We had a drain issue with our LG washer. Kate was very professional and followed up with us…read moreregarding our appointment. Nico arrived on time and quickly accessed the issue. He ordered a new part and returned a couple a days later with the new drain pump. He was polite, professional and friendly. Interestingly, after he left the washer was still not working properly. He returned immediately and addressed a minor problem and the washer worked. Nico even followed up later that afternoon to double check the washer was working properly. The repair was moderately priced and I will call again to have my dryer vacuumed and cleaned.

Very dishonest technician - Niko - recommending $350 of work on dishwasher that did not need to be…read moredone. He came to my tenant's condo in Gardena and stated my almost brand new dishwasher will cost $350 parts & labor to replace the drain pump parts and labor after a 5 minute evaluation. (They did not know the dishwasher was almost brand new) They called to get my authorization to pay, and I declined to have the work done. They stated I need to pay the $69 visit fee only. Later I get a call from Kate, the dispatcher, stating I now need to pay $199 for cleaning fee. However, I stated I never authorized any additional services. They fixed the problem within 15 minutes for the total visit. There were small pieces of plastic there that needed to be cleaned out and the dishwasher is working fine. I guess I didn't need the drain pump to be replaced for $350 after all. When I called to complain, they agreed to take the additional cleaning fee and charge the visit fee only. They subsequently called to apologize and waive my visit fee of $69.

Very well run family owned business. Myrna helped solve my…read morewasher issue rather than just trying to make a sale. Fair prices with excellent service. Top recommendation.

Not only did they come to the rescue when my fridge broke down but also when my washer stop…read morefunctioning properly. I can go on of all the positive experiences I been through with them but trust that their quality of work and customer service is 100 percent. I also love that Myrna did follow ups after the repairs were completed. So overall the quality of service you'll get will be top notch. Thanks to everyone on the team for the great job. Definitely my first choice for appliance repairs.

Poor communication…read more Told us they ordered a part for our fridge that was on back order for 10-20 days but would inform us if part came back sooner. It's been over a month so called back to check status of the part. Now they are trying to gaslight us and say they never received authorization to order the part so they never did, even though they clearly left a voicemail saying that they had already ordered the part. Good thing iPhone transcribes all voicemails. Unless you want to wait and wait for good, honest service. I'd highly recommend you go elsewhere.

Updated Review: Still great. We have used Haus for our home and a rental property for a variety of…read moreappliances and these guys always come through. Tony and Andrew are great techs that are very knowledgeable and professional. Silvia, Illiana and Michelle at the office are all very helpful (yes, i know everyone by name at this point because we call them for everything) I initially thought they were mainly an appliance repair company but they also sell appliances and are very competitive. We feel fortunate to have found this company (oddly initially sent out by our home warranty company which is 50/50 on techs. When you use a company outside home warranty, that really says something. They are that good!

I message Oscar's Washer and Dryer on a Sunday, he was able to come out on Tuesday. He was on time…read more My dryer wasn't heating up. A part just needed to be replaced. Withing an hour he was done. Also, helped clean the lint out as well. This is our second time calling Oscar and we will definitely call again in the future! Thank you!!!

Very good company..Replaced my washer door lock on my LG front load washer. I will definitely…read morerecommend this company.

Nick and Yuri were very responsive and their pricing for fixing my leaking dishwasher was fair…read more Yuri was polite and friendly, and while the repair ended up needing multiple trips (NOT their fault -- the odd parts had to be ordered and shipped), they still got it done quickly. I really appreciated that Yuri took the time to show me videos of the parts that weren't working, both before and after the repair. I would recommend them to anyone seeking appliance repair and will call them again in the future for my own needs.

This is turning into a public service announcement. I have no idea what these people are thinking,…read morebut now it's getting creepy. After I updated my earlier review (please see below if you're interested) I got a phone message from Nick asking me to call them so they could talk to me ... about what? You've already caused a problem and I stated why what you did was problematic. That should have been the end of it. Nope. There have been multiple calls (without leaving a message) after leaving the second message and now someone has showed up at my house to talk? Way beyond appropriate. Ladies ... if you live alone or will be home alone DO NOT HIRE these people! There are multiple boundary issues in my experience with them and now I'm worried I'll need to call the police out to get them to leave me alone, all because they're not happy that I chose to post calling them out for poor communication. Here is my original (and updated) review: Scheduled me for an appointment, then cancelled on me 10 minutes before the window started. Really not helpful as I could maybe have found someone else in the intervening 2 1/2 hours. Updating this after receiving a voice message from Nick who wants me to remove my review because it doesn't have anything to do with their work performance. Sorry, not going to do that. I've decided to update because the message that was left is indicative of very poor customer service/relations. First, according to Nick it's not their fault they had to cancel because they are very busy on Sundays. I don't have an issue with the cancellation but with how it was handled. And if you're so busy Sundays, then why not have your representative/phone service/AI Bot tell me that? The business chose to allow the appointment to be booked with no warning up front that it might be cancelled. 5 of the other 6 businesses I called flat out told me they had no openings. Your rep/service/bot could have done the same. Next, according to Nick it's not their fault they didn't cancel sooner because I didn't give a cell phone number so they couldn't text me. Seriously? Not everyone is glued to their cell phone and some of us live in areas where they don't work that well. Regardless of how this company performs once they get somewhere, communication is a big part of customer service. And poor communication is very relevant ... you need to be able to trust a company and it's people if they come into your home. I was displeased with being treated poorly regarding the last minute cancellation, but calling almost a week later to tell me why I should take down my review is a whole new level of irritation. Very glad they've shown their true colors so I don't make the mistake of possibly giving them a chance in the future. Updating to add a comment in reply to Stephan: Stephan, your words would carry more weight if they represented actual facts. Perhaps you just didn't bother to read what I wrote? I never said the cancellation was made during the appointment window and your time frame is flat wrong ... a call at 9:51am for a 10:00am appointment is about 10 minutes prior (as I stated on August 1) not 25 minutes before. Also, your statement about wanting to understand my concerns falls flat as I had already stated my reasons in the first update to the review on 8/1 ... but it appears that you never bothered to read it. You could have easily responded here instead of having someone make additional calls on 8/3 and 8/4 or showing up at my house on 8/7. Persistent? No, most people would say pushy at the least and highly inappropriate for the circumstances. And while you're welcome to run your business anyway you see fit, you need to understand that you were wrong multiple times in this episode, including attempting to subvert the platform by demanding that I remove the review in the first place. Saying you respect someone does not mean you do, and your actions have shown that you absolutely do not ... if you did, you'd have actually read my 8/1 update and responded here instead of continuing to harass me by phone or in person.

MY FAULT for placing a pair of Sketchers shoes in the dryer. Not ALL dryers can handle such and…read moremine was no exception. My call to Sakura was promptly addressed, and the NEXT DAY the technician came to my home and fixed it perfectly. The price was certainly reasonable. Clear communication on the first call. HIGHLY RECOMMEND this company.

The reply is obviously defensive and tries to justify poor service, bottom line. It is ludicrous…read morethat a repair should fail after 8 months. Again, I might just have bad luck, but if you read the negative reviews, you will notice that they all follow the same trend, starting with Alex's attitude, not mine. People don't mind paying for repairs, but they don't expect to have to keep paying to repair the same issue. If they had offered to come out and show/prove that the refrigerator needed a different repair, I would have been willing to pay the service charge. But I am not willing (nor do I feel I should) pay for a service charge on an issue that has reoccurred less than a year ago. If you give poor service, you have to live with the negative reviews.

I absolutely love this company. Best service across the board…read more They have repaired a dryer for me and also my fridge and both times it was fast, very affordable, and everyone involved was super kind and extremely professional.

I had a great experience working with them. They were very professional, responsive, and easy to…read morecommunicate with. I really appreciated how reliable and helpful they were every time. Everything was handled smoothly, and I would definitely be happy to work with them again. Highly recommend!

Had one of my best appliance repair experiences ever. It's a small business in Gardena called…read moreSouth Bay Appliance. This company is very professional from top to bottom with the service side being outstanding. Have had a Frigidaire refrigerator giving me loads of problems and the costs were rising over 600.00. As consumers, we're at the mercy at times of the repair company when it comes to charges. But, South Bay Appliance came to the rescue! I set up the appointment with them and Tom came out to analyze the problem. Within an hour, he found the issue and communicated with me the cost to repair. The cost was so reasonable and had Tom do the job. The overall experience with South Bay Appliance was excellent and I've found my new appliance repair company. Thanks Tom for being so professional and doing a great job!

As bad as it gets. We were "assisted" by Randy, also as bad as it gets. READ YOUR INVOICE that they…read morehave you sign before accepting the $2385 of dollars purchase. It says all sales are final. It means even if the appliances do not work. At All! We bought a range, fridge, and microwave. The microwave has not worked since we brought it home. Plug it in, and it doesn't respond to any button selected. Assuming they stand behind it, I called Randy. After a condescending speech about how to use a microwave, I said I've been using one for fifty years. He said verbatim, "they don't make them like they used to". It was less than a week after purchasing. I found a better one at Costco for about the same price. I recommend anywhere but here.

Tino Appliance is outstanding! I highly recommend him. He came out right away, replaced the vent,…read moreand thoroughly cleaned out my dryer. He took the time to show me everything he had done and even took photos so I could see the work for myself. He was very professional, knowledgeable, and his pricing was very reasonable. I'm extremely pleased with the service and will definitely use Tino Appliance again for any future appliance needs. Thank you for the excellent service!

I highly recommend Tino's Appliance Repair. Tino came out today to look at my 19-year-old…read moreWhirlpool dryer, which had stopped working. He quickly diagnosed the problem and had it fixed in no time. Tino was professional, knowledgeable, honest, and, most importantly, a true gentleman. He explained what was wrong, made the repair, and charged me a very reasonable $160. I never felt like he was trying to sell me something I didn't need, which is unfortunately not always the case with repair services. It's refreshing to deal with someone who takes pride in his work and treats his customers right. I wouldn't hesitate to call Tino again, and I highly recommend him to anyone who needs appliance repair.

Recently hired the to install a washer and dryer. Took 3 separate trips and in the end I needed to…read morebring in another installation team to install. Won't recommend for installation

Steven was excellent! He communicated, answered all my questions, and fixed my refrigerator…read more Geek Squad said my refrigerator was possibly done and they were not certified to touch it further....after I paid $139 for the 10 min visit. Wrong! Steven fixed it.