Went today at this location and met by a female employee who was more concerned of my sunglasses…read morethan the actual service I needed. Very rude with her fake smile and not a cent of customer service. Kamy took over and made the situation better if not excellent. FedEx Vallejo has a gem in Kamy. Thanks, Kamy! Incident 3/17/26 6pm

The product gets done. But Front Desk, aka Faces of FedEx could use some brushing up on Customer…read moreService and Relations. Seems Gloomy , Bothered that I walked in for assistance. Yo.

I rarely leave reviews, but I had to recognize Aruna for her outstanding customer service. I came…read morein very stressed after AT&T charged me for a phone they claimed was never returned. Even though I no longer had my receipt, Aruna immediately stepped in to help and guided me through finding the tracking information, which confirmed the phone had been delivered. She was patient, kind, and never made me feel like I was a bother. It's rare to find someone who genuinely cares about helping customers, and Aruna went above and beyond. She was amazing and truly deserves recognition--and a raise! We need more people like her. Thank you, Aruna!

Absolutely terrible customer service. Went in to the store and the workers were less than…read moreaccommodating, did not wish to scan a QR code

So it's my local UPS store, nothing really amazing or bad about it, for that matter, lol!…read more I like how they have a self scan machine, for Amazon returns, so it does save me time for standing in line. It's your run of the mill UPS store, lol really nothing special to say about it.

Easy and fast access. Staff is friendly and very knowledgeable. Office is well supplied, organized…read moreand clean. Plenty of parking spaces I feel safe coming here.

I had the pleasure of visiting this business today. I received a warm and friendly greeting upon…read moreentry and my time there was very quick, professional and very pleasant. I love to support small local businesses and look forward to working with them in the future. Lovely experience!

What can I say. I love this place!! The owner Will who I have had the pleasure of working with a…read morecouple times to ship items is so knowledgeable and helpful. Stop going to the post office or UPS store..this is your place. Support this fantastic local business!!!

We have been using this business for a long time, longer than you can imagine and this day was the…read morevery first time that a staff actually was impolite , discourteous, rude and unprofessional.. We arrived with a return and just because the item was huge we gave her the consideration to bring it to the side but we got her attention that we needed her to scan it for return.. No reply.. We waited 5 mins and still she was attending to her laptop and other walk in customers .. One man walked in and she also snobbed him .. She walked out of her desk to get something she printed and she walked pass us and nothing.. We called her attention again and still she attended to other new customers until one nice guy worker came probably from his break and we told him to scan the return because we've been waiting for more than 15 mins.. This woman should not be in the front desk because she fails to attend to customers' needs, let alone didn't have the audacity to respond to us.

What happened to my friend I think her name was Kathy the older white lady. She's gone! She helped…read moreme so much. Some people thought she was mean but she meant business! Now The Indian workers there are very knowledgeable and they are always willing to help. Great job

do not go here : very disginest tried to make me pay 47$ for a13$ price. i was subjected to…read moremisleading shipping practices and potential misrepresentation of USPS shipping services. On the date of the incident, I visited this business to send a standard document envelope from Napa, California to Santa Monica, California. I explicitly requested the most economical ground shipping option with tracking. Instead, I was informed of the following: That USPS tracking was not available for my shipment; That I was required to use FedEx tracking instead; That the cost to ship a standard envelope would be $47. This pricing and explanation appeared inconsistent with standard USPS ground shipping services. Based on my prior experience using independent mail centers in Benicia and Glen Cove, similar shipments typically cost approximately $5-$13 and include tracking as part of the service. After leaving the business, I independently verified the issue: A USPS representative confirmed that the quoted price was not consistent with USPS Ground Advantage pricing; Independent mail centers in Benicia and Glen Cove confirmed that USPS tracking is normally included and that the $47 charge was significantly above standard rates; I later completed the same shipment at a different mail center in Glen Cove for approximately $13 using USPS Ground service with tracking included. This suggests the possibility that I was either misinformed about available shipping options or directed toward a significantly more expensive service than what I requested. The behavior I experienced may potentially fall under deceptive shipping or misrepresentation practices involving mail services, including situations where customers are: Told USPS services are unavailable when they are actually standard options; Directed toward higher-cost carriers without clear justification; Given inconsistent or misleading information about tracking requirements. I am also concerned about the potential impact on vulnerable individuals. While in the business, I observed elderly individuals and individuals who may have limited English proficiency, who could be more susceptible to unclear or misleading pricing practices. When I questioned the pricing and declined to proceed, I was met with a dismissive response, including the phrase "Welcome to Napa," delivered in a condescending tone. This interaction gave the impression that such pricing and treatment may be considered normal in Napa, which is deeply concerning as a consumer and community member.

Always polite, efficient and helpful whether it's with shipping or mailing services or notary…read moreservices. We have been using them for years and have always been happy. Beats standing in line at the post office hands-down!!

Liars. They don't even attempt to drop my box and say they try 3 times. i have my doorbell camera…read moreguys it's funny that you guys think that you are smart. now they want me to drive all the way from oakland to fairfield to pickup my box

Lied about "attempted delivery". Then claimed that a "vacation hold" was placed. There was no…read moreattempted delivery and I never placed a vacation hold. The package is two days late and despite a customer service rep filing a claim ticket, purportedly, the status on the website still says "vacation hold". This office truly lives up to its 1-star reputation.

I usually come to OfficeMax for printer ink but this time I needed table setting labels and…read morecalendars. The store is rarely ever busy (when I go) so I was able to get help from a worker and directed to the labels. There was no wait for the register and I got in and out within 10 minutes.

Went there today 1/8/26, Big closing soon sign on front windows, another sign only store that's…read moreclosing, WHATTTT, you mean in entire bay area the only store, so many negative reviews from folks on this location, now this Store is coming to a merciful End, they dont got to listen to you folks whining about terrible service, and you don't gotta deal with Lazy people who just want that clock to say 5pm quitting time, my experience today i asked the dude hey are those comfortable office chairs half off, he says I dunno know naw I don't think so, I stop at the exit door and say maybe I should look for myself, BOOM all of the chairs are 50 percent off during this store closing