Very clean. Very modern. They handled our double appt really efficiently (my young son and I)…read more Being new to the world of having to need glasses they were very helpful and knowledgeable and answered all of my naive questions in detail. Highly recommend.

Really happy with my experience at Redwood eye clinic. Excellent customer service and a great…read moreselection of frames.

Absolutely the best place to buy quality glasses. I have been buying glasses yearly since 2000…read more The glass lens are only the best. The same is true for the frames. His workmanship and attention to detail simply superb.

I live shopping for glasses so I was excited when my friend asked if I could help her pick out…read moreglasses. We found a pair for her and me, too! Pros: -Fantastic customer service - they listen to you, help you find the right shape, fit, thoroughly explore all options. - reasonable cost and they work with insurance - walked away with a fantastic glass cleaner and case - spent a lot of time getting the perfect fit - low pressure, honest service - I walked in a week later bc a screw fell out of a different pair of glasses . They fixed me up in no time! In both cases, we found a pair we liked but wanted a different color. They pulled up the options and we both ordered a different color to try. Took about a week for them to come in, no obligations to try. I'm all for supporting small businesses and this one definitely knocked it out of the park!

We make a appointment and when we came in the lady that check us in she was very nice but when they…read moretook us back the lady that was doing they pre-exam was so rude and racist and then we went inside the doctor was rude tell my other daughter to be quit

Kara Clark has been unbelievably helpful at Visionworks. She is exceedingly knowledgeable about…read morecontacts, glasses, and eye care. I have watched her handle difficult customers with calm, grace, and assertion. She also tightened and adjusted all of my frames, whether purchased in the shop or not. Kara's excellent customer service and confident demeanor makes me love going into Visionworks.

Very disappointing experience. The staff showed unprofessional behavior and the overall treatment…read morewas poor. The service lacked attention to detail, and it felt like the team was inexperienced and not properly trained. I would not recommend this place based on my experience.

As a new patient, establishing care anywhere can be daunting. But it was so easy here! With online…read morebooking requests and texted communication I felt taken care of every step of the way. My exam was timely and informative. Dr Nguyen explained my prescription in a way that made sense to me and didn't use any complicated jargon. I felt at ease the entire time and never was pressured at all. You will be taken care of here! They also repaired my glasses that I'd badly bent over the summer which I thought would be beyond repair. Amazing!

I had an excellent appointment with Dr. Nguyen! It was like being treated be your friend. He was so…read moreeasy to talk to, yet very informative. He answered all my questions and addressed my concerns with care and clarity. He made my appointment fun and engaging while also being very thorough and educated me on steps to take for eye health. I will definitely be back here for my next check up. I strongly recommend Dr. Nguyen. Special shoutout to the front desk staff and nurse as well. They were welcoming and friendly.

They were extremely helpful! Very friendly staff they went the extra mile in calling my insurance…read morefor me. They helped me save money! Stephanie and Winnie for sure made my life much better during this visit!

KEEP LOOKING... I cannot recommend this place…read more The exams were good until we decided to order glasses. I asked for progressive bifocals with anti-reflective, and transitions lenses. The same type of lenses I have gotten for the past ~20 years. When receiving my glasses from Valerie I mentioned that they have a grayish yellow tint. I'm not a fan of this coloration on the lens as they create a raccoon eye affect. Additionally, I happened to drop the glasses on the floor (from waist height) and one of the lenses popped out. Seems like workmanship might have been an issue. She says she asked for the lab to redo the lens to correct the tint while reinserting the lens. Yet, when the glasses were returned, they still had the coloration added. I don't believe they changed the lens at all. And this is where I have a problem with customer service. When I pointed out that the problem persists I was dismissed and made to feel as if I created the issue and it is not their problem. I asked Valerie if she could just check with the lab and ask for their help in determining the problem. Her response was to yell at me that they have already sent the glasses back once and there is nothing else they can do. Now that I have used my insurance allowance with them I cannot order new lenses with another shop unless I pay out of pocket. Very disappointing. Two other areas of concern: 1. You need a separate appointment from your exam, in order to shop for glasses. The technician (Valerie) needs to unlock each pair of glasses from the case before you can try them on. 2. The parking situation in Chelsea village can be described as "difficult" at best. Paid parking requires that you sign up with personal information that is kept on file. All of this makes the entire experience less than desirable for a repeat. I cannot recommend this place.

The lady working there was super nice to adjust my frame even though it wasn't purchased there…read more Fixed my discomfort on the first try.

I was delighted with the service and the attention to detail at this fine store. Dr. Schiller,…read moreduring a regular eye exam, caught a very slight irregularity that could've become a very serious health issue in the future, if not addressed right away. I could not be more delighted with the care shown by the entire staff at Bella Vision in Woodinville. I would highly recommend this location to all my friends and family. Best care and attention to detail by Dr. Schiller and her entire staff, I've ever received with any optical exam. If I could give Bella Vision of Woodinville 10 stars, I would!!!!

I wish I could give this business ZERO stars! Or even -5 stars…read more I had a HORRIBLE experience there.... I've been a frames & lens customer there for a couple years with no problem until recently. I ordered my glasses & lenses June 23rd, 2021. I waited 3 weeks for them to come in, despite the receptionist writing down they would be in in 7-10 business days. When I called to inquire where my glasses were after 14 days, & pointed out they had said 7-10 business days, the receptionist said she never said or wrote that on my receipt! I have the receipt for proof. She denied it was her who helped me but I clearly know who I worked with! Does she think I'm blind & dumb??? When my glasses finally arrived, I went to get them & she refused to let me in to make sure they fit right or were comfortable. Everywhere I have ever purchased glasses has done a fitting to make sure they were right! I went to my car, go to put on my new glasses & discovered they had ordered the wrong frames! I went back & asked if I could keep the wrong ones until the right ones came in & this same receptionist told me they couldn't do that. Now keep in mind again, they will not let you in the office. They come unlock the door, stand guard through the crack & lock it behind them while they check on things. You're left standing in the sidewalk until they come unlock & crack the door to talk to you again. So I left with my old, wrong prescription glasses & STILL waited, 7 WEEKS later now, for my order. I called the end of July asking where my glasses are & the same receptionist now told me "special orders take longer". THEY WEREN'T SPECIAL ORDERED! She also told me that I could come get the wrong frames & use them until the right ones come in! When I asked why she had initially denied this request, she claimed the conversation never took place & denied she would have said that. Does she think I'm deaf too??? This woman is a flat out liar. How she's managed to remain employed at Bella Vision Woodinville is beyond me. How many customers does she pull this act on? There is no "corporate office" to contact, all Bella Vision in Redmond did was give me the "General Manager's" email. I emailed her, basically this post, and have never heard a word back from her. Go figure. Communication with this business is zero. Ironically, after I emailed her, my frames MAGICALLY showed up today! This twit receptionist claimed she left me a voicemail that they had come in.... She also claimed she'd left me a voicemail giving me the status of my correct frame order. My phone rings just fine, and I receive daily voicemails. There were no calls or voicemails from her. She lied again. Fortunately, I was finally able to pick up my glasses today. This time, she let me in & made sure they fit correctly. Ironic since she refused to do it originally. I will never go to Bella Vision Woodinville ever again & I caution you not to either. There's a reason they have so many bad reviews.