Today we decided to go shopping for our new glasses after putting it off for months due to my…read morehealth issues. As usually upon walking in you are greeted with a friendly smile and hello which is always a plus for customer service. We were given trays for our glasses while they checked on our coverage. They have a very nice selection of men and women glasses. We are always pleased with this business. Agnes is very nice and helpful... she was able to help myself and my husband with our selection process. After finding the glasses we both liked CeCe also very nice and helpful came over to assist us and everything went smoothly. We were able to both get the glasses we liked and Agnes help my husband with his old pair we purchased from them years ago. Great customer service as usual and we highly recommend them for your eye glass care. We'll upload pictures of our new glasses in a few weeks. Thanks ladies for everything.

I highly recommend Bakersfield Eye Care for anyone looking for glasses! My eye exam was incredibly…read morequick and efficient. Right after the exam, the optician, Deborah, already had a curated selection of glasses set out for me. She knew exactly what I was looking for, which made the entire experience quick, easy, and stress-free. They have a variety of frames to choose from. Deborah was patient and ensured everything was good when I picked my glasses up. Plus, the turnaround time to get my glasses made was impressively fast.

A fantastic place to get your eyes checked! They have wonderful customer service and support…read more Amazing staff as well! Highly recommend! They definitely provide quality care.

Have been a patient here for quite some time. Admittedly they're the only optometrist I've been to,…read moreso I can't compare them to any other optometrists. I would have continued to get my eye care here but found out today that they are forcing patients to complete a, what use to be "optional eye exam". The reason why it's optional is because it's not covered by most insurances. The cost is $40. They will try to tell you the gloom and doom as to why you need this test. However, I trusted in their ability to detect any abnormalities in my eyes by using the "usual" manner in which they perform their exams. At the beginning of the year it was optional... with aggressive salesmanship... now they won't see you without you paying up for this extra exam. I understand that it's "an extra preventative measure", however that should be the patient's choice to make if they want to pay extra. Looks like I will be taking my business elsewhere.

Wait time. I'm here on a Sunday and I'm the first appt. It's been 1 hour and I've yet to see the…read moreoptician. Plus apparently now it's a virtual appt which I didn't want. I was asked if I have anything else to do today because I'll have to wait even longer... it's Sunday. My 1 guaranteed day off, I don't want to be here all day... Update: it's been 2 hours - the staff has been kind (and I know the mix-up in scheduling isn't their fault) but definitely unhappy about the time spent here. Needless to say, I'm done.

I visited for a walk-in contact lens eye exam and was seen quickly by Dr. Kelly Ly. She's…read moreapproachable, efficient, and made the process smooth. The clinic even had contact lens samples on hand, so I left with a new pair today. Her medical assistant was also friendly and helpful, making the experience even better.

I've been going to Dr, Ratty since I was 8 years old!! He's the sweetest guy! All of the employees…read morefrom the front desk, to the eyewear/repair area, to the contacts and the consultants side are amazing! I had to get a prescription before my insurance expired and they got me in right away! I've seen the other doctors as well and they were so inviting! I'm sad to say that my new insurance isn't accepted by your office so I'm a bit sad to change over Thank you for giving me the best experiences and making me confident in my eyewear! I hope to go back to you guys soon!

This has been the first time I've been in over 15 years and being disappointed in the customer…read moreservice. I always highly recommend them for being the best in Kern County hands down. Not today, tbh ever since the old staff members started retiring the service has went down. I came in to order a pair of glasses and no appointment is needed because I called ahead and also have been a long time customer I know this. I came in at 9am on a Friday and it was slow maybe myself and 1 other waiting. And I still wasn't attended to, and I only came to pick out glasses. Smh

Great optometrist office. Feels very classy inside…read more Only gripe is that they push you to buy their glasses versus giving you your prescription right away. You would have to ask for your prescription and decline to look at their glasses.

Hello, I had a disappointing experience during my first…read morevisit as an independent adult, and haven't been in years . At check-in, I gave my insurance details (I'm double-covered). The blonde woman at the front desk asked me to sign for an Optima eye exam without clearly explaining that it was optional, and I felt pressured because they highlighted their latest equipment, and I assumed it was standard. Five days later, I learned from a family member that my deductible/copay had already been met, so I shouldn't have owed anything. When I called to inquire, another staff member told me that "a copay and deductible are separate," which came across as dismissive and made me feel foolish for asking. In reality, once the deductible is met, additional copays for covered services shouldn't apply in this way. The lack of clear communication about the optional nature of the exam and the billing left a bad taste. If patients are going to be made to feel uninformed or stupid when they question charges, I won't be returning. P.S. As a 19-year-old, I also found it strange to be recommended (and charged for) this extra exam when I've had no prior eye issues. It left me wondering why it was pushed so strongly at my age.

Be cautious when considering this eye center. I paid a large deposit for a LASIK consultation and…read morewas told in writing that it would be refunded if I was not a candidate. After my evaluation, I was informed that I was not a LASIK candidate but qualified for a different, more invasive surgery that I did not want. Despite their written refund policy, they refused to refund my deposit. The staff was very friendly during the consultation process, but communication changed once I declined the alternative procedure and requested my refund. I left several messages and was promised a callback, but never received one.

Shout out to Yasmin the ophthalmic technician, , she has the absolute perfect demeanor for this…read morebusiness. She seems as if she cares about the patient and wants the best for the office.The whole office also does a great job., from the reception secretary all the way to the checkout counter. I only came here as I am a Referral from the Department of Veterans Affairs. I was sent here for annual eye exam instead of the Bakersfield Va Clinic I initially met the reception secretary who was very professional, on the callback I met Yasmine she had the perfect demeanor and i appreciated all the follow up questions to ensure I have the absolute best care aftermath eyes were dilated, I was called back after 10 minutes to see the doctor, the doctor I only remember Huggins was her last name she was very kind and thorough, i am not saying the VA clinic doesn't have professionals or arenot very kind I'm saying is something I'm not used to in a doctor's office. Hopefully the VA will get my referral and will keep sending me to this location every year. Overall 5 out of 5 stars ,I hope to be back.

If I could rate them a zero I would! A year ago Dr. Liao convinced my wife and I that we had "eye…read moremites" and needed an $80 treatment (each). We went to another optometrist and wasn't told we had eye mites at all at our exam! WTH?!? A year goes by and I forget about that incident and decide to give them another try but maybe see a different Dr. so I try to schedule an appointment online and was asked if I consent to a $40 "Eye Wellness" exam that is NOT covered by insurance. So here is my thought, if the insurance company doesn't feel this is a necessary procedure then why do I have to have it? So I said no. It then says they can't proceed with making my appointment and for me to call them. I call and basically if I don't agree to pay for the exam, they won't see me. I said that I think it's sad they would be willing to lose a customer over an optional procedure! They said, sorry, but we won't see you without it. I guess I'm going to see a new optometrist because Li & Liao are only in it for the $$ and not to help their patients!

If I could leave a 0 star, I would. The exams and procedures were alright. The staff were…read moreprofessional, knowledgeable, and kind. When it came time to check out, the total was just shy of $1200, but insurance brought it down to $600. The part that really irritates me is the fact that they screwed up my prescription. You'd think spending that much money on glasses, the least they could do was get your prescription correct. Both of my eyes had issues---one more major than the other. The eye with minor damage was given a lens that over-corrected it, giving me frequent headaches and eye strain. I purchased RayBan glasses, which come with their logo engraved on the lenses. When I received the glasses, the RayBan logo was not there, meaning that I was given something cheaper than what I purchased. Avoid this optometry. The ones in Target are 100x better.

YAY! Awesome optometrist in Bakersfield! Lately I've been finding it hard to find a top tier…read morequality experience at pretty much any place of commerce... So, coming here, it was very refreshing to discover that there are some places that still know how to run a business with great professionalism and customer service. This review is for a contact lens exam that I received earlier today. It was my first visit to Takhar Eye Care. First of all, the front desk is fantastic. They actually answer the phone! Promptly and friendly too! They are clear in communicating and very detailed oriented. The front desk can make or break whether or not I'd like to even make an appointment in the first place, let alone come back. But the prompt and responsive service was immediately impressed upon me even before I arrived. They also had appointments available within a reasonable timeframe, which is hard to find these days. Secondly, the doctor is also fantastic! Really took the time to learn about what I needed and didn't rush through the exam. He was efficient and thorough, carefully checking my eyes. He listened to my idiosyncratic requests and was able to meet all of them. Also, he explained some of the process of the exam that I never knew before! The place was super clean and organized. And, they had a contact lens removal station with lens cases and solution! It's so odd, but for the past 15 years plus, it has always been a hassle to take out my contacts at eye exams. When I saw a whole station ready with sink, mirror, cases, and solution (for soft contact lenses), I was seriously shocked and happy. At past offices, I have been given grief for not bringing my own supplies, provided only hard contact lens solution with no other option, needed to walk down outside of the office to a faraway restroom, or used areas without an available mirror at all. What a relief it was that I didn't have to overcome any of these obstacles just to take out my lenses for the exam! Overall, A+++ for Takhar Eye Care. Thank you!

Arrived at 12:00pm. Door were locked with instructions to call the number listed for assistance,…read morewhich was fine. Another sign on the door stated they were closed from 1p-2p for lunch, also fine. Yet an additional sign read "walk-ins welcome." Called the number and asked to come in to just look at frames, only to be told that a current customer was currently being assisted then they were going to lunch. Asked if lunch was still at 1pm, and told it was. So apparently it takes 1 whole hour to assist a customer, walk-ins are not welcome, and you can't come in to just look at frames. Terrible customer service...you just lost 2 potential new customers as both my daughter and myself are in need of frames. Literally just wanted to look at frames, already had our prescriptions.