Love you all workers at Costco Dedham, even Jeff the security checkout man. Aka " The cart nazi guy" PeaceOut!

Nobody picks up phone at their Tire Shop! Never!!! Why bother even having it?!( Considering dropping membership.... read more

I went in to buy lactaid milk and while checking out and purchasing my milk, and scanning my card, I was interrogated by this tall blond guy who kept questioning if I was the person on my card. What a jerk! For a gallon of milk, I mean c'mon. I won't be spending $60 membership fee to be treated like that! read more

098 / 100 - 2018 YELP 100 CHALLENGE. I don't really understand why this Costco has such low ratings. It is exactly as you would expect it to be: Costco, the land of bulk goods with wholesale pricing. My only gripe with this location is the weird parking lot and the very, very bizarre layout of the store. Maybe I'm just used to way all the Costcos in California are laid out, but this one always throws me for a loop the moment I walk in. I feel like it should actually be flipped/mirrored. Like, the entrance is on the right side and not the left. Despite that, this Costco is pretty solid, even with all the crazy people who speed through the parking lot and seem to lose all capabilities of driving the moment they are within a half-mile radius of Costco. I don't get it. It's not like this is solely restricted to this particular Costco, it's seen in EVERY Costco parking lot. Employees here are, for the most part, friendly. I've run into a couple of cashiers who are not the nicest, but it's no big deal to me since I just want to get in and out anyway. There's tons of great selection here, lots to pick and choose from. They're always in stock with tons of things so you're bound to find what you're looking for. The store itself is also pretty clean (or as clean as it can be, considering the amount of foot traffic it sees!), which is an added bonus. read more

Today is 12/28, traffic is herendous. I was at Costco gas station filling gas. The guy behind me came to tell me he was not Costco member but his gas was so low he worried he could not get to next gas station. I agreed to help him by using my card and he would give me cash. But the lady on duty came out of her booth in the rain to tell me absolutely not to lend me card, membership was not transferrable, etc. Apparently this guy had pleaded with her first but she refused him. I thought that was unnecessarily harsh especially during holiday season. Traffic was so bad the road going in and out of Costco was a sea of red lights. He could burn out his gas before the first traffic light. If she would allow me to help him with even $10 of gas, I am sure it would be a kinder, warmer better judgment call Instead, this cold damp winter day got chiller at Costco gas station read more

Always a fantastic value. The fuel station here is fantastic. It's modern, well lit, and the pumps are easy to operate. I like how the gasoline is top tier and consistently thirty cents cheaper per gallon. The warehouse itself is stocked with great products which are an outstanding value. read more

See all

Staffing has attitude problems at the pizza and hotdog stand There was a African American guy who wears yellow shirt and I believe also speaks French He never talks to customer only point to tell ppl to pay then as soon as the transition is over he just walked away not even say a word. Come on . Need at least some basic custom skills read more

Bob the assistant manager is so rude and obnoxious. i've been to 3-4 costcos in the past 2 months and this is the worst one yet. the bathrooms are nasty. coffee grinding machine area in the checkout section smell worse than the toilet. will never be back. read more

I have no coming to this Costco at least 10 years now never had an issue until today not only did I spend 40 minutes trying to park there I go inside do my shopping wait in line another 20 minutes to get to the counter and for them to tell me my membership needs to be renewed not prepared for the membership fee today the manager precedes to tell me you cannot shop until you renew your membership which expired 4 days ago So much for being a loyal customer these days I will be renewing my membership at BJ's Wholesale Club read more

I've been to the Avon, Waltham and Everett locations. Dedham by far is the best because of the traffic and ease of access. It's located behind Legacy Place and provides ample parking. The staff is friendly and I love the option of hitting the Apple store as an option. The Apple iPods cost less and the iTune costs less as well. Most importantly the lines are shorter for returns and check out. read more

Costco Wholesale - Wholesale Stores Near Me - Dedham, Massachusetts

Samuel was very nice and helpful. I always have loved this Costco and it's customer service.

This Costco has been my go-to place ever since i moved to MA. It is a huge store with a wide variety of options. The best of all-an excellent tire center where the staff goes above and beyond and a Costco gas station. Not all the costco's in mass area has both of these options. Oh not to mention they have also got an excellent collection of wine. Usually i also find good deals on furniture and couches at this place. They have a fairly good collection of books on sale starting right around end of the year. I always get the fruits, eggs and milk from this place and have always stayed fresh to be consumed for next 2 weeks. The good thing about this store is it gets so busy during the weekends and the stock moves on pretty quickly. So the stock is always updated and never left behind. I dropped a star because the returns section is usually crowded and not so friendly customer staff in the returns dept. read more

Costco Wholesale - Costco gas prices!! - Wholesale Stores Near Me - Dedham, Massachusetts

It's a Costco. Bulk goods, long lines and no bags. The parking lot is generally packed and gas station too. Once you get inside the only place I really have experienced congestion is the cold foods section. Some Kirkland products are amazing, I think we use the butter, honey, and cleaning products daily but some are duds. I'm looking at you toilet paper. They do guarantee, but when you see the length of the customer service line it's enough of a deterrent to make that policy really useful. Customer service is ok, haven't really had a cashier who smiled or returned small talk but to be fair, maybe that's just their disposition. All in all, it is what it is, a popular (read:crowded) bulk good membership only warehouse. read more

I'm rating Costco employee, that was very complicated My mom and I went to Costco in Avon and once we got to checkout the staff told me that Lysol is one pack per customer only and I replied "I know, we have 2 packs is because we both have our own membership and paying separately Then she asked to see them I gave her both, she went to the computer to make sure I wasn't lying I was so offended, I called the manager Randy and general manager told them what took place They both apologized and were very understanding They listened and promised to talk to the employee I do like Costco for their quality of food but their staff need more training We, the customer pay for membership. We want respect and to be treated fairly. read more

Always doing the right thing, providing a wonderful array of products and services. They do right by the employees, community and customers. read more

I heard they're thinking about removing their froyo! Oh hell nah! not okay I wish they wouldn't, it's the only thing that gives me life. I have 10 kids and the only place they like is costco! They only go for the froyo.. if they remove it it'll make my life a living hell. read more

Love,Love,Love Costco!!!!! Great choices in food, housewares, etc, etc.. Bakery, meats, poultry, fruit, vegetables, appliances small and large, household items. Things come in larger sizes, so keep that in mind.... read more

I like this Costco since it has gas station as well. They usually have well stocked items and have nice cashers and associates at member service station. I took off one star because their Wireless station has unprofessional guy who must think he is the king. Stephon, the manager of the kiosk would say anything to sell the phone but once the order is placed, he would not help you with checking the delivery status or talk to you, never answers phone calls. He told me to call him daily from 2 to 5 business days for the delivery of the phone since sometimes phone gets there even before I get shipment notice. However, He NEVER answered phone calls. I ordered on Saturday and I got notice of expected delivery on Wednesday. So I drove there 13 miles on Wednesday twice. However, Stephone kept arguing that I placed the order over the weekend and he had no control over the Fedex. He did not care the fact that I got notification for the Fedex that it was to be delivered that day. I went there next morning Thursday after finding out that it was loaded onto Fedex truck at 8:30am but since Stephon did not pick up the phone. Stephon made me wait while he was with a customer but refused to check the status even after the customer left. During my 3rd visit, I spoke to the front end manager Justin who checked the delivery status directly for me and offered future help with phone delivery status. I made the 4th trip to pick up the phone after receiving delivery notification and confirming the arrival of the phone with Justin. However, Stephon refused to generate the receipt and instead asked me to come back the next day. It was around 4:30PM and there was no other customer and the kiosk closes 8:30PM. I spoke to the store manager Jorge about that I made 4th trip to purchase the phone but Stephon refused to print a receipt for the phone. Jorge spoke to Stephon but he lied as if I have been complaining about FEDEX. At no time, i complained of delays or demanded control over fedex. I acted according to the Fedex notifications and only asked to see if it was delivered. Justin came to help, but by then I was too tired of responding to Jorge who fully trusted Stephon and gave me irrelevant explanation and did not allow me to speak at all. Only after Naome interrupted him that phone was in. Jorge stopped argument. I told Justin and Jorge that I should not give business to a totally undeserving guy and cut the loss and moved on to Waltham Costco where I received a professional service which 100% satisfaction. Hey Costco Dedham, replace the arrogant kiosk man Stephon with a professional team like that of Waltham. read more

Haven't been to a Costco in such a long time bc there isn't over on Rhode Island, much to my dismay. But I went while in Boston the other day and it was so great to be back! Unfortunately they were out of toilet paper. But they had a great selection of organic ready-made meals and everything else you love Costco for. Staff was friendly and it wasn't too busy. Plenty of parking. Cheap gas! Nothing to complain about! read more

I have been Costco members for years but today what happened in Dedham store make me cancel the membership without hesitation. First Costco supposed to be a wholesale store but when I checked out a person named Jean(assistant manager) and Scott( front manager) said there is limit on water, rice, paper towel, alcohol prep pad, every member can only buy two of each. When I asked them to show me a statement or notice , they just had very bad attitude said: we are representing costco to say that and all the people here to say that. What is even more shocking is the general manager there said , you don't need to be scared for the coronavirus, my son had the coronavirus and he recovered. Costco, really need to train their staff, not only bad attitude but also poor knowledge and scientific sense. Your team is pushing many customers away. read more

Bought a new set of 4 tires with the usual Costco deal including installation. Two days later, my front driver's side tire almost fell (flew?) off while driving home from work. Went back to Costco after tightening the lug nuts all around. They reinstalled and said they did everything correct. Tire shop manager was supposed to contact me after reviewing the shop video; I had to call him. He claimed everything was done correctly. I disputed it, given what happened. He said he'd escalate it, but never got back to me. Now, after some more time, I find the wheel always coming loose after a relatively small amount of driving. I think they damaged the threads either taking the wheel off or putting it on. I would never go back to Costco for tires. read more

Wow! Just wow! My first experience in a Costco and just wow! I'm so shocked at the level of ignorance i experienced today. I heard so many great things that Costco had to offer over the other Wholesale membership clubs. The only pole that were courteous and helpful were the greeter and the ppl who check ur receipt when you leave. From the rude customers in the parking lot to the pushy woman who barely waited for me to get my cart then almost pushed her cart into me and my daughter then my best friend trying to get around us. Had we only heard an excuse me we could've moved out of her way. As she powered thru us she almost hit another customer!!! As customer all pushed thru one another without any manners or concern for others we continued to shop. Well let me tell you, the nasty negativity the oozed from the employees was the icing on the cake! Nasty comments. Ignoring the customers while they (the employees) held private conversations. Then giving sarcastic answers when they FINALLY acknowledge your presence. I went with a friend who has a membership to see if i wanted one too. NO THANK YOU!!! I will not be spending my hard earned money in a place that acts like Dicks Last Resort but in real life!! So surprised at what i experienced. I will share my experience with anyone who brings up what a great place Costco is(NOT)!!!! read more

3.5 Stars. Costco gas is always the cheapest around which is why I go here. You have to have a Costco membership card and you have to pay with debit/credit card (no cash). The lines get to be really long and it is annoying because the setup is 2 pumps in a row and it is sometimes hard to pass the car to get to the first pump if it is open. Tip: Pump reaches to BOTH sides of the car. read more

Best Costco. It's always crowded but the staff is top notch and always keeps things running smoothly.

Everyone knows I'm a big fan of Costco. This one is not my favorite because it's always crowded, but for good reason. There's a Costco gas station (which I think is a rare sighting around here) and location, location, location! Super close to other stores, so you can do your ALL shopping in one go. Selection is decent and I usually find what I'm looking for. Samples are abundant on the weekends. They updated their self-checkout with 6 booths instead of 2 lanes! Game changer. I hope they're implementing this at the other Costcos. read more

Costco always has great prices and quality. But the people here, both customers and employees, need to learn manners. Shopping here is like going to the zoo. Customers cutting in line and blocking aisles with carts. Rude employees with bad attitudes. Everyone here needs to take a deep breath and relax. read more

I love costco. This review is for this location only. This is the only location that gives me a hard time when my husband pays the bill. The membership card is in my name but hes my husband and I'm standing right next to him! No other location gives me such a hard time and I have been a Costco member for 3 years. I was literally embarrassed one day at the checkout because they declined his credit card. And by the way. When you pay self check out .. YOU CAN PAY WITH ANY CARD YOU WANT! Just makes no sense. read more

Would never come back to this Costco again. The cashier, Jean L. , was rude. Not only did he not greet me properly but instead gave me an attitude when questions were asked. Cotsco, please give your staff the proper training to serve your customers correctly. This was a horrible shopping experience. Just unbelievable. If I could rate this 0 star, I would. read more

Even though I love Costco and as I have traveled for business all over the country I found that as a rule the employees are pleasant and helpful. There is ONE EXCEPTION to my previous experiences, that is the pony tailed guy in customer service who showed NO patience when I did not understand something he said and asked him to slowly go over what he said. He shook his head and with ever growing loudness explained in the same way what he said before and when I tried to say it back and ask questions he snorted and threw his arms up. This jerk was the ONLY bad experience at ANY Costco I have been to and I have been to Costco's in over 12 states. read more

I'm sure y'all are real nice, but as a visiting executive member, I had to go and wait for temp card & got totally and completely f'ed by the woman to the customer service counter who blatantly ignored me to chat with her friend, who I had asked not to cut in front of me. And then helped someone else. That's poor customer service. And straight up rude. read more

(For my 100th yelp review, I have chosen this American institution as The One) No gas station? No free samples? No crowds to battle with for aisle space or shortest check-out line? Is this really the Costco I have known and loved since childhood? The $700 bill assures me that yes, I am indeed at Costco. This is the closest Costco to the Brookline apartment my parents were helping me set up/stock. And boy, mission accomplished! Sixty rolls of toilet paper, a window air conditioning unit, 3-pack of flash drives, Sonicare toothbrush head replacements, box of 200 garbage bags, 1200 pack of napkins, 5-lb bag of spinach, 15-lb bag of grapefruits, cases of bottled water...I could go on, but Costco-goers everywhere know exactly what I'm talking about. This particular location is set back behind a ton of construction, not visible from the main road. As I mentioned earlier, no gas station and no samples (at least when I was there), but far emptier than any other Costco I've ever been to (we've been members in at least 3 different states all over the country for a good 10 years probably). While the sampleless thing and lack of overwhelming crowds seemed to take away part of the very essence of Costco, it made for a calmer, easier shopping experience. Still, not my favorite location, but it sure as hell got the job the done. read more

I'm a regular at the Danvers Costco. It would appear that all Costco's are not created equal... I stopped by this store to grab some more of a $5.99 Cabernet that the liquor guy in Danvers was raving about last time I was there. I had purchased one bottle, and loved it - I'd put it up against any $15 - $20 Cab that I've tried. First off, the general vibe here makes the Danvers store seem like Nordstrom. I seriously did not like the crowd I was running with. Second, the liquor store prices are much higher than Danvers. I asked about it and found that this is actually not a Costco owned liquor store. The same $5.99 Cab was $6.99 here. That's a 17% difference. I know it's only a buck, but hey, I'm SHOPPING AT COSTCO. A buck's a buck, and for you math impaired friends, that's $12 per case. Finally, the location sucks and it's hard to get to and worse to get out of. Other than that, it's great. read more

This is my new favorite Costco. The one in Everett is always insanely busy. The one in Avon is pretty decent, and does have a bit more beer to select from, but the layout is weird, and you have to deal with IKEA traffic (though you can knock out IKEA and Costco on the same trip, which is good sometimes)... But this one... it's hidden behind the new Legacy Place "mall" and you really need to be trying to find it. It's never been really, truly, crazy busy, everything is really clean and well-lit, and even the people giving out the free food samples are pretty nice (the people in Everett might grunt at you if you're lucky). Also, the snack bar is highly superior in its quality in comparison to the other local locations, and frankly I consider that to be a major part of my trip; I never go to Costco without getting a slice of pizza. Anyway, this is absolutely, totally the best Boston-area Costco. read more

I waited in line for to check out and during my checkout i was treated with some rude treatment. I was waiting line with my mom, niece and sister. in line for over 15 mins not really what I am complaining about. I had groceries of over $350 and also tried to buy some wine. My mom, niece and I are both over 21. They didn't sell me alcohol because my little sister was with us.. It doesn't make sense since my sister would be able to get alcohol herself in the first place. They also double charged me on on a couple items and had to go back to a long customer service to get a refund.. read more

The best of the warehouse stores, by a lot. Excellent prices, obviously, but just as important, excellent selection of products. This is the opposite of a Walmart, for example. Instead of selling the cheapest, crummiest stuff for low prices, Costco sells high quality products for the best prices. Can you get a cheaper pan elsewhere? Absolutely. Can you get a premium quality product cheaper elsewhere? Not likely. It applies across the board; inexpensive gas, but Top Tier (full detergent, won't rot your engine) for their prices? Nowhere else I know of. And their policies are fair and very pro-consumer. read more

After switching to BJ's to try that out, my appreciation for Costco skyrocketed. Such a better choice even though they are very similiar. For one thing, it doesn't appear that Costco hates their customers like BJ's does. Second, Costco's house brand Kirkland is very good quality while BJ's Berkley & Jenson house brand is rubbish. Costco wins in a landslide. I just wish it were more enjoyable to shop at these places and not always have such long check out lines and a thank you would be nice every once in a while, but in Boston, people are very rude so I guess that's why. read more

Bad Experience at Costco's. A member for a decade and applied for the Costco anywhere Citi Visa card. I received a stolen card number issued by citi Unbeknownst to me and temporary card was printed at Costco's. I was treated like a criminal at the register. I was embarrassed and humiliated. I never left the store after securing new temp credit citi card and was unable to use the card after trying for three hours Citi revealed card was stolen according to Jesse at Citi .Citi took call and hung up On myself and the csr from Costco . I never recd the new card by the time the temporary card expired. Each time I called Costco blamed Citi and vice versa. Where are the Corp officers who get paid very well to help remedy this racist situation. The income is too high and i have been treated different than anyone I know who has a Costco visa anywhere card. Denise and Dianna hung up on me as if I were a criminal. I am clearly being discriminated against and all I have written today Has a paper trail. I still don't have the new card; temporary card never worked and no resolution at all. Citi is Trash!!!!! read more

Great food for a cheap price, I love the hot dog and soda for $1,60 and I'm stuffed! read more

Costco Wholesale - Yum! - Wholesale Stores Near Me - Dedham, Massachusetts

This was my first and only visit ever to Costcos and it was AMAZING! I went on Christmas Eve and was very happy with the customer service I received from each person I came into contact with. Jo at the service desk, the gentleman in technology that helped us load up our TV and Ashley the cashier were all great! I'm a BJ's member, but would happily switch to Costco after this visit. The quality of merchandise is better and the store is cleaner. A++! read more

I will start this review disclosing that I am a huge Costco fan! However the experience I had today in Dedham needs to be described. I had to return some stuff and had the worst waiting ever. It's always busy at the return counter but today it took 25 min. just to stay in line. The clerk was not attentive and actually border line rude and their system was extremely slow. I ended up spending my lunch there. I asked for an adjustment to the merchandise I kept since it went on sale and was told that there is no sale... when I checked the showroom it was in fact on sale. I could not wait another 25 min. for an adjustment and left. I am very surprised by unprofessional help! Dedham Costco - big disappointment! read more