Bottom line : carpet was cleaned, looks great. Exactly as expected. Arelio was friendly and helpful. I am happy with the service, but disappointed in the communication. They do not answer the phone and only text. This made it difficult to confirm my appt and to find out what was going on when the cleaner was late. read more

My family and I were in need of a move out cleaning service. Our property management had an approved list of cleaning companies and for some reason we chose this one. The initial set up for an appointment was a breeze, the owner communicated with me. Two days before cleaning day the owner txt that she would be there at 8 am, then the night before cleaning day she said they would arrive between 8:20 am-9:00 am. Which I was fine with because I have to drop my kid to school anyways, I got to the house at 8:15 am and waited in my car for them to arrive. I txt them at 8:05 am letting them know that they can park in our assigned parking stall that's right in front of the house so they don't have to park in guest parking that's a little further away. This is where it went downhill. I called the owner at 9:14 am to ask if they needed help finding the place but she said no they're 5 minutes away. The cleaner did not show up til 9:51 am. I was furious! I had a scheduled appointment to go to at 9:30 which I missed because I had to wait for them to arrive! When the cleaner got out of the car I asked him why he was late he was supposed to be here between 8:20 - 9:00 am. His response was "Sorry I'm just employee they tell me to come clean and I come! You can talk to my boss!" He didn't speak very good English which I didn't mind but I did mind that he was late and his excuse was "I'm just an employee!" Smh I then called the owner to ask why he showed up late! She said that she doesn't know, when we last talked they were both together and the owner asked the employee if he wanted her to show him where the house was but the employee refused. She then tells me "I'm sorry but idk where he went after he left me, maybe he go somewhere before your house." I was so irritated at her response I told her that it was very unprofessional of them to conduct business like this! Do not tell a customer you're gonna show up at a certain time and not show up, and when you do show up have a lame ass excuse! I also asked her where is the other cleaners? She said "oh the other lady is late she will come soon!" Then employee cleaning the house tells me "it's ok I clean by myself it'll be fast no more than 5 hrs!" At this point I'm still talking to the owner and ask for a discount for the inconvenience they've caused me, she said I can take off the taxes it's about $60. I said I guess that's fine. But you should really talk to your employees about showing up on time. She assured me that the place will be cleaned! That they know what the property management likes to see clean. And that they've never had any complaints from our property management before so I shouldn't worry. I said ok if you say so and hung up. I left to go about my day and came back around 4:15 pm and the cleaner was still cleaning. My husband came from work and got to the house at 4:30 pm and asked the cleaner what time he would be done and he told my husband about and hour to hour half. When everything was over and done with we came back to the house and check on it. The house was not DEEP CLEANED! It was surfaced cleaned, just what the eye sees from a glance was cleaned. I will say though that we are not dirty people but we did rent the house for 6 years and prior to that the previous tenant was there for more than 10 years. All in all I would not use this cleaning service again. Maybe others will have a different and better experience. But as for me this will be the 1st and last time! read more

There are a few things that I would probably keep in mind before you hire this company. I must say, they did clean the place really well. They did a full cleaning job where they cleaned the carpets, appliances, windows, shelves, etc. They cleaned the place pretty good which helped me save time. However, they weren't respectful of belongings that were left behind in the house. Hence, we tried to get everything out of the house as fast as possible before they came but there were small things like paper towels under the sink, cleaner in the bathroom, a few sheets and my Internet box which I had to return. I clearly place my Internet box towards the apartment under some shade since it was raining. When I came back to the house since they were almost done, I find a bunch of Things in big black carpenter bags. I look inside and they were my things. I was really upset when they mixed all the 3 cleaner bottles in the bag with paper stationary that I had forgot I had and literally just threw the bottles in without closing them, having all of the paper damage and having a soaking bag. What I found upsetting as well is when I found my Internet box (which was in a bag and covered), moved out of the shade and exposed to the rain. The rain soaked my Internet box which I had to still return it Hawaiian Te Com. Also there was a helmet box that was left in a corner and that too was left somewhere and it got soaked in the rain. Also, there was a yelp deal that we had purchased. The person that came to clean the house took the deal and we just paid the difference. However, another lady from the cleaning company called us and said that the offer was not valid when the deal clearly had no restrictions stated. So, if you want good cleaning then call them but I'm sure there are other companies out there that could do a better job, are still respectful of your belongings and honor deals that they sign up for. ***In response to Carmen M's comment: Maybe you should state those restrictions in the deal. Also, yes we did have things on our lanai but they were in the shade. If you read what I wrote earlier, our belongings were not respected when you move where things were originally outside, exposed to rain. No one told us nor did we get an email stating additional charges would be made if certain things were not met. Like I said unprofessional and unorganized with no structure. read more

Not a fan. We used a Groupon deal for a carpet cleaning and instead we got HORRIBLE customer service and a funky attitude from Carmen. The workman sent out was kind and professional, but there was a language barrier, which isn't a big deal until there is a service miscommunication. We slid a couch out of the way for him to get one section, then we planned on sliding it back so he could get the rest of the space. He said there was "No need" to move it, so I figured he got it already. Just as he packed up and pulled away in his van, I moved the couch and he missed the section I had just asked about. The problem could have been fixed quickly if he got called back immediately, but when I called Carmen, she said that refilling the machine [with one bucket of hot water] was "a lot of work." I asked her to call him back before he got too far from my home and she said she would try. No call back and no answer when I called again. Just a text response telling me "...he won't be back." She then ignored my phone calls and proceeded to argue with me via text messaging blaming me for the error. "Who's fault is it?....I told you to clear the space..." Where's the aloha spirit, lady? read more

Had a scheduled appointment today, which i took off for, and was told it would be from 11 to 1. Moved everything put of the house while watching my 20 month old son. My son and I waited OUTSIDE from 11 to 1 pm. Waited until 1pm and no one called and no one showed. Wife called and was told that the carpet cleaner would be there in 10 minutes, 1:10pm, and that the appointment was scheduled BETWEEN 11 and 1 pm not FROM 11 to 1, even though that's exactly what they said. 20 minutes came and went. Wife called back several times and no one answered. Finally, someone TEXTED her back around 145 pm saying the carpet cleaner got into an accident. NOT A PHONE CALL.... A TEXT! THEY WASTED 4 HOURS OF OUR TIME AND DIDN'T HAVE THE DECENCY TO CALL! SO UNPROFESSIONAL!!! Poor, poor, poor. They should take the "Quality Service Guaranteed" off their website. read more

NO STAR RATING was not available. Bad customer service, arrived very late, didn't clean. Agreed to everything delivered nothing. The crew stayed for hours. I had to hire people to repair the damage. Carmen refused to adjust the invoice. I would not hire her as it will only cost you time and money to repair the damage. Horrible cleaners who showed up over one and a half hours late without calling and lacking the necessary equipment, No ladder or squidgy for the windows. No vacuum cleaner. The house was more or less clean, and empty I just wanted a quick once over before we put it on the market. It was a small 3 bedroom 1160 sq. ft. They took 5 hours to do very little. There was still dust, all the windows were smudged, they refused to clean the garage, argued about cleaning shelves in the garage, The windows were the kind you can take out and replace, in order to clean, They replaced one backwards so it couldn't be closed and the latch was on the wrong side. The Home Inspector found it !!!!!!!!!!! They also threw away most of the roach traps I had laid. When I spoke to Carmen she tried to blame it on me, that I had micromanaged them, etc. Bad customer service, arrived late, didn't clean. Agreed to everything delivered nothing. read more

Great company! I used the Groupon for carpet cleaning and the scheduling process was very easy. Carmen was a pleasure to work with and communicated well. Her team is efficient and cleaned some of our carpets that I thought would never be salvageable. They are now white carpets again! I can't believe it! I would definitely recommend Coriana and will use them again when we need another round of carpet cleaning! read more

I should have read all the reviews before working for this lady. I worked very hard and long hours for this lady , cleaning and scrubbing entire house all by myself. She didn't even come to many of them. Now she doesnt seem to want to pay me. Right before Christmas she told me someone stole her phone cloned something and now her Bank Account is frozen. Omg! Really. Said I would need to give her a few days to clear it up. OK. I waited 4 days and asked her about it . I was told It should be taken care of by the following Monday . Call her up (No Answer.) Text her if she was able to clear things up?. She told me to stop giving her grief already and I should have given her my hours for each day on the day of work that way she wouldn't have to make me wait.Omg. that's not cool those houses didnt clean themselves. Anyways fast forward. it's now 3 weeks later and still no pay . My rents due and she still has not paid . I told her I was going to file a complaint with DOl and she said please dont give her a few more days. Lol still nothing So I Call DOL GOTTA GO IN AND FILE. I give her one last opportunity and tell her. She then text me back how low class I am and what goes around comes around. Then promises to pay me 300 (not even half of what she owes) and said she would pay me the rest later. I waited for her all day started texting her about 330 and nothing till much later. I guess she decided to keep the money. This is so wrong and she needs to shut down her business and fix her issues read more

Terrible customer service. 2.5 hours late and counting. The lady running reception was rude the one time she answered and has sent me directly to voice mail twice when I called her an hour later. I prepaid for the carpet using a Groupon and I also have a move out clean scheduled. Given it is 3 days from the end of the month, the likelihood of getting someone else in to do it is low. So still waiting. read more

After checking yelp of course, I called Coriana cleaning company to see if she could clean my rental. Tenants moved to the mainland and left my place a mess. I mean it was disgusting! Coriana's team did an amazing Job from top to bottom! When they got done not only was my apartment nice and clean but the carpet with horrible stains in it now looks new again as well! I highly recommend this company. Job well done! And VERY AFFORDABLE!! read more

Called and called with no luck at all, it wasn't until I canceled my Groupon that they finally contacted me. I will definitely give negative stars for their customer service. read more

Wow bad! I mean just bad bad wow. Carmen called me and when I told her I was using a Groupon she then demanded I give her the Groupon number. I explained to her that I wasn't going to give the Groupon code until after the work had been done to my satisfaction and she said, "Look, what do you think? That I am going to rip you off? Ive been doing this for 19 years. You can either give me the Groupon voucher number or we wont come to your house." Definitely not willing to save a few bucks for a dismissive abusive personality to come into my home. read more

I just had my carpets cleaned and they look amazing! All of the stains and marks came out, they are like new again. The technician was extremely hard working and very nice. He made sure everything was spotless and paid attention to detail. Anything that he needed to move was placed back in order. I wasn't able to get his name but he was friendly, professional, and extremely hardworking! read more

My apartment is cleaner than what it was before I moved in 3 years ago. I called and talked to the owner and she was very professional and I would call on her company anytime to clean for me. Thank you read more

Had a really terrible time trying to even SCHEDULE an appointment! Called 3 times and was told to call back in 20 minutes because the person was in a meeting. Then I was told to text them the information like when I wanted my carpet cleaned and where. So I did and I inquired about their Groupon deal. I got a response saying that the price for my studio would be the same for the Groupon deal but didn't get confirmation for the date or time. I tried calling again 3 times more and still no answer. Wasted my time trying to contact this "business". Took my business to Eco Clean who answered right away and took care of me as a paying customer. read more

I used this company to clean stairs and a room and was shocked to see it was blue/gray color. When I called the lady she wasn't very nice and told me no way was it their fault.... Well it wasn't blue when it started, we've had the carpet cleaned before with no problems. She asked me to send her a photo and told me to wait till it dried, still the blue gray color remains on both the stairs and in the room and she kept saying it's not their problem and they clean 300 carpets a month and have never heard of this before, I don't know what to tell you because my carpet looks worse than what it was and I was in awe over how rude the lady was about everything . I would never use this company or suggest it to anyone even if the blue in the carpet was an isolated incident, the customer service is non-existant read more

What a H-O-R-R-I-B-L-E experience!! Do NOT be lured by a special offering. I purchased a gift voucher for a family member through "Amazon Local." Since the company's phone went unanswered, he used their online form to make his appointment. Thankfully he received written confirmation of "today's" appointment. He did think it was odd, though, that his gift voucher was shown online as Used when he made the appointment ... thinking it would have been more "above board" for the company to wait until the actual work was done. Anyway ... Long story, short, the cleaner came yesterday, which was not convenient. After much time on the phone with the company's owner, she acknowledged the mistake was theirs, and the Cleaner should have been in Manoa instead. My family member saw last night, though, that the owner emailed him just an hour after he thought he had reached resolution by phone; stating they had a 24 hour cancellation policy and the $65.00 ($130.00 value) was lost. As soon as he saw her email, he and his wife replied by forwarding her written confirmation that our appointment was between 9 & 10 this morning ... and, even with "proof" the driver showed on the wrong day, she has failed to respond. The Cleaner was a "No Show" this morning. I now have to go through the hassle of reporting this vendor to "Amazon Local" for reimbursement of the money "I" am out, since I made the gift purchase. Showing someone's voucher as redeemed before the actual cleaning takes place and showing up on the wrong day, to then pocket the money without providing the service sounds like a racket to me. In our case, the person I gifted has documented proof of today's appointment. This certainly has been a lesson learned for me ;i.e., to pass onto you, to be leery of using Coriana Cleaning & Building Maintenance Service. Based on my family's experience, we most definitely do NOT recommend doing so!! read more

Worst experiences ever.... where do I begin... I made an appointment with Carmen, the owner a week in advance. She tells me they will be at my home between 830am - 9am. 9 came and went tried calling several times to find out what was going on, no answer. Finally at 920, my husband said he would try, from his phone and what do you know, she answers! Really?! She said her workers were running late and would be at our home in 1/2 hour. 10am came and went, called again. She then says that her worker cut her finger. She finally arrives a little before 12, tells us they would be done by 5pm. We came back home around 430 less than half of the house was completed! The kicker is that one of the workers was dumpster diving in our grey trash bin!! Really?! Do your job, dumpster dive on your own time!! We went into the garage, and noticed there were towels and a pair of socks in our washer, and the dryer was used! Seriously, WTH?! Called her out on that, she said sometimes they don't have enough rags, so they need to wash them. Lady, use your own washer, not your customer's, especially if you do t have the decency to ask first!! Then we look in our refrigerator, we had a few things in there. We had some sodas and bottled water for them, but they went ahead and ate our imitation crab Kim Chee poke, sorry they left a 1 piece!! By the time we could go into our home it was 930pm!!! The carpet was still wet, they had no fans blowing, cleaning was crappy, and we had water damage to our bathroom pocket door. Called her out on that too, she said are you saying we did that? Really lady, yeah that's what I'm saying, it wasn't like that when we left! Top crowns on my blinds were off, guess they didn't k ow how to put them back on, so they tried to hide it, like we wouldn't notice? Definitely would not refer them to anyone! Wish I could give no stars!! Look at your track record, and reviews doesn't seem too good. Wish I read them before we called for services! read more

I used a Groupon for carpet cleaning and surely got my money's worth. Stephanie was kind and professional and made an appointment for 3 days later. I was pleased with the quick appointment date. She advised me to clear the room and leave any furniture that did not need to be moved. The technician came on time and was very friendly. He inspected the carpets and even asked about a permanent stain on the carpet in hopes that he might be able to do something. I purchased a two room and one hallway Groupon and was accommodated when I asked to shampoo the flight of stairs instead of a second room. He even shampooed the upstairs hallway which was an added bonus since he shampooed the downstairs hallway too.They had advised to open the windows in the house to allow for air drying. Most areas were dry within 4 hours, but some took more time. I was very happy with the experience. My carpets look fresh again and that permanent stain actually got a lot lighter. I will definitely use their services again. read more

If i could put zero i would. Made r reservation and told them I would take the day off so they can come and clean the carpet come the day of the reservation and no one showed melon called I called several times no one would answer the phone so the time I took off work was a waste of time I can't believe such horrible customer service I'm going to report them to Groupon what a joke this place is should have read the Yelp reviews before read more

Called on Saturday and there was a live person to answer the phone, and scheduled us for carpet cleaning on the following Wednesday. The technician arrived within 20 minutes of the beginning of the 2 hour time window. He was efficient, thorough and paid attention to details, for example, edges. We have a couple of large chests and a sofa that we decided not to move, but the technician was able to move other things out of the way. Results: The entire process was efficient and polite from the get-go. The old carpet is clean and bright - it was shocking to see the how dirty it was, judging from the waste water. There are no more stains. And the price was excellent. Will definitely use again. Thanks! read more

I used Coriana Cleaning Company after I bought a voucher through Groupon. I phoned them to book an appointment to clean carpet in our apartment which we were moving out of. They told me that they could clean the entire apartment and do the carpets for the same price other companies were quoting just to clean the carpets!!!!!!!!!!! Seriously it was the best money I have ever spent! Worth EVERY penny! On a side note the day before we had the apartment cleaned we had movers come and move all of our stuff. During the move they ended up breaking our toliet seat!!!!! Thats a review for another day! Anyways we bought a toliet seat and had it in apartment so we figured we would put it back on after the cleaning of the apartment had been completed. I received a text from Coriana that the cleaners were almost done so my husband and I went back to the apartment to pay them. When we came back to our apartment it was so clean you would have sworn it was a new PLACE!!!!! They had cleaned the windows so they sparkled and our kitchen was unreal! Our 1960s stove looked like it was new they did such a great job. They walls were wiped down and the carpet looked like it was 30 years newer! Plus the best part of this whole story is that they installed the toliet seat as well! ANGELS!!!!!! Seriously they made our day! We were so shocked that they would go above and beyond that we almost cried we were so happy! Moving is stressful enough but to have a great company do such amazing service its worth it to hire them. I would recommend them to anyone moving into or out of an apartment! We received our full deposit back since our landlord loved how good of a job they did. Thanks again Coriana!! read more

I have used Coriana consistently to deep clean my white carpet in a rental unit. The Amazon voucher cost me $65, but I was provided a $130 value. This is worth every single penny. Scheduling is a breeze. Carmen is a delight. She speaks English very well, and accommodates the scheduling to fit my needs. Notifications for the jobs came via phone and email, very impressive and professional in my view. Her worker turns up precisely at the appointed time, and even calls when 'on the way'. An ugly, dirty, stained white carpet finished sparkling in a minimum amount of time. The worker is extremely friendly and helpful, even going 'above and beyond the call of duty', i.e. steam cleaned my area rugs, the filthiest of all. My owner has been notified of my complete satisfaction, and I pass along a robust recommendation to the hundreds of tenants in my building. Plainly TERRIFIC! There is not a shadow of doubt in my mind that I will call Coriana for the next cleaning! read more

This is a terrible company and should not be in business. I scheduled my appointment a week in a half in advanced, it was scheduled thru Bethany for Wednesday between 9am & 10am, two days before my landlord was inspecting my unit for move out. I waited until 11am no one showed up. I called and got there answer machine...left messages, tried again and finally got thru. I asked when someone will is going to show up to clean the carpet, the lady replied you are not on the schedule...she said let me call you back in 5 min. 5 min later Bethany calls me and says there was a mistake with the schedule...I agree for them to come out the next day between 11am & 12pm. Bethany promised me that someone would be there. The next day I waited until 12:30pm, no one showed up...I called and got there answering machine, I left messages on both of there numbers. I keep trying and finally Stephany answers the phone, I asked when someone will show up to clean my carpet. She said let me call you right back...she never called me back. I contacted Amazon who I purchased the carpet cleaning service from, they said they are going to cancel them as a partner vendor. I'm going to take them to small claims court. They should not be in business... read more