This is an update to the previous review for the Commerce Township location. I want to acknowledge the owner for taking the time for firstly, reading the 2 related reviews, then reaching out, acknowledging the problems that led to those reviews and turning it around by offering great resolution. While I certainly appreciate the resolution being offered now, despite me not yet acting on it (due to moving) What I appreciate even more is; if you guessed excellent Customer Care, you win the prize! The owner reached out and was very pained about the review, as he not only absolutely treasures his store, its food and reputation; he appreciates his customers (both new & loyal repeats) as well. He took action. He also provided context for the issues that I was disappointed with (no excuses but explanations). The main two reasons for the disappointing service that evening, were both explanations which were both reasonable & correctable (though one of the issues-- the unidentifiable 'pseudo bacon', was out of his control at the time... can we all say 'supply chain trauma'). He then turned his attention to working quickly to rectify both issues going forward. Love the dedication to what I refer to as, P & P: Prevention and Preservation. It's not rocket science, it's simply CARE. He cared enough to put new best practices in place to prevent repetition of the issues AND he cared enough to preserve a relationship with a customer who'd previously vowed never to return; which also preserves the potential for future and hopefully repetitive customers. Maybe it should be and instead of P & P, it should be the 3 P's: Prevent, Preserve & Protecting Potential (customers, staff practicing dynamic work ethics, and of course, satisfying products). I'm definitely looking forward to giving this location in Commerce another try--I know I said I wouldn't but, just as everyone and everything can sometimes be 'off their/its game' and would welcome a second shot-- so does this Commerce Township Cottage Inn pizza parlor. And if you're wondering why I used the terminology 'pizza parlor' instead of franchise; it's because when a restaurant goes above & beyond to make it a personal satisfying experience for each customer, I think that deserves a title reflective of that same level of 'intimate nostalgia' that reminds us of a world when times were simpler, people nicer and pizza authentic! (NOW I'm actually looking forward to my next order) and you should too Kudos Chase, Pedro and Dazhon read more

I had a very horrible experience with this cottage Inn location. They sent me the wrong order, it was cold and took over an hour to deliver. When I called to complain about it they told me they were going to send me another pizza with the right order. They lied to me and never sent it. Horrible customer service experience. Stay away from this location. read more

Not a big pizza fan, however this pizza was pretty good We ordered a few pizzas from here because we had a lot of coupons to use. I ordered a medium with ham, pineapple, pesto sauce and butter garlic parm crust. I really enjoyed my pizza. Everything was portions correct and tasted great. I would definitely order from here again. read more

The food is good - if it arrives warm and even close to the estimated time. Several times I have ordered with an estimate of 45 minutes and it took nearly 90 minutes, arriving cold. Not worth it. read more

Absolutely the worst experience I've ever had with Cottage Inn Pizza in Commerce. The service was beyond snail-paced--1.5 hours for delivery, and I had to call the store not once, but twice, just to figure out where my food was. When it finally arrived, the driver conveniently forgot my salad, despite the store claiming they made two of them for me. The driver, of course, denied everything--how do you lose TWO salads?! As for the pizza? I wouldn't even feed it to a stray dog. It was cold, stale, and had all the flavor and texture of soggy cardboard. It's like they went out of their way to make it as unappetizing as possible. And the cherry on top? Rude, dismissive customer service that acted like I was the problem. Even further I had to pay for delivery and tip. What a robbery. Save yourself the time, money, and frustration--go literally anywhere else. This place doesn't deserve your business. read more

Ordered a pizza for delivery through the Uber eats app. Order was 20 minutes late. Food was delivered to the wrong house, and when we eventually did received the food the pizza was flipped in the box and mangled. Would absolutely not order from here again. read more

Cottage Inn Pizza - Pizza after being handed to me by delivery driver. - Pizza Near Me - Commerce Township, Michigan

Called today, Sunday, june 8th 2025 at approximately 6:30pm, and the guy that answered the phone was entirely out of order and outright untrustworthy and unfit to be in the food industry. I asked the guy to simply secure and seal my pizza box before leaving the shop and he had the nerve to say we wont do that. Wtf!!! read more

Cold pizza 1 hour 30 min took to deliver when they said 40 wouldn't come here again pizza was Ok

I haven't ordered from here in years, but thin crust pizza sounded tasty. When I walked in the door about 15 minutes after placing my order, I was greeted with this sight: one worker licking his fingers and eating while boxing up someone's pizza. Neither worker was wearing food prep gloves. I should have canceled my order. Against my better judgment I retrieved my pizza (luckily it wasn't the one I just saw boxed by Mr Saliva Hands) and went on my way. I had ordered a thin crust with pepperoni, bacon, shredded Parmesan and a garlic parm crust. Crust was dry as a bone, in fact there was no Parmesan on the pizza at all. It was a weird combination of cold and over cooked, and was not cut. It has a "sour" smell to it. I cut a small piece from it, and it tasted equally sour. I threw the pizza in the garbage along with the $15 I spent on this "gourmet" meal. read more

The service is always nice and easy, food is good, flavored crust is a win always for me,

Even though the pizza had a decent flavor.. the cook on the pizza wasn't even. Bottom crust was just cooked and mid crust was undercooked. Ordered a salad which was totally underrated! 7.99 for a salad that should fed 2 read more

This use to be my favorite place to order pizza, but no more. I'll try Jets or Buddies. Cottage Inn barely puts any cheese or topping like they used too. Now, it's thin crust, barely any cheese. Or maybe it's just the 10 mile Novi location. They really skimp on ingredients read more

After waiting beyond the time they told me my salad would be ready, I got home to find I did not get the dressing and extra dressing I ordered. So I'm back to holding up the line to be sure everything I ordered is in the bag. If only the employees would pay attention. read more

I am only reviewing their thin crust pizza. the crust was terrible. it was definitely pre made, maybe frozen and very similar to Hungry Howies thin crust. Both YUK. I only eat thin crust, so Ive tried many. This was at the bottom on the taste scale, leathery and tough. Value: same price as Spicy Pizza in Novi that used a special oven and italian crust. Lets put it this way, I put some out for the squirrel and it was the last eaten ...they chose cheap white bread over this thin crust. read more

Cottage Inn Pizza - Great toppings (xtra ham) but thin crust tough - Pizza Near Me - Commerce Township, Michigan

I bought a "Groupon"-type thing for this place from LocalFlavor.com (and it's still on the website now, actually - pay $10, get $20 to use here) and my parents and I decided to get pizza takeout yesterday. They've been to Cottage Inn in Ann Arbor, but it was a while ago. I've also done takeout from the Madison Heights store recently (also with a Groupon, ha) and it was delicious. First off: if you don't have any coupons, check Cottage Inn's website for deals - they had an online-only deal for 1 large gourmet pizza and 1 large one-topping pizza for $21.99 total, which is a pretty good deal - normally the large gourmet pizzas are like $15.99+. Because I already had this deal though, they wouldn't let me combine it (fair enough) so I ordered a medium BBQ chicken pizza and a small mushroom pizza, which came out to be around $22. Cottage Inn is definitely pricey but the pizza is quality - we're used to Little Caesars pizza and my mom thought CI's was delicious. She did comment that the mushroom had too much garlic, but I thought it was great. I did a garlic butter crust on one of the pizzas and a garlic butter parmesan on the other, too - Hungry Howie's does a better job with the flavored crust, IMO, but this was tasty too. The reason this place gets 5 stars from me is pretty random - when my parents went to pick up the pizza, they threw in a free BBQ chicken sub with it too, I think someone had canceled their order or something. It's pretty much the same as the pizza, except in sub form, so I'm looking forward to eating it tonight for dinner :). I'd order again from this location when in the area, as well. read more

Solid pizza from Cottage Inn. We are trying to support local businesses during the pandemic and ordered some delivery from here. Our pizza delivered via Door Dash was super fast (under 35 mins) and was hot and fresh. I appreciate that they have gluten free options in addition to pizza. Their GF pizza is cooked on an aluminum tray to avoid cross contamination which is an extra step that is much appreciated. Their prices are also a smidge cheaper than the two other big chain pizza joints. I enjoyed my Gf thin crust pizza and their garlic dip is addictive! read more

Good pizza. One of my favorite thin crusts. Cheese bread is really good too. Steak Sub was ok... nothing crazy. read more

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This is our go to for pizza. I love that they offer so many options and we are always trying something new. We've never had any issues with the quality of ingredients. I Love their oven baked wings and everything stix with garlic cream cheese. The garlic cream cheese alone has made me a believer. They also have a reward system which makes them stand out from other chains. The only issue we've had was a miscommunication for a new driver who couldn't find our place. I think they were new but the manager reached out to apologize which was so kind. All the employees we have dealt with have been friendly. Pizza is always fresh, hot and delicious. What more can you ask? Tip these guys good, they deserve it. read more

Great food on the fly. Cane in from the Detroit airport at 1am and they saved the day-- not many places open at that time of the night, but it worked out awesome!!! read more

Man, the guy working tonight needs a major lesson in customer service!! Really dude, you are going to lose my business over a $4 misunderstanding??? I can only pray he wasn't the manager but have a feeling he is - stay away from this location!! Awful, rude service!! I won't ever go back. read more

i finally thought we had found a pizza place. enough toppings, meaty cheese, fresh veggies but unfortunately they do not follow order instructions. my wife is allergic to tomatoes, epi pen allergic, we wrote it n the order "no tomatoes" and the calzone still had tomato sauce inside it. Returned the calzone to the store, waited 20 minutes for a new one while listening to the staff argue about who was going to make it, received the new calzone .... no manager, no one to say sorry. I demanded to see the manage, got the usual excuses, "we are busy, new employees" she finally said she was sorry and was going to go. I reminded her of my having to return to the store to get the correct calzone and then waited while the rest of my family was waiting at home. I got a $6 credit for their mistake. check your order before leaving the store. read more

Disappointing. Skimpy on toppings. And pie is not cut in regular pizza wedges! Instead cut in little squares which are not easy to pick up and eat. Could be better. read more

Had a problem at this location a week ago. Was able to get in touch with the store manager, and he was excellent at resolving the problems. I have to say, that my wife and I, absolutely LOVE pizza. And we have it at least 2 to 3 times a week. If you want average pizza, go someplace else - if you want Great Pizza, then goto the Cottage Inn in Commerce Twp 14mile/Haggerty. The best thing about the pizza is the Sauce, I always ask for Extra. I also love the variety of offerings they have, not just pizza, but various salads, different variations of breadsticks, and even pasta offerings. We also thoroughly enjoy the free Crust flavors they add at the end - Butter Parmesan is my favorite. I like how I can go in there and ask what sort of specials they have, and they are able to give options right away that fit what I want to eat. When they say their pizzas are gourmet, they really mean it. We always have leftovers! read more

I have ordered the vegan supreme multiple times from here and never got my pizza like this. The cheese on top not only looked weird but didn't taste so great. The crust has an after taste. Not sure what went wrong but the guy wasn't to overly concerned when I called. I guess I have to find a new pizza place. Disappointing, very disappointing read more

Wow! This was my first time having Cottage Inn Pizza since eating it at the original downtown Ann Arbor location years ago. All I can say is for the price and convenience, you will not find a higher quality and better tasting pizza anywhere. I did carry out because I wanted to see the store and have my fresh pizza immediately. I was happy to see that the store was clean and the staff were extremely nice. There's really not much more I need to say about the pizza; it's one of the best you will have. It's the hidden gems I need to mention......The fresh side dips! I had no idea about these dips because I figured they were processed packaged crap dips like everyone else has. The manager at the store told me about them and how they are made fresh at the store. I respect anything made fresh so I ordered the garlic cream cheese dip and the ranch dip. Daaaammmnn they are good!! Just the perfect amount of taste so they are not overbearing and salty. I could eat the garlic cream cheese on its own It was that good. Will be back soon to try one of the gourmet pizzas!!!! read more

Cottage Inn Pizza - Crazy big menu... - Pizza Near Me - Commerce Township, Michigan

We ordered two large thin crust specialty pizzas regular price almost $40. Delivery $3 + $3 tip. Used $20 Groupon bought for $10. Pizzas were warm, looked good. Crust was NOT thin crust. Doughy and soft. Pizzas were NOT good. Little taste. Very disappointing. No bargain. read more

We have ordered pizza a few times from here. I find this pizza to be a step up from some of the pizza fast food chains. I have ordered both pick up and delivery. Delivery time is very reasonable. My favorite pizza here are the chicken Mediterranean and Hawaiian. The reason why I give this place is because of customer service which is not very friendly and customer driven. read more

The foods always good but everytime i call to place a delivery, someone has an attitude. Which says a lot because my boyfriend and I order from here a little too much. Not to mention, one of there delivery drivers about 6 months ago took my phone number and texted me personally because he thought i was attractive. Basically horrible phone experiences. read more

First time order and when you order online, it gives you an approximate time. I can understand a give or take of about 15 minutes, but it took an extra 35 minutes and no delivery. I called the store and was told "the problem of online orders, it doesn't know how busy we are. Then why have an email sent giving a bad eta? This isn't a customer problem, it's a store problem! A problem that would be an easy fix! Come on Cottage Inn, it's 2016...get it together... **Update** After waiting 1 and 1/2 hours with no delivery, I called the store to cancel. They agreed to cancel and void the credit card charges. No apology. No questioning about why I cancelled. This is a horrible pizza place to deal with. Avoid them at all costs!!! read more

I've been ordering pizza and other things from this store for a couple of years now and decided I needed to add a review since this place doesn't deserve 2 stars. 1. Excellent pizza. So many varieties. My favorite is the thin crust pizza they have. They happily tend to any specifications I ask for. 2. Any time I've ever had a mess up, they've refunded me or gave me a new pizza for free the next time I ordered. 3. They are under new management and the new owner is a real nice guy and runs it a lot better than how it used to be. They're on the pricey side but their pizza is well worth it. You definitely get what you pay for. I'd recommend cottage inn to anyone. Oh, they also have a gluten free menu. Pizza's, cheesebread and pitas. All delicious. read more

The last time I was at a Cottage Inn Pizza was back in Texas. I was 13 years old and my cousin took me there as this place was his hangout place for upper class men. When I came into this small restaurant and ordered a pizza, it was the BEST tasting Pizza I've had in a long time. Simple, tasty, not oily, and crispy. Beautiful job! Will definitely come back for a bigger pizza next time. You brought back a lot of memories. Now live in Michigan and will definitely be one of my go to places. Thank you! read more

Amazing pizza! They were even early delivering it. They don't take their sweet a** time getting your food to you like most other pizza places. I got the chicken Alfredo pizza (chicken, mushroom, tomatoes, & Alfredo sauce) which was so so scrumptious. Crust is tasty too. $9.99 for a small, not sure if I'd consider that reasonable or not maybe some do but I don't think it is lol. Other than the price it's a definite 10/10 & I will be back. For future clientele, I read a lot of reviews that said this location is beyond better than all the others so take that into consideration & order from here for the best quality. Thanks again Cottage Inn! read more

Cottage Inn Pizza - Chicken Alfredo Pizza (small) - Pizza Near Me - Commerce Township, Michigan

Ate here every day of my work trip. Mostly because it was the only place that delivered to my hotel. BUT it was soo tasty, and although I don't have plans to ever frequent MI, I would go back to this place if I found myself back. read more

I ordered 20 wings, i end up got 19 wings. Other time. I ordered a pizza. They charged me for extra sauce on side. I paid 3sauces total. I got delievered. I didnt even got 3 sauces. I appealed. Driver only can do is give me 50% off card. I will never call them again. read more

They always find a way to get something wrong with every order of mines. The last 3 times I've ordered from here something has been wrong. From one order, they delivered me a fully uncut pizza. To the next order when I ordered a deep dish pizza and they delivered a round pizza. This is the final straw, this time I asked for the majority of flat wings and they gave me all drums & 1 flat wing. This is not a good location. Spend your money elsewhere. read more

I first tried Cottage Inn Pizza in Commerce Township a couple months ago when I was in town for business. Not only was it great tasting, I received excellent service. I wasn't sure they would deliver to me in a hotel, but they did and fast too!! I recently was in the area again and I gave them a call. Quick delivery again and great food. I am sure I will make this a regular stop when I am in the area. read more

Best pizzas ever. Garlic cheesy bread is freaking awesome.. Ordered at 9:30 pm delivery , had my food at the door at 9:55 pm. Extremely great customer service. Deep dish pizzas are delicious and not at all greasy like jets. Pizza was well topped. The Food was hot and delicious, always will be ordering from this place. read more

Cottage Inn Pizza - This is how I do cottage inn - Pizza Near Me - Commerce Township, Michigan

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I dont respect a business like this. Especially during the covid times. I walked in for a bottle of water. I noticed they that have costco water in the cooler so I 2 bottles and took it to the register. The guy behind the counter told me $4.58. They are charging $2.29 for a bottle of costco water when the whole case cost 2.99. I could see that price if it was a aquafina or dasani . Shame on this place. read more

One of the worse customer service, it took over 1 hour to deliver my pizza and when I called the first thing they offer me was to cancel my order. Also the pizza wasn't all that read more

Crap service, crap food and crap management. Delivery is beyond worthless and even when a 25-35 minute window is quoted and it arrives in an hour and 10 minutes, the manager only offers $5 off the next order which, of course, will never occur. Do not order from them. read more