Walk in only on certain days, like Thursday and Friday mornings. Must have printed out forms needed already. No forms available in the facility read more

US Post Office - Current passport fees 8/13/25 - Post Offices Near Me - Vallejo, California

Great post office. Staff has a good attitude and I only waited about 10 mins with a long line.

The postal delivery person left a notice that a parcel was at this location. Arrived and found a short line which moved pretty quickly. Staff were in a good mood interacting jokingly with the customers. When I gave them the notice it triggered an intense search. My staffer quickly realized something was wrong and ran a search over the tracking system. Turns out it was at a different PO. Compared to other local PO this branch was blazingly efficient. Morale was high. Recommend. read more

US Post Office - Front entrance to post office - Post Offices Near Me - Vallejo, California

Miss Q give me the best customer service by giving me the best information that works the best for my needs also the communication was awesome she helps me get my passport thank you so much Miss Q! read more

The carriers are always friendly, however, I always receive other peoples mail, and often do not receive my packages. There are clearly visibly 3" numbers on the building, and numbered on the sidewalk. The problems are not due to "porch pirates" as I have cameras in place, the carrier simply does not have/deliver the parcel. I have complained several times via the USPS website and nothing has changed since 2016 when we moved to this offices location... I have NEVER had this many issues with USPS, and have several friend who have worked for USPS, one of which was a postmaster before he retired, and says this is absolutely unacceptable. read more

Just don't come here for passport services. They state on their website that passport walk in services are 1 hour long typically from 9:00-10:00 am. Then when you arrive at 8:30 am, you find out that some idiot has passed out an unannounced sign up sheet at 8:00 am and had the first four people in line sign up--none of this is stated on the website. And then some arrogant moron standing in line who thinks this horrible, inefficient, lazy, and laughable system is the best thing since sliced bread tells you that you should have arrived at 7 am because they only have 1 person doing passports and she can only handle 4 people in 1 hour, even though all she's doing is checking id and documents and maybe taking your picture then mailing it to passport processing. 4 applications in an hour that are pre-filled online? I mean I think if these people worked at a regular production line job they would get fired right away. Not exactly the height of productivity. And why does only one person handle it? The supervisor then comes out and tells you that you're 5th in line and they can't take any more people. Her whole agenda is to get you to go away as quickly as possible because the sole employee processing passports is overrun with four people that she's handling one at a time. It's up to her if she wants to process any more. She gives you a few other options, but is condescending as hell when you ask her any questions or are critical of the process. The moron in line at 7 am celebrates when he gets called to turn in his passport application as if he won the lotto and this is the most important thing that had happened in his life ever. Meanwhile, he's telling all the other people standing in line that they'll never make it and trying to establish a rapport with the other inhabitants at this location, flexing his muscles and stressing the importance of fitness. And if you're thinking that an appointment is better, think again. All available appointments were at least 1 month out. Avoid at all costs. I actually recommend the Napa location on Trancas Street. Much nicer--willing to be productive and process 10 new apps on passport walkin days. They have the same sign up system, so get there early and sign in. read more

Today, roughly around 4:50pm, I got to experience this government representative dish out poor customer service skills. When it was my turn, I needed a change of address form. I filled it out and gave it to him. I requested another one "for my partner." I said, "Can I get another one for my partner, please?" He stares at me like he doesn't understand me. I repeat it. Stares. Another guy pops in and asks for the same form, and his voice is raspy. I speak for him since the same rep doesn't seem to understand him, "He'd like a change of address form." The staff person gives it to him right away after I state this. That guy thanks me. It's further proof the representative understands me, and he had no problem understanding me until this question. Then I say for the third time, "Can I get a change of address form for my partner, please?" This time I wait. We stare. He then decides to laugh, points at me, turning towards his coworker and loudly says, "She wants a change of address form for her (emphasis) 'partner.'" Okay, dude, I see what's going on. He is anti-LGBT and trying to delay service because we all know the word partner is a connotation for same-sex partner. Well, there's a reason I choose a non-gendered language including it shouldn't matter what gender my partner is. There is nothing funny about my use of the word partner, nor should it be a reason to be so disrespectful. I can't believe someone so immature got this position in our diverse, I hope inclusive, town. He was only wasting everyone's time over this (long line already). Even his coworker ignored him. No one laughed. But we all had to wait and deal with such a sorry excuse for a human being. The line barely moves, and it's cause of sh-tty workers like him. I don't even think he can work independently as he frequently had to ask his coworker what seemed like basic questions. Or maybe he's just that lazy pulling sh-t all day. I feel bad for her. It's a disservice to our community. I'm reporting this behavior somewhere official. read more

US Post Office - The person who thought it was funny to delay service and laughing over my use of the word "partner." - Post Offices Near Me - Vallejo, California

unfortunately, my time here was very bad. on my part had missing information and that was on me however, the way the workers dealt with it was super inconsiderate. I was being helped by the lady Q she was trying to give me options. However her coworker sarah interrupted and said that she can't help me because she wanted to get out on time which is understandable. I understand that however she was like very rude and very abrupt when I walked in, which is OK we have bad Days, but even after that basically saying that she can't help me because she wants to take a lunch. Felt very unprofessional on top of that while I was waiting for q to help me because she was helping some other customers because I was trying to figure out some stuff on my part. I was sitting there waiting right in front of her and she just says I'm going to take my break and she left me and the other person she was helping the. the other person wasn't aware that q was leaving because q didn't let her know that she was done. She just said that she was taking her break to her other coworker so I just think that the professionalism is very lacking but I think that they should definitely work on their customer service and it's only an hour after opening so I don't understand you have an attitude already. read more

US Post Office - workers - Post Offices Near Me - Vallejo, California

They aren't very keen on answering calls at this post office. USPS incorrectly delivered my package to this location instead of the address I had given. I have tried countless times to get into contact with this post office and I have yet to hear a word. I ended up emailing USPS and this post office finally sent me an email saying they would search for it. Well it has nearly been two weeks and I haven't heard anything. No response to calls or emails. Worst post office ever. read more

If only i could put 0 stars, i would. Cheers to this USPS branch where they make their own customers solve the problem USPS employee caused them. Adriana Rocha! You are a bad supervisor and you don't deserve to be in that position. You need to take more lessons how to provide excellent customer service. Hopefully this message gets to you. read more

I received good customer service from celli and also from the other woman at the counter today. Celli has excellent customer service skills, is kind, listens, problem solves, and is able to understand what needs to be done and is good at accommodating customers in difficult situations. I really appreciate that Celli was at the counter to help me so quickly and was very happy with the overall service I received at usps. read more

Mail p.o box keeps getting broken into, Nobody helping me report the possibility of lost mail, My p.o box lock looked loose on Xmas eve? Last time I at counter do you have camera and I was told no! I asked Y do I pay for p.o box safety and your not able to see who broke my locks and taking mail. VALLEJO CA IS A HIGHER RISK MY OPINION, WHY YOU ALLOW THE DUMBEST THINGS TO NOT BE REPORT OR FILM , NO CAMERA ON YOUR P.O.BOX SO I GOT TO STAND IN LINE WITH MY WALKERS TO GEtt mail read more

So apparently a lot of people in American Canyon have been getting notifications that their packages are delivered yet you open up the box and there is no package. Been calling all morning at 7076423355 but no one answers. No voice-mail nothing. read more

Silly me, I thought new place, new attitude. Nope, still stinky. I would love to change, but I'm not sure that I will get money back for the next 5 months of my mailbox. Attitude so nasty yesterday, I had to ask if they were being affected by the gov't shutdown. There are a whole lot of problems, customer service is dreadful. It can take days for them to get items in your mailbox, even it came through UPS. Are they jealous? It's almost like a restaurant, you're afraid to say something or they just might "lose" your mail. Ugggghhhh! read more

The service here is absolutely, unequivocally awful. Here is my latest story: I ordered a small package from out of the country. It took two weeks to arrive to the US, and during that time I moved to a new house. I put in a change of address form with the post office and was told no problem my package would be forwarded to me. I continued to track it and noticed that it was marked as "out for delivery" and "notice left" AT MY OLD ADDRESS. I called the Vallejo usps and asked them why they tried to deliver it when they should have forwarded it (at this point they had had it for over a week extra just sitting there in the building, waiting for me to pick it up with the notice left at the place I no longer lived). They said it was a mistake on the part of the mail carrier and would forward it. It was marked as 'forwarded' on the tracking site so I then waited another week. I checked the tracking again and it was still being processed in Oakland after an additional week, so I called the Vallejo post office again to ask what the holdup was. The woman I spoke with put me on hold for awhile and then told me that it had been sent back from the Oakland processing facility to Vallejo again, and they had it in the building and were about to leave another notice for it at my old address (for the second time). At this point I just drove up there (an hour in the car) and picked it up myself at the counter, as I don't trust them to do ANYthing with my mail. They did not apologize once. The fact that they tried to deliver my very expensive package to an address that I no longer lived at not once, but twice, is mind boggling. I'm posting the screenshot I took of the tracking information so everyone can appreciate the wonderful journey that my package went on, and will also be filing a complaint with consumer affairs. read more

US Post Office - The journey that the Vallejo postal workers sent my package on, when it was supposed to simply be forwarded. - Post Offices Near Me - Vallejo, California

The WORST post office I've been at. Staff don't do their job accurately, clerk are rude and disrespectful, and doesn't get anything right. I had a property tax mail I needed 2 months ago, but every time I went to pick up my mail, they missed giving me the mail (background is that they keep my mail since they don't deliver mail to new development). This delayed my payment, which I didn't know about until I got the mail, that it was overdue! I went to the post office to let them know that they missed my mail for the past 2 months, and this hispanic/asian lady with glasses goes "it's your fault. You should have known and paid for it." Lady, if I had known, I would have paid for it. In fact, if you gave me the mail 2 months ago, which is when it came, I would have paid it. So rude, unprofessional, and disrespectful. Another lady was super nice though. She was Black/African American lady, and very charming. This place needs to relook at the staff, processes, and overall management. read more

All I wanted to do was make an appointment with the passport office. After 1 hour of constantly calling & getting disconnected 3 times after the constant ringing, (mind you, it WAS NOT during the "lunch hour"), I gave up. I called the Benicia branch and within 2 rings I spoke to someone and made an appointment with ease. Why isn't 0 stars an option? read more

I've read all the negatives reviews and was scared that I too might end up without my daughter's winter clothes from Carter's. I don't live in Vallejo but, my pop does. Staying here for a month to care for my fragile mom. I've seen reviews about mail that aren't delivered in a timely manner and that packages was left at the office from 1-2 weeks, rude employees and the list goes on. My package was originally handled by FedEx and then transported to USPS. I signed up for package alert through texts. Honestly, I didn't have high hopes for them because of all the reviews on here. I was super worried. My package was suppose to be delivered on the 11th but came by today at 3:30PM. I was greeted by the gentleman with a friendly smile. I do see him waving across at another neighbor. So, I can tell he is liked by this neighborhood. I thank him for my package and he also replied back as "you're welcome". On the note, I was peeping through the keyhole to see if the truck was coming. Lol. So that is why I'm so precise with the time and observing. I'm sadden that other employee of USPS treated the resident of Vallejo as if their mail aren't important and some resident was upset that their love one didn't receive their gifts on time for birthdays, anniversaries, and/or birthday cards. I sympathize with the Vallejo residents. I just hope whoever manages the team will see the good and bad staff. Because of these bad eggs employees the good employees are often mistaken as the bad one too. I'm just lucky I have a good staff who delivers mail and packages with a good spirit. Took one star away because it was promised to arrive yesterday. read more

I'm mailing some letters today. I'm disappointed the stamp machines aren't here anymore! read more

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Why do you deliver mail at 1030pm? Most people are asleep. Lets all the mail theives have a hay day. Says on the USPS website all mail should be delivered no later then 8pm. Thanks read more

These employees like to steal peoples mail & packages. Be careful when you're dealing with them. Adriana Rocha & Delmy Cruz are the managers, yet they ENABLE their employees to do these things. They won't resolve your issue, but oh will they shoot attitude back at you after SEVERAL PACKAGES HAVE BEEN STOLEN. I've reported them multiple times & will continue to do so. They do not hold up their end of any resolutions. read more

HORRIBLE. Literally, have lost multiple packages from them, or every time my amazon package gets sent through this hub. I suspect someone is stealing the boxes and this hub doesnt give a fuck because the customer cant get any justice. DO NOT USE SERVICES FOR PACKAGES, BROKE ASS TOWN FILLED WITH THEIFS. read more

Rude service one of the lady's there was being smart with my sister just because we asked her why did they send us another passport application we had already paid $60 for my passport to come quicker if we don't receive it we will go down there and demand our money back cause it's their fault they didn't tell us to sign or whatever tf the problem was I was damn near bouta slap the lady behind the counter if she didn't bring her tone down I do not recommend going here to get your passport rather just go to sac they have better and quicker service up there read more

So I'm waiting on a package it's supposed to be delivered October 9th 2020, I constantly check the tracking number and it said it was being delivered a day early, sweet I said to myself, checked the tracking it said it was out on delivery, it's now 5:35pm and the postman is nowhere in sight, Mr postmaster this needs to stop I know there are a lot of lazy postman out there and there are proactive ones too, our regular postman is on the dot I love that guy, but the one that's on when our regular postman is off he's terrible needs to be retrained in people skills and manners, in the pass he threw my package where my dog was, and guess what my dog did to the package? Yes I'm the one that came into the office and made a formal complaint (on the Indian guy) Mr postmaster please take care of the matter. Thank you. read more

Nice and clean building, inside and out. Watch out for construction zones in the surrounding area. The service is quick and friendly if you're picking up a package. The other line can be a little long, but it moves quickly, so don't let it deter you. Everyone is very friendly and has a smile on their face. We need more of that! Keep it up! read more

US Post Office - Post Offices Near Me - Vallejo, California

I would give zero stars if I could. They deliver my mail to my house, so I have to go to the post office and waited 30 minutes outside the pancel pickup and no one came out to help me!!!! I got to move out of Vallejo. Haha read more

They close on time but they open when they feel like it I guess. Then when they opened the doors the line was long they had the nerve to only have 1 person working the Register. It was 9:05 before any other workers came to the front which I I think they should of been ready before the doors opened I had a very busy day today and this was not how I wanted to start my day I recommend the other post office read more

US Post Office - It's 9:01 and they still ain't open smh - Post Offices Near Me - Vallejo, California

Is it a requirement that USPS employees have to be dicks right back to customers being dicks? I was in here to drop off a package (no drop box? What the hell? I wasted 15 minutes and no I won't just put my box behind the counter I need to know it actually got into the system) and this woman was acting rather entitled and special. Figures she was a white boomer who owned two properties with one being a rental (lucky you I can barely afford to live on my own and cover my student loans). But the woman behind the counter was 1:1 with her on the snark and sass. If I did that at my last job I'd have been kicked in the teeth at least once. Closes at 5pm, I sleep until 4pm on my days off due to working 12 hour shifts back to back. And I have huuuge problems with sleep so I try to get as much sleep as I can on my days off to recuperate. Not being able to walk in and put a box in a locked drop off box like I can in Napa, Chico, and Fairfiled is extremely inconvenient for me. And nobody there cares because the homeless will apparently try to break into the box and sleep in the post offices at night if they're unlocked. It happened in Chico occasionally but you know what I don't want to stay awake until 9am just to drop off a package. Using carrier pick up sucks too because I live in an apartment complex and they won't come to my door and on my work days I barely have time to get up, get ready, and run out the door. Me problems. But USPS could put a large hole on the side of the building for packages bigger than a book. read more

Ans. Your d buss. phone dont want to hear your customer inq./help/ any now being frustrated beacuse of your fault! 3x in a row package is missing , i know you do deliver weather its bad or good condition, but pls can you pls do the same thing for your customer to get our package to be deliver in exact loc. delivery address!!! Paid on those items much and waited for 3weeks to be able to get and now all you can do is ignore the call/emails and just say sorry thats it!??????? read more

These people are so lazy!!! Had a package out for delivery that I NEEDED and they decide not to even try to deliver it. I know they didn't attempt to deliver it, because they claimed there was interference by an animal. I was home, with my front door open, waiting for the package. No postal vehicles were on my block at the time they claim they attempted delivery. Also, I don't OWN any animals that possibly could have interfered with delivery. Bunch of lazy liars working for the US Postal DISSERVICE. No wonder y'all going bankrupt, your customer service sucks!!!! read more

No way to contact the USPS. Tried multiple numbers, all of them ring for a while then simply disconnect. Package was supposed to be delivered to Fremont, CA. It made it to the Fremont post office but then was sent to Vallejo, 40 miles away. Now the package is just sitting there. The USPS should be dissolved. If there is ever a vote to wipe it clean I will happily vote to have it shut down. This POS is a prime example of how government messes things up. read more

Welcome to the Passport Office! To ensure the health and safety of yourself and those around you, please keep in mind the following tips: 1. Be prepared! To expedite this process, go to this website (http://travel.state.gov/passport/forms/forms_841.html), print out your forms, and fill them out before you go! You can even fill them out online and print out the finished application, so all you have to do is sign it when you get there. I thought I was 4th in line when I got there, but a few people had to get out of line to take care of some sort of business, and then get back in again, so I was really actually 6th or 7th. Ugh. 1b. Be prepared! Get pictures taken before you go! Having the PO people take them for you takes extra time and costs extra money. 1c. Be prepared! Decide how you want to pay, and keep in mind they don't take credit. If you're writing a check, don't write it before you talk to someone, even though you *think* you know how much it is and who to make it out to. I had to void a check. :-/ 2. Keep it businesslike and pay attention! If you must make small talk, do it while things are happening. Please please don't go on about how pretty your daughter looks in her passport pictures, or stand there being disappointed about having to come back to bring them missing information. Your pouting won't change their minds. 3. Keep in mind processing hours, no matter where you go. Visit the usps website (www.usps.com/passport) to find which post offices take passport applications and whether you need to make an appointment first. Passport processing hours at this particular site are M-F 9a to 4p, no appointment necessary. 3b. Also, the door leading to the acceptance office is closed, so just open it and walk in (you don't have to knock). When I entered the building, I bypassed the post office line to confirm with a postal clerk that I could just go in. While waiting patiently for him to get to a stopping place, this passive aggressive asshole says loudly to the guy next to him, "I didn't know we could just cut like that." 4. Don't park in a space with a limited time - you have *no* idea how long you'll actually be in there. It mostly depends on how many people there are and if they have followed the above guidelines. It also depends on how many people are there to accept applications. For most of my stay at this wonderful destination, there was only one person behind the counter. Until the second person showed up, I thought this was going to be my very first review with a profanity disclaimer (okay, so I swore in 3b above, but it could have been so much worse). Armed with the preceding safety information, we hope you enjoy your stay at the Passport Application Acceptance office, and wherever this terrible experience may take you. ******************************** Update 4/14/2008 I just went back today, the day before the tax deadline (I know, I'm a procrastinator...every year it's like this), and I was fully prepared to wait forever in line. We-e-e-ell, let me tell you, these people are prepared! 5 people waiting to serve YOU - I was in and out of there, no wait! I'm giving them another star. And FYI, the PO now offers electronic return receipt! read more

For passport appointments at Vallejo Post office call THIS NUMBER:- (707) 642-3355 http://www.passportoffices.us/California/Vallejo/VallejoPostOffice.html read more

Absolutely horrid service. Called repeatedly for 20 minutes, and the office response is not to pick up the phone, even for a single customer, but to disconnect the phone lines so that no more calls can come in. You can tell when they do this, because they are annoyed of the ringing, when you call and instead of hearing ringing on the other end, you hear a dead dial tone. The people working at this post office suck at life and are deserving of a good old-fashioned firing. read more

I had this misfortune of shipping something Priority Mail that ended up at this location. They mark it "Undeliverable as Addressed" which is not true. All efforts to follow up on the package are blown off and they are impossible to reach by phone. Customer service at the USPS did nothing to help. Sounds like this branch is just out of control. I have shipped & received hundreds of items using USPS with good results and my local offices do a fine job. Too bad this one is a blemish on the system. read more

There is a PSE at the window named Marilou who started our interaction with an attitude when I handed her my ID receipt and she asked for a photo id so I advised her that I am waiting on an ID and that it would be in the mailbox which is why I am here. Marilou then lied and said she went to check if my hold mail was there. I watched her walk through the door to the back and turn right around and say "Nothing" . I then asked the Indian man that was there with her and asked him to confirm because I don't believe that she checked. He also proceeds to lie and says "the postmaster moved the location of the boxes, they used to be in the back, now they are in the front." I said can you confirm for me? & he told me "It is confirmed!!" How can you confirm without checking with further raised my suspicion that she didn't check from the beginning. I have come here multiple times and every time the clerk had to take about 5 minutes to look. When I asked when the PSE moved the boxes he said 5 days ago and I then advised I was here 2 days ago and it still took the clerk 5 minutes. I will just personally say that I have worked for USPS and they don't accomplish things that quick, they barely have people that come to work every day. The USPS used to be a good mailing system, now they are horrible and just hire anyone. These old motherfuckers don't have any customer service and know because they are union they can't be fired so they treat customers like crap. I can't believe I have to actually come back here to get my mail and deal with these people. Then while in there another PSE is yelling at another customer. This station needs some serious help. They said their postmaster is Manny, well Manny needs to do something about his station because the only person in their with some sense is the middle aged African American woman. read more

Answer the phone . You lost my package . Delivered it to the wrong place . And your attitudes have been bad since the 90's why isn't anybody doing anything about these complaints ? read more

Literally the worst post office I have ever dealt with! I missed a signed for package some how yesterday even though I was at home all day with my son. When I checked the mail this morning I found the little slip stating where my package was and when I missed it. (It was noted that I missed it at 9 am some how when that is also the time the post office opens and mail doesn't normally get to my home until 10-10:30.) I googled the time they opened and their phone number to double check if I needed my ID because every time I've picked up a package that doesn't need to be signed for I've never needed my ID, being a mother of toddler my wallet seems to disappear more often than id like. so I started calling at 9:10bam and no one answered, and the phone would just hang up, so I called non-stop for an hour and a half, and never got an answer. After my mail man finally came a little after 10:30 I asked him if he had my package, he scuffed and told me "no." I decided to just pack up my toddler and go down there. I get their and the very rude woman at the desk tells me she wont even check to see if my package is there because I don't have my ID, she also continues to tell me "obviously my package is there because the slip says so." I annoyingly pack up my toddler again and head home to "magically" find my ID, once found I once again packed up my toddler and headed back to the post office. After waiting in line for over 30 minutes, a third woman finally comes to the desk and starts taking pick ups only. I get to the counter and give her my slip, she doesn't ask for my ID, doesn't even care if I have it, goes to the back, disappears for what seem like forever to a woman holding the restless toddler, just for her to come back and tell me "opps. well, I don't see your package any where, maybe its still on the truck," after I explained her I had already asked the mail man she says "well here is our phone number, call back and check in" I almost lost it! I bit my tongue and politely told her I had called for an hour and a half straight with no answer, it's now 11 am, she says "well both of our lines are currently in use" I responded with "No, I started calling around 9 am and it just rang and rang and rang" her response was "oh well I don't know what was happening at that time" I have never had such bad costumer service at any post office ever! most people complain about going, I have never had an issue with going to the post office, and now I finally understand why people hate it so much! If you can avoid this office I suggest you do even if it means driving that extra mile! Jessi read more

First off the phone is wrong all over the place. It is 707-642-3355. Ok, now that's taken care of. This is the absolute worst postoffice in the entire UNITED STATES!!!!!!! Been on hold for going on 10 minutes to make an appointed to drop off my passport information. Does anyone work there? Wish someone would fix this lousy place! And its not the safest place to go either. GO TO BENICIA!!!!!!!!!!!! read more

Awful. Absolutely godawful. The facility is a remnant from the 60's and hasn't seen a lick of paint since the Carter Administration. There is usually only two very sullen people "working" the counter. I put that in quotations because they are the s-l-o-w-e-s-t people I have ever had the displeasure of dealing with. I cannot emphasize how bad this post office is. I mean, the typical post office is a place nobody wants to go but this location is a mirror image of the city of Vallejo: old, run-down, in dire need of an update. And then there are the bums that panhandle right outside the door. This post office can't get much worse. Oh wait, yes it can! Today when I went for my almost-30 minute wait to get a certified letter, I saw a sign over the trash can that read: DO NOT THROW HUMAN WASTE HERE. Sweet God, it doesn't get much worse than this post office. read more