They have really horrible customer service and don't seem to be educated in their own field. I was speaking to the owner, himself, and I thought he was new because he seemed so unsure about the natural stone questions I was throwing at him. Either they're all on something, or they're extremely forgetful. Either way, I wouldn't trust doing business with them. read more

This was the worst business experience I've ever had. After selecting marble stone for my downstairs bathroom and explaining how I needed an answer in morning on availability by Friday I was told by the salesperson I would receive a call first thing. After two more phone calls by me and at 1:45 PM I got the sales person and received a commitment I would be able to pick it up Friday afternoon at the latest. Friday went much the same way and after two more none returned calls I ask to speak to the manager. Again I was told how short handed they were and they could commit to get my order ready. Again I reminded them of their earlier commitment and the contractors I schedule for Saturday. Image my surprise when I got to their pick up dock and I presented my receipt over and open, 1/2 drunk bottle of Wild Turkey! The employees didn't attempt to hide the bottle. The one who had a drink in hand did put it down. I guess I should be thankful for that. read more

I have a little bath remodel going and ordered tile from there store in Rancho Cordova . Great selection of tile buy the way. Ordering and receiving the tile was whole different story. When the tile came in no one called me to inform myself that it was in, and then when I called no one knew anything about my order. After waiting 2 weeks longer than expected with shipment. The tile quantities where off by a lot. So I had to wait another week for the shipment of replacement tiles to come in. This has put me back so far behind schedule that I wished I would of just went to the 100 other places off Bradshaw for my business. read more

I like this store, when I was doing home remodeling in 2008-2009 I was in here all the time buying the most unusual tile and supplies that no one else seemed to have. I highly recommend this business! read more

My family has used Cortopassi for years. My parents used them for their tile and so did i when i bought my home last year. Great prices and selection! Support good small businesses like this! read more

Absolutely the most unprofessional company I have ever dealt with. I am a commercial contractor. Not only did they not adhere to their delivery schedule, they do not care whether you get the tile or not. Avoid this juvenile company at all costs. I voiced my dissatisfaction, and the reply was "and you are the best" ???? Then another reply, not soloicited, was "hope you get your tile tomorrow. you have a big problem." I found this to be not only sarcastic and unprofessional but totally uncalled for. It was like dealing with a 6 year old who missed thei nap. read more

I am a retired widow and wanted to look online myself and had found Cortopassi Tile & Stone in the google search which was the same name that my contractor Igor suggested to fix my shower. The moment I set foot in Cortopassi Tile's store, I was immediately greeted by some very nice people at the counter. A few moments later, a gentleman walking by said his name was "George" and he said hello and asked me if I needed any help. I wasn't exactly proficient in tile speak. but George was very patient and took the time to answer my questions and showed me some examples of tile options to remedy my dilemma. I learned the tile I picked could be used on the bathroom floor as well as the wall of the shower, so it was a lucky surprise to me!!! Such a friendly store with so many beautiful tiles to choose from. I am looking forward to visiting this store again soon, I think I may want to redo by kitchen backsplash. My son and daughter just bought a house and I recommended they go to Cortopassi Tile. read more

I would not recommend shopping here. It always seems as though I am bothering them to get information about my tile questions. Originally, I went in and got prices on several different tile companies. I was given of price of $12.00 a square foot on a tile I liked. That worked for my budget, and I proceeded to spend 10 days researching online photo ideas and planning my kitchen remodel around this tile. When I called back to finalize my order, I was informed the price had been misquoted. It was nearly double the original price. I asked for a manager and never received a call back. I pursued it by going into the store. I was offered a reduced price, but not close to $12.00 square ft. However, each time I went in to get prices for matching backsplash and trim tiles, their staff had a bad attitude. I took my $2000.00 remodel money elsewhere. read more

I was recommended by our local tile shop to cortopassi tile actually by two people because they sold the product we needed. My husband is a firefighter and went on shift and asked me to place the order. Now I am no tile expert but did my research, measured my tile picked the color schulter I needed and called to place my order. I was on the phone 25 seconds literally said hi I need to place an order of schulter for our shower my tile is 5/16...... That's when I was rudely cut off and told I am not going to tell you what to order . Have you even been to your tile shop do you know what you need. To say the least I was taken back... What had I said to be treated like that??? Granted I am a woman and sound young on the phone but seriously?? I was then rudely transfer to someone who said the man I spoke with was a manager??? I got the owners name then said I won't be spending my money here and called the next place who happily helped me. Clearly they thought I was wasting their 20 seconds on the phone. I am a mother to an 8 month old who works and is in the middle of a remodel with a husband who is gone often I guarantee my 20 seconds is more precious to me and clearly my money and time was more valued at the next place!!! read more

will not be recommending Cortopassi to anyone again. Placed 2 orders separately for bathroom remodels. We spent several hours at the store at our initial visit after their computer broke down and they had to re-hand-write our order. They said our 2nd order would be completed the next day. Three days later our contractor picked up our 1st order and asked about the 2nd order. It had not been completed yet. They called our house and asked for a credit card number to complete the order before we even knew the pricing. After refusing, they said it would be 1/2 hour before they could get to the order. In the meantime we were paying our contractor for his time while he waited. My husband called to inform them that the 2nd order should have been completed 3 days earlier and we were paying our contractor for his time. They were very rude and had no interest in working with us or compensating us for the time. A week later I called to check on the 2nd order. After 15 minutes on hold they could not find any record of our order and asked to call us back. They then left a message stating the guy who was helping our contractor with the 2nd order just walked out and quit that day and took our order tag with him. When he came back several days later to return his keys he returned our order tag. I called back hoping to receive some compensation for our time and inconvenience and was told, "well, I have donuts." Although everyone appears friendly when you walk in the store, the customer service is very poor and you get the impression they don't have time for you. I was told by Mike that he would talk to the manager about what they could do for us, but I'm not holding my breath. His comment was "sometimes things just happen like this." read more

HORRIBLE EXPERIENCE. Cortopassi was recommended by our contractor. We were looking for tile for the backsplash for our kitchen. I was greeted right away, and was helped by Alicia. Alicia did an outstanding job helping me choose the tile. She was helpful and patient, making suggestions and going into the back to get samples for me to take home. After taking the samples home and talking with my husband, we made a quick decision. I called Cortopassi the next day (Saturday) and placed my order. I was told the order would go out on Monday, and it would take a week to arrive since it was coming from Texas. It arrived as scheduled, and my contractor went to pick it up. He recognized right away that it was the wrong tile. He called me to let me know, and that he would reorder it. I had taken a picture of the back of the sample which shows manufacturer and product number. I texted him the info to assure they had the right product and product number. Once again, it would take a week to come in. That's when I started to get heated. Of course, they were profusely apologetic, but didn't offer any compensation for the error, perhaps expedited delivery. Another week goes by, the tile comes in, and it was wrong AGAIN. Again, we had to reorder and another week goes by. Everything in my kitchen was done except the backsplash. My contractor couldn't get paid until it was finished, and we couldn't get our final inspection. They never offered anything for the trouble they caused us. NO discount, NO expiated delivery, NO free shipping. My contractor told them that he recommended them to me, and that this was an embarrassment. My contractor also told me that this is the first time he has had a problem with them. Based on my experience, I would never buy from them again, and would never recommend them. read more