DoorDash shirt I use for deliveries without my hot bag, (hope ya'lls food stays warm over there), my Road Atlas which has saved me several times on the road, literally EVERYTHING I guess you decided you didn't need was tossed right back in the trunk of my Honda Accord. I lost my lawn chair, I lost my gas can, and numerous other car and personal items. I don't know how a business model like this can keep companies using your services, but I will surely be not providing a good word to anyone I know and will be vocal about my dissatisfaction with Copart of Van Nuys through USAA. This was absolutely astonishing how bad this service was after I had been in an accident. No regards for anything or anyone's property. read more

I had no problems with this place. Customer service was helpful for my situation. I bought back my totaled car through my insurance and the car sat there for 3 months (thanks to trusty DMV losing my title... another story). Thank god my insurance foot the MASSIVE bill! Once I finally received paperwork from the DMV I was able to sell the car and get it off the lot. This place was helpful to me so thanks guys! read more