I usually shop at the La Jolla Lululemon, where the staff actually acknowledges human beings. I was…read morein the area and stopped by the Otay Ranch location today and wow... what a disaster. I walked in ready to spend money and not one person could be bothered to say hello. No greeting, no smile, nothing. The best part? I was just a few feet from another shopper. A sales guy goes straight to her and gives her the warm "How's your day and if I can help with anything?" treatment. Me? Apparently not worth a syllable. I turned around and left. This store won't see a penny from me EVER. If you want actual customer service, go to La Jolla or any other locations or just shop online. Otay Ranch has perfected the art of not giving a damn.

So I went in to do an online return .A gentleman helped me . The service was over the top . I was…read moreworried they wouldn't return. But he let me down size to try on to see if I could order a different size . They fit perfect . Store was clean and I will say one thing I will be back . With that customer service which to me was World Class they have a customer for life ...

They locked the door 20 minutes before closing. I just wanted to check to see if they have…read moreleggings for kids, no worries if they don't, but just wanted to pop in and see if they had what I was looking for. I had my 3 year old with me, so shopping is pretty quick. Just got looked at by the 1-2 employees there and they gestured to go around. They wanted me to go to the back of the building which would take me about 5-10 mins to get there with a toddler, not worth it. I get it, it's slow, it's a weekday, but the doors should be open for business hours. Bummed, bc I used to love H&M.

I've been coming to this mall more often since I moved here and have been slowly checking out the…read morerestaurants and stores. I can say that this H&M actually carries better options than some of the other locations I've been to. One thing I've noticed is that the staff can be a bit more on top of you while you're shopping, which can feel uncomfortable at times. I understand loss prevention is part of the job, but it can feel excessive. That said, I promise I'm actually shopping Ultimately, the employees at the registers and in the fitting rooms are pretty friendly and helpful. There are a few areas where the clothing selection isn't the strongest, but overall they have really good choices and the store is very clean. The kids' section is somewhat limited, but I still found some nice pieces for my kids.

Staff is super rude the employee literally yelled at me for trying to give her my address. I was…read moreeven trying to help her by spelling everything out because she couldn't seem to find our address despite my mom having ordered things there multiple times before. She was wearing an 80 year old grandma outfit and was tall with green eyes.

Drove long distance just so I can make an online return, turns out store closes at 7, it was 6:56…read moreand the door was locked! I knocked on glass and motioned to them that I just wanted to return, there were people inside still making a purchase, the sales lady came to door and basically said there are people in line and they need to close at 7! Reminded her it wasn't 7 yet, I cannot make a return? Her answer was flat out NO, I'm sorry but that's messed up, it's not even time to close and you are turning your customers away! Will have to make another trip down here so I can make my return, what a waste of time and money due to a rude and incompetent employee !

This place is the place to go when looking for something cheap but cute to wear for a night out on…read morethe town. Don't expect quality clothing because it's not, but what makes this cheap clothing retailer different from the other is that the naked eye cannot detect the clothes is cheap! Bingo!!! Awesome clothes, easy to navigate store. From dresses, tops, jeans and accessories galore they have everything you need. One thing I love about this store is that they turnover their inventory frequently. I've gone twice in a couple of weeks and they'll have a whole new stock of clothing. This place is such a must and I'm thankful it's around!

Here we are walking through the mall shopping for something cute to wear and yet again finding…read moredisappointment in not being able to fit into "ANYthing" I want to buy - and I'm not even a large girl. Sure, my hips are wide and my badonkadonk can be seen from the moon... but a lot of fun stores are geared towards hipless chicks. Well... anyway, per usual I was not feeling very happy about the whole shopping situation. My friend called me on my cell phone and during the conversation, he said something to make me stop in my tracks. After hanging up, I glanced around and my eyes landed on some signage with a typo. That always bothers me a little... and when I told who appeared to be the shop owner or at least the manager, she was kind of disappointed. Oh well. Your business looks dumb when there are typos on your signage. I walk in and oh! Everything is so cute AND affordable. I would say this place is a happy mixture between Anthropologie and H&M. The style is cute, the prices are very reasonable and a size Medium actually fits like a standard size Medium. Thank GOODness. The total of my receipt was $29 for two items, but I didn't buy anything else simply because I was in a hurry to meet up with my friend. If you find yourself in the Eastlake area, check out Shimmer.

There's currently a lot of cute spring clothing for adults and children at Kohl's Otay Lakes Rd,…read moreChula Vista, CA. I like this location because it's always clean with good customer service. There's plenty of parking and it's walking distance to Jersey Mike's, Krispy Kreme Donuts, Epic Wings, and Mexican Restaurant Héctor Mariscos. Happy Yelping :)

More organized and more space than the other Kohls locations, as it has a second floor for kids and…read morehousehold supplies. However, there's no cashier on the second floor. You have to go down to the first floor to pay. Always cheaper price for a good value products. Staffs were friendly. Alot of Christmas decorations to choose from. Plenty of parking and it's next to a few food places.

Rude customer service Not one employee said hi when I walked…read morein with my daughter today. And when I went to the register the young lady looked offended because I went to her counter because she wasn't ringing anyone. But, instead of saying hi or acknowledging me, she told the a young man to ring me up instead and continued to talk and he didn't bother to say hi to me or Acknowledge me either. I felt very disrespected and and my daughter was very embarrassed. I will not be shopping there again. I told them they were not being friendly and the young man said sorry but the young lady that I believe was a manager said nothing.

Great Hollister, honestly my favorite one! They have lots to choose from and great style, employees…read moreare really nice. Otay ranch mall is the best place.

Like this store a lot. Great deals. I found some really cool replacement headphones. Customer…read moreservice was good & store was clean. The check out line moved fast

I was told by the manager today, they could not provide a refund because there was not a Ross tag…read moreon the pants. Even with a receipt she was unwilling to do more than rattle off "Ross's policy" of no tag, no refund. I mentioned they are currently carrying the same pants, couldn't she use those as a reference? She suggested I go back to the original Ross I bought the pants (that this store is also currently carrying) for them to check the surveillance to verify I bought the pants. I don't know if this Ross has a theft problem, but I've never had to to ask security at any store to prove I bought something they're carrying I called a different Ross closer to me and explained my situation. They told me as long as I had the receipt it was no problem. I don't think I will be back at this Ross.

I was quick buying a baby cloths for our friends daughter baby shower…read moreNext week 1st. Baby But the TJ Maxx no long have bags any more!! That's a good thing But line was super long until more cashiers came I think they were out to was out to lunch. But soon it started to move and before I was out the door

Unacceptable. About six people in front of me and it still took 30 minutes to check out. Only two…read morecashiers were working. A manager opened a register, then walked out the door instead of helping. Two other employees stood behind the counter wandering around, touching clothes, and pretending to work while the line grew to 25+ customers. I finally had to speak up and demand another cashier. Customers should not have to manage your store for you. Terrible service and worse management.