We love staying here! Each room has a cute theme. The owners take great care of all the details…read more The beds are so comfortable, rooms are spacious enough for a family to stay comfortably. The kitchen has all the basics for eating in your room. The lawn (real grass BTW) is such a great space for hanging out. Mini Golf, Axe Throwing, Four In A Row, Cornhole and more! We travel a lot and rarely stay anywhere more than once but we have stayed here multiple times and recommend it to everyone!

This was such a cute and cozy place. A big group of us went up for the weekend. The owners are so…read moresweet and caring. The rooms are newly remodeled and so cute! The kids loved all the games, fire pits and s'mores. We walked to woodland lake park which wasn't too far of a walk. The area is so pretty! It truly is a cozy little place to stay and experience. We will be back soon and hope to stay a little longer next time. We highly recommend this place to everyone but especially families with kiddos. The rooms were clean, one of the pillows did have some makeup on it so I'm not sure if it's a stain or just wasn't washed. Besides that everything was literally perfect and we will stay again.

This review is long overdue. We stayed here in October of 2017…read more The cabin was clean and had everything you would need already stocked minus the food. After we arrived and unpacked we made a quick trip to nearby grocery store were we bought everything we needed for a weekend. We actually even ran into the owners at the grocery store. They are very friendly and always make it clear that if you need anything to ask them and they will provide. The cabins are far enough from the main road that you aren't bothered from the small town traffic noise and spaced out enough that you feel like its just you and your cabin in the middle of the woods. We stayed at one of their pet friendly cabins and I brought along with me my German Shepherd. We already are planning on returning this year in fall/winter time with a couple of friends, can't wait!

First of all there is no lighting or signage directing you where to go so we had a very hard time…read morefinding the cabin. When we eventually found it, we had no way to get in. We had booked on AirBnB and are familiar with that process. The check in instructions on the app and in the email said to contact the host for check in instructions. We sent a message to them on the app and got no response. We called their phone number shown on their listing. It is not an operational number. We ended up having to call the AirBnB customer service number. They were also unable to get ahold of the host. AirBnB refunded our money and we had to check into a motel nearby. It was a long frustrating night.

The best Hampton Inn ever!! Clean,well managed. We were there for just a weekend which required no…read moreroom service however they stopped by on Saturday to see if there was anything needed. Just some make up removal--done!! We've been to many Hilton Hampton Inns and this is the best ever!!! Breakfast was almost like home cooked.

Rooms were clean and front desk staff welcoming and friendly. They had a complimentary toothbrush…read moreand some toothpaste on for a member of our party who forgot to bring some. Having the fireplace on would have been nice on a cold evening. The breakfast included was sufficient but missing a few normal items. No white or sourdough bread- just wheat, bagels, and English muffins. Not a big deal. Sign was out for hard boiled eggs but none were available. Otherwise, it was an acceptable breakfast selection you'd expect. Dining room was clean and well kept. We go tonight our Christmas tree down in the area each year and this has been our go to place to stay.

Our stay was excellent, until the last 15 minutes, which completely changed my impression of this…read morehotel. Before our arrival, I called on Tuesday and spoke with Erika, who was incredibly kind and understanding. I explained that we were traveling to town for the funeral of a childhood friend. When we checked in, I explained the situation again to the front desk associate, who was also very courteous. The hotel was clean, the room was comfortable, and everything started off wonderfully. We paid for a late checkout. Although it was a holiday weekend and the hotel could only extend it until 2pm instead of the usual 3pm., that was completely understandable and not an issue. I again explained that I would be attending funeral services about 45 minutes away in Cedar Creek, where I would have little to no cell service. My husband would remain at the hotel with our two young children, a 3-year-old and our 4-month-old baby--until I returned so we could leave together. I arrived back at the hotel at approximately 2:10pm and immediately went to the front desk. I explained that I had just returned from the funeral and only needed five minutes to change out of my dress into comfortable clothes before my family and I got on the road. The front desk associate and, I believe, the manager assured me that was fine that they will let housekeeping know. When I got to the room, I discovered that at 2:05 p.m.--just five minutes after our late checkout time--a staff member had already called the room, and my husband and our two small children had been asked to leave. They were standing outside the hotel with all of our luggage, our toddler, and our infant, waiting for me. That was incredibly upsetting. The hotel staff knew exactly why we were there. They knew we had paid for a late checkout. They knew I was attending a funeral and that I was returning as quickly as I could. Yet there was absolutely no grace, compassion, or consideration shown to my family. Five minutes after checkout, despite knowing the circumstances, my husband and children were already being ushered out of the room. That level of disregard was disappointing and unnecessary. To make matters worse, when I asked if I could quickly use a restroom to change, I was told there wasn't one available in the lobby. I was then sent back to the room we had just vacated, where three housekeepers were already cleaning it. It was a standard room with two queen beds--not a large suite--and I only needed a few minutes to change clothes before leaving. I've worked in hospitality myself and hold a bachelor's degree in Hospitality Management, so I understand the importance of turning rooms over quickly, especially during a full holiday weekend. What I don't understand is the complete lack of empathy and basic courtesy shown to my family during an already difficult day. It's unfortunate that an otherwise wonderful stay was overshadowed by how we were treated at the very end. A few minutes of patience and compassion would have made all the difference. Instead, my lasting memory is of my struggling husband, with our frazzled toddler, and our sobbing four month old infant - standing disheveled against the wall outside with all of our belongings. IMMEDIATELY, after I spoke with front desk; upon returning from a funeral. The contradiction of hospitality in those moments was unnecessary, and left a very sour ending to an already terrible and emotional morning. I wasted time and energy being sent back to do exactly what was agreed upon, in a far more uncomfortable way. All I needed in that moment as a grieving and post partum mother was: a small crumb of peace and compassion. Yet, we were met with disregard. I'm absolutely furious. I'm patiently waiting on your response, looking forward to hearing back from you promptly.

9/13/26 This place wasn't cleaned and if they did clean…read morethis place they must have let there kids clean it. This place is ran down I'm sorry but I should have looked at the reviews before I stayed here. Don't do it. Find another place. Update!! As we were checking out. I am currently filing a formal complaint with the local Health Department after catching staff on video refusing/failing to change the bed linens between guests. This is a severe health violation. When I confronted management to address this and request basic ownership/corporate details, they refused to provide any information. This property is privately owned and operates with zero transparency or accountability. Be aware that the owners of this establishment also operate the hotel right next door. Avoid both properties completely if you value cleanliness and proper sanitation.

It was not good. Internet not working, fridge didn't work, air wasn't working until I cleaned the…read morefilter. Probably hasn't been cleaned in two years. Very Noisy with highway next to our room. Lied to Me about location. Of motel.

Billy and staff do a great job. My favorite place in Pinetop…read more nice size rooms and excellent amenities. love being in the middle of tall pine trees. walking distance to Carlie Clark's or The Lions Den.

AirPods were stolen from room during the day, and had been wiped by the time I got back, so the…read moreFind-my app was of no use. Tried to be nice and reported them to the front desk as "missing" and that they if they were "found" to place them back on the desk. The AirPods did not reappear, so if you stay at the Green Tree inn, make sure you don't leave any valuables in the room. On the bright side, the rooms were clean and staff was friendly. Would have rated this place higher if the AirPods weren't stolen.

This hotel seemed upgraded and nice online, but staying is a different story. We arrived at 2 pm…read moreand our check in was at 3 pm. They told us our room was clean but they need to charge me a $35 early check in fee...we were only an hour early and the hotel was dead. The room was also musty, covered in stains, and the bathroom looked like it had mold. We also had no shampoo or body wash in the shower. Staff were not friendly and hardly ever at the front desk. This place wasn't that cheap either. Spent $200+. I will not stay here again.

(1 Star) I stayed…read morehere from June 18-21, 2026, and it was a terrible experience. The only saving grace was the front desk staff, June and Brendon, who were very polite and did what they could to help. However, the management and housekeeping are non-existent. My room was disgustingly dirty at check-in. The bed comforter was soiled, and the bathtub drain was completely clogged with hair from a previous guest. When I reported it, I was told housekeeping was too busy. Brendon at the front desk actually had to come up and clean the drain himself just so I could take a bath. The rest of the room was never cleaned, even after a housekeeper directly promised me she would handle it. On top of the filth, there is a major security risk: the side door to the parking lot that requires a key card was left wide open and unlocked my entire stay. The hallways were also filthy. To top it off, they fraudulently overcharged my bank card an extra $50 after promising a flat $25 fee. I am currently working with guest relations to rectify the problem I will update this is the solution is to my satisfaction. In the meantime, avoid this place at all costs. It's disgusting.

My app wasn't working in the Show Low area for some reason, so I had to call the Choice Hotels…read moretoll-free number to set up my reservation. THAT was the most unpleasant hotel reservation experience I ever had. But as it turned out, the hotel was great. Polite and efficient front desk staff, a very comfortable bed, and a shower with excellent water pressure. Then in the morning, an adequate breakfast. What more could one ask for? If you come to the area, I recommend this property over the other Choice Hotel properties in the area. I'd tried the others in the past and found them lacking. This hotel is well run.

2.5 stars. First time to the white mountains. The grounds are pretty nice. There is volleyball and…read morea nice hammock and a little play set for younger kids 8 or younger. There are 2 areas to fish from. They have a Jon Boat, peddle boat, and kayaks that are available for free on a first come/first served basis but only during office hours 9-4pm. There is a bigger boat for rent but it was broken. There were lots of trees and shade which we liked. We stayed in the Ash cabin. It was not great. It is old. The "comfort zones" which we later found out were heaters were on and set to 80° when we arrived. It was very warm inside when we arrived and we didn't figure out until too late that we were turning the heaters down to cool things off not off. There were no manuals to help instruct us on temperature control and we had to text the after hours number to get help. It took 2+ days to cool this place down. They encouraged us to open windows at night but not many of the windows (none upstairs) had screens. There is no cooling unit upstairs but they brought us some box fans which didn't help much. The plumbing upstairs was slow and had to be snaked because the sink wouldn't drain. Fridge took some time to cool down but then worked fine. Couches are worn and you sink down into them. We read that every cabin has a fireplace but ours didn't which was disappointing. There was 1 smart tv. We tried to log into Disney but someone else was already logged in. Tried uninstalling and reinstalling but then the TV needed a pin that we didn't have. WiFi worked well. The kitchen was clean and had what we needed. The blinds are dusty. We probably wouldn't stay here again unless there were some significant updates.

This is a beautiful and enjoyable place to stay! The cabins are very cute and clean. Gorgeous lake…read moreview!! Very well managed. We enjoyed a 3 night stay and are looking forward to visiting again. Very peaceful and everyone is so friendly and the resort is dog friendly which is a huge plus!! Nothing but great things to say! Thank you for a wonderful stay!!

It's a bargain and folks really do take advantage of the all you can eat crab legs. The buffet…read morelooks the same as the picture from 3 years ago: clam chowder, salads, vegetables, prime rib (that was a surprise) fried rice, fried shrimp , fried fish, hush puppies, tuna and crab legs. The dessert buffet had several types of pies, soft serve, cookies and brownies. We arrived at 4:00 and were given a table, ordered a drink and then joined the line. When all the tables are assigned, I guess you join the wait list and are called when tables empty. I think the tables were filled by 4:30. The food was just average, but generous. At $26 ... Service was fine. The staff kept dishes cleared so you could go get more food.

I didn't win anything but facilities were large, open and airy. All machines seemed to be in…read moreworking order. Nice smoke-free gambling environment. Clean and well staffed.

Outstanding room. The Hot tub was outside with a roof top and it was clean and enjoyable.read more

Was not sure what to expect when stayed here. Is quiet and not a lot of people. Forest is out…read moreback. Have to drive to get anywhere. Room wasn't ready and people not very helpful. Was told multiple times had 25 check ins that day so they seemed overwhelmed. They didn't offer any information and when asked about skiing or off roading no one knew the answers. Couldn't find items for game room and wasn't given a map or told about anything at check in. Room was updated and neat. A little cramped but homey. Loved the fireplace.