DO NOT BUY HERE. This is a terrible business. My husband bought me an expensive gold bracelet for my birthday here. First of all, it was very cheap quality. Not worth the price tag. The sales person told him he could bring it back within 7 days which was misleading because they don't do refunds. The bracelet didn't fit me. I don't even want an exchange because they are liars and don't want anything from here. Stay away! read more

great jewelry selection and good prices. the store manager gave me 5% off discount additional to the sale they had.

This is a review based on their warrant program. I came here to get a diamond band inspected for the diamond replacement warranty. First off: you have to go every three months which is a bit much in my opinion in comparison to their competitors who only require you to go in twice a year. Second: if you don't have that paper with you they can't inspect it. Yes you have to keep that paper basically for the rest of your life if you want that diamond warranty and you have to bring it in with you every time. What a hassle! Makes buying from here such a pain. I definitely won't be back to buy any diamond jewelry from Kevin jewelers just because of how inconvenient their warranty is. I don't even want to know what their process would be like if you actually lost a stone. Definitely don't recommend it. read more

I just bought a beautiful rope chain from these lovely ladies! They were kind informative and honest! I'm definitely coming back for more!! Came back today cause I broke a strand on my chain and the helpful ladies here at Kevin jewelers switched it for me with no problems at all... smooth process! Thanks! read more

Kevin Jewelers - Jewelry Near Me - Downey, California

Make sure you want to understand the terms of their 0 interest program because what happened to me was horrible. First they told me it was 0 interest but for the first 7 months I was payong 70 dollars. Until now, i am in great debt because at first they would not explain as much as they could. All they wanter was for you to acquire the jewelry. Be careful. read more

Best jewelry store in the mall! I was shopping for an engagement ring for my mom and Jesse was so patient with me while I was sending pictures to my dad and he showed us so many different varieties within our budget. Wonderful service, we got what we were looking for. I am returning so he can clean my ring. Thanks Jesse! Oh and he's bilingual that was a plus for my dad! Awesome job! read more

I was switched from the ring i wanted to the one "i wanted." I was given a diffent total at the end so i asked why We were specifically talking about the same ring. We both even pointed at it on the ad. Ms Laura failed to state to me that they didnt have it on hand anymore. That it had to be "ordered" and the ring i was actually getting was the best next thing & bigger. There was no transition from one ring to another up until i noticed the price difference. She did apoligize but the moment someone as a customer has to bring that up to attention or even go through that, it can really feel emberassing. Even throughout my time of the process on trying to apply for credit, Fabiola wasn't the friendliest. They were both not always as polite as they tried to be. I get that they do this everyday, but that shouldn't make the customer feel that, what's not to get? It sucks to go in with such a positive attitude towards this gift's turn out and leave with such a bad vibe. read more

Came back to this store after about 5 yrs. Had a wonderful experience the first time so i decided to come and check out the engagement rings they had. My bf was with me and he wanted me to finally select the ring. Laura Valdivia approached us and asked what the special occasion was. I told her we wanted to look at some engagement rings. She asked us more on what my preferred style was. She helped select the rings she thought I would like. For the most part she had narrowed down the kind of ring I wanted. They were all gorgeous rings, but they didn't fit the look I was looking for. She was very patient and super helpful. I think I took about two hours before finally making a selection, since it came down to two rings.One diamond ring with blue accents and another with a large diamond. Right before I picked the final ring, she came back up to us and showed me one last ring, the perfect ring. It was thin but had a beautiful diamond on it, square shaped and enough sparkle but not too much to grabs unwanted attention. I can definitely say they are very friendly and helpful. But most of all patient. I took forever and they understood how important it was for me to find the prefect ring. H I have also bought other things years ago such as diamonds earrings, watch, and necklaces. Love this place. read more

My hubby surprised me with a ring from this place. Beautiful ring and great quality. He got an awesome deal and told me the staff was very helpful and friendly. He got me $24,000 ring for $6,000. They really worked with him to get him the best deal possible on this ring that wasn't part of any sale or offer. The manager was very helpful( , I forgot her name). Anyway, I really recommend this place. They sure helped my hubby out and made me a very happy gal :) read more

Worst experience ever. They keep giving me the run around over a ring I placed and order with. They apparently didn't have the ring I ordered and then when I went to order another one, they told me they didn't have that one either. I wanted to cancel my order and then apparently they had the ring I wanted originally. They have given me an exact delivery date & when I called back they pushed that original date back 2 days. Keep in mind .. my order was originally placed in the beginning of October .. it is now MID DECEMBER. I wasted time repeatedly going to the store to speak to them in person because I'd get the run around over the phone & yet nothing has been happened. Unprofessional & unorganized. Last time making a purchase here. read more

Im not sure if I'm the only gf that forces their boyfriend to walk in to every jewelry store and show them the kind of ring they would love to get engaged with but that's what I used to doWell about a few weeks ago my boyfriend and I walked in to Kevin jewelers and we were greeted by Esmeralda. She was very courteous and showed us a few rings. I fell in love with one but sadly I walked out with none. Little did I know, my boyfriend returned, bought the ring I loved and proposed to me on my birthday weekend. I had to go back to Kevin jewelers since my ring was a bit too big. That day, Jessica was the one who helped me find the right size. She was very patient and polite. Jessica promised to have my ring in no later than a week and I actually got a call before that. Over all, we had a great experience at this location and we would definitely recommend it to our family and friends. Or we will possibly be back for our wedding rings read more

Had a horrible experience with the montebello location and a ring repair that was not done correctly. When I contacted Lupe the store manager she went out her way to help me and make sure the repair was done correctly. Jesse also spent time looking at my ring to make sure that the jeweler knew what needed to be done. I greatly appreciate both Lupe and Jesse for going out of their way to provide amazing customer service. They should train the employees at the montebello location as they could sure use some training on how to treat a customer. I will only take my ring to this location from now on. I hope that Lupe and Jesse can be recognized for their great effort and service! read more

Had a great experience today great customer service from laura..thank you very much..made it so simple and easy to find the perfect engagement ring read more

The staff was nothing but abysmal to me post purchase. While attempting to sell me on a watch as a gift for my significant other they were very helpful and assured me I could bring the watch back post gifting it to have it sized. With that reassurance and aura of professionalism I purchased it. From then on nothing but nightmarish experiences and being passed around. Ive come in at various employees' direction three separate times to have my watch sized and every time I've been told to come back because the jeweler was too busy for me or didn't know how to use the watch sizing tool! Finally they told me yesterday to come back Thursday or if I wanted it done now to pay to get it done elsewhere. Ridiculous. Go somewhere else. After they've made a commission from you, you're pushed aside. read more

They said my ring was coming in by Thursday and that they will call me.. Well today is Saturday and I have not received a call from them! I been calling since Friday and no one answers! As a bride waiting on her ring is very frustrating! If I'm calling during work hours why aren't they answering?! I don't live close and I don't want to drive out there for nothing if my ring is not in yet that is why I been trying to call but once again no one answers the phone! read more

My hubby surprised me with a ring upgrade , I new exactly what I wanted and the associates gave me exactly what I wanted !!! Everyone was very helpful from the store manager Iris , to the office manager Jessica and Laura who helped me the entire time !! They all cared more about what I wanted then making a sale .. I will definitely be coming back to upgrade my ring and for any future purchases :) I highly recommend this store read more

I'm only giving them a 3 star, I would give them a 5 star. This is my reason for a 3 star. I bought an engagement ring their a year ago, so now I'm back to look at the wedding for myself and my fiance. I just wanted an idea in how much I willing to spend and what to choose from when I bring my fiancee to Kevin jewelers. I understand the sales people are in hurry to sell "BUT" I hate being pressure into something. I did explain to the sales people my situation and the mentality of the sale person was buy buy buy pressure pressure no one cares. Point is, I hate being pressure into buying something without thinking. I would rather come once with my fiancee and letting her choose the ring than to come 2, 3 or 4 times to the store. There is nothing wrong in looking at the rings. I might as well go to another kevin jewelers or a different jewelers to buy my ring. read more

I walked in on a Monday morning and there were no other customers in the store. There were two employees just sitting behind the counter looking bored and were even on their phones looking really unprofessional. I walked in asking if I could be sized because I had no idea what size I was and the lady looked SO annoyed that k would actually interrupt her. She told me they don't size people.... Really? How do you sell rings then? She told me to to find a little kiosk that does it down the way. She didn't know the name just that someone in the mall does that. I clarified my question to her because I thought she didn't understand what I was asking so I said "so you can't tell me what ring size I am?" She said no and went back on her phone. Incredibly rude. Worst customer service ever. read more

I came in looking for a necklace for my God Daughter, right away i was greeted by a lady, she introduced herself as Petra. Very helpful, very patient. Petra and another lady named Jessica walked me through the entire credit process, and although unfortunately i didnt walk out with anything they never once made me feel like i was hust another commision paycheck for them. When im ready i will be coming back here! I highly recommend these two ladies! read more

Great customer service, great selection of jewelry and watches. The two ppl that helped me out, Jessica and Iris were really friendly and helped me get a good deal on a watch. I would definitely come back, I already have my eye on a few more things read more

I my son broke his elbow and I needed money fast. went to a previous place to sell my gold. They were not going to give me much. I ram by Kevin Jewelrrs. not only did they give me more money but Iris was amazing and kind read more

Walked into the store today to look at some rings for me and my gf and we got great customer service all the ladies were really good to us.. very polite and they also had a lot of patience because we took long looking for the rings we wanted! Luckily got a really good deal .. thank you once again for everything laura valdivia :) read more

This location is the best , wonderful customer service and a nice selection of rings to choose from I would highly recommend going here because of the two ladies that helped me select the perfect ring for me Iris and Laura we very friendly and helpful a complete delight Back in December I had a 500.00 dillar Gift Certificate that I had won from ABC channel 7 and it was going to expire so I had to redemn it real soon anyway I had no intention on purchasing that day but with the great repour I developed with these ladies 1 hour later I was walking out with the ring I always wanted Thank you Iris and Laura your the best .. it's already time for my first 3 month checkup I'm going in today .. read more

I would never come here again. Too bad I purchased my wedding rings with them as an UPGRADE. my mistake, I feel like this place is just like a car dealer ship, they just want you to buy so they can make their commission. Very disappointing. read more

After leaving another jewelry store and heading to a department store to look for a chain my son mentioned that Kevin Jewelers was on our way. I told him with the experience of the other jewelry store the prices would be well above our means. That being said we decided to take a look at Kevin Jewelers' chains. Not wanting to waste their time or mine I asked them to point out the location of the chains. After insisting that it was not a problem I was escorted to were the chains were located. Letting them know what amount I was willing to pay with no wiggle room they were able to accommodate me with the precise chain we wanted. Although I did not have anything sized or picked up I can say Kevin Jewelers' provided me with professionalism and courtesy even when they new my intentions to purchase a chain might be elsewhere. I recommend people who are intending to purchase jewelry at a department store to first go to Kevin Jewelers to see what they can do for you. Kevin Jewelers we Love our Chain!! read more

Worst place ever to buy jewelry from, would give them 0 stars if possible. I went in here to buy a necklace for a friend, it was last minute and I was disparate to finish my shopping. This lead me to buy a way overpriced gold necklace. Here is were the crooks at this place get you, it's with their return policy. They don't do refunds, only exchanges for an item of equal of greater value. My friend didn't like the necklace, so since they don't do refunds, I went to exchange it for another necklace. Now that I'm stuck having to get something from them due to their return policy, suddenly everything in the store cost more. My dad even went by him self and got the estimate on a chain that was equal to what I payed for my original one, but once I came in the store to exchange it for said change, the lady tells us no because the original deal included that we pay cash. I payed cash for the first necklace, so there was no reason for this lady to reject this exchange. They want you to pay even more if you are going to exchange and they know you're forced to due so because you can't get a refund. Avoid this place at all cost, they will scam you. read more