About a year ago I went into LensCrafters to get my first reading glasses prescription and I wanted my experience to be Unique so I bought my self a pair of Meta Glasses with transition lens and Video and Bluetooth the works. Being so new to technology I wanted to learn everything about fist new glasses and Bamm!! I met Amanda such a very intelligent attentive young lady. She explain how to work the glasses with such detail and she was smiling all the time and was very helpful We downloaded the Meta app and connected to my phone so I can record videos and take pictures cool I was a kid with a new toy... Thank you Amanda for that experience you let me have and thank you to all the staff that work in me getting my new glasses very very satisfied. I bout an extended warranty for my glasses and yes I came back for a new set and not only I have no problems getting a new pair I got upgraded to Meta second generation for free since gen1 was not available anymore I believe I only pay a copay of $100 dollars. And this lady's are amazing. thank you again Amanda. read more

One of the best lens crafters I have been to. Staffed extremely welcoming, store was well organized, had an efficient experience overall. I will be coming back here every single time. read more

Staff was super friendly and made the process quick and easy. They even helped me pick out frames and explained add-ons such as blue light and antiglare. Definitely recommend! read more

Was in there for ten mins ready to purchase a new set of classes and was not greeted or acknowledged. Left after ten mins of no acknowledgment. read more

I have been coming to LensCrafters for a few years now for my yearly eye exam, and I ONLY schedule my appointment with Dr. Jenny Park. I absolutely love Dr. Park! She has the most charming personality! She's sweet, knowledgeable, and always makes me feel welcome. What I appreciate most is that she remembers the conversations we had during my last visit a year ago! It is personal touch that makes all the difference. The staff member who conducts the preliminary eye tests is also very kind and welcoming, which adds to the positive experience every time I visit. Not to toot my own horn, but... toot toot! I have had 20/20 vision since elementary school, and I always made it a point to take care of my eyes. I know vision tends to decline with age, but mine has stayed steady at 20/20 and sometimes even 20/15 on a good day! I can usually read more than half of the letters on the 20/15 line. Some of my eye-care habits: I never look directly at the sun (part vampire here), I'm hardly ever on my phone (too much screen time isn't good for your eyes), and I rarely watch TV (unless it's basketball season!). That said, my job does require me to spend more time on the computer, so I make a conscious effort to take visual breaks: I get up, walk around, or close my eyes for a moment. With the shift to digital work, especially since COVID-19, when my screen time increased, I noticed occasional headaches while using the computer. Dr. Park suggested more frequent visual breaks and a pair of glasses with a very light prescription and blue light blockers to help reduce eye strain. I ordered a pair and expect to pick them up within the week. She said to only use them when I have to be in the computer for long hours and that help with the headaches. Overall, I keep coming back to this LensCrafters for my eye exam because of Dr. Jenny Park! She is simply the best. read more

ANGELA CARBAJAL My experience with the assistant manager Miss Angela Carbajal Was extremely amazing!!! She was overly helpful and made my simple nose pad replacement such a joy!! Thank you so much for all your help and I appreciate your kindness and support. She helped restore my Marc Jacob's sunglasses I've had over 10 years read more

LensCrafters - Eyewear & Opticians Near Me - Cerritos, California

Exceptional customer service! Thank you to all of the staff. You provided the care we needed. read more

Worst decision to come here!! Purchased a pair of Meta Ai I wanted them with prescription and was told I would get the original lenses back They took longer than promised to have my glasses ready and then they said I can't have the original lenses. Emailed was sent to Jeff at regional whatever that means I hopes of getting my original lenses. If I don't it is a total rip off!!! DO NOT COME HERE!!!! read more

I want to thank Sandra Hightower for her excellent assistance. I was in love with a style of sunglasses that said cannot accommodate prescription lenses, however, she found a way to make it happen for me!! She is amazing. Excellent service. read more

kayla was amazing she was so great with my girls and very helpful and she really knows her stuff.. LensCrafters has always been my go to place for lenses and glasses for my daughters. Thank you so much LensCrafters for having an amazing employee. I would definitely be back here at this location.... read more

LensCrafters - Eyewear & Opticians Near Me - Cerritos, California

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Jessica was extremely helpful, very polite and attentive. She went above and beyond to make sure my glasses were fitted correctly! Thank you Jessica! read more

Came in this morning for adjustment on a couple of my sunglasses. The LensCrafters team were very friendly and were able to fix them . They did a great job and definitely recommend ! Thank you guys ! read more

They charge you for exams without you even knowing without your consent. They don't explain pricing for anything they just charge you at the end no questions asked. They dont explain to be exact the person that attend me was Emely. So unprofessional. read more

Rebecca, the Team Lead, is finally back and she again gave our family superb customer service, helping us afford premium eyeglasses at a discount cost. We will start coming back to the Cerritos Lenscrafters store because of Rebecca and her excellent assistance. Last year, the person who assisted our family wasn't as accommodating (she did not give us the same discounts), and so we did not get glasses then. read more

I had a purchase made 2 weeks ago , maybe more for both my son and daughter and I have only received 1 pair. This is insane! This has never happened before, to top it off my "warranty" was apparently expired and I had to pay again when all I wanted was the lens to be replaced because of a scratch on my sons glasses. I had to go elsewhere to purchase glasses again for him since I have not received them from your company! Never again returning to this store. read more

Excellent! I was helped while waiting only for a couple minutes. The initial employee who did the prescreening was very cordial patient and knowledgeable. The doctor Was amazing and his knowledge on vision was superb. The assistant that helped me get the frames in the lenses squared away was nothing short of exceptional. All around this branch deserves 10 stars. read more

Thank you Daniela for your help today! It was getting busy and she made time for us and helped reshape my boyfriend's sunglasses because they were too tight! She also cleaned his lenses and had a great vibe! Need more employees like her!!! read more

Got my glasses adjusted by Daniela, she was super helpful and got me right! Would definitely recommend anyone in the area to come for glasses needs. read more

No customer service at all. After entering I went to the counter and asked for prescription Ray Bans..."in the front, pick out what you want and bring it back here"....was the first response. Wow! No help, just a do it yourself kind place now. I found 2 pairs that would work but I needed advise on the difference, so I went back to the front desk as originally instructed, and then was directed to "go sit down, it'll be a minute"....not friendly, not unfriendly....robotic. After 25 minutes, with 4 employees talking, going from front to back, on the phone, on the computer...I left. No attempt to help,assist. or even SELL. Won't be back!! read more

Just had my worst nightmare turned into a dream come true because of Rebecca V! Needed to get my glasses fixed before moving across the country. Store was busy but the well staffed Lens Crafters had Rebecca available to help me in less than 3 minutes! Thank you so much!!!! read more

Let me start off my saying Kayla was AMAZING!! She provided excellent customer service & was extremely knowledgeable about their products they provided at LensCrafters. 10/10 would highly recommend this location!! read more

Best LensCrafters I've ever been to. All the lady's there were kind and courteous with my wife and kids! Thank you! read more

I came into the location to make an appointment to see the optometrist. I asked the ladies there , if there was an optometrist on site. Mrs Jocelyn was quick to answer "There are no appointments for today." In a short tone seemingly too busy talking with each other not wanting to assist me. I don't know if she was having an off day but the tone in making just an appointment was rude and off putting. I was not looking for an appointment for today but to schedule one for a later date. Her attitude seems to be too much of a hassle just to make a future appointment. If just making a simple appointment was too much of a hassle from their internal employee conversation then I'm re thinking my business is too much of a hassle as well. I will be canceling. Thank you. read more

I lost my eyeglasses so I needed some new glasses ASAP. I called LensCrafters in advance to see how soon they could have my glasses ready. They told me they could have it ready on the same day (which is awesome, because most places take a week or more to make) so I scheduled my appointment with them. Shortly after arriving, Olivia brought me in for my appointment. She's a sweetheart, she even let my boyfriend come in with me for support lol she started off the appointment with the eye pressure test (where they puff air in your eyes) & took pictures of my eyes. Olivia answered all of the questions I had regarding my eye exam. I literally thought she was the doctor because of how informative she was. But after taking the photos/eye pressure test, she assured me Dr Park would be taking over to complete the rest of the eye exam. Dr Park was great as well! She went over each row of letters to test out each eye to see which lens would work best for my new glasses. She was very patient with me, as I would switch back & forth to see which lens was most compatible for my eyes. She also went above & beyond by giving me recommendations (ways to prevent dry eyes) after completing my eye exam, I went back to the main room to browse the store for my new glasses. Jocelyn is the one that further "assisted" me. Although, this is where my appointment experience drastically went downhill. I paid for my eye exam & I requested a copy of the receipt (so I can get reimbursed by my company) and I even requested a copy of my eye prescription (to keep with the rest of my medical records) but she refused to give my my eye prescription & gave me some BS on how she cannot give me my prescription (even after I paid for it) which made me feel extremely uncomfortable (because I was planning on buying my glasses from LensCrafters anyway) She measured my pupillary eye distance & went over pricing. At this point, I just wanted the appointment to be over with so I could get my glasses already. After I refused to get additional add-ons (like blue screen protection, etc) she told me my glasses wouldn't be ready until the following day (even after I confirmed in advance about the turn-around time) I was desperate for my glasses so I paid & left. End result: I'm happy with my glasses (they weren't cheap: I just learned they have cheaper options near the back, but it's practically hidden lol) they have a wide variety of designer brands, if that's what you're looking for. And on a positive note, this place is open on Sundays! read more

Jocelyn made my visit a breeze . She was very professional & efficient . I will definitely be a returning customer . Thank you for the legendary service read more

I love LensCrafters but steer CLEAR from this location. Associates unfortunately don't know what they're talking about and give false information over the phone. I called all day and asked all my questions before going into the store ( it's out of my way so i wanted to be sure ) just to be told completely opposite things in person AND in a rude way. To the lady at the cash register, With peace and love,just go and find a new job honey. You're miserable and rude and it doesn't seem like they trained you or you have any interest in this profession. I hope you find happiness and stop being a total B word to the paying customers that are coming in. Also you're smart for wearing a mask and not a name tag because with your attitude and incompetence im sure you would've been fired by now. read more

I am really disappointed, I bought a Bulgary eye glasses last November 2023., this was expensive i paid around 850 dollars . Now , i went to repair my glasses and they said i do not have insurance plan on my records. I am upset with this situation because i have bought at least 8 pairs of eye glasses . I ALWAYS buy insurance plan to all my prescriptions because i know that something can happens and my eye glasses are really important . read more

Let me tell you, I actually had high hopes for a positive experience here. I was stoked that they had better availability than target or Walmart optical, my usual go-to places. The optometrist herself was beyond amazing. But I'm honestly shocked that I had better experiences with target and walmart. First of all, I think the other places have more transparency on what they have available. This place hides all the more affordable frames towards the back near the desks and it almost looks like that area isn't for customers. Ofcourse all the designer stuff is at the front. No worries for me though, I was looking to spend a little extra this time. I was here to buy both glasses and contacts. next, when I had finished up with the optometrist, the girl who assisted me really struggled with her job. Didn't remember the right code to use for my insurance. Couldn't remember how to enter things. Blamed the new system. ok, whatever. She asked about the UV lenses and I specifically asked if there was any color to them. She said no and I said perfect. I asked if the the glasses could be shipped to me. She said no. Please remember this for later on. I asked for solution and a contact lenses case to purchase. She seemed to have trouble at the register and forgot. I didn't want to bring it up so I left. I get a call that my contacts were ready. I said I would wait until my glasses were done. 2 weeks later, I go pick up my glasses and contacts. GUESS WHAT COLOR MY GLASSES LENSES WERE?! Yellow. Hahaha! Like seriously? And then guess what they offer that they said before they couldn't do??...if I would like them shipped to me. Oh and they blamed the system. Again. They didn't offer anything for my time and trouble, even knowing that I wasn't from the area...Just that they would try expedite them getting fixed. The funniest thing of all is, as they brought the glasses to me, they told me they noted they were yellow when they knew I wanted clear. Why didn't they notice this before I got notified that they were ready for pick up? So I come back a week and a half later and the glasses were correct this time. Then they brought up something about a refund. I wasn't made aware of a refund. So then they say "oh..the refund was for someone else" which I honestly didn't believe now. Either they were being stingy or they really do mess up a lot. They can't even keep track of things. All in all, if target and Walmart have their ducks in a row and optometry isn't even their specialty, I really feel LensCrafters should too considering that this is what they do Day in and day out. Never again. read more

Came here because I heard they could help me replace the broken nose pads on my older sunglasses. It was near closing yet Alexis cheerfully went above and beyond to not only replace, but even clean, my nose pieces. Even though I didn't purchase the glasses from her store. Excellent service, highly recommend! Thank you, Alexis! read more

Ordered a pair of glasses online, needed to have them adjusted to fit me better, this is a decent sized location in Los Cerritos mall, there weren't too many ppl on a Sunday afternoon so we didn't have to wait long. The lady who provided the adjustment service was very nice and patient. My Burberry glasses were not that flexible, it was not easy to adjust them, but she did her best. The result was somewhat ideal, think I would come back here to do adjustments whenever I need it. read more

LensCrafters - Eyewear & Opticians Near Me - Cerritos, California

Had a great experience today with Sandra, she was super patient, helpful and informative. I had gone on Sunday for an exam and unfortunately the person who checked my insurance couldn't find my info so I paid out of pocket for a full eye exam, luckily I called a few days later to inquire about my records and I asked another time if they accepted my insurance and Angela was able to verify and sure enough they did. I was able to get a refund/payment adjustment and use my full benefits. It took me a while to decide on a pair if glasses but Sandra allowed me the time and space to make up my mind without pressure. She also gave me quotes with their current promotions in the event that I want to take advantage. In 2 weeks my glasses will be ready and hope that everything turns out well, if anything changes I will update you all but in the meantime thank you so so much Sandra and Angela. read more

i visited this location on 3-3-2024 i called in advance and ask if the accept my ins.they checked and said yes.when i arrived i asked again,the girl in the front double checked and said they cover the frame and for the rest the optomertist will let me know.so,i went to have my eyes examed and she checked and said my share is $39.and i said ok but what about the lens? and she said front desk will let me know.so,exam was done and i went to the front,and here comes the salesman surprise,total $484.my share after insurance.$1310.without insurance..now that's what i call professional hit and run.they could've check ins.for lens first but they trap you with exam first..i paid $89.for exam and drove to costco.done with $99.bux without insurance. read more

Needed a frame adjustment, and Rebecca was awesome. Meticulous, very professional and friendly. Highly recommended.

Just walked in for a small repair. Justin assisted me right away and with a few minutes I was out the door! Thank you Justin!

I had the best service from Rebecca, she was very friendly. I waited till the last day to get my 2nd set of glasses and was very happy with the accuracy on the timing. Would go back anytime. read more

I came here on a Saturday and it took forever to see the doctor. I came to get a glasses prescription here. Honestly I felt like she was rushing. I didn't think anything of it but come to find out a few months later my prescription was wrong. I recently went to another optometrist for a contacts prescription. She checked my glasses and they had the prescription wrong. No Bueno :( read more

Dr. Park and the staff of this particular LensCrafters were just superb. Very kind and super knowledgeable and helpful. My eye exam with Dr. Park was not only beneficial but the considerate information that she provided for me was very informative in helping me understand my vision and what options are available for someone with my needs. The selection of frames and costs were very reasonable. The wait time for getting my new pair of glasses was fast as well. All the staff were super polite and patient. Highly recommended. read more

Had an appointment at 11am. It wasn't till 11:30 that I asked about my appointment again for a representative to say that they would assist shortly. When representative assisted I ask about the delay but brushed it off by saying those were questions for the doctor. This was my 3rd visit since I was in the process of fitting contacts. Every visit was a negative one so decided this one would be the last one since the service was worst from the previous 2. Decided to cancel the contacts, in the process the representative mentioned that the manager named Jenni had to cancel the order. In the cancellation process the manager named Jenni never apologized or even inquired about the experience. No sure how a leader is leading people when she has no sense of sympathy when it comes to customer service. read more

I paid for my eye exam. Doctor referred me to a specialist for a known eye problem I have had for 30 years. Doctor refused to give me my prescription. This is against the law. FTC.gov/eyeglasses UPDATE: After being a PITA and filing the appropriate complaints, I was emailed my prescription. This was after they offered to have another doctor do a new exam for free. Uh, no thank you. Too much of my time wasted already. read more

Great service Friendly staff Greeted upon entering Above and beyond helpful Great deals, saved a ton of money, was given all discounts available Assistant manager was amazing and funny Had two employees working on us at once to speed up the process (one for glasses, another for contacts) Glasses done same day Will definitely be returning read more