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    Costco Optical

    3.0 (25 reviews)

    Services - Costco Optical

    Eyewear fitting

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    The worst!!!! They didn't want to fill our prescription with our frames, that we bought from them a year ago because they said we need to buy new ones from them! This is ridiculous. The girl was extremely rude.

    This place sucks balls
    Joe T.

    Came last year b4 covid became a pandemic and didn't come back till now afraid of the virus and now that numbers are low I decide to come and get contacts and the prescription was for a year only which sucks because most of the time they were closed, the prescription should overlap another year because we were in quarantine and its really unfair for the consumer when they just steal ur money and not take in consideration the pandemic this whole world was and is experiencing, mayb with this review they will reconsider and I can get my contacts, sucks hiw they just shine u away when ur not offering them money smh

    Utilizing state-of-the-art diagnostic equipment to scan for potential problems and derive an accurate optical prescription. Quick, effective
    Dale W.

    This was a first-time visit, so I initially spent about 10 minutes filling out the usual paperwork you get with any medical provider. Afterwards, one of the doctor's assistants sat me down at each of the three instruments that a) measure your corrective vision prescription, b) scan the eyeball interior, and c) take a detailed photo of the interior of the eyeball. Shortly thereafter, I was shown into the examination room, where I met Dr. Tyler McDowell O.D., a third-generation optometrist. Dr. McDowell performed some additional tests and examinations using more traditional equipment, then spent approximately 20-30 minutes providing an in-depth explanation of the results, reviewing the individual eye scans, and going over each photograph of the eyeball interior - it was as fascinating as it was informative. Afterwards, he performed a visual acuity test using the pre-determined corrective optical prescription, adjusting it ever so slightly for optimal vision. Having competed all of the testing and having accurately determined the optical correction I required, Dr. McDowell then asked me how I would like to proceed with regard to prescription eyeglasses. We discussed the type of work I do, my reading habits, etc. and in the end, he provided me with two prescriptions, for 1) custom reading glasses that also correct for astigmatism, and 2) a general-purpose pair of eyeglasses with progressive lenses. I had Lasik surgery performed 12 months earlier, so the required adjustments were minimal and I could actually see 20/20 with no correction whatsoever. Dr. McDowell also discussed with me the possibility of follow-up Lasik surgery to fine-tune the original procedure as this is something that is already covered as part of the Lasik surgery I had performed at NVision in Fullerton, California. Having completed my exam and received my prescription, I paid a quite-reasonable $79 exam fee and stepped outside the office into Costco's Optician operation, where I could purchase the eyeglasses in my choice from many, many frames available. I should note that the sale of eyeglasses is through Costco, which is NOT affiliated with the doctor's independent practice; i.e., the optometrist derives no economical incentive to sell either eyeglasses or contact lenses. This is perhaps the single largest discriminator between Costco's independent contractor approach and virtually every other optometrist/optician I had ever before visited - Dr. McDowell was fully vested in the best interests of the patient... not the sale of eyeglasses.

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    2 months ago

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    15 days ago

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    2 years ago

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    2 years ago

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    4 years ago

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    3 years ago

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    3 years ago

    De Pearl does great work here. I've been to other optometrist and they usually mess up my prescription but he knows what he's doing.

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    5 years ago

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    10 years ago

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    10 years ago

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    6 years ago

    It's an hour after my scheduled appointment and I am still waiting. I would not recommend this optical center.

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    7 years ago

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    9 years ago

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    8 years ago

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    9 years ago

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    11 years ago

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    10 years ago

    Dr. Greg Pearl was great and informative.Very clear at explaining. The front staff was nice too. Quick and good service!

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    11 years ago

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    9 years ago

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    9 years ago

    Very great and professional doctor, but very rude receptionist. Hope to bypass the receptionist if possible.

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    7 years ago

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    Ask the Community - Costco Optical

    Review Highlights - Costco Optical

    Greg Pearl was great and informative.

    Mentioned in 2 reviews

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    Paul S Crismon, OD

    Paul S Crismon, OD

    1.0(1 review)
    1.7 mi

    I am writing this review on behalf of my 22 yr old sister, who I assisted during this appointment /…read moreprocess. I can't stress enough to double , triple check your Medical / Insurance benefits before coming to this particular optometrist. I called Medical before scheduling an appt at this office to confirm what Medical covered for Optometry services. I was told the annual exam, frames etc etc. I then call VSP and confirm benefits as well. I found this office through the VSP Website. I called and provided the medical information and was told they did assist with her type of coverage. So we arrive to the appointment 20 mins late and they still take my sister in which I truly appreciate. I was told I could wait for my sister in the waiting area right next to the exam rooms which I also thought was nice because I have a toddler and truth be told they can be a handful near frames. As soon as my sister comes out she is told by Aurora that her Medical does not cover frames because she's over 21. I never thought about the age factor and believed Aurora. So my sister picks all sorts of frames that Aurora kindly helps her to pick out and my sister sits down and Aurora starts giving us the breakdown of the last pair my sister likes which was an off brand frame (Dragon) The total comes out to $516. My sister is on the higher side of astigmatism so I don't doubt automatically paying the full amount for her since I know my sister has no job and medical doesn't cover. I come home and review the medical information and indeed frames are covered but still doubting myself I call Medical and they confirmed benefits through VSP. I call VSP again and they confirm Adult Benefits for my sister as well as frame coverage. Now I'm upset and call the Optometry. I communicate to Aurora that frames are indeed covered. Aurora tells me she ran my sisters benefits and it showed frames weren't covered but that she would call VSP and confirm. Aurora calls me back and confirms coverage and tells me that Medical covers very basic frames with no upgrades of what the optometrist recommended. Aurora reminds me that there are No Cancellations for the $516.00 because everything is submitted electronically. At this point I stated there has to be some type of cancellation because it is unfair to a Medical recipient to be told there is no coverage when in reality there is. I asked that she speak to her manager and if there was a difference to be paid for the upgrades I'd be more than willing to pay for it. Again she insisted my sister could get the Medical pair as the 2nd pair and avoided the cancellation topic. Aurora tells me she will speak to her manager and call me back. The manager Patricia calls my sisters phone back within 10-15 minutes and explains the same scenario.... They will provide the Medical pair as the second pair and the glasses that are paid for will arrive on Tuesday therefore the cancellation option was avoided as well. I was in the restroom when my sister tells me about this response and I call the office back with an upset tone of voice . I asked Patricia to do the right thing and reimburse the money and provide the Medical authorized frames. Patricia tells me all the differences and the longer waiting period and of course I immediately state that's not a problem. Patricia asks if we would like to head back to the optometrist and choose the authorized frames. We agreed to a 1:45 appt. I arrive with my sister and we are assisted by Aurora who shows my sister the Medical options. Aurora tells me that this situation was not their fault and that it was Medicals fault not quite sure why I needed to know this when all I asked for was a fair decision. She stated the manager felt really bad and wanted to Offer the cancellation or a $60 discount on top of the second pair of frames covered by medical. I asked for a full cancellation and my sister didn't like the Medical option so we opted for the prescription to go elsewhere. The cancellation was processed. I leave the place feeling relieved and stay in the parking lot searching for other Optometry locations for my sisters glasses. I call another place and they kindly ask that this optometrist office release the authorization for frames and lenses. I walk back in to the location and see Aurora, I ask if she can release the authorization and she said I could call VSP and speak to whoever I was speaking to because there were no benefits used. Aurora then tells me the lady can call VSP. I step out and took care of business elsewhere. This is my experience, definitely don't recommend them.

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    Paul S Crismon, OD
    Paul S Crismon, OD
    Paul S Crismon, OD

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    Costco Optical - opticians - Updated May 2026

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