Surprised w the 3 star reviews. Costco offers the best prices for tires because there doesn't seem like an incentive like at other car places. As someone who can spend hours at Costco, it is nice they offer this service. The staff was fun and accommodating of me and my toddler. Jeff provided kind and great service! Next time you want to get the torque checked out, just check in and park around the tire center. They were able to check in a jiffy. I felt my car running better after my service being completed. It was nice to get gas right after. There seems to never be a line! read more

Costco Tire Center - Tires Near Me - Vista, California

After shopping at this Costco warehouse, I wanted to check my tire pressures ... and top off. This Tire Center is smaller than most in my experience. There are two Self-Service air pumps are around the back of the building, beyond the service bays. read more

Costco Tire Center - Tire Air Pump - Tires Near Me - Vista, California

Thank you for letting me know that I ordered the incorrect tires, helping with the return, showing me the correct tires to order, AND being honest about me not needing new tires right away! Truly appreciate the service! read more

Service here sucks! I have an appointment to replace one damaged tire. Waited for over 3 hours. Not going back here again. read more

Costco Tire Center - Still waiting for my car to be fixed. It's over 3 hours. - Tires Near Me - Vista, California

I'm done with these guys. They make people feel guilty for asking what is taking so long, even though they promised getting done in 2 hours, but inexplicably taking 3+ hours. Been giving them business for 30 years, and they're more condescending than ever. Costco is becoming like Walmart. They have forced me to consider alternatives options. read more

Less than ZERO! Every single rim is damaged and or bent with missing parts. Took my Mini in for new Michelins. Service was OK took 2 hours BUT. . they TRASHED all 4 of my rims!!! I was not feeling well that day and turned out I had contracted COVID/was sick for a month. Didn't think to inspect my wheels before I left that shop so it's been too long now to do anything about it. Zoom in to the photos. It's a shame. BEWARE! Make certain they do no damage to your wheels. read more

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Friday I went to the tire center around 5pm for a flat, the lady that greeted me seemed eager to leave work, at least that was the impression I got. Right away she stated that there was no way my car could be fixed that evening nor Saturday as she didn't have exact tires that I requested. Tires would not be in till Sunday. Ok, I agreed to leave my car there but what baffled me is that Saturday morning, not even 30 minutes into opening, that a guy from Costco called asking me about which tires I needed, if 2 or 4 tires, I answered him. Now tell me why when I asked him if those 2 tires were in stock to match the exact 2 that I wasn't going to change and he said ", yes they are in stock. So why did the young lady that initially took my order said differently? I don't get it. I got the impression that they pick and choose who they wanna help and make others just wait, and wait for days, why?!! Then to top it off I had my dog in the shopping cart outside in the parking lot and here comes a general manager, saying that dogs are not allowed in shopping carts, that it's a health hazard/violation . Let's add that he came at me so rude and annoyed. At least he could of been nice about it. Then after about 5 minutes when I was sitting on a bench outside with my dog he passes by me and just stares at me with this annoyed look. He could of done a better job on his customer skills....just saying read more

Don't understand the point of making an appointment when it's two and a half hours past your appointment time and they still haven't even looked at your vehicle. Usually don't have a problem with Costco Tire Center, but this is ridiculous. Tire repair due to nail covered under warranty and took nearly 4 hours. Unsatisfactory. read more

After having made an appointment, they tried to make me wait an hour and a half to remove a screw from my tire! This is after the girl took a phone call while I was standing right in front of her, treated me like I didn't exist. Im not waiting... I'll go to Discount tire instead. At least they treat me like I matter! read more

Loved getting brand name, good quality and great value tires at Costco. My issues with this tire shop seems to be communication. Had paid for my tires on line and appt time offered was over a week or 2 away. That seemed odd, as northern cal Costco was the last one I had purchased tires from & I don't remember an appt system. Decided to ck over the phone and they said to just drop it off at opening. Went the next day at opening , quick check in and friendly counter service, said the pick up time would be around 2 pm and they would call me. 5pm still had not received a call so tried calling the tire center. Just let it ring over dozens of times x 3, NEVER answered, so decided to just head over at 7pm as it should be ready or I would receive a call. Sometime around 7:30 pm arrived back at center, and was told my car would be ready about 8:30. Nice counter service person again but NO explanation as to why I was never notified of pick up time, or explanation for their phone never being answered, or apology for either. Costco Tire Center Management suggestions: give better information, I don't expect exact pickup time, but over 6 hour inaccurate not acceptable! Don't tell your customers you'll call them if that is not going to happen AND there is no one answering your phone! A 3, (my company) or 5 or even 10 ring might be acceptable, or get an answering system & call your customer back if you're busy and can't answer in a timely manner! A call 3 times and ring over dozens of times unanswered is really unacceptable and if your working employees can hear that, it's got to be annoying and distracting from their work! But if the hope is to get customers to spend more inside the store-it worked! I spent way more than I planned to in 2 visits inside the store while my tires were being put on. But that's on me unless it's all part of a Costco plan? The reason I can give this a 3 star review is that when I picked up my car-I was given all kinds of good info on where to go if rotation, repairs or discounts on general car service is needed. And I've never been offered or told to come back within 20 miles for lug tightening/adjustment-& that was so easy. Pull up to the back bays and taken care of within 5 minutes. So-tire brands & prices: A. Location and ease of buying tires: A. Friendly, courteous customer service: A-, Estimation of ready/pick up time: D-, Answering your ringing posted phone number: F, Overall customer communication: D. read more

This location is so amazing. I was in such a bind, with 4 tires needing to be changed and closing time quickly approaching. I guarentee that any other tire center would have barely listened to my words, and would keep repeating "we can have it done by 11am tomorrow ma'am." This team of men saw how much of a bind I was in and went beyond to get new tires on my car. I cannot write a good enough review, praising their profession skills as well as their empathetic and truly gracious spirits. (sounds cheesy, but I am 100% genuine). I will be going to this location for tire and other car services for as long as I can. I really recommend you do as well. These men are fire! read more

Costco Tire Center - Tires Near Me - Vista, California

I bought a set of tires at this Costco a year ago. Yesterday I had a slow leak caused by a nail in a tire. After 3 unanswered calls in 3 hours, someone finally answered at 8pm. I mentioned the slow leak and the fact that I had a wheel lock but the key was missing. The person said they would not be able to do the repair without the wheel lock key. I was surprised there was not a way for them to remove the lock. The next morning I called Discount Tire in Vista and they were able to remove the lock and repair the tire in 30 minutes. I have been a Costco/Price Club member for 35 years. I love Costco but will be buying future tires elsewhere. The tire center seems to be short staffed. read more

I called a couple of close by Costco Tire Centers and this was the only tire center that was able to take the time to further assist me. (Other centers told me to call back at a later time or drop by). It turns out my tire specifications wasn't a common size and would need to be ordered. Since it was less than a week from Christmas and I wanted new tires in by Christmas for a road trip, I ordered my tires at this location. I was assisted by a nice guy and estimated my tires would arrive within the next day or two. He also ensured me that he would call when they get in, so I could schedule an appointment ASAP. 2 days later, I received a call from the same guy that helped assist me to make an appointment! Scheduled my appointment the following day. Tires replaced within the hour! Had a great experience and would highly recommend this location! BTW If your existing tire valve caps are black they will change them to green (Costco only carries green.) I didn't like the green so I asked them to retrieve my black valve caps. I did however keep the green caps just encase. If you have aluminum or special caps they will put those back, but you can make sure. read more

Service is HORRIBLY slow. I've purchased tires many times here and the experience has been painfully slow EVERY time. Good luck getting someone to answer the phone if you call the tire center. Walk in there and be ready to wait wait and wait until someone from the back shows up. Many other tire centers out there that price match and offer MUCH better customer service. Last time I buy tires from here. read more

Since Santa Claus didn't bring me tires for Christmas, I had to spend the money I received from Christmas towards new tires. As any good bargain hunter, I searched a few places before finally deciding on Costco. While many other companies have deals of 'Buy 3 Get 1 Free' or 'Buy 2 Get 2 Free', Costco deal ended being the same as all the other companies, plus or minus a few dollars. In the past, I've gone to Evans Tires and Discount Tires, but after looking at past receipts, I saw they nickel and dime for everything! Tire alignment, extra $$. Tire rotation, extra $$. Extra Warranty, extra EXTRA $$. PER TIRE! It's time to stop the ridiculousness! Since Christmas fell on a Saturday & needed tires ASAP, ergo I had to get them on Sunday. Costco Tire Center is open on Sunday whereas all other tire places are closed. While I didn't get the tires done that day, I did order them, which saved me an extra day because I would of had to wait until Monday to order the tires at the other businesses. Also, Costco is known for their guarantee and warranty! They really stand behind their products and I KNOW that if I have any problems with their tires, I could have them fixed without the headache. Other companies put the tires on before you have a chance to look at them & there has been a lot of fraud with tires because the consumer just assumes he/she are getting brand new tires when reality is they aren't. Costco Technicians had no problem with me looking at the tires after they were delivered BEFORE they were put on the car. Lastly, all other companies put on the tires and once they're done, you're on your way. What Costco does is GO THE EXTRA MILE! After you put 25 miles on your new tires, they tell you to come back so they can check the tires again to see if they tightened the lug-nuts enough! All in all, I couldn't be happier with my new tires and I'm happy I got them before El Niño came! P.S. If you have the Black 'Executive' Costco Card, the one where you earn a percentage back every year, you can use that card when buying your tires. So in the long run, the tires are actually cheaper than the other places! read more

No one at the front desk for over 10 mins, tried calling the next day, no one picks up the phone. Do they even want our business? Don't waste your time getting tires at Costco, go to Discount Tires where you can get just as good of a deal and people to actually greet you. read more

My whole family buy car tires at costco tire center for more than 15 years. Recently, when we moved to Vista and our 3 cars have tire replaced at Vista Costco tire center. Each car had a flat tire. According to Costco policy, the flat tire will be replaced at no cost. Every time, we experience the following scheme. 1. They don't take walk in. 2. We called for appointment when they first open, 10:00am. We were told to bring our car in after 2pm. Notice they don't ask for our name until I ask them to write it down. 3. I came in as scheduled, they said there was no appointment under my name. 4. Since there is no appointment, they told me to leave the car and come back. 5. They said that I may have to replace the tire depending on where the leak is. 6. I asked them to go check quickly, at other tire shop, I was asked to roll the car slowly forward to look for the nail. This process took about 3 minutes. But at this center, they said they had to remove the tire and always there are 5 cars in front of me. Three incidents, over the last 12 month's, always 5 cars, what a coincident. I had to wait. 7. They wait until closing time to tell me that I have to replace the tire and I have to come back next day to pick it up. 8. They never let me see my old tire the next day. I can believe their honesty if it happens once but three times with the same story. THIS IS A SCHEME AND IT NEEDS TO STOP. read more

All costcos had a 2 week period to get a appointment in. I called these guys and they said to drop it off and it would be all day for the car to be done. No problem. These guys mainly operate off appointment and do what they can for walk in's. They had my car taken care of and I'm super happy with the results for my wheel balance. Great guys there and service!!! Everyone else needs to learn a bit about patience who are haters their reviews. The world doesn't revolve around you, savvy? read more

Very slow service here. Very rarely is there anyone at the counter to help you and people constantly walk by you saying 1 second. Plan to take 15-30 mins to get helped with when there's only one person ahead of you. This is of course waiting in line, not getting the tires installed. To top it off the discounts they have aren't that good and they don't do wheel alignment which is an extra cost to do somewhere else. read more

Matt & Bob we're so helpful when I had a screw in my tire. Matt said I'd get a call as soon as possible in the morning about when my new tire would be delivered. I never received a call but I wasn't unhappy! I'm aware things happen & things get postponed unexpectedly but I figured I'd call at 11:30am & see how things were going over there regarding the delivery. My tire went flat over night so I was a little rushed to get a new one. Shawn picked up & I said "hello I was supposed to receive a call this morning regarding the delivery of my tire my last name is ____". This man goes "well you haven't received a call yet have you?" In this most sarcastic tone. I said "no" & he said "then the tire wouldn't be delivered yet would it?" & I go "no". As soon as I asked for his name he tried playing nice fully knowing what I was going to do. I get people have bad days, but no reason to blatantly disrespect someone. It's also a common stereotype that car shops treat women disrespectful & I don't know if it was because I am a woman he decided to treat me that way but I don't know. Love Matt & Bob though!!!! read more

Very slow service here. Very rarely is there anyone at the counter to help you and people constantly walk by you saying 1 second. Plan to take 15-25 mins to get helped with when there's only one person ahead of you. This is of course waiting in line, not getting the tires installed. They have appointments for installations which would be about 70 mins once you have an appointment. Arrive 20-40 mins before youre appointment time to get helped and for the technicians to start on your car. If you show up on time it may take an additional 30 mins. read more

Run or drive and find a certified tire repair/replacement facility. I purchased the best tires offered by Costco and the stated warranty on the front page of the Costco tires website. It is stated, "free flat repair for the lifetime of the tire". BUT what is not stated is that they are an appointment only facility as I was advised by the Costco service representative 09/14/2023 and a routine nail in the tire (ie flat repair) needed an appointment and they were booked out for a week. When I inquired about driving the car to the Vista Costco for immediate repair, I was advised that I would have to leave it for at least 8 hours. Well this is the reason for the poor review and I am forced to take my recently purchased tire to a repair facility, it is not acceptable to be without the car for a week and or have to wait 8 hours to get back on the road. So if you are driving and have a flat good luck with your Costco tires. Hopefully, you can avoid the same frustration that I had. read more

Look at ratings & comments, we feel like we're more than the lucky ones. Here's why: 1) two perfect, informative & professional phone calls with prices $2 less than Discount if that matters. 2) they applied the full $150 manufacturers discount where Discount only did $110. 3) In store visit to order and ensure the multiple tire configs (staggered) were correct with the tires we wanted. 4) Came in, saw John again for our appointment- another perfect experience; and finally tires on within the estimate and as we find so important I snooped by the bay to find the original tire caps on! Pluses, you can make appts, an entire parking lot to work parking in, honest, professional & no Discount Tire upswell we played with for 20+ years. The 10% military discount there is cute but they'll achieve their margin! We achieved the same price, with professionalism, service, quality & zen like never before. So with at least 5 encounters during this process, wish I could give five 5 star reviews and raise their rating! Bravo Tire Team Vista! read more

This place was great. They were slammed and the workers handled it. Matt was awesome and helped me out a lot. Make an appointment before you go! Good job!! I will be back! read more

Ordered tires online and had them shipped to the warehouse. An employee called to let me know my tires had arrived and quickly set up an appointment for me. He also let me know if I get in early at 9AM then there would be no wait. I ended up being able to arrive at 9 AM and was one of two people in line. They helped me out with the paperwork and took my car in within 10 minutes. After perusing around Costco for 50 minutes, got a call to know my car was done. Went back in to the tire center and waited about 5 minutes for my keys and was on my way. Not too bad of wait times and they answered any questions I had! read more

Wow, the customer service at the tire center is so slow, and this is the case each time I come here. Long line of customers, and one employee helping people. Then once they check you in its typically another 1.5hr wait for service. Great way to spend your Saturday, makes you wonder if you should have brought your car elsewhere. I arrived on a Saturday before they were officially open and already a long line, they need to hire more people in the tire center. read more

Major kudos to Josue at Costco Tire Center in Vista. He is awesome! Our tire shredded in the 110 heat after running over a drill bit on the 78 freeway the other day, on our way to Disneyland for our family vacation. We slowly drove with the spare on to Costco Tire in Vista and we're glad we did rather than stopping at a number of other tire shops along the way. Josue and Joey were really helpful in getting us back on the road ASAP for us to get our little boys some time left in the theme park. Also, if you buy your tires at Costco, then they'll prorate the cost of a replacement based on the remaining tread. We're sold on Costco Tire, but especially the great team at Costco Tire in Vista. read more

I arrived at Costco Tire Center at 9:25 to be early in line because I know its going to be a long wait. I was there to get a tire repaired. The men in this store talk about everything but tires and batteries. No matter what they go to the customers car for which is usually a speedometer reading they are going to be gone at least 20 minutes. I'm standing and waiting while the phone is being answered and they disappear for 20 minutes at a time. By the time I finally got finished with my tire repair it was 12:30 when I finally got my car back so I could get out of there. This tire center is the most inefficient, frustrating place to go. These people should take customer service lessons from Les Schwabb. The last thing that should happen when customers are standing and waiting is the phone being answered. read more

Prompt helpful service, excellent prices and value. Come early or schedule appointment.

Purchased my full tires from a deal that Costco was having with Bridgestone. Called in and set an appointment to have them installed. I dropped my car off and went shopping - and they were done by the time I got back. (They quoted an hour.) I noticed that the front left tire was leaking as weeks went on. I'd refill the tire and it'd slowly drop from 35 psi down to as low as 20 psi. I called in and let the tire center know and he told me to bring it in anytime. They found out that the sticker that the manufacturer puts on was left on. Apparently this is a common problem - as the sticker is very strong and tacky and puts just enough tension to cause a leak. He fixed the problem and my tire has not had problems since. (It has been 3 months.) Service was great both times. Could they have taken the sticker off in the first place? Sure. But to be realistic, there is always room for human error and it happened. The most important part is how they handle something that was left off the job and they were great. Didn't get charged for the second visit btw. (Shouldn't.) read more

Seems they don't take appointments or you can just show up. That can be good and/or a bad thing. Our car is 5 years old and it was time for 4 new tires. We chose the 70 off deal they were advertising. Those tires were manufactured the 43rd & 44th week 2015 (didn't know that before & wondering if they had some that are even newer than that not that those are ancient ...& how old a new tire can be sold is a question I have rather what is the tire age that is the norm being sold out there) Husband checked in the car at 12:30 and installation wasn't done till after 2:30. Resulting in it took a really long time for them to do their quick service. It feels there was no pride in the service in other words. Our wheels came back dirty --you'd think they would have retuned the car nicer than when you brought it in. The balance job looks quick and residual tacky was left behind as if they moved old balances or decided to change the location. I seriously questioned if those were our wheels...For the price we paid it doesn't feel matchy matchy to the service and tires received. We also have a nice scratch on our drivers side door!?! What the heck?!? I'm about performance and aesthetics and having a brand new tire delivered looking like it has low air pressure even if it's not really bothers me. Even after 40psi was put in the tire looks like this.(I'll post pictures) Most likely this tire only needs 30 but it looked flat to me when it was at that PSI... Wouldn't it be nice if they cleaned the wheels. Maybe put some shine in the tire as well... I'm the type when you get new it should look new & your car should not be returned to you worse than you brought it in!!! read more

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Got 4 to BFG tires. They look great!! Of course they did order the wrong size tires the first time and so when I got there I had to stay for well over an hour so they could figure out what size would fit my car, then I had to return the next day to get them put on. read more

Bought a set of Michelin tires online to take advantage of the $70 instant rebate...definitely not worth the lack of customer service and lack of pride by the tire technicians in their craft--four brand new tires should look like BRAND NEW afterwards!!! At least wipe off the dust and epoxy after installation! Worst part was my scratched up rims which when I brought them in were not in that condition. I get that there is a huge line formed outside before 10am when they open and that this may not be the dream job for some but experiences like this give me the whole 'you get what you pay for' gist of things. I'll definitely pay a lil bit more to be treated well and be given a final product that I expect. read more

Slow................................................! I arrived at about 1:30 for a 2pm appointment. It's now 3:30 and I'm getting my car back. Wow! Union maybe? read more

I've been to other tire shops, and I always regret not using Costco as my exclusive tire center. You can't beat their warranty on tires if you purchase them at their locations. It can get busy during peak times, but they are always willing to check your tire pressure. I had a nail in my tire and had it repaired at one of their locations. They were able to patch the spot and recommended that I fill my tires with nitrogen. I have a newer car, and the low tire indicator frequently came on when the temperature fluctuated. The employee at Costco said that filling all four tires with nitrogen would help this issue. They fixed the tire and filled the tires for around $25. It was definitely a bargain considering I have not had a low tire issue since I switched since I had this done. read more

Joshua was fantastic. Got me in so quick and easy .... no up sell. Just good ole Customer service . A breath of fresh air . I would highly recommend THIS STORE because of him !!! read more

I normally don't write reviews, however this one is in need of one, and hopefully this will bring to Costco's managements attention to correct this issue. I bought new tires from Costco back in August and have been trying to get an appointment to get them rotated and balanced to ensure I am keeping up with their maintenance for warranty purposes. I stopped in little over a month ago, and the place was empty and they would not accept a walk in, I asked when the next appointment was and they said in about 4 days. I went back last week to try and get an appointment as their online system for appointments is below standards (it gave me the "please wait" message of death. I walked into the office to try and make an appointment and their excuse was the system is down. They also agreed the appointment system is a no go. I tried again today and got to the part we're you finalize your appointment, then it gave me an error to call the store to get an appointment set up. So I called the store and the employee said the next available appointment was not till Friday...yet the appointment website showed they had opening from 1pm on for the next 3 days, I informed him the website is showing 1pm and on. He said oh then book it....well I would love to but it gave me me an error. The gentlemen I spoke with over the phone was really nice, however the issue is just guessing appointments availability is an issue. I would rather you tell me you have no clue then give me false information. My issue that I am hoping gets addressed is 1) Better online appointment site 2) Don't give false appointment timelines 3) Have a way of making appointments at the facility. read more

SERVICE IS TOP NOTCH Special thanks to Eddie! He took extra time with us and refused a tip. He deserves a promotion! read more

I bought aftermarket wheels and took them to Costco to install because I recently purchased new tires from them, and I wanted to get my warranty rotation in with the wheel replacement. Big mistake. They mounted the two rear wheels/tires without checking whether the wheels would fit the front, which they didn't. Because of this I cannot return those wheels. I am going to lose about $150 on reselling the wheels, AND Costco still charged me for the wheel installation even though they did not do the work and made an error that cost me. My original purchase of the tires was nothing but error after error which I also posted on. These guys just are not knowledgeable and give terrible service. read more

4/15/17 I had the great opportunity of Josua and Chris assisting me with purchasing new tires. I didn't know if I needed two or four and they were very helpful and did not give me the impression that they were just trying to sell. They were super busy but still remained patient, kind, friendly, and had a good attitude while giving great customer service. I would recommend this location! read more